Quiq Messaging

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.6/5 (34 reviews)

Quiq Messaging Overview

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Pricing

Starting from
US$3 000,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Quiq Messaging Reviews

Overall rating
4.6/5
100% positive reviews
22
Excellent
12
Very good
0
Average
0
Poor
0
Terrible
Todd J.

Cyprus Text Implementation

Used Daily for 1-5 months
Reviewed on 2019/08/13
Review Source: Capterra

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Pros

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Cons

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Adam M.

Quick Quiqs and Messages

Used Daily for 1+ year
Reviewed on 2019/05/21
Review Source: Capterra

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Pros

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Cons

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer B.

Club Med

Used Daily for 6-12 months
Reviewed on 2019/08/12
Review Source: Capterra

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Pros

Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Cons

We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicholas L.

Amazing Product for Sales/Support and a phenomenal dev. team.

Used Daily for 6-12 months
Reviewed on 2019/05/24
Review Source: Capterra

Pros

Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side.

With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach.

It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software.

Cons

At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time.

Lack of automated daily reporting exports/emails in the dashboard.

Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ramil T.

The best chat portal!

Used Daily for 6-12 months
Reviewed on 2019/04/08
Review Source: Capterra

I have a five star experience with this software, this the best and so far.

Pros

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Cons

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Quiq Messaging Pricing

Starting from
US$3 000,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is conversation-based, not seat based, starting at $250 per month.

Quiq Messaging Features

  • Activity Dashboard
  • CRM Integration
  • Chat
  • Instant Messaging
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Third Party Integration

  • API
  • Automatic Notifications
  • Contact History
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Workflow Management

Additional information for Quiq Messaging

Key features of Quiq Messaging

  • Adjustable SLAs
  • Automated conversation prioritization
  • Automated routing
  • CRM integration
  • Call me option
  • Chat functionality
  • Collaboration tools
  • Customer engagement center
  • Customer order history
  • Customer service integration
  • Customer support tracking
  • Customizable UI
  • Dashboard
  • Detailed customer information database
  • Help desk
  • Inbox management
  • Instant messaging
  • Live chat
  • Multi-channel collection
  • Multi-channel communication
  • Multiple brands / products
  • Persistent chat
  • Proactive invitations
  • Queue manager
  • Real time agent monitoring
  • Real-time performance analytics
  • SMS integration
  • Service level management
  • Shortcut messages
  • Third party integration
  • White label branding

Benefits

  • Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

  • Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

  • Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

  • Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

  • Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.

  • Quiq Messaging FAQs

    Below are some frequently asked questions for Quiq Messaging.

    Q. What type of pricing plans does Quiq Messaging offer?

    Quiq Messaging offers the following pricing plans:

    Starting from: US$3 000,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is conversation-based, not seat based, starting at $250 per month.

    Q. What are the main features of Quiq Messaging?

    Quiq Messaging offers the following features:

    • Adjustable SLAs
    • Automated conversation prioritization
    • Automated routing
    • CRM integration
    • Call me option
    • Chat functionality
    • Collaboration tools
    • Customer engagement center
    • Customer order history
    • Customer service integration
    • Customer support tracking
    • Customizable UI
    • Dashboard
    • Detailed customer information database
    • Help desk
    • Inbox management
    • Instant messaging
    • Live chat
    • Multi-channel collection
    • Multi-channel communication
    • Multiple brands / products
    • Persistent chat
    • Proactive invitations
    • Queue manager
    • Real time agent monitoring
    • Real-time performance analytics
    • SMS integration
    • Service level management
    • Shortcut messages
    • Third party integration
    • White label branding

    Q. Who are the typical users of Quiq Messaging?

    Quiq Messaging has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Quiq Messaging support?

    Quiq Messaging supports the following languages:

    English

    Q. What type of pricing plans does Quiq Messaging offer?

    Quiq Messaging has the following pricing plans:

    Subscription

    Q. Does Quiq Messaging support mobile devices?

    We do not have any information about what devices Quiq Messaging supports

    Q. What other apps does Quiq Messaging integrate with?

    Quiq Messaging integrates with the following applications:

    NetSuite, Oracle Service Cloud, Salesforce Sales Cloud, Zendesk, Zendesk

    Q. What level of support does Quiq Messaging offer?

    Quiq Messaging offers the following support options:

    FAQs, Knowledge Base, Phone Support