Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4,6 /5 (34 reviews) Write a Review!

Quiq Messaging Overview

What is Quiq Messaging?

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Quiq Messaging Overview

Pricing

Starting from
US$3 000,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is conversation-based, not seat based, starting at $250 per month.


Quiq Messaging Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop
Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization
Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue
Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell
Quiq is a robust multi-channel messaging platform
Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms
Quiq Messaging screenshot: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop Quiq Messaging screenshot: Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization Quiq Messaging screenshot: Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue Quiq Messaging screenshot: Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell Quiq Messaging screenshot: Quiq is a robust multi-channel messaging platform Quiq Messaging screenshot: Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms

Quiq Messaging Reviews

Quiq Messaging Reviews

Overall rating
4,6
/
5
Excellent
22

Very good
12

Average
0

Poor
0

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,8
Customer Support
4,7
100% recommended this app
Ramil T.

The best chat portal!

I have a five star experience with this software, this the best and so far.


Todd J.

Cyprus Text Implementation

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.


Verified Reviewer

User friendly and convenient.

We haven't used it long enough to track benefits.


Adam M.

Quick Quiqs and Messages

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.


Jennifer B.

Club Med

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.


Ramil T.
Industry: Security & Investigations
Company size: 51-200 Employees

The best chat portal!

Used Daily for 6-12 months
Reviewed on 2019/04/08
Review Source: Capterra

I have a five star experience with this software, this the best and so far.

Pros

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Cons

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Todd J.
Industry: Financial Services
Company size: 201-500 Employees

Cyprus Text Implementation

Used Daily for 1-5 months
Reviewed on 2019/08/13
Review Source: Capterra

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Pros

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Cons

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer

User friendly and convenient.

Used Monthly for 1-5 months
Reviewed on 2018/04/03
Review Source: Capterra

We haven't used it long enough to track benefits.

Pros

I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus.

Cons

I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Adam M.
Industry: Security & Investigations
Company size: 51-200 Employees

Quick Quiqs and Messages

Used Daily for 1+ year
Reviewed on 2019/05/21
Review Source: Capterra

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Pros

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Cons

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer B.
Industry: Leisure, Travel & Tourism
Company size: 1 001-5 000 Employees

Club Med

Used Daily for 6-12 months
Reviewed on 2019/08/12
Review Source: Capterra

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Pros

Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Cons

We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 34 user ratings
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Quiq Messaging Pricing

Quiq Messaging Pricing

Starting from
US$3 000,00/month
Free Trial
Subscription
Value for money

Pricing is conversation-based, not seat based, starting at $250 per month.

Pricing is conversation-based, not seat based, starting at $250 per month.

Value for Money
4,6/5
Based on 34 user ratings
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Quiq Messaging Features

Quiq Messaging Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 34 user ratings
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Categories

Additional information for Quiq Messaging

Additional information for Quiq Messaging

Key features of Quiq Messaging

  • Adjustable SLAs
  • Automated conversation prioritization
  • Automated routing
  • CRM integration
  • Call me option
  • Chat functionality
  • Collaboration tools
  • Customer engagement center
  • Customer order history
  • Customer service integration
  • Customer support tracking
  • Customizable UI
  • Dashboard
  • Detailed customer information database
  • Help desk
  • Inbox management
  • Instant messaging
  • Live chat
  • Multi-channel collection
  • Multi-channel communication
  • Multiple brands / products
  • Persistent chat
  • Proactive invitations
  • Queue manager
  • Real time agent monitoring
  • Real-time performance analytics
  • SMS integration
  • Service level management
  • Shortcut messages
  • Third party integration
  • White label branding

Benefits

  • Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

  • Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

  • Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

  • Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

  • Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.

  • Quiq Messaging FAQs

    Quiq Messaging FAQs

    Below are some frequently asked questions for Quiq Messaging.

    Q. What type of pricing plans does Quiq Messaging offer?

    Quiq Messaging offers the following pricing plans:

    Starting from: US$3 000,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is conversation-based, not seat based, starting at $250 per month.

    Q. What are the main features of Quiq Messaging?

    Quiq Messaging offers the following features:

    • Adjustable SLAs
    • Automated conversation prioritization
    • Automated routing
    • CRM integration
    • Call me option
    • Chat functionality
    • Collaboration tools
    • Customer engagement center
    • Customer order history
    • Customer service integration
    • Customer support tracking
    • Customizable UI
    • Dashboard
    • Detailed customer information database
    • Help desk
    • Inbox management
    • Instant messaging
    • Live chat
    • Multi-channel collection
    • Multi-channel communication
    • Multiple brands / products
    • Persistent chat
    • Proactive invitations
    • Queue manager
    • Real time agent monitoring
    • Real-time performance analytics
    • SMS integration
    • Service level management
    • Shortcut messages
    • Third party integration
    • White label branding

    Q. Who are the typical users of Quiq Messaging?

    Quiq Messaging has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Quiq Messaging support?

    Quiq Messaging supports the following languages:

    English

    Q. What type of pricing plans does Quiq Messaging offer?

    Quiq Messaging has the following pricing plans:

    Subscription

    Q. Does Quiq Messaging support mobile devices?

    We do not have any information about what devices Quiq Messaging supports

    Q. What other apps does Quiq Messaging integrate with?

    Quiq Messaging integrates with the following applications:

    NetSuite, Oracle Service Cloud, Salesforce Sales Cloud, Zendesk, Zendesk

    Q. What level of support does Quiq Messaging offer?

    Quiq Messaging offers the following support options:

    Phone Support, Knowledge Base, FAQs