Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

About Quiq Messaging

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Pricing starting from:

US$3 000,00/month

  • Free Trial
  • Subscription

Key benefits of Quiq Messaging

  • Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

  • Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

  • Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

  • Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

  • Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$3 000,00/month

    • Free Trial
    • Subscription

    Images

    Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop
    Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization
    Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue
    Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell
    Quiq is a robust multi-channel messaging platform
    Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms
    View 7 more
    Quiq Messaging video Quiq Messaging screenshot: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop Quiq Messaging screenshot: Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization Quiq Messaging screenshot: Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue Quiq Messaging screenshot: Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell Quiq Messaging screenshot: Quiq is a robust multi-channel messaging platform Quiq Messaging screenshot: Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms

    Features

    Total features of Quiq Messaging: 75

    • 2-Way Messaging
    • AI/Machine Learning
    • Activity Dashboard
    • Alerts / Escalation
    • Appointment Management
    • Appointment Scheduling
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CRM
    • Call Center Management
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Contact Management
    • Contextual Guidance
    • Customer Database
    • Customizable Branding
    • Dashboard
    • Dashboard Creation
    • Email Management
    • File Sharing
    • Human Handover
    • Inbox Management
    • Intent Recognition
    • Knowledge Base Management
    • Lead Distribution
    • Lead Qualification
    • Live Chat
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile Keywords
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • One-to-One Messaging
    • Performance Management
    • Performance Metrics
    • Pre-Configured Bot
    • Prioritization
    • Proactive Chat
    • Product Recommendations
    • Queue Management
    • Real Time Data
    • Real Time Monitoring
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Reporting/Analytics
    • SMS Messaging
    • Scheduled Messaging
    • Screen Sharing
    • Self Service Portal
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Shortcodes
    • Social Media Integration
    • Support Ticket Management
    • Surveys & Feedback
    • Third Party Integrations
    • Timer
    • Transaction History
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Workflow Management

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    Reviews

    Overall rating

    4,5 /5
    (35)
    Value for Money
    4,5/5
    Features
    4,3/5
    Ease of Use
    4,8/5
    Customer Support
    4,6/5

    Already have Quiq Messaging?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 35
    Ramil T.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best chat portal!

    Reviewed on 2019/04/08

    I have a five star experience with this software, this the best and so far.

    I have a five star experience with this software, this the best and so far.

    Pros

    I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

    Cons

    So far, I can't see any down part on this software. I can say that this was developed perfectly.

    Todd J.
    Overall rating
    • Industry: Financial Services
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Cyprus Text Implementation

    Reviewed on 2019/08/13

    At our institution we did not have a texting or chat solution and we knew that it was something...

    At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

    Pros

    I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

    Cons

    There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 501-1 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    A child could report metrics better than Quiq

    Reviewed on 2020/12/04

    Quiq has been nothing but trouble. It reports more chats than we've taken which is an important...

    Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.

    Pros

    I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.

    Cons

    Reporting is inaccurate and timing is not counted properly.

    Adam M.
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Quick Quiqs and Messages

    Reviewed on 2019/05/21

    We use this for both customers and our field technicians. Along with the leads that generate from...

    We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

    Pros

    Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
    Easily Editable Auto Response messages help let customers know available hours.
    Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

    Cons

    I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

    Jennifer B.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Club Med

    Reviewed on 2019/08/12

    Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

    Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

    Pros

    Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
    Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

    Cons

    We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

    Showing 5 reviews of 35 Read all reviews

    Quiq Messaging FAQs

    Below are some frequently asked questions for Quiq Messaging.

    Quiq Messaging offers the following pricing plans:

    • Starting from: US$3 000,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is conversation-based, not seat based, starting at $250 per month.

    We do not have any information about Quiq Messaging features

    Quiq Messaging has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Quiq Messaging supports the following languages:

    English

    Quiq Messaging supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Quiq Messaging integrates with the following applications:

    NetSuite, Oracle Service, Salesforce Sales Cloud, Zendesk

    Quiq Messaging offers the following support options:

    FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for Quiq Messaging.