Zapnito

Knowledge sharing + expert community SaaS platform

4,9 /5 (27 reviews) Write a Review!

Zapnito Overview

What is Zapnito?

Zapnito is a platform which allows organizations to share, promote, & monetize knowledge, with expert-led discussions, video panels, online training, and more. Built to better enable experts to share knowledge and collaborate, engage customers and audiences, deliver virtual events and create new revenue streams. Zapnito is a fully serviced, white label platform to help quickly create new and replace or enhance existing communities

The plug and play, white label platform built to enable you to quickly build engaged communities of experts. With Multimedia publishing, built in collaboration tools, dynamic access control and deep analytics, Zapnito is the only platform you need.

Zapnito Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Zapnito for pricing information.


Zapnito Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Germany
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Customise your community starting with the homepage
Host video panel conversations on the platform and publish them to the community
Expert profiles to showcase the most relevant user content and insights
Publish written posts as well as multimedia content and documents
Compose, save and schedule content to share with a select group or with the whole community
Zapnito video Zapnito video Zapnito video Zapnito screenshot: Customise your community starting with the homepage Zapnito screenshot: Host video panel conversations on the platform and publish them to the community Zapnito screenshot: Expert profiles to showcase the most relevant user content and insights Zapnito screenshot: Publish written posts as well as multimedia content and documents Zapnito screenshot: Compose, save and schedule content to share with a select group or with the whole community

Zapnito Reviews

Zapnito Reviews

Overall rating
4,9
/
5
Excellent
23

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,5
Ease of Use
4,7
Customer Support
5
100% recommended this app
Ben J.

Great for showcasing content from expert communities

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.


Steve H.

Unique approach combined with great customer support

Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out.


Ellen T.

Really helpful staff but could be more user friendly

Good. We use this for blogging, videos and directories. It meets our needs.


Martin D.

Really excellent, trusted and close working with Zapnito team to customise my Network.


Judith B.

Easy to use, lots of useful features, new features added regularly, fantastic customer support

A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.


Ben J.
Industry: Publishing
Company size: 501-1 000 Employees

Great for showcasing content from expert communities

Used Daily for 2+ years
Reviewed on 2017/11/10
Review Source: Capterra

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.

Pros

The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.

Cons

There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steve H.
Industry: Publishing
Company size: 51-200 Employees

Unique approach combined with great customer support

Used Daily for 1-5 months
Reviewed on 2019/07/03
Review Source: Capterra

Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out.

Pros

I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that. Second, I like the adaptability of the platform - it's intuitive to set up, but we've been able to take a different approach to many of the other examples of platform users that we've come across, which has helped adapt to our needs.

Cons

It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ellen T.
Industry: Media Production
Company size: 2-10 Employees

Really helpful staff but could be more user friendly

Used Daily for 2+ years
Reviewed on 2019/06/13
Review Source: Capterra

Good. We use this for blogging, videos and directories. It meets our needs.

Pros

The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great. They also respond quickly and explain things well.

Cons

We use this software for clients to blog and post. Unless they are tech savvy, most are confused and need lots of support from me to get going. In the CMS, things are often not in a logical place. It's fine once you know, but it makes it less user friendly and easy to navigate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Martin D.

Really excellent, trusted and close working with Zapnito team to customise my Network.

Used Daily for 2+ years
Reviewed on 2018/03/21
Review Source: Capterra

Pros

Modern image driven design. Ease of use for the administrator. Ultimately, straight out-of-the-box platform for rapid deployment. But what makes Zapnito unique is the high level of community management expertise and insights within the team.

Cons

There is not much to dislike. It might begin to require more CMS and LMS functionality as users sophistication for their specific community management grows. Also, scheduled content uploads would be a big feature and I understand this is in advanced development.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Judith B.
Industry: Consumer Electronics
Company size: 201-500 Employees

Easy to use, lots of useful features, new features added regularly, fantastic customer support

Used Daily for 6-12 months
Reviewed on 2017/11/15
Review Source: Capterra

A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.

Pros

It's been very easy to use and adapt to our needs. It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it.

I've also been impressed by the new features introduced on a pretty much weekly basis. Everything is backed up with efficient, professional and friendly customer support - every time I've had a question, I've received help quickly.

Cons

Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 27 user ratings
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Zapnito Pricing

Zapnito Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Zapnito for pricing information.

Contact Zapnito for pricing information.

Value for Money
4,8/5
Based on 27 user ratings
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Zapnito Features

Zapnito Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,5/5
Based on 27 user ratings
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Categories

Additional information for Zapnito

Additional information for Zapnito

Key features of Zapnito

  • Activity logging
  • Chat
  • Chat functionality
  • Collaboration tools
  • Collaborative workspace
  • Content moderation
  • Content repository
  • Discussion board
  • Forms creation
  • Forms management
  • Group management
  • Ideation / crowdsourcing
  • Instant messaging
  • Live / video conferencing
  • Member directory
  • Membership management
  • Multi-channel marketing
  • Multimedia support
  • Photo management
  • Promotions management
  • Search functionality
  • Social media integration
  • Two-way audio & video
  • User profiles
  • Visual analytics

Benefits

  • White label

  • Multimedia publishing

  • Native video panels

  • Multimedia publishing

  • Built-in collaboration tools

  • Membership management

  • Deep analytics and reports

  • Zapnito FAQs

    Zapnito FAQs

    Below are some frequently asked questions for Zapnito.

    Q. What type of pricing plans does Zapnito offer?

    Zapnito offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Zapnito for pricing information.

    Q. What are the main features of Zapnito?

    Zapnito offers the following features:

    • Activity logging
    • Chat
    • Chat functionality
    • Collaboration tools
    • Collaborative workspace
    • Content moderation
    • Content repository
    • Discussion board
    • Forms creation
    • Forms management
    • Group management
    • Ideation / crowdsourcing
    • Instant messaging
    • Live / video conferencing
    • Member directory
    • Membership management
    • Multi-channel marketing
    • Multimedia support
    • Photo management
    • Promotions management
    • Search functionality
    • Social media integration
    • Two-way audio & video
    • User profiles
    • Visual analytics

    Q. Who are the typical users of Zapnito?

    Zapnito has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Zapnito support?

    Zapnito supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Zapnito offer?

    Zapnito has the following pricing plans:

    Subscription

    Q. Does Zapnito support mobile devices?

    We do not have any information about what devices Zapnito supports

    Q. What other apps does Zapnito integrate with?

    We do not have any information about what integrations Zapnito has

    Q. What level of support does Zapnito offer?

    Zapnito offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs, Forum