Artichoke

Artichoke

Appointment scheduling for small teams

3.9/5 (7 reviews)

Artichoke Overview

Artichoke is a cloud-based business management platform designed for small appointment-based businesses with 1-10 employees. The software includes online scheduling, credit card processing, appointment reminders, income and expense tracking, client notes, and more.

With Artichoke, users can set up an online booking webpage, allowing their clients to book appointments at any time, from any device. Reminders are sent out automatically before appointments by email or text message. Credit card payments can be processed, and users can set up recurring transactions and track client balances. Hours, income, expenses, and profit or loss can also be tracked through the Artichoke dashboard, and are sent to users in a weekly email summary.

Client reviews can be collected through Artichoke, with automatic review requests sent to clients and periodically included in notifications for appointments, payments, and other interactions. Users are automatically alerted to new reviews and can add their own comments. Reviews can be displayed on the booking page to encourage new prospects to book. Customers can also be acquired through referrals, with an automated referral engine, referral tracking by client, and total referral value tracking. Via Zapier, users can integrate Artichoke with their email marketing system, enabling the automatic addition of new clients to mailing lists.

Pricing

Starting from
$30/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Artichoke Reviews

Overall rating
3.9/5
57% positive reviews
3
Excellent
1
Very good
2
Average
1
Poor
0
Terrible
Jenn V.

Works well with patience

Used Daily for 6-12 months
Reviewed on 2017/09/01
Review Source: Capterra

Keeping track of income, schedule, goals, and referrals.

Pros

I love that my clients can book online. It keeps track of my referrals, gift certificates, client history, and goals.

Cons

It doesn't run very fast. Has a lot of glitches. Most of the time I have to write down when my client would like to rebook and finish after they've left so they don't have to wait forever. Also so I can move on to my next client. I wish I could set up a clean up time to the end of my services and customize those clean up times. Since I need more for a Stone Massage or body wrap than a quick 30 minute massage. I would also like to be able to pay for two clients on one ticket. My hope is that this software will get better with time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Maryjane K.

User friendly for both myself and my clients

Used Daily for 6-12 months
Reviewed on 2017/08/31
Review Source: Capterra

Manages my appointment, my income and my expenses

Pros

It's dependable and customer service is excellent. Any time I have had questions they were quick to respond.

Cons

If a new client is booking the same time as another client-they believe it just went through because they don't realize if they actually got the appt they would get a confirmation email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Worst Customer Service Yet

Used Daily for 6-12 months
Reviewed on 2018/10/30
Review Source: Capterra

My professional liability insurance has a very good reputation and has always done well by me. Getting a discounted rate and coming from a reputable referral seemed like a easy decision. With unclear functionality and clear gaps in basic payment functionality, this has become a wash. Virtually non-existent and, when present, ineffectual customer service has been the deal breaker.

Pros

It was offered as an add-on for my practice insurance at a reduced rate

Cons

Have been waiting for days for a response to a simple but critical function of adding a tip to a transaction. As a company that gets a break on each transaction I make, forcing me to make more transactions per customer (i.e. not offering a tip function on certain sales) is egregious.

There is no call back and the most rudimentary response to a critical issue is inexcusable. Do not use this service.

They were hawking me for investment in the company within my first months with the service - not a good look. Stay away.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10
Danielle K.

I'm loving having this scheduling software. It makes my life a thousand times easier.

Used Daily for 1-5 months
Reviewed on 2017/09/04
Review Source: Capterra

Helps everyday with my own business. Cuts out the middle man.

Pros

User friendly!
Clients love it.
Customers find online booking easy to use.
Fits within my budget.
Great notation system.

Cons

No app :(
Doesn't show all info I need from intake.
Not sure how I can limit online Booker's to only x amount a day but that's a matter of asking I'm sure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jamie S.

Average, basic scheduler

Used Weekly for 6-12 months
Reviewed on 2017/08/31
Review Source: Capterra

Online scheduling and tracking of clients

Pros

I enjoy the ease of use and the ability to override the scheduled hours of the need arises. I also like the easy link from my website

Cons

Having to sign in every time from my phone is way too time consuming!! Need an app that truly functions as an app!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

6.0/10

Artichoke Pricing

Starting from
$30/month
Pricing options
Free Trial
Subscription
Value for money

$30 USD per user per month.

Artichoke Features

  • Activity Dashboard
  • Third Party Integration

  • API
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for Artichoke

Key features of Artichoke

  • Accounting integrations
  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Appointment scheduling
  • Attendance tracking
  • Booking management
  • Calendar management
  • Calendar sync
  • Campaign management
  • Client notes
  • Client review collection
  • Credit card processing
  • Custom booking page
  • Custom forms
  • Custom reminders & alerts
  • Customer database
  • Customer history
  • Customizable templates
  • Document templates
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Email marketing integrations
  • Feedback collection
  • Feedback management
  • Gift card management
  • Gift cards
  • Group scheduling
  • Income & expense tracking
  • Income statements
  • Note templates
  • Online booking integration
  • Online payments
  • Online scheduling
  • Prioritizing
  • Progress notes
  • Progress tracking
  • Project notes
  • Recurring transactions
  • Referral request automation
  • Referral source tracking
  • SMS & email reminders
  • SOAP notes
  • Sales analytics
  • Scheduled reporting
  • Searching & prioritizing
  • Social media integration
  • Solicitations
  • Time & expense tracking
  • Website integration
  • Weekly email summary

Benefits

  • Simplified business management - Artichoke is like having a personal assistant, without the added cost. Easy access to all of the tools needed to manage a business.

  • Automate everything - From appointment reminders to self-service online scheduling / booking, Artichoke gives businesses the tools to save precious time and improve customer service.

  • Lots of bells & whistles - Artichoke comes with additional features, like the ability to sell gift cards, solicit clients for reviews and referrals, discounts, personalized and automated client birthday messages, and more.

  • Hours, income, expenses, and profit or loss can be tracked in Artichoke's dashboard, and financial data is also delivered to users in a weekly email summary.

  • Artichoke FAQs

    Below are some frequently asked questions for Artichoke.

    Q. What type of pricing plans does Artichoke offer?

    Artichoke offers the following pricing plans:

    Starting from: $30/month

    Pricing model: Subscription

    Free Trial: Available

    $30 USD per user per month.

    Q. What are the main features of Artichoke?

    Artichoke offers the following features:

    • Accounting integrations
    • Activity dashboard
    • Appointment management
    • Appointment reminders
    • Appointment scheduling
    • Attendance tracking
    • Booking management
    • Calendar management
    • Calendar sync
    • Campaign management
    • Client notes
    • Client review collection
    • Credit card processing
    • Custom booking page
    • Custom forms
    • Custom reminders & alerts
    • Customer database
    • Customer history
    • Customizable templates
    • Document templates
    • Electronic payments
    • Email integration
    • Email invitations & reminders
    • Email marketing integrations
    • Feedback collection
    • Feedback management
    • Gift card management
    • Gift cards
    • Group scheduling
    • Income & expense tracking
    • Income statements
    • Note templates
    • Online booking integration
    • Online payments
    • Online scheduling
    • Prioritizing
    • Progress notes
    • Progress tracking
    • Project notes
    • Recurring transactions
    • Referral request automation
    • Referral source tracking
    • SMS & email reminders
    • SOAP notes
    • Sales analytics
    • Scheduled reporting
    • Searching & prioritizing
    • Social media integration
    • Solicitations
    • Time & expense tracking
    • Website integration
    • Weekly email summary

    Q. Who are the typical users of Artichoke?

    Artichoke has the following typical customers:

    Freelancers, Small Business

    Q. What languages does Artichoke support?

    Artichoke supports the following languages:

    English

    Q. What type of pricing plans does Artichoke offer?

    Artichoke has the following pricing plans:

    Subscription

    Q. Does Artichoke support mobile devices?

    We do not have any information about what devices Artichoke supports

    Q. What other apps does Artichoke integrate with?

    Artichoke integrates with the following applications:

    Constant Contact, FreshBooks, FreshBooks, Google Calendar, Mailchimp, Maintenance Care, Retently, SurveyMethods, VerticalResponse, Xero

    Q. What level of support does Artichoke offer?

    Artichoke offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials