Instabug

4.6 (94)
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In-app feedback & bug reporting for mobile apps

About Instabug

We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.

With the best-in-class bug and feedback reporting, secure crash reporting, intuitive in-app surveys, and a reliable infrastructure that supports over two billion devices world-wide, Instabug helps development and product teams easily collect bugs and feedback from beta testers and customers.

Instabug automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.

Mobile teams accelerate their workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk and much more.

The ease of reporting and sending feedback, in-addition to the level of details the SDK grabs with each report, is the reason why thousands of companies like Lyft, T-Mobile and eBay rely on Instabug to ship and maintain top quality apps.


Key benefits of Instabug

  • Integrate Instabug with other apps including JIRA, GitHub, Slack, Trello, Zendesk, Desk and more, as well as create forwarding rules such as forwarding all crashes to JIRA, assigning issues to a certain team members, or forwarding team issues to Slack. Data and feedback are automatically synchronized across platforms.

  • App users can send screenshots of bugs with annotations by drawing on, blurring, and magnifying what's important, and can also attach screen recordings and voice notes to make their point clearer.

  • View all network requests and responses with network logging up until the moment the bug was reported to be able to identify server-related bugs and exactly what needs to be fixed.

  • Inspect app views as individual 3D layers with Instabug's view hierarchy, provided with every bug report, in order to trace and find faulty views and fix user interface (UI) bugs.

  • Create user profiles for every app user with a timeline of all activity since they downloaded the app, as well as data on which app version they are using, custom fields, report history, and engagement.

  • Images

    Instabug Software - Screenshots can be annotated to highlight the issue
    Instabug Software - Integration with popular apps means data can be synchronized across platforms
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    Instabug Software - Screenshots can be annotated to highlight the issue
    Instabug Software - Integration with popular apps means data can be synchronized across platforms
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    Instabug Software - 5

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    US$395.00
    year

    Pricing Options

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    Features

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    Integrations

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    Ease of Use

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    Reviews

    Overall rating

    4.6 /5
    (94)
    Value for Money
    4.0/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.6/5

    Already have Instabug?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 94
    Mohamed
    Mohamed
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    magical , powerful and helpful SDK

    Reviewed on 2017/10/06

    Pros

    the shake feature is very helpful to use for mobile phone normal users , all the have to do is just shake their phones to report any thing the want

    Cons

    the pricing for small startups somehow big to pay monthly, I know the price for features we use is good but for startups may make some problems, I think you need to make some packages for them with the more good offer

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Instabug provides a lot of value for what you pay for

    Reviewed on 2018/09/04

    Pros

    It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

    Cons

    Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

    Ankur
    Ankur
    Overall rating
    • Industry: Computer Software
    • Company size: 201–500 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    great bug remover

    Reviewed on 2019/08/28

    good

    good

    Pros

    the best part is that i can test any application

    Cons

    the least i think is that it should be more easy to use

    Verified Reviewer
    Overall rating
    • Company size: 201–500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I've been working with Instabug for almost 2 years now & it makes our debugging process much...

    Reviewed on 2018/02/13

    Pros

    The "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone.

    Cons

    Overall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Powerful QA, debugging and feedback tool

    Reviewed on 2019/02/16

    Pros

    Instabug makes it extremely simple for users of our app to notify us about problems, or suggest features, and gives developers a deep insight into the software to assist with debugging and resolving problems. The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product.

    Cons

    The API and documentation could be a little clearer, which makes the initial integration learning curve quite steep. The in-app framework is also quite invasive, and would benefit from providing some control over what data is captured and sent with issues and requests.

    Showing 5 reviews of 94 Read all reviews

    Instabug FAQs

    Below are some frequently asked questions for Instabug.

    Instabug offers the following pricing plans:

    • Free Trial: Available

    Self-Serve Plans Enterprise Custom Plan

    Instabug has the following typical customers:

    501–1,000, 1,001–5,000

    Instabug supports the following languages:

    English

    Instabug supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Instabug integrates with the following applications:

    Asana, Basecamp, Bitbucket, Chatwork, ClickUp, Datadog, Freshdesk, GitHub, GitLab, Google Cloud Identity, IBM Instana, JIRA Service Management, Jira, Microsoft Azure, Microsoft Teams, Okta, OneLogin, Pivotal Tracker, Slack, Sprintly, Trello, Zapier, Zendesk Suite

    Instabug offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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