Instabug

Instabug

In-app feedback & bug reporting for mobile apps

4.7/5 (81 reviews)

Instabug Overview

Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations. The solution is designed to help mobile app developers identify and fix bugs and crashes as they happen. Instabug allows app users to report bugs with screenshots, annotations, screen recording, and surveys, with reports generated for developers to help fix the bug.

Mobile app developers can use Instabug’s SDK to collect actionable feedback from users by adding a line of code to their app and submitting it to the App Store or Google Play store. Users or beta testers can generate their bug reports or feedback in various ways using annotated screenshots, voice notes, or screen recordings, and can simply shake their mobile device to submit the report. The integrated in-app chat feature allows businesses to communicate with their users in order to request more information on the issue, provide updates, or confirm the fix once complete.

Integration with a range of other apps including JIRA, Slack, Zendesk, GitHub, and more, means that businesses can continue to use their current tools and all data is automatically synchronized across platforms. Instabug also facilitates beta testing for new or updated apps with the ability for beta testers to provide feedback directly within the app, with steps to reproduce and information captured for developers on the user device, user steps, view hierarchy, and network logs.

Pricing

Starting from
$124/month
Pricing options
Free Trial
Free
Subscription
Value for money

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Instabug Reviews

Overall rating
4.7/5
99% positive reviews
56
Excellent
24
Very good
1
Average
0
Poor
0
Terrible
Kerry K.

It pays for itself every month and more

Used Weekly for 2+ years
Reviewed on 2018/09/08
Review Source: Capterra

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Pros

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Cons

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

We used Instabug for mostly beta testing of our client Mobile apps

Used Daily for 2+ years
Reviewed on 2018/07/13
Review Source: Capterra

Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Pros

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Cons

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Instabug is a great tool for tracking bugs and customer experience

Used Daily for 2+ years
Reviewed on 2018/03/13
Review Source: Capterra

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Pros

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

Cons

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Rex F.

Exceptional Tool for Mobile App Startups

Used Daily for 1-5 months
Reviewed on 2018/11/28
Review Source: Capterra

Pros

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.

We are able to practice lean development and product iteration very successfully because of it.

Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.

I really wish them the best.

Cons

Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Santhosh C.

InstaBug Review - My Vodafone App (New Zealand)

Used Daily for 6-12 months
Reviewed on 2018/12/10
Review Source: Capterra

Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!

Pros

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

Cons

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Instabug Pricing

Starting from
$124/month
Pricing options
Free Trial
Free
Subscription
Value for money

FREE $0/mo
Basic Bug Reporting & Feedback
1 Member | 1 App | 1 Month Data Retention

ESSENTIAL $124/mo
Free Features
+
Crash Reporting
Debugging Logs
Basic Integrations
4 Members | 2 Apps | 3 Month Data Retention

TEAM $249/mo
Essential Features
+
In-App Chats
In-App Surveys
Feature Requests
Analytics
Advanced Integrations
4 Members | 2 Apps | 6 Month Data Retention

BUSINESS $499/mo
Team Features
+
Assisted On-boarding
API Access
Custom Reports
4 Members | 2 Apps | 12 Month Data Retention

ENTERPRISE
Business Features
+
SDK Customizations
Account Management
Priority Support
On-Premise Hosting
Dedicated Hosting
White Labeling
Unlimited Apps and Members
Unlimited Data Retention

Instabug Features

  • API
  • Alerts / Escalation
  • Automatic Notifications
  • Reporting & Statistics
  • Third Party Integration

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Auditing
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • SSL Security
  • Workflow Management

Additional information for Instabug

Key features of Instabug

  • API availability
  • Action item tracking
  • Alerts / escalation
  • Assigning
  • Automatic device recognition
  • Automatic lead distribution
  • Automatic notifications
  • Backup log
  • Bug reporting
  • Bug tracking
  • Chat
  • Chat functionality
  • Contact history
  • Crash reporting
  • Custom fields
  • Customer activity reporting
  • Customer analysis
  • Customer support tracking
  • Customizable reporting
  • Data capture and transfer
  • Debugging
  • Environment details
  • Exception reporting
  • Exceptions management
  • Feedback collection
  • Feedback management
  • Filtered views
  • Filtering
  • Forwarding and rules
  • Graphical data presentation
  • In app deedback
  • Incident management
  • Instant messaging
  • Multiple team members
  • Multiple user accounts
  • Network logging
  • Performance reports
  • Real time notifications
  • Reporting & statistics
  • Screen recording
  • Screenshot annotations
  • Single sign on
  • Surveys & feedback
  • Third party integration
  • User profiles
  • User steps
  • Video support
  • View hierarchy

Benefits

  • Integrate Instabug with other apps including JIRA, GitHub, Slack, Trello, Zendesk, Desk and more, as well as create forwarding rules such as forwarding all crashes to JIRA, assigning issues to a certain team members, or forwarding team issues to Slack. Data and feedback are automatically synchronized across platforms.

  • App users can send screenshots of bugs with annotations by drawing on, blurring, and magnifying what's important, and can also attach screen recordings and voice notes to make their point clearer.

  • View all network requests and responses with network logging up until the moment the bug was reported to be able to identify server-related bugs and exactly what needs to be fixed.

  • Inspect app views as individual 3D layers with Instabug's view hierarchy, provided with every bug report, in order to trace and find faulty views and fix user interface (UI) bugs.

  • Create user profiles for every app user with a timeline of all activity since they downloaded the app, as well as data on which app version they are using, custom fields, report history, and engagement.

  • Instabug FAQs

    Below are some frequently asked questions for Instabug.

    Q. What type of pricing plans does Instabug offer?

    Instabug offers the following pricing plans:

    Starting from: $124/month

    Pricing model: Free, Subscription

    Free Trial: Available

    FREE $0/mo
    Basic Bug Reporting & Feedback
    1 Member | 1 App | 1 Month Data Retention

    ESSENTIAL $124/mo
    Free Features
    +
    Crash Reporting
    Debugging Logs
    Basic Integrations
    4 Members | 2 Apps | 3 Month Data Retention

    TEAM $249/mo
    Essential Features
    +
    In-App Chats
    In-App Surveys
    Feature Requests
    Analytics
    Advanced Integrations
    4 Members | 2 Apps | 6 Month Data Retention

    BUSINESS $499/mo
    Team Features
    +
    Assisted On-boarding
    API Access
    Custom Reports
    4 Members | 2 Apps | 12 Month Data Retention

    ENTERPRISE
    Business Features
    +
    SDK Customizations
    Account Management
    Priority Support
    On-Premise Hosting
    Dedicated Hosting
    White Labeling
    Unlimited Apps and Members
    Unlimited Data Retention

    Q. What are the main features of Instabug?

    Instabug offers the following features:

    • API availability
    • Action item tracking
    • Alerts / escalation
    • Assigning
    • Automatic device recognition
    • Automatic lead distribution
    • Automatic notifications
    • Backup log
    • Bug reporting
    • Bug tracking
    • Chat
    • Chat functionality
    • Contact history
    • Crash reporting
    • Custom fields
    • Customer activity reporting
    • Customer analysis
    • Customer support tracking
    • Customizable reporting
    • Data capture and transfer
    • Debugging
    • Environment details
    • Exception reporting
    • Exceptions management
    • Feedback collection
    • Feedback management
    • Filtered views
    • Filtering
    • Forwarding and rules
    • Graphical data presentation
    • In app deedback
    • Incident management
    • Instant messaging
    • Multiple team members
    • Multiple user accounts
    • Network logging
    • Performance reports
    • Real time notifications
    • Reporting & statistics
    • Screen recording
    • Screenshot annotations
    • Single sign on
    • Surveys & feedback
    • Third party integration
    • User profiles
    • User steps
    • Video support
    • View hierarchy

    Q. Who are the typical users of Instabug?

    Instabug has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Instabug support?

    Instabug supports the following languages:

    English

    Q. What type of pricing plans does Instabug offer?

    Instabug has the following pricing plans:

    Free, Subscription

    Q. Does Instabug support mobile devices?

    We do not have any information about what devices Instabug supports

    Q. What other apps does Instabug integrate with?

    Instabug integrates with the following applications:

    Asana, Basecamp, Basecamp, Beta Testing, Clubhouse, FogBugz, Kustomer, Teamwork Projects, Zendesk, Zendesk

    Q. What level of support does Instabug offer?

    Instabug offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support