About Instabug

We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.

With the best-in-class bug and feedback reporting, secure crash reporting, intuitive in-app surveys, and a reliable infrastructure that supports over two billion devices world-wide, Instabug helps development and product teams easily collect bugs and feedback from beta testers and customers.

Instabug automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.

Mobile teams accelerate their workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk and much more.

The ease of reporting and sending feedback, in-addition to the level of details the SDK grabs with each report, is the reason why thousands of companies like Lyft, T-Mobile and eBay rely on Instabug to ship and maintain top quality apps.

Pricing starting from:

US$124,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Instabug

  • Integrate Instabug with other apps including JIRA, GitHub, Slack, Trello, Zendesk, Desk and more, as well as create forwarding rules such as forwarding all crashes to JIRA, assigning issues to a certain team members, or forwarding team issues to Slack. Data and feedback are automatically synchronized across platforms.

  • App users can send screenshots of bugs with annotations by drawing on, blurring, and magnifying what's important, and can also attach screen recordings and voice notes to make their point clearer.

  • View all network requests and responses with network logging up until the moment the bug was reported to be able to identify server-related bugs and exactly what needs to be fixed.

  • Inspect app views as individual 3D layers with Instabug's view hierarchy, provided with every bug report, in order to trace and find faulty views and fix user interface (UI) bugs.

  • Create user profiles for every app user with a timeline of all activity since they downloaded the app, as well as data on which app version they are using, custom fields, report history, and engagement.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$124,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Screenshots can be annotated to highlight the issue
    Integration with popular apps means data can be synchronized across platforms
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    Instabug video
    Instabug screenshot: Screenshots can be annotated to highlight the issue Instabug screenshot: Integration with popular apps means data can be synchronized across platforms Instabug screenshot: Instabug screenshot: Instabug screenshot:

    Features

    Total features of Instabug: 56

    • API
    • Action Item Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Assignment Management
    • Audit Trail
    • Automatic Lead Distribution
    • Backlog Management
    • Backup and Recovery
    • Bug Tracking
    • Bug/Issue Capture
    • Case Management
    • Chat/Messaging
    • Collaboration Tools
    • Complaint Management
    • Compliance Management
    • Customer Activity Tracking
    • Customer Complaint Tracking
    • Customer Profiles
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Capture and Transfer
    • Defect Tracking
    • Exception Reporting
    • Exceptions Management
    • Feedback Management
    • Incident Management
    • Interaction Tracking
    • Issue Scheduling
    • Issue Tracking
    • Live Chat
    • Mobile Survey
    • Multiple User Accounts
    • Performance Metrics
    • Project Management
    • Quality Assurance
    • Question Branching
    • Randomization
    • Real Time Notifications
    • Recurring Issues
    • Reporting & Statistics
    • Reporting/Analytics
    • Search/Filter
    • Self Service Portal
    • Single Sign On
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Task Management
    • Third Party Integrations
    • Ticket Management
    • Video Support
    • Workflow Management

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    Reviews

    Overall rating

    4,6 /5
    (89)
    Value for Money
    4,1/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have Instabug?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 89
    Kerry K.
    Overall rating
    • Industry: Entertainment
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    It pays for itself every month and more

    Reviewed on 2018/09/08

    I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few...

    I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

    Pros

    - The UI is great and implementation is a breeze
    - I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
    - Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
    - I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

    Cons

    It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

    Gabor P.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Perfect tool for App user feedback and crash monitoring

    Reviewed on 2020/11/19

    Our App users are able to report issues and development suggestions just by shaking their device to...

    Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window.
    Our company then uses InstaBug to follow up on with users and the developers of the app to solve those bugs.
    We also use it to force App updates when a new release is available in the App store.
    We also monitor App stability using the Crash reporting module.

    Pros

    It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions.
    Just by shaking the phone, the users are able to send reports with screen shots and screen video recording.
    The software SDK is easy to implement.
    It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers.
    It also has an extensive crash reporting function and related dashboard.

    Cons

    I am not aware of an InstaBug App itself that would be useful to be able to deal with bugs on the move.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Recommended tool for bug tracking !!

    Reviewed on 2018/12/27

    Pros

    Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

    Cons

    There is nothing that I dislike for now.

    Mike M.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Instabug The Best For Bugs And Feedback

    Reviewed on 2019/02/20

    Integration with both IOS and Android is an essential need for us. Instabug makes it simple for...

    Integration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.

    Pros

    Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.

    Cons

    We haven't found anything that we dislike with Instabug.

    Istvan B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Instabug helped us to kill bugs faster

    Reviewed on 2020/02/26

    Overall experience was great there are some privacy policy questions that we are not sure about

    Overall experience was great there are some privacy policy questions that we are not sure about

    Pros

    We used instabug as a bug reporting tool from our UI test automation tests, and it seemed to be great for that.

    Cons

    It overrides many main entry point of the application and you can't be sure what other data they collect as the project is not open source. We did not ship this into production due to this.

    Showing 5 reviews of 89 Read all reviews

    Instabug FAQs

    Below are some frequently asked questions for Instabug.

    Instabug offers the following pricing plans:

    • Starting from: US$124,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    FREE $0/mo Basic Bug Reporting & Feedback 1 Member | 1 App | 1 Month Data Retention ESSENTIAL $124/mo Free Features + Crash Reporting Debugging Logs Basic Integrations 4 Members | 2 Apps | 3 Month Data Retention TEAM $249/mo Essential Features + In-App Chats In-App Surveys Feature Requests Analytics Advanced Integrations 4 Members | 2 Apps | 6 Month Data Retention BUSINESS $499/mo Team Features + Assisted On-boarding API Access Custom Reports 4 Members | 2 Apps | 12 Month Data Retention ENTERPRISE Business Features + SDK Customizations Account Management Priority Support On-Premise Hosting Dedicated Hosting White Labeling Unlimited Apps and Members Unlimited Data Retention

    We do not have any information about Instabug features

    Instabug has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Instabug supports the following languages:

    English

    Instabug supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Instabug integrates with the following applications:

    Asana, Basecamp, Bitbucket, Chatwork, Desk.com, FogBugz, Freshdesk, GitHub, HipChat, JIRA Service Management, Jira, Pivotal Tracker, Slack, Sprintly, Trello, Zapier, Zendesk

    Instabug offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Instabug.