Instabug

In-app feedback & bug reporting for mobile apps

4,6 /5 (88 reviews) Write a Review!

Instabug Overview

What is Instabug?

We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.

With the best-in-class bug and feedback reporting, secure crash reporting, intuitive in-app surveys, and a reliable infrastructure that supports over two billion devices world-wide, Instabug helps development and product teams easily collect bugs and feedback from beta testers and customers.

Instabug automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.

Mobile teams accelerate their workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk and much more.

The ease of reporting and sending feedback, in-addition to the level of details the SDK grabs with each report, is the reason why thousands of companies like Lyft, T-Mobile and eBay rely on Instabug to ship and maintain top quality apps.

Instabug Overview

Pricing

Starting from
US$124,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

FREE $0/mo
Basic Bug Reporting & Feedback
1 Member | 1 App | 1 Month Data Retention

ESSENTIAL $124/mo
Free Features
+
Crash Reporting
Debugging Logs
Basic Integrations
4 Members | 2 Apps | 3 Month Data Retention

TEAM $249/mo
Essential Features
+
In-App Chats
In-App Surveys
Feature Requests
Analytics
Advanced Integrations
4 Members | 2 Apps | 6 Month Data Retention

BUSINESS $499/mo
Team Features
+
Assisted On-boarding
API Access
Custom Reports
4 Members | 2 Apps | 12 Month Data Retention

ENTERPRISE
Business Features
+
SDK Customizations
Account Management
Priority Support
On-Premise Hosting
Dedicated Hosting
White Labeling
Unlimited Apps and Members
Unlimited Data Retention


Instabug Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Screenshots can be annotated to highlight the issue
Integration with popular apps means data can be synchronized across platforms
Instabug video Instabug screenshot: Screenshots can be annotated to highlight the issue Instabug screenshot: Integration with popular apps means data can be synchronized across platforms Instabug screenshot: Instabug screenshot: Instabug screenshot:

Instabug Reviews

Instabug Reviews

Overall rating
4,6
/
5
Excellent
58

Very good
28

Average
2

Poor
0

Terrible
0

Value for Money
4,1
Features
4,4
Ease of Use
4,5
Customer Support
4,6
98% recommended this app
Kerry K.

It pays for itself every month and more

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.


Gabor P.

Perfect tool for App user feedback and crash monitoring

Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window.
Our company then uses InstaBug to follow up on with users and the developers of the app to solve those bugs.
We also use it to force App updates when a new release is available in the App store.
We also monitor App stability using the Crash reporting module.


Verified Reviewer

Recommended tool for bug tracking !!


Mike M.

Instabug The Best For Bugs And Feedback

Integration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.


Yasmany C.

Entry point for your customers feedback

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users


Kerry K.
Industry: Entertainment
Company size: 2-10 Employees

It pays for itself every month and more

Used Weekly for 2+ years
Reviewed on 2018/09/08
Review Source: Capterra

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Pros

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Cons

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gabor P.
Industry: Food & Beverages
Company size: 2-10 Employees

Perfect tool for App user feedback and crash monitoring

Used Daily for 1+ year
Reviewed on 2020/11/19
Review Source: Capterra

Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window.
Our company then uses InstaBug to follow up on with users and the developers of the app to solve those bugs.
We also use it to force App updates when a new release is available in the App store.
We also monitor App stability using the Crash reporting module.

Pros

It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions.
Just by shaking the phone, the users are able to send reports with screen shots and screen video recording.
The software SDK is easy to implement.
It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers.
It also has an extensive crash reporting function and related dashboard.

Cons

I am not aware of an InstaBug App itself that would be useful to be able to deal with bugs on the move.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Computer Software
Company size: 201-500 Employees

Recommended tool for bug tracking !!

Used Weekly for 6-12 months
Reviewed on 2018/12/27
Review Source: Capterra

Pros

Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

Cons

There is nothing that I dislike for now.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Mike M.
Industry: Computer Software
Company size: 2-10 Employees

Instabug The Best For Bugs And Feedback

Used Daily for 6-12 months
Reviewed on 2019/02/20
Review Source: Capterra

Integration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.

Pros

Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.

Cons

We haven't found anything that we dislike with Instabug.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Yasmany C.
Company size: 11-50 Employees

Entry point for your customers feedback

Used Daily for 1+ year
Reviewed on 2018/03/13
Review Source: Capterra

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users

Pros

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Cons

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,7/10
Based on 88 user ratings
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Instabug Pricing

Instabug Pricing

Starting from
US$124,00/month
Free Trial
Free
Subscription
Value for money

FREE $0/mo
Basic Bug Reporting & Feedback
1 Member | 1 App | 1 Month Data Retention

ESSENTIAL $124/mo
Free Features
+
Crash Reporting
Debugging Logs
Basic Integrations
4 Members | 2 Apps | 3 Month Data Retention

TEAM $249/mo
Essential Features
+
In-App Chats
In-App Surveys
Feature Requests
Analytics
Advanced Integrations
4 Members | 2 Apps | 6 Month Data Retention

BUSINESS $499/mo
Team Features
+
Assisted On-boarding
API Access
Custom Reports
4 Members | 2 Apps | 12 Month Data Retention

ENTERPRISE
Business Features
+
SDK Customizations
Account Management
Priority Support
On-Premise Hosting
Dedicated Hosting
White Labeling
Unlimited Apps and Members
Unlimited Data Retention

FREE $0/mo
Basic Bug Reporting & Feedback
1 Member | 1 App | 1 Month Data Retention

ESSENTIAL $124/mo
Free Features
+
Crash Reporting
Debugging Logs
Basic Integrations
4 Members | 2 Apps | 3 Month Data Retention

TEAM $249/mo
Essential Features
+
In-App Chats
In-App Surveys
Feature Requests
Analytics
Advanced Integrations
4 Members | 2 Apps | 6 Month Data Retention

BUSINESS $499/mo
Team Features
+
Assisted On-boarding
API Access
Custom Reports
4 Members | 2 Apps | 12 Month Data Retention

ENTERPRISE
Business Features
+
SDK Customizations
Account Management
Priority Support
On-Premise Hosting
Dedicated Hosting
White Labeling
Unlimited Apps and Members
Unlimited Data Retention

Value for Money
4,1/5
Based on 88 user ratings
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Instabug Features

Instabug Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,4/5
Based on 88 user ratings
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Categories

Additional information for Instabug

Additional information for Instabug

Key features of Instabug

  • API availability
  • Action item tracking
  • Alerts / escalation
  • Assigning
  • Automatic device recognition
  • Automatic lead distribution
  • Automatic notifications
  • Backup log
  • Bug reporting
  • Bug tracking
  • Chat
  • Chat functionality
  • Contact history
  • Crash reporting
  • Custom fields
  • Customer activity reporting
  • Customer analysis
  • Customer support tracking
  • Customizable reporting
  • Data capture and transfer
  • Debugging
  • Environment details
  • Exception reporting
  • Exceptions management
  • Feedback collection
  • Feedback management
  • Filtered views
  • Filtering
  • Forwarding and rules
  • Graphical data presentation
  • In app deedback
  • Incident management
  • Instant messaging
  • Multiple team members
  • Multiple user accounts
  • Network logging
  • Performance reports
  • Real time notifications
  • Reporting & statistics
  • Screen recording
  • Screenshot annotations
  • Single sign on
  • Surveys & feedback
  • Third party integration
  • User profiles
  • User steps
  • Video support
  • View hierarchy

Benefits

  • Integrate Instabug with other apps including JIRA, GitHub, Slack, Trello, Zendesk, Desk and more, as well as create forwarding rules such as forwarding all crashes to JIRA, assigning issues to a certain team members, or forwarding team issues to Slack. Data and feedback are automatically synchronized across platforms.

  • App users can send screenshots of bugs with annotations by drawing on, blurring, and magnifying what's important, and can also attach screen recordings and voice notes to make their point clearer.

  • View all network requests and responses with network logging up until the moment the bug was reported to be able to identify server-related bugs and exactly what needs to be fixed.

  • Inspect app views as individual 3D layers with Instabug's view hierarchy, provided with every bug report, in order to trace and find faulty views and fix user interface (UI) bugs.

  • Create user profiles for every app user with a timeline of all activity since they downloaded the app, as well as data on which app version they are using, custom fields, report history, and engagement.

  • Instabug FAQs

    Instabug FAQs

    Below are some frequently asked questions for Instabug.

    Q. What type of pricing plans does Instabug offer?

    Instabug offers the following pricing plans:

    Starting from: US$124,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    FREE $0/mo Basic Bug Reporting & Feedback 1 Member | 1 App | 1 Month Data Retention ESSENTIAL $124/mo Free Features + Crash Reporting Debugging Logs Basic Integrations 4 Members | 2 Apps | 3 Month Data Retention TEAM $249/mo Essential Features + In-App Chats In-App Surveys Feature Requests Analytics Advanced Integrations 4 Members | 2 Apps | 6 Month Data Retention BUSINESS $499/mo Team Features + Assisted On-boarding API Access Custom Reports 4 Members | 2 Apps | 12 Month Data Retention ENTERPRISE Business Features + SDK Customizations Account Management Priority Support On-Premise Hosting Dedicated Hosting White Labeling Unlimited Apps and Members Unlimited Data Retention

    Q. What are the main features of Instabug?

    Instabug offers the following features:

    • API availability
    • Action item tracking
    • Alerts / escalation
    • Assigning
    • Automatic device recognition
    • Automatic lead distribution
    • Automatic notifications
    • Backup log
    • Bug reporting
    • Bug tracking
    • Chat
    • Chat functionality
    • Contact history
    • Crash reporting
    • Custom fields
    • Customer activity reporting
    • Customer analysis
    • Customer support tracking
    • Customizable reporting
    • Data capture and transfer
    • Debugging
    • Environment details
    • Exception reporting
    • Exceptions management
    • Feedback collection
    • Feedback management
    • Filtered views
    • Filtering
    • Forwarding and rules
    • Graphical data presentation
    • In app deedback
    • Incident management
    • Instant messaging
    • Multiple team members
    • Multiple user accounts
    • Network logging
    • Performance reports
    • Real time notifications
    • Reporting & statistics
    • Screen recording
    • Screenshot annotations
    • Single sign on
    • Surveys & feedback
    • Third party integration
    • User profiles
    • User steps
    • Video support
    • View hierarchy

    Q. Who are the typical users of Instabug?

    Instabug has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does Instabug support?

    Instabug supports the following languages:

    English

    Q. What type of pricing plans does Instabug offer?

    Instabug has the following pricing plans:

    Free, Subscription

    Q. Does Instabug support mobile devices?

    We do not have any information about what devices Instabug supports

    Q. What other apps does Instabug integrate with?

    Instabug integrates with the following applications:

    Asana, Basecamp, Basecamp, Beta Testing, Clubhouse, FogBugz, Kustomer, Teamwork, Zendesk, Zendesk

    Q. What level of support does Instabug offer?

    Instabug offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials