Intranet & collaboration platform
4.3/5 (6 reviews)Twine is a cloud-based intranet and collaboration platform designed for organizations with dispersed workforces. The system includes a knowledge library, forums, calendars, polls and surveys, instant messaging, news and blogs, a workflow builder, and more.
Twine’s knowledge library allows users to store company information and policies in a structure library with unlimited categories. Files can be imported from OneDrive, Google Drive, and other storage applications, and attached to knowledge items. The mandatory read function allows users to assign documents to specific departments and groups, and view who has read each article. News and blog articles can be created using templates, organized with the blog index, and featured on the Twine dashboard. Content can be created and edited with the WYSIWYG editor, and users can embed images and videos within their articles.
An unlimited number of groups can be created in Twine, with configurable privacy levels controlled by each group’s admin. The people directory offers personalized profiles for each employee, and can record specific information with custom fields. Users can share ideas and ask questions in forums, subscribe to threads, and receive notifications for new comments. Instant messaging supports individual and group chats, and users can upload and attach files to chats. Twine’s workflow builder allows users to create their own custom forms for a range of purposes, such as collecting feedback, booking meeting rooms, and reporting maintenance.
Pros
It's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis.
Visually it looks good, clear and simple.
The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better.
Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet.
Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating.
Cons
The limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it.
Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it.
As the amount of information on the intranet increases the lack of a site map is a growing issue.
Pros
I really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us.
Cons
Related items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful.
Allowed us to easily and quickly set up a company communication and knowledge-sharing platform.
Pros
Twine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running.
Cons
In being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better.
Keeps our team informed and up to date with what is happening in the business. Easy reference to materials they need in the Knowledge Section and good to be able to see everyone's faces in the people section which provides quick access to contact details. I also like the layout, it is nice and clean.
Pros
The layout of Twine is nice and clean, makes it easy for people to find what they are looking for, and makes for a fabulous Intranet site for businesses.
Cons
I think the polls could be improved, to make them more like a survey. I found it a little too restrictive for my needs but it is good for gaining some quick numbers/interest.
better client experience, better customized service for our clients.
Pros
I am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs.
Cons
Currently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward.
Under 10 users: free
10-100 users: €5.50 per user, per month.
100+ users: pricing available on request.
Below are some frequently asked questions for Twine.
Twine offers the following pricing plans:
Starting from: €5,50/month
Pricing model: Free, Subscription
Free Trial: Available
Under 10 users: free
10-100 users: €5.50 per user, per month.
100+ users: pricing available on request.
Twine offers the following features:
Twine has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Twine supports the following languages:
English
Twine has the following pricing plans:
Free, Subscription
Twine supports the following devices:
Android
Twine integrates with the following applications:
Box, Dropbox, Google Drive, LinkedIn, Microsoft OneDrive, Slack
Twine offers the following support options:
Knowledge Base, Online Support, Phone Support
See the comments in 'Pros'.