Twine

Twine

Intranet & collaboration platform

4.3/5 (6 reviews)

Twine Overview

Twine is a cloud-based intranet and collaboration platform designed for organizations with dispersed workforces. The system includes a knowledge library, forums, calendars, polls and surveys, instant messaging, news and blogs, a workflow builder, and more.

Twine’s knowledge library allows users to store company information and policies in a structure library with unlimited categories. Files can be imported from OneDrive, Google Drive, and other storage applications, and attached to knowledge items. The mandatory read function allows users to assign documents to specific departments and groups, and view who has read each article. News and blog articles can be created using templates, organized with the blog index, and featured on the Twine dashboard. Content can be created and edited with the WYSIWYG editor, and users can embed images and videos within their articles.

An unlimited number of groups can be created in Twine, with configurable privacy levels controlled by each group’s admin. The people directory offers personalized profiles for each employee, and can record specific information with custom fields. Users can share ideas and ask questions in forums, subscribe to threads, and receive notifications for new comments. Instant messaging supports individual and group chats, and users can upload and attach files to chats. Twine’s workflow builder allows users to create their own custom forms for a range of purposes, such as collecting feedback, booking meeting rooms, and reporting maintenance.

Pricing

Starting from
€5,50/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English

Twine Reviews

Overall rating
4.3/5
100% positive reviews
2
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Hazel S.

Twine have been very patient and willing to listen. They have accommodated us wherever possible.

Used Daily for 1+ year
Reviewed on 2017/08/15
Review Source: Capterra

See the comments in 'Pros'.

Pros

It's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis.
Visually it looks good, clear and simple.
The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better.
Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet.
Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating.

Cons

The limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it.
Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it.
As the amount of information on the intranet increases the lack of a site map is a growing issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Alex D.

Twine has enhanced our communication channels and acts as an excellent base for our document library

Used Daily for 6-12 months
Reviewed on 2017/11/21
Review Source: Capterra

Pros

I really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us.

Cons

Related items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Harv N.

An easy to use (and easy on the eyes) Intranet tool that allows you to get started quickly.

Used Daily for 6-12 months
Reviewed on 2017/07/24
Review Source: Capterra

Allowed us to easily and quickly set up a company communication and knowledge-sharing platform.

Pros

Twine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running.

Cons

In being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Rosie C.

Setting up Twine was easy for our team and their were people on hand to help us get it right.

Used Daily for 6-12 months
Reviewed on 2018/03/13
Review Source: Capterra

Keeps our team informed and up to date with what is happening in the business. Easy reference to materials they need in the Knowledge Section and good to be able to see everyone's faces in the people section which provides quick access to contact details. I also like the layout, it is nice and clean.

Pros

The layout of Twine is nice and clean, makes it easy for people to find what they are looking for, and makes for a fabulous Intranet site for businesses.

Cons

I think the polls could be improved, to make them more like a survey. I found it a little too restrictive for my needs but it is good for gaining some quick numbers/interest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ella K.

Very friendly, very helpful, energetic, lots of knowledge

Used Daily for 1-5 months
Reviewed on 2017/08/30
Review Source: Capterra

better client experience, better customized service for our clients.

Pros

I am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs.

Cons

Currently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Twine Pricing

Starting from
€5,50/month
Pricing options
Free Trial
Free
Subscription
Value for money

Under 10 users: free
10-100 users: €5.50 per user, per month.
100+ users: pricing available on request.

Twine Features

  • Activity Dashboard
  • Automatic Notifications
  • Collaboration Tools
  • Drag & Drop Interface
  • Workflow Management

  • API
  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Data Import/Export
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration

Additional information for Twine

Key features of Twine

  • Article tagging
  • Automatic notifications
  • Chat
  • Commenting
  • Content templates
  • Custom fields
  • Custom keywords
  • Customizable dashboard
  • Desktop notifications
  • Discussion boards
  • Editable HTML pages
  • Event calendar
  • Feedback & review collection
  • File manager
  • File sharing
  • Flexible team groups
  • Forums
  • Image & video embedding
  • Individual & group chats
  • Instant messaging
  • Knowledge library
  • Live search
  • Multiple file type import
  • People directory
  • Polls & surveys
  • WYSIWYG editor
  • Workflow builder

Benefits

  • The knowledge library centralizes the storage of company information and policies, with editable HTML pages, the ability to attach multiple files to each knowledge item, and unlimited knowledge categories.

  • Forums allow members to ask questions, share ideas and experience, and subscribe to threads they are interested in.

  • Polls enable the collection of quick responses to issues, and surveys can be used to collect more detailed insight, feedback, and reviews.

  • Individual chats can be started with a single click, and group chats are also supported, with desktop notifications, image uploads, and file attachments.

  • Twine’s workflow builder allows users to create custom forms for a range of purposes, such as feedback collection, meeting room booking, and maintenance reporting, with the option to limit workflows to specific groups and configure output actions.

  • Twine FAQs

    Below are some frequently asked questions for Twine.

    Q. What type of pricing plans does Twine offer?

    Twine offers the following pricing plans:

    Starting from: €5,50/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Under 10 users: free
    10-100 users: €5.50 per user, per month.
    100+ users: pricing available on request.

    Q. What are the main features of Twine?

    Twine offers the following features:

    • Article tagging
    • Automatic notifications
    • Chat
    • Commenting
    • Content templates
    • Custom fields
    • Custom keywords
    • Customizable dashboard
    • Desktop notifications
    • Discussion boards
    • Editable HTML pages
    • Event calendar
    • Feedback & review collection
    • File manager
    • File sharing
    • Flexible team groups
    • Forums
    • Image & video embedding
    • Individual & group chats
    • Instant messaging
    • Knowledge library
    • Live search
    • Multiple file type import
    • People directory
    • Polls & surveys
    • WYSIWYG editor
    • Workflow builder

    Q. Who are the typical users of Twine?

    Twine has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Twine support?

    Twine supports the following languages:

    English

    Q. What type of pricing plans does Twine offer?

    Twine has the following pricing plans:

    Free, Subscription

    Q. Does Twine support mobile devices?

    Twine supports the following devices:

    Android

    Q. What other apps does Twine integrate with?

    Twine integrates with the following applications:

    Box, Dropbox, Google Drive, LinkedIn, Microsoft OneDrive, Slack

    Q. What level of support does Twine offer?

    Twine offers the following support options:

    Knowledge Base, Online Support, Phone Support