PayHOA

Homeowner association (HOA) management software

4,3 /5 (129 reviews) Write a Review!

PayHOA Overview

What is PayHOA?

PayHOA is a cloud-based homeowner association (HOA) management software for communicating with members, collecting dues, and tracking expenses. The system is used by property managers, condo associations, and homeowner associations.

PayHOA allows users to communicate with members by email, SMS, and voice calls. Mass email and text messages can be sent out to share documents, advertise events, send newsletters and surveys, and more. All communications are logged, and there is no limit on the number of messages that can be sent. Custom community websites can be created using the drag-and-drop website builder and a range of templates and color schemes. Users can edit text, images, and videos, and also create newsletters with a drag-and-drop editor. Maintenance requests can be tracked and residents notified when work is complete, and users can also create and sell tickets to events, and accept donations.

Users can create custom invoices in PayHOA and send payment and past due reminders to members. A ‘pay now’ button included in communications allow members to pay dues without needing to login, via credit card or ACH. Paper statements can also be sent out to members as required. Integrated accounting tools allow users to import transaction data from their bank account, categorize transactions, and track financial information including profit and loss, budgets, and actual costs. Users can also electronically file 990N or 990EZ forms, and print or download PDF copies of their filings.

PayHOA Overview

Pricing

Starting from
US$40,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $40/month - up to 50 units.
Business: $80/month - up to 100 units.
Professional: $150/month - unlimited units.


PayHOA Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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PayHOA Reviews

PayHOA Reviews

Overall rating
4,3
/
5
Excellent
54

Very good
63

Average
8

Poor
3

Terrible
1

Value for Money
4,2
Features
4,1
Ease of Use
4,2
Customer Support
4,6
91% recommended this app
Samuel G.

Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!

My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!


David P.

Self Managed HOA

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members.

Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.


Randy B.

A good start for a management solution

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.


Anne M.

One Stop Management

After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!


David S.

PayHOA is Great


Samuel G.
Industry: Real Estate
Company size: 2-10 Employees

Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!

Used Daily for 6-12 months
Reviewed on 2020/05/21
Review Source: Capterra

My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!

Pros

The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!

Cons

This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.

Response from Pay HOA

Sam,

Thank you for the kind words. We appreciate your business and your feedback!

Best,
Mike Bollinger

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David P.
Industry: Architecture & Planning
Company size: 2-10 Employees

Self Managed HOA

Used Weekly for 1-5 months
Reviewed on 2019/05/09
Review Source: Capterra

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members.

Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Pros

The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Cons

The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

Response from Pay HOA

David,

Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business!

Best,
Mike

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Randy B.
Industry: Real Estate
Company size: 2-10 Employees

A good start for a management solution

Used Daily for 6-12 months
Reviewed on 2019/05/08
Review Source: Capterra

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

Pros

I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

Cons

I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

Response from Pay HOA

Hi Randy,

I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting.

Best,
Mike Bollinger

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 0.0/10

Anne M.
Industry: Construction
Company size: 51-200 Employees

One Stop Management

Used Daily for 6-12 months
Reviewed on 2019/05/16
Review Source: Capterra

After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!

Pros

The software is very user friendly and has all of the features that I was looking for.

Cons

I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.

Response from Pay HOA

Anne,

Thank you for the review and really helpful feedback! We are about to release a reports upgrade that should solve the reports work around! I'll circle back with you as soon as it's live on the site!

Best,
Mike

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David S.
Industry: Accounting
Company size: Self Employed

PayHOA is Great

Used Daily for 1+ year
Reviewed on 2019/05/10
Review Source: Capterra

Pros

We have found that PayHOA has all the right tools for our small 41 unit HOA

Cons

It takes some time for our owners to get comfortable with using the product. Mainly because they are not use to using an on-line portal. The connection to our owners bank accounts to use the e-check feature needs a better explanation for how not do require a users login credentials to setup a bank account link

Response from Pay HOA

David,

Thank you for the review! Your comments regarding the e-check workflow are really helpful! I'll pass those along to our development team!

Best,
Mike Bollinger

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 129 user ratings
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PayHOA Pricing

PayHOA Pricing

Starting from
US$40,00/month
Free Trial
Subscription
Value for money

Basic: $40/month - up to 50 units.
Business: $80/month - up to 100 units.
Professional: $150/month - unlimited units.

Basic: $40/month - up to 50 units.
Business: $80/month - up to 100 units.
Professional: $150/month - unlimited units.

Value for Money
4,2/5
Based on 129 user ratings
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PayHOA Features

PayHOA Features

API
Accounting Management
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Contact Database
Contact Management
Document Management
Document Storage
Electronic Payments
Email Notifications
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Features
4,1/5
Based on 129 user ratings
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Categories

Additional information for PayHOA

Additional information for PayHOA

Key features of PayHOA

  • 990N/990EZ e-filing
  • Accounting dashboard
  • Automated payments
  • Bank account sync
  • Branded website
  • Budgeting
  • Chapter management
  • Committee management
  • Communication logs
  • Custom invoices
  • Document sharing
  • Donation processing
  • Drag-and-drop newsletter builder
  • Drag-and-drop website editor
  • Email & text messaging
  • Invoicing
  • Member communities
  • Member directory
  • Membership management
  • Merchandise & ticket sales
  • Online event registration
  • Owner management
  • Participant profiles
  • Payment & past due reminders
  • Property database
  • Real-time financial reporting
  • Scheduled payments
  • Subscription management
  • Tenant statements
  • Transaction categorization
  • Transaction history
  • Website templates

Benefits

  • Bank accounts can be connected to PayHOA to automatically import transaction data, allowing users to categorize transactions and track budget vs actual, profit vs loss, aging reports, and more.

  • Users can create invoices for members and process credit card or ACH payments online, with automatic payment options and past-due reminders.

  • 990N and 990EZ forms can be filed electronically using the IRS-approved e-filing system, with automatic filing reminders, filing history, and PDF copies of forms to download or print.

  • The drag-and-drop website builder allows users to create custom community websites with text, images, videos, and other elements, with a range of color schemes and templates.

  • Newsletters, surveys, event invitations, and other communications can be sent out to members via mass email or SMS, with all communication logs stored automatically.

  • PayHOA FAQs

    PayHOA FAQs

    Below are some frequently asked questions for PayHOA.

    Q. What type of pricing plans does PayHOA offer?

    PayHOA offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $40/month - up to 50 units. Business: $80/month - up to 100 units. Professional: $150/month - unlimited units.

    Q. What are the main features of PayHOA?

    PayHOA offers the following features:

    • 990N/990EZ e-filing
    • Accounting dashboard
    • Automated payments
    • Bank account sync
    • Branded website
    • Budgeting
    • Chapter management
    • Committee management
    • Communication logs
    • Custom invoices
    • Document sharing
    • Donation processing
    • Drag-and-drop newsletter builder
    • Drag-and-drop website editor
    • Email & text messaging
    • Invoicing
    • Member communities
    • Member directory
    • Membership management
    • Merchandise & ticket sales
    • Online event registration
    • Owner management
    • Participant profiles
    • Payment & past due reminders
    • Property database
    • Real-time financial reporting
    • Scheduled payments
    • Subscription management
    • Tenant statements
    • Transaction categorization
    • Transaction history
    • Website templates

    Q. Who are the typical users of PayHOA?

    PayHOA has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does PayHOA support?

    PayHOA supports the following languages:

    English

    Q. What type of pricing plans does PayHOA offer?

    PayHOA has the following pricing plans:

    Subscription

    Q. Does PayHOA support mobile devices?

    We do not have any information about what devices PayHOA supports

    Q. What other apps does PayHOA integrate with?

    PayHOA integrates with the following applications:

    Google Calendar, Lob Direct Mail, Plaid, SendGrid, Stripe, Twilio, Weebly

    Q. What level of support does PayHOA offer?

    PayHOA offers the following support options:

    Online Support, Phone Support