Next4biz CSM

4.7 (17)
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End-to-end omnichannel customer experience management.

About Next4biz CSM

Next4biz CSM is a cloud-based, end-to-end customer service management (CSM) solution that offers omnichannel communication, self-service options, live chat, and advanced reporting capabilities. The platform allows users to manage customer interactions across multiple channels, including phone, email, social media, and chat.

One of the key features of Next4biz CSM is its self-service knowledge base, which enables users to create and maintain a comprehensive library of articles, guides, and tutorials to help customers find answers to their questions or issues without requiring assistance from agents. This not only helps to reduce the workload of agents but also enhances the customer experience by providing quick and easy access to information.

Next4biz CSM's live chat solution is another valuable feature that allows customers to interact with agents in real-time. The customizable interface and reusable message templates make it easy to personalize the chat experience, and the integration with legacy systems ensures that agents have access to all the relevant information they need to provide fast and effective support.

The platform's business rules, processes, SLAs, and forms can be easily created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support. This empowers users to quickly adapt to changing customer needs and business requirements, making the platform an ideal solution for fast-paced organizations.

Next4biz CSM also offers automated notifications via email or SMS, which keep customers, partners, and staff informed about ongoing processes. The event-triggered workflows and message templates help maintain consistency and improve overall efficiency.

Finally, Next4biz CSM provides advanced reporting capabilities, with reports and dashboards that offer valuable insight into service quality, customer issues, customer service performance, and product tracking. This enables users to identify trends, track progress, and make data-driven decisions that can improve the overall customer experience.

Overall, Next4biz CSM is a comprehensive customer service management solution that enables organizations to provide exceptional customer service and support across multiple channels. With its powerful self-service options, live chat, easy-to-use workflows, and advanced reporting capabilities, the platform is an ideal solution for organizations looking to streamline their customer service operations and enhance the customer experience.


Key benefits of Next4biz CSM

• Boost customer satisfaction: By providing multiple communication channels, quick response times, and personalized support, Next4biz CSM helps improve customer satisfaction.

• Save time and resources: With automated workflows, streamlined processes, and self-service options, Next4biz CSM allows businesses to save time and resources while improving efficiency.

• Improve team productivity: By enabling team collaboration, task assignment, and tracking, Next4biz CSM helps boost team productivity and ensures timely issue resolution.

• Increase customer loyalty: By providing quality support, personalized experiences, and efficient issue resolution, Next4biz CSM helps improve customer loyalty and retention.

• Gain actionable insights: With advanced reporting and analytics features, Next4biz CSM allows businesses to gain valuable insights into customer behavior, service quality, and team performance.

• Enhance customer engagement: With customizable live chat, automated notifications, and social media integration, Next4biz CSM helps businesses engage with customers in real-time and improve customer relationships.

• Ensure compliance: By providing tools for managing SLAs, regulations, and data privacy, Next4biz CSM helps businesses ensure compliance with legal requirements and industry standards.

• Improve brand reputation: By providing quality support and personalized experiences, Next4biz CSM helps improve brand reputation and customer perception.

• Scale with ease: With customizable workflows, easy integration with third-party systems, and flexible licensing options, Next4biz CSM allows businesses to scale up or down as needed.

• Reduce costs: By optimizing processes, reducing manual work, and improving efficiency, Next4biz CSM helps businesses save costs while improving customer service quality.


Images

Next4biz CSM Software - Provide a step-by-step guide for customer service agents to handle customer interactions effectively. Offer pre-defined scripts or allows agents to create custom scripts with prompts to guide them through different scenarios, ensuring consistency.
Next4biz CSM Software - Help customer service agents improve First Contact Resolution (FCR) rates. Provide agents with a user-friendly interface that offers guidance and prompts to efficiently resolve customer inquiries during the initial contact.
Next4biz CSM Software - Allow customer service teams to create and utilize tailored forms for different types of tickets or inquiries. Provide a way to collect specific information from customers based on the ticket, ensuring that agents have details to adress customer needs.
Next4biz CSM Software - Empower customer service teams to create personalized dashboards that display key metrics and performance indicators relevant to their specific needs. Offer a flexible and configurable interface for users to design and customize dashboards.
Next4biz CSM Software - Enable users to create their own customized panels or sections within the application interface. Provide a user-friendly interface that allows users to drag and drop widgets, components, or modules to design their own panels tailored to their needs.
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Next4biz CSM video
Next4biz CSM Software - Provide a step-by-step guide for customer service agents to handle customer interactions effectively. Offer pre-defined scripts or allows agents to create custom scripts with prompts to guide them through different scenarios, ensuring consistency.
Next4biz CSM Software - Help customer service agents improve First Contact Resolution (FCR) rates. Provide agents with a user-friendly interface that offers guidance and prompts to efficiently resolve customer inquiries during the initial contact.
Next4biz CSM Software - Allow customer service teams to create and utilize tailored forms for different types of tickets or inquiries. Provide a way to collect specific information from customers based on the ticket, ensuring that agents have details to adress customer needs.
Next4biz CSM Software - Empower customer service teams to create personalized dashboards that display key metrics and performance indicators relevant to their specific needs. Offer a flexible and configurable interface for users to design and customize dashboards.
Next4biz CSM Software - Enable users to create their own customized panels or sections within the application interface. Provide a user-friendly interface that allows users to drag and drop widgets, components, or modules to design their own panels tailored to their needs.

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Reviews

Overall rating

4.7 /5
(17)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.7/5

Already have Next4biz CSM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 17
M Can
M Can
Overall rating
  • Industry: Broadcast Media
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mi4biz is great for businesses

Reviewed on 2019/02/01

after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient

after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient

Pros

It is really user friendly, and detailed.

Cons

making it foolproof, made some of the porecesses longer than necessary

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User Friendly mi4biz

Reviewed on 2019/02/14

mi4biz is very fast and user friendly. According to the company flows can be edited as desired....

mi4biz is very fast and user friendly. According to the company flows can be edited as desired. Support teams respond very quickly when we need help. in summary I would recommend to every company.

Pros

I can edit the flow without the need for software developers

Cons

Version update periods in terms of technological developments are too long

Verified Reviewer
Overall rating
  • Industry: Executive Office
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

One and half years of experience with MI4BIZ

Reviewed on 2019/02/14

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a...

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.

Pros

Their efforts to develop both their company and system against demands

The approach adopted by the consultants and their willingness to help

Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers

It can be integrated with the software used in our own company

In terms of price performance, it is one of the most suitable software programmes

Cons

When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.

Ufuk
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opinion about Mi4biz

Reviewed on 2019/02/05

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an...

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.

Pros

Endless integration option, very fast...

Cons

No need for technical knowledge.........

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Comment

Reviewed on 2019/02/04

We use it for every single customer contact for in and outbound issues and sales.

We use it for every single customer contact for in and outbound issues and sales.

Pros

Easy to use UI
Easy to use admin panel and configuration

Cons

reporting interface could be more functional

Showing 5 reviews of 17 Read all reviews

Next4biz CSM FAQs

Below are some frequently asked questions for Next4biz CSM.

Next4biz CSM offers the following pricing plans:

  • Starting from: US$60.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Service Users: $120/user/month. Process Users: $75/user/month. Chat Operators: $55/user/month.

Next4biz CSM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Next4biz CSM supports the following languages:

Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Next4biz CSM supports the following devices:

We do not have any information about what integrations Next4biz CSM has

Next4biz CSM offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Next4biz CSM.