WebPunch

WebPunch

Online reputation management software

4.9/5 (31 reviews)

WebPunch Overview

WebPunch is an online reputation management solution for monitoring, collecting, managing, and responding to customer reviews. WebPunch’s proprietary software identifies what customers see as the strengths and weaknesses of each brand, and the team of reputation masters respond to reviews on behalf of clients, with interactive responses designed to represent clients and brands in the most favorable light. Users are automatically notified when new reviews are posted, and all users can track how well their organization follows up on reviews and takes action to increase customer satisfaction.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

WebPunch Reviews

Overall rating
4.9/5
97% positive reviews
30
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
Nolan W.

Web Punch has been instrumental in managing our online reputaion!

Used Daily for 2+ years
Reviewed on 2018/04/20
Review Source: Capterra

Ease of keeping our online reputation top notch! Easy monitoring of our online presence without us having to constantly monitor.

Pros

Web Punch allows us to focus on our business instead of worrying about our online presence. We know that Web Punch will let us know when we have both a positive or negative review and always aids in a response. Our account manager, is the best! She is quick to respond and always on point!

Cons

We really don't have any cons with the software! Web Punch has been key in keeping our online reputation top notch!

Response from WebPunch

Nolan!

Wow! What a fantastic review. We are so grateful to hear from you. We have to admit that we think Rachel is amazing too! She is great with clients and our team adores her. We feel the same way about you too! Thanks for taking the time to post this for us! It means a lot!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kate G.

Such an easy yet powerful way to manage my reviews and generate more customers as a result.

Used Daily for 2+ years
Reviewed on 2018/04/19
Review Source: Capterra

I stay on top of my customers and manage any issues that arise as soon as I am aware of them. I also increase my online presence by encouraging reviews from my customers

Pros

Ease of use and the dashboard, where everything is at my fingertips. Its a remarkably simple yet powerful dashboard that enables me to access all the information in one place.

Cons

Sometimes it takes a minute to remember how to find something, just because I have so much information I can access. Hardly a con, just a result of having so much information in one place.

Response from WebPunch

Kate!

This review is simply awesome and we are very grateful to hear from you. We are glowing with pride over your words. We have some advancements we are making this year that we think you will love.

We can't wait to see you again in Mexico!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bryan Y.

I use the service, not software.

Used Daily for 2+ years
Reviewed on 2018/04/21
Review Source: Capterra

It is not software that I get from them, it is a service that responds to reviews that I get on the internet.

Pros

I love that the reviewers that I have dealt with in the company have been awesome and responsive. The responses that they write are spot on.

Cons

They do not cover or review all the potential reviews that are out there. What else is there to say?

Response from WebPunch

Hi Bryan,
We appreciate your candid review. Yes, we have been contracted by your corporate team to only respond to a handful of sites. We hope to see this number grow! So let's keep on pushing this together.

There is so much more that we could offer that would make you love the software too! Don't worry, we are poking corporate to see what we can do to push the needle.

Thanks so much for taking the time to write and post this. It means a lot to our team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rhonda C.

Mosquito Joe of Mansfield has loved working with them for the past 3 years.

Used Daily for 2+ years
Reviewed on 2018/04/25
Review Source: Capterra

Pros

Webpunch is wonderful! They take care to create professional responses in a timely manner. We have greatly benefited from their services.

Cons

I have been using their services for several years and I have had no negative experiences. Therefore, I have no negative feedback at this time.

Response from WebPunch

Rhonda!

Can you believe it has been three years that we have been working together. We feel so lucky and grateful! Our team can't thank you enough for all of your support over the years and for taking the time to write this amazing review. WebPunch adores you right back!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Excellent Partner

Used Daily for 1+ year
Reviewed on 2018/04/19
Review Source: Capterra

Pros

The thing(s) I like most about working with WebPunch is their customer support and their forward-thinking mindset. WebPunch consistently goes above and beyond my expectations in all that they do, and on top of that, they're always on the cutting edge of technology with their platform offerings.

Cons

At the corporate level, I don't have the same experience with the software our franchisees do so I can't speak for everyone, but my experience with the software has always been on point.

Response from WebPunch

We are bursting with pride over here at WebPunch. Your review was awesome and we are so grateful! We love you right back!

Rating breakdown

Value for Money
Ease of Use
Customer Support

WebPunch Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact WebPunch for full pricing information.

WebPunch Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Monitoring
  • Real Time Data

  • A/B Testing
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing Management
  • Engagement Analytics
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for WebPunch

Key features of WebPunch

  • Automatic notifications
  • Business listings
  • Customer feedback collection
  • Customer review platform
  • Online monitoring
  • Online reviews
  • Real-time reputation overview
  • Response management
  • Review alerts
  • Review automation
  • Review monitoring
  • Social media monitoring

Benefits

  • All users can track how well their organization follows up on reviews and takes action to increase customer satisfaction.

  • Users are automatically alerted by WebPunch whenever new reviews are posted.

  • Users can access an overview of their online reputation in real-time, and reviews can be filtered to identify trends.

  • WebPunch’s Reputation Masters can respond to reviews on behalf of brands, to both positive and negative reviews.

  • WebPunch FAQs

    Below are some frequently asked questions for WebPunch.

    Q. What type of pricing plans does WebPunch offer?

    WebPunch offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact WebPunch for full pricing information.

    Q. What are the main features of WebPunch?

    WebPunch offers the following features:

    • Automatic notifications
    • Business listings
    • Customer feedback collection
    • Customer review platform
    • Online monitoring
    • Online reviews
    • Real-time reputation overview
    • Response management
    • Review alerts
    • Review automation
    • Review monitoring
    • Social media monitoring

    Q. Who are the typical users of WebPunch?

    WebPunch has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does WebPunch support?

    WebPunch supports the following languages:

    English

    Q. What type of pricing plans does WebPunch offer?

    WebPunch has the following pricing plans:

    Subscription

    Q. Does WebPunch support mobile devices?

    We do not have any information about what devices WebPunch supports

    Q. What other apps does WebPunch integrate with?

    We do not have any information about what integrations WebPunch has

    Q. What level of support does WebPunch offer?

    WebPunch offers the following support options:

    Online Support, Phone Support, Video Tutorials