About Kangaroo
Kangaroo is a loyalty marketing platform designed to serve businesses of all types and sizes, within any industry. The solution offers a collection of features that help organizations engage, retain, and reward customers through custom loyalty programs, automated marketing, digital gift cards, rewards, and more. Organizations are able to enroll clients to programs, send relevant offers to targeted customers, and get performance insights.
Kangaroo allows users to create custom loyalty programs and personalize them to match their organization’s brand identity. Users can choose to reward customers by “visit” or by “spend” and using the QuickScan feature, customers are able to earn and redeem their points by scanning a QR code via the Kangaroo mobile app. The auto-marketing engine helps target customers with relevant offers via SMS, email and push campaigns. Using the geo-location feature, users can attract nearby customers, while the traffic booster helps boost off-peak times sales.
Organizations are able to create custom branded digital gift cards as well as promote products using the à la carte rewards feature to award customers for purchasing a specific product or service. Kangaroo’s ‘one tap’ feature helps keep customers engaged by sending promotions to customers with a single tap on a smartphone. Built-in CRM tools allow organizations to learn more about their customers and build stronger relationships.
Users can receive weekly performance analytics either by email or SMS as well as measure and monitor campaign success in real time via the dashboard. Kangaroo provides users with insights about customers’ shopping behavior and trends, and programs can be adjusted from any device, anywhere.
Pricing starting from:
US$59,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of Kangaroo
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$59,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Kangaroo: 96
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics/ROI Tracking
- Behavior Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Churn Management
- Client Portal
- Communication Management
- Community Management
- Contest Management
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Discount Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Employee Reward Programs
- Engagement Analytics
- Enrollments/Onboarding
- Event Triggered Actions
- Feedback Management
- For Call Centers
- For Education
- For Onboarding
- For Sales Teams/Organizations
- Gamification
- Geolocation
- Gift Card Management
- Incentive Management
- Knowledge Management
- Labeling
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- No-Card Loyalty System
- Performance Management
- Performance Metrics
- Personalization
- Point of Sale (POS)
- Predictive Analytics
- Promotions Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- SMS Marketing Managment
- Segmentation
- Social Media Integration
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third Party Integrations
- Transaction History
- Visual Analytics
- Widgets
- eCommerce Management
Alternatives
Zoho CRM
Influitive
User.com
Notificare
Reviews
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- Industry: Retail
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helped to reward my repeat customers :)
Reviewed on 2019/03/11
Overall, Kangaroo has proved a success for myself and my business, and my customers are very...
Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.
Pros
I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.
Cons
I don't have any cons; I still use Kangaroo on my site!
Response from Kangaroo Rewards
Hello Amanda,
Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!
Warm Regards,
Valerie - Kangaroo Rewards
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Best option for Lightspeed
Reviewed on 2019/12/31
Pros
The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.
Cons
A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.
Response from Kangaroo Rewards
Hello Zondre,
Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.
Best Regards,
Team Kangaroo
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
good product
Reviewed on 2019/12/22
fairly good prdouct
fairly good prdouct
Pros
nice simple product to use ...
nice to be able to provide customers with rewards ...
Cons
missing some features that another product had ...
need to be able to let people know when they have a discount ...
Response from Kangaroo Rewards
Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.
Best Regards,
Team Kangaroo
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Rewards System that Grows with Your Business
Reviewed on 2019/12/18
Customer retention is very vital to several businesses. Many people hate how cell phone service...
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
Pros
I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
Cons
My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Response from Kangaroo Rewards
Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.
Warm Regards,
Team Kangaroo
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Loyalty Program we were looking for
Reviewed on 2020/01/21
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo...
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.
Pros
Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.
Cons
My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.
Response from Kangaroo Rewards
Hello Joshua,
Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program.
Best,
Team Kangaroo
Kangaroo FAQs
Below are some frequently asked questions for Kangaroo.Q. What type of pricing plans does Kangaroo offer?
Kangaroo offers the following pricing plans:
- Starting from: US$59,00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing runs from $79 - $149, depending on the features that your program requires.
Q. What are the main features of Kangaroo?
We do not have any information about Kangaroo features
Q. Who are the typical users of Kangaroo?
Kangaroo has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Kangaroo support?
Kangaroo supports the following languages:
Dutch, English, French, Portuguese, Spanish
Q. Does Kangaroo support mobile devices?
Kangaroo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kangaroo integrate with?
Kangaroo integrates with the following applications:
Constant Contact, Klaviyo, Lightspeed Retail, Magento Commerce, Mailchimp, Shopify, Vend, WooCommerce
Q. What level of support does Kangaroo offer?
Kangaroo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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