Kangaroo
About Kangaroo
Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.
Turn 1st-time buyers into frequent customers with your own loyalty program branded to your business.
Getting Started:
Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.
Loyalty Rewards Features:
Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.
Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.
Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.
Marketing Features:
Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.
SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.
Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!
Automation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.
Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.
Contests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!
Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.
Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.
Free App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.
White-Label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!
Key benefits of Kangaroo
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Reviews
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- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great loyalty software
Reviewed on 2024/05/06
Pros
The customer support is fantastic. He regularly checks in to ensure everything is going smoothly. Whenever I discover a new feature, he patiently guides me through the entire process. He is very involved and makes learning the app effortless!
Cons
The Kangaroo team is absolutely amazing, and we are thrilled with everything at the moment.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Switched to Kangaroo From Fivestars
Reviewed on 2024/05/09
We work with [sensitive content hidden] and he has been great about helping us whenever we can't...
We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.
Pros
We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.
Cons
I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.
Alternatives Considered
TapMangoReasons for Choosing Kangaroo
Fivestars is very basic and suitable for beginners, but not for companies who are looking to grow. There are no metrics for behaviors other than basic redemptions, there is no ability to target groups of people based on behaviors/purchases, no white labeling. Fivestars uses their brand to promote their business, so that means it encourages customers to go anywhere that takes Fivestars, including your competitors if they also have Fivestars. If a customer unsubscribes from one Fivestar business, it will also opt them out of yours too. Customers don't recognize your brand when they get some of the notifications, so they will tune you out over time. Fivestars SMS and email program is very basic and limited.Switched From
SumUpReasons for Switching to Kangaroo
Kangaroo's pricing was a lot better in terms of implementation, set up, and annual cost.- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Bialik Cafeteria Kangaroo review
Reviewed on 2023/08/29
Good App. Great support. For my needs it's good.
Good App. Great support. For my needs it's good.
Pros
The ease of customer's depositing funds to their account.
Cons
The length of time it takes to process a sale.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent service
Reviewed on 2025/01/21
Pros
The platform is very user friendly and it gives the business owner the flexibility to create targeted campaigns to the business needs
Cons
To push the clients to use our application amid the high competition that toters offer ( a lot of stores in one single application)
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional Support and Service
Reviewed on 2024/11/21
My overall experience has been excellent. The program itself is easy to use, and the support team...
My overall experience has been excellent. The program itself is easy to use, and the support team goes above and beyond to make sure everything runs smoothly. It’s clear they care about their customers, which makes a huge difference. Highly recommended!
Pros
The best part about Kangaroo Rewards is the incredible support they provide. [sensitive content hidden], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.
Cons
Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.
Kangaroo FAQs
Below are some frequently asked questions for Kangaroo.Q. What type of pricing plans does Kangaroo offer?
Kangaroo offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Available
Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! - Loyalty Essentials: $59/Month - Loyalty Engagement: $99/Month - Loyalty Ultimate: $199/Month - White-Label License with Proprietary App: $299/Month - For Enterprise, please contact sales - For API Access, please contact sales
Q. Who are the typical users of Kangaroo?
Kangaroo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kangaroo support?
Kangaroo supports the following languages:
Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese
Q. Does Kangaroo support mobile devices?
Kangaroo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kangaroo integrate with?
Kangaroo integrates with the following applications:
Adobe Commerce, Amazon API Gateway, BigCommerce, Constant Contact, Gorgias, Judge.me, Klaviyo, Lightspeed Retail, Magento 2 Grouped Promotions, Mailchimp, Pepperi, Shopify, WooCommerce, eCommerce Software
Q. What level of support does Kangaroo offer?
Kangaroo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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