TrackTik

TrackTik

Security Workforce Management Platform

4.2/5 (71 reviews)

TrackTik Overview

TrackTik is a cloud-based security workforce management platform which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.

Pricing

Starting from
US$299,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), English, French, German, Portuguese, Spanish

TrackTik Reviews

Overall rating
4.2/5
80% positive reviews
33
Excellent
24
Very good
10
Average
2
Poor
2
Terrible
Andrew C.

Great for security management.

Used Daily for 2+ years
Reviewed on 2019/03/20
Review Source: Capterra

Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Pros

Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Cons

While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Response from TrackTik Software

Hi Andrew,
We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or [email protected]
Thank you,
TrackTik

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Matthieu L.

Digital transformation for security services ? Not without TrackTik.

Used Daily for 2+ years
Reviewed on 2018/02/27
Review Source: Capterra

To be the best outsider on our market.
Use better tools than the Bigs (G4S / SECURITAS / SERIS)
Less backoffice jobs - More field jobs !
To be ultracompetitive on the market with a high level of quality

Pros

The most advanced security app and supervision plateform for security services.
- Always envolving
- Customization of the report (we keep our touch !)
- Analytics is a big difference ! Easier to win contract when we prove that we handle every part of our business.
- Mobile Patrol and Dispatch + is really connected to our needs !

Cons

- Not the best for European market (Euro, payroll, billing, contract, ...)
- Missing commercial support (Custom and branded support)
- LoneWorker need integration with monitoring center (local)
- LoneWorker need ManDown solution to be compliant with our country (Belgium) and most country in Belgium
- We need more incedent flexibility (multiples incident type on the same report)

Response from TrackTik Software

Thank you Matthieu for such great review. Client feedback is always appreciated and considered for future developments. We look forward to continuing our successful partnership!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amanda T.

My experience has been great

Used Daily for 1+ year
Reviewed on 2017/10/25
Review Source: Capterra

From this software we experienced increased ability to document changes and maintain records for accounts.

Pros

I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

Cons

Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Response from TrackTik Software

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Elizabeth T.

Customer Support Assistance

Used Daily for 2+ years
Reviewed on 2017/05/11
Review Source: Capterra

Pros

I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons

You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Response from TrackTik Software

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

Rating breakdown

Ease of Use
Customer Support

Verified Reviewer

Best in Class Platform

Used Daily for 6-12 months
Reviewed on 2018/03/30
Review Source: Capterra

Combined services, increased productivity, and increased visibility of security operations.

Pros

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

TrackTik Pricing

Starting from
US$299,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

TrackTik Features

  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Real Time Data
  • Reporting & Statistics

  • API
  • Activity Tracking
  • Audit Trail
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Reporting
  • Third Party Integration
  • Workflow Management

Additional information for TrackTik

Key features of TrackTik

  • Audit reports
  • Automated report distribution
  • Back office management
  • Business intelligence
  • Checkpoint tracking
  • Client portal
  • Client-specific scheduling
  • Contract management
  • Customizable reporting
  • Dynamic tracking
  • Exception tickets
  • Guard scheduling
  • Incident reporting
  • Invoicing
  • Job-specific instructions per site
  • Live dashboard
  • Lone Worker Safety compliance
  • Message board
  • Panic button
  • Patrol route management
  • Payroll management
  • Read receipts
  • Real-time data
  • Real-time guard status, location & ETA
  • Real-time notifications
  • Remote device access
  • Shift scheduling
  • Timekeeping
  • Trend & analytics reports

Benefits

  • TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

  • The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

  • The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

  • Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

  • TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.

  • TrackTik FAQs

    Below are some frequently asked questions for TrackTik.

    Q. What type of pricing plans does TrackTik offer?

    TrackTik offers the following pricing plans:

    Starting from: US$299,00/month

    Pricing model: Subscription

    Free Trial: Available

    Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

    Q. What are the main features of TrackTik?

    TrackTik offers the following features:

    • Audit reports
    • Automated report distribution
    • Back office management
    • Business intelligence
    • Checkpoint tracking
    • Client portal
    • Client-specific scheduling
    • Contract management
    • Customizable reporting
    • Dynamic tracking
    • Exception tickets
    • Guard scheduling
    • Incident reporting
    • Invoicing
    • Job-specific instructions per site
    • Live dashboard
    • Lone Worker Safety compliance
    • Message board
    • Panic button
    • Patrol route management
    • Payroll management
    • Read receipts
    • Real-time data
    • Real-time guard status, location & ETA
    • Real-time notifications
    • Remote device access
    • Shift scheduling
    • Timekeeping
    • Trend & analytics reports

    Q. Who are the typical users of TrackTik?

    TrackTik has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does TrackTik support?

    TrackTik supports the following languages:

    Chinese (Simplified), English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does TrackTik offer?

    TrackTik has the following pricing plans:

    Subscription

    Q. Does TrackTik support mobile devices?

    TrackTik supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TrackTik integrate with?

    We do not have any information about what integrations TrackTik has

    Q. What level of support does TrackTik offer?

    TrackTik offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials