About TrackTik

TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TrackTik

Key benefits of TrackTik

  • TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

  • The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

  • The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

  • Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

  • TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.

    • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany and 6 others

    Supported Languages

    Chinese, English, French, German, Portuguese and 1 others

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to TrackTik

    Images

    TrackTik Software - TrackTik dashboard
    TrackTik Software - TrackTik analytics
    TrackTik Software - TrackTik reports
    TrackTik Software - TrackTik security and patrol
    TrackTik Software - TrackTik report
    TrackTik Software - TrackTik map
    TrackTik Software - TrackTik data visualization
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    TrackTik Software - TrackTik dashboard
    TrackTik Software - TrackTik analytics
    TrackTik Software - TrackTik reports
    TrackTik Software - TrackTik security and patrol
    TrackTik Software - TrackTik report
    TrackTik Software - TrackTik map
    TrackTik Software - TrackTik data visualization

    Features

    Total features of TrackTik: 91

    • API
    • Accounting Integration
    • Activity Dashboard
    • Alarm Management
    • Alerts/Notifications
    • Attendance Tracking
    • Audit Management
    • Automated Scheduling
    • Badge Management
    • Billing & Invoicing
    • Billing Portal
    • Budgeting/Forecasting
    • Client Portal
    • Commercial Properties
    • Compliance Management
    • Contact Database
    • Contingency Billing
    • Contract/License Management
    • Customer Database
    • Customizable Forms
    • Customizable Invoices
    • Customizable Reports
    • Dispatch Management
    • Electronic Signature
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • Event Management
    • Facility Scheduling
    • File Storage
    • Financial Management
    • For Schools
    • GPS
    • Group Scheduling
    • Hourly Billing
    • ID Scanning
    • Incident Management
    • Inspection Management
    • Investigation Management
    • Invoice Creation
    • Invoice History
    • Job Management
    • Labor Forecasting
    • Location Tracking
    • Maintenance Management
    • Messaging
    • Mobile Access
    • Multi-Country
    • Multi-Currency
    • Multi-Location
    • Multi-State
    • Online Invoicing
    • Online Time Clock
    • Payroll Management
    • Payroll Reporting
    • Performance Metrics
    • Pre-Registration
    • Project Billing
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Scheduling
    • Real-time Updates
    • Recurring/Subscription Billing
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential Properties
    • Routing
    • Safety Incident Management
    • Schedule Distribution
    • Scheduling
    • Security Management
    • Self Service Portal
    • Service History
    • Shift Swapping
    • Skills Tracking
    • Status Tracking
    • Tax Calculation
    • Time & Attendance
    • Time Off Management
    • Time Tracking
    • Timesheet Management
    • Training Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • Vendor Management
    • Visitor Management
    • Visitor Tracking
    • Watch List
    • Work Order Management

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    Reviews

    Overall rating

    4,1 /5
    (79)
    Value for Money
    3,8/5
    Features
    4,0/5
    Ease of Use
    4,0/5
    Customer Support
    4,2/5

    Already have TrackTik?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 79 Read all reviews
    Showing 5 reviews of 79
    Amanda
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great system for operations and administration of small and medium sized businesses

    Reviewed on 2019/09/24

    Overall, Tracktik provides a great product and continues to improve it with great outcomes for the...

    Overall, Tracktik provides a great product and continues to improve it with great outcomes for the user and customer's customer.

    Pros

    This system allows for the efficient alignment of multiple processes that take place on a daily basis in a user friendly way.

    Cons

    With any developing system, there are opportunities to improve. The support team does an excellent job of receiving feedback and helping turn that into results for the end user.

    Response from TrackTik Software

    Amanda,

    Thank you for your review, we're happy to hear that TrackTik helps you manage multiple daily processes with ease-of-use. We appreciate you taking the time to leave a review. Warmest Regards,
    -TrackTik Support Team.

    Aman
    Overall rating
    • Industry: Security & Investigations
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    You continue to learn new things daily.

    Reviewed on 2017/10/25

    The benefit of peace and mind.

    The benefit of peace and mind.

    Pros

    The thing I like the most is the transparency and accountability the software provides you. I can see where my employees are at any time and the client has proof that we fulfilled our obligations.

    Cons

    The thing I like the least would probably be the fact there is so much potential that hasn't been tapped into yet which isn't a bad thing. From operations, HR, Payroll, Billing to vehicles records you can customize TrackTik to run your entire business.

    Response from TrackTik Software

    Hi Aman, thank you for this nice review.
    We have payroll data, billing, vehicle management and HR profiles for each employee.
    Feel free to contact us at +1-888-670-9782 or [email protected], we'd be more than happy to review those with you!

    Jamie
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    The software has a lot of potential...if it worked like it should

    Reviewed on 2018/10/27

    Pros

    TrackTik has a ton of cool features, such as GPS tracking, data tracking, and mass scheduling. The GPS feature is probably the best aspect of the software

    Cons

    Let me count the ways - there is STILL no managers app for a phone, and it hardly works on a tablet, which means our field managers have to carry a laptop. This feature was promised two years ago. Scheduling and billing features are sloooooow. I can feel myself aging waiting for changes to process. Each click takes at least 20 seconds, and many times 30-45, and some days over a minute. If it actually worked at speed, I could schedule and bill in about the half the time it currently takes me. Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated. The software has great potential, but it is definitely not realized

    Response from TrackTik Software

    Hi Jamie, thank you for your feedback.
    We are constantly looking to improve our product with features that enhance our users' experience and we will incorporate your input to do so.

    Juan
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Seamless Reporting

    Reviewed on 2019/09/13

    Pros

    The best thing about this software is that it is mostly set it and forget it. Fill out client information, along with emails and time to send reports and all property reports get sent out reliably.

    Cons

    I don't think there is much that I didn't like, the system works reliably every time.

    Response from TrackTik Software

    "Good Day Juan, we are very pleased that you enjoyed the app and its features. If there is anything we can do for you, just let us know at [email protected] or call us at 1-888-670-9782! Have a wonderful day!"

    Melissa
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Good, easy to use and organized

    Reviewed on 2017/10/25

    Pros

    I like the ease of use and the detailed analytics that are provided for me that I can supply to my clients to show the accountability of our officers.

    Cons

    The price I truly do not have any other complaints other than the price of the software. I find TrackTik easy to use.

    Response from TrackTik Software

    Hi Melissa, thank you very much for the review.
    TrackTik is growing every day with open minded employees ready to improve with all your great feedback. Thanks!

    Showing 5 reviews of 79 Read all reviews

    TrackTik FAQs

    Below are some frequently asked questions for TrackTik.

    TrackTik offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Contact TrackTik for pricing information

    TrackTik has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    TrackTik supports the following languages:

    Chinese, English, French, German, Portuguese, Spanish

    TrackTik supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TrackTik integrates with the following applications:

    Avalara, Criterion HCM, Paycor, Quickbooks Online, Sage 300cloud

    TrackTik offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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