ConnectSmart Host

Front of house management solution for restaurants

About ConnectSmart Host

ConnectSmart Host (formerly DineTime) is a mobile front of house solution which enables restaurants to manage reservations, waitlists, tables, and serving staff, and view real-time trends and analytics. The system is suitable for restaurants of all sizes, from single-unit operators to large-scale chains.

Host's electronic reservation book (ERB) software allows users to manage all desktop, mobile, and call-in reservations in one place, with the built-in Availability Plan to prevent overbooking by setting reservation pace. The reservation software can also be used to track guest information including names, phone numbers, and email addresses, and integrates with loyalty programs to provide additional information and guest opportunities. Diners can be added to the wait list by staff, or join directly through the DineTime customer app on their smartphone. Estimated wait times, two-way text messaging, and real-time data let staff keep diners updated on their position in the wait list. Additionally, the companion app allows customers to find restaurants, make reservations, and modify their bookings.

With Host, users can create custom floor plans, assign servers to stations, organize shifts, and automatically or manually manage staff rotations. Host can be integrated with a range of kitchen automation solutions, point of sale (POS) systems, online ordering and delivery services, and more through the restaurant reservation API. Users can view and analyze real-time and historical data to assess their restaurant’s performance, view daily operational summaries, and run reports on sales, reservations, quote accuracy, and more.

Pricing starting from:

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectSmart Host

Key benefits of ConnectSmart Host

  • The electronic reservation book (ERB) software can be used to manage all desktop, mobile, and call-in reservations in a single place, with the Availability Plan feature preventing overbooking by setting reservation pace.

  • Guests can be added to waitlists, and users can supply wait times, communicate with guests through two-way text messaging, and provide information on when diners’ food will arrive.

  • Users can create custom floor plans, organize shifts, assign servers to stations, automatically or manually manage server rotations, and more.

  • Mobile apps for Android and iOS enable customers to locate restaurants, book tables, view wait lists and times, and update their reservations from wherever they are.

  • Users can view and analyze historical and real-time data on reservations, table turns, wait list, and seating statistics, and daily operational statistics summaries and snapshots are generated.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$49,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to ConnectSmart Host

    Images

    ConnectSmart Host Software - Guests can be added to wait lists, with automatic estimation of wait times
    ConnectSmart Host Software - Guests can also join wait lists from the DineTime mobile app
    ConnectSmart Host Software - Two-way text messaging enables communication between staff and guests
    ConnectSmart Host Software - Guest information can be recorded and tracked
    ConnectSmart Host Software - Servers can view real-time data for each table
    ConnectSmart Host Software - Custom floor plans can be created in DineTime
    ConnectSmart Host Software - Servers can be assigned to different sections
    ConnectSmart Host Software - The customer app for iOS and Android allows users to search for restaurants, makes reservations, and more
    ConnectSmart Host Software - Daily, weekly, and monthly summary reports are generated automatically
    ConnectSmart Host Software - Users can view and analyze real-time and historic data to assess their restaurant's performance
    View 11 more
    ConnectSmart Host video
    ConnectSmart Host Software - Guests can be added to wait lists, with automatic estimation of wait times ConnectSmart Host Software - Guests can also join wait lists from the DineTime mobile app ConnectSmart Host Software - Two-way text messaging enables communication between staff and guests ConnectSmart Host Software - Guest information can be recorded and tracked ConnectSmart Host Software - Servers can view real-time data for each table ConnectSmart Host Software - Custom floor plans can be created in DineTime ConnectSmart Host Software - Servers can be assigned to different sections ConnectSmart Host Software - The customer app for iOS and Android allows users to search for restaurants, makes reservations, and more ConnectSmart Host Software - Daily, weekly, and monthly summary reports are generated automatically ConnectSmart Host Software - Users can view and analyze real-time and historic data to assess their restaurant's performance

    Features

    Total features of ConnectSmart Host: 10

    • API
    • Availability Management
    • Booking Management
    • Customer Database
    • Customer History
    • Employee Management
    • Mobile Access
    • Reporting/Analytics
    • Reservations Management
    • SMS Messaging

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    Reviews

    Overall rating

    4,5 /5
    (11)
    Value for Money
    4,6/5
    Features
    4,1/5
    Ease of Use
    4,3/5
    Customer Support
    5/5

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    Write a Review!
    Showing 5 reviews of 11
    Joyce R.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Absolutely Amazing for our operation!

    Reviewed on 2017/07/13

    Guest Data, 2 way SMS, server rotations and more

    Guest Data, 2 way SMS, server rotations and more

    Pros

    The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App!

    Cons

    We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible.

    David W.
    Overall rating
    • Industry: Restaurants
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    DineTime

    Reviewed on 2018/10/10

    DineTime is an effective table management system, and has replaced our pagers with text messages to...

    DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution.

    Pros

    The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management.

    Cons

    product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality.

    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: 1 001-5 000 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Website Widgets Not for Multi-Outlet

    Reviewed on 2019/04/12

    DineTime had helped simplify our outdated reservation system without being difficult to setup and...

    DineTime had helped simplify our outdated reservation system without being difficult to setup and train.

    Pros

    The setup for messaging and scheduling is fairly intuitive and easy to pick up.

    Cons

    The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier.

    Jon G.
    Overall rating
    • Industry: Restaurants
    • Company size: 5 001-10 000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    DineTime has been an asset to our operations

    Reviewed on 2017/07/13

    Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.

    Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.

    Pros

    We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations.

    Cons

    We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location.

    Spencer S.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Typically very good. Back end could be more streamlined to find information.

    Reviewed on 2017/07/13

    Pros

    Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors.

    Cons

    Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.)

    Showing 5 reviews of 11 Read all reviews

    ConnectSmart Host FAQs

    Below are some frequently asked questions for ConnectSmart Host.

    ConnectSmart Host offers the following pricing plans:

    • Starting from: US$49,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free and paid subscription plans are available. Contact QSR Automations for full pricing information.

    ConnectSmart Host has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ConnectSmart Host supports the following languages:

    English

    ConnectSmart Host supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations ConnectSmart Host has

    ConnectSmart Host offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support

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