DineTime Host

DineTime Host

Front of house management solution for restaurants

4/5 (11 reviews)

DineTime Host Overview

DineTime Host is a mobile front of house solution which enables restaurants to manage reservations, waitlists, tables, and serving staff, and view real-time trends and analytics. The system is suitable for restaurants of all sizes, from single-unit operators to large-scale chains.

DineTime’s electronic reservation book (ERB) software allows users to manage all desktop, mobile, and call-in reservations in one place, with the built-in Availability Plan to prevent overbooking by setting reservation pace. The reservation software can also be used to track guest information including names, phone numbers, and email addresses, and integrates with loyalty programs to provide additional information and guest opportunities. Diners can be added to the wait list by staff, or join directly through the DineTime customer app on their smartphone. Estimated wait times, two-way text messaging, and real-time data let staff keep diners updated on their position in the wait list. Additionally, the companion app allows customers to find restaurants, make reservations, and modify their bookings.

With DineTime, users can create custom floor plans, assign servers to stations, organize shifts, and automatically or manually manage staff rotations. DineTime can be integrated with a range of kitchen automation solutions, point of sale (POS) systems, online ordering and delivery services, and more through the restaurant reservation API. Users can view and analyze real-time and historical data to assess their restaurant’s performance, view daily operational summaries, and run reports on sales, reservations, quote accuracy, and more.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

DineTime Host Reviews

Overall rating
4/5
100% positive reviews
6
Excellent
5
Very good
0
Average
0
Poor
0
Terrible
David W.

DineTime

Used Daily for 2+ years
Reviewed on 2018/10/10
Review Source: Capterra

DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution.

Pros

The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management.

Cons

product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Joyce R.

Absolutely Amazing for our operation!

Used Daily for 1+ year
Reviewed on 2017/07/13
Review Source: Capterra

Guest Data, 2 way SMS, server rotations and more

Pros

The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App!

Cons

We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jon G.

DineTime has been an asset to our operations

Used Weekly for 2+ years
Reviewed on 2017/07/13
Review Source: Capterra

Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.

Pros

We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations.

Cons

We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Spencer S.

Typically very good. Back end could be more streamlined to find information.

Used Daily for 1+ year
Reviewed on 2017/07/13
Review Source: Capterra

Pros

Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors.

Cons

Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Andrew B.

We love how easy it is for someone to book online and if we have any questions the reps are quick!

Used Daily for 6-12 months
Reviewed on 2017/07/13
Review Source: Capterra

More overall business and convenient online reservations.

Pros

It has grown our food & beverage business simply because of how convenient it is to book. The quick response from our customer service reps is most appreciated.

Cons

Nothing in particular. In the begging we had a few bugs to work out because we had never used a service like this before. Our reps helped us set the settings for our business and we almost never have to call them!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
5/10
Based on 11 reviews
Compare user recommendation rating with alternatives

DineTime Host Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Free
Subscription

Free and paid subscription plans are available. Contact QSR Automations for full pricing information.

Value for Money
0/5
Based on 11 reviews
Compare value for money rating with alternatives

DineTime Host Features

  • API
  • Customer Database
  • Customer History
  • Employee Management
  • Loyalty Program
  • Real Time Data

  • Activity Dashboard
  • Automatic Notifications
  • Barcode Scanning
  • Credit Card Processing
  • Discount Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Multi-Location
  • Order Management
  • POS
  • Reminders
  • Reporting & Statistics
  • Sales Reporting
Features
3/5
Based on 11 reviews
Compare features rating with alternatives

Additional information for DineTime Host

Key features of DineTime Host

  • 2-way text messaging
  • Automatic & manual service staff rotation
  • Availability plan
  • Custom floor plans
  • Customer app
  • Customer information capture & tracking
  • Electronic reservation book (ERB)
  • Guest list management
  • Guest management
  • Historical data tracking
  • Loyalty program integration
  • Online reservations
  • Real-time data
  • Restaurant analytics
  • Restaurant reservation API
  • Rotation management
  • Server assignment
  • Shift scheduling
  • Table management
  • Wait time calculation
  • Waitlist management
  • Waitstaff management

Benefits

  • The electronic reservation book (ERB) software can be used to manage all desktop, mobile, and call-in reservations in a single place, with the Availability Plan feature preventing overbooking by setting reservation pace.

  • Guests can be added to waitlists, and users can supply wait times, communicate with guests through two-way text messaging, and provide information on when diners’ food will arrive.

  • Users can create custom floor plans, organize shifts, assign servers to stations, automatically or manually manage server rotations, and more.

  • Mobile apps for Android and iOS enable customers to locate restaurants, book tables, view wait lists and times, and update their reservations from wherever they are.

  • Users can view and analyze historical and real-time data on reservations, table turns, wait list, and seating statistics, and daily operational statistics summaries and snapshots are generated.

  • DineTime Host FAQs

    Below are some frequently asked questions for DineTime Host.

    Q. What type of pricing plans does DineTime Host offer?

    DineTime Host offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free and paid subscription plans are available. Contact QSR Automations for full pricing information.

    Q. What are the main features of DineTime Host?

    DineTime Host offers the following features:

    • 2-way text messaging
    • Automatic & manual service staff rotation
    • Availability plan
    • Custom floor plans
    • Customer app
    • Customer information capture & tracking
    • Electronic reservation book (ERB)
    • Guest list management
    • Guest management
    • Historical data tracking
    • Loyalty program integration
    • Online reservations
    • Real-time data
    • Restaurant analytics
    • Restaurant reservation API
    • Rotation management
    • Server assignment
    • Shift scheduling
    • Table management
    • Wait time calculation
    • Waitlist management
    • Waitstaff management

    Q. Who are the typical users of DineTime Host?

    DineTime Host has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does DineTime Host support?

    DineTime Host supports the following languages:

    English

    Q. What type of pricing plans does DineTime Host offer?

    DineTime Host has the following pricing plans:

    Free, Subscription

    Q. Does DineTime Host support mobile devices?

    We do not have any information about what devices DineTime Host supports

    Q. What other apps does DineTime Host integrate with?

    We do not have any information about what integrations DineTime Host has

    Q. What level of support does DineTime Host offer?

    DineTime Host offers the following support options:

    FAQs, Online Support, Phone Support