ShopController

Automotive repair & fleet management software

4,6 /5 (17 reviews) Write a Review!

ShopController Overview

What is ShopController?

ShopController is an automotive repair and fleet management software which provides auto-repair shops with online tools to manage all of their business processes. With scheduling, estimating and technician tracking tools, plus workflow, equipment and fleet management capabilities, ShopController aims to deliver a comprehensive auto-repair solution capable of supporting multi-location businesses and franchise operations.

ShopContoller’s CARFAX plate and VIN (vehicle identification number) decoder enables users to input vehicles, then check their service history. QuickBooks integration serves to help users manage their accounting information, allowing users to export accounting data and send invoices, bills, and inventory directly to their QuickBooks account. Users can gain valuable insight into business performance with ShopController’s standard and custom reports.

ShopController facilitates inventory control, automatically updating inventory as parts are ordered or sold. Users can set minimum quantity alerts to inform them when parts need to be reordered. Custom inventory reports allow users to analyze inventory usage and levels. Users can manage appointments as well as technician and equipment schedules with ShopController’s scheduling tools.

ShopController supports fleet management with online ordering, tire wear tracking, and fleet maintenance reports. ShopController also offers specific tools designed to help users manage heavy duty vehicles and mobility vehicles.

ShopController Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Contact ShopController directly for detailed pricing information.


ShopController Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Utilize prebuilt standard reports or create custom reports
ShopController screenshot: Utilize prebuilt standard reports or create custom reports

ShopController Reviews

ShopController Reviews

Overall rating
4,6
/
5
Excellent
13

Very good
2

Average
2

Poor
0

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,4
Customer Support
4,7
88% recommended this app
Rodney B.

A Really Good Program - Everything Flows!

I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program, but they assigned me a trainer who made it easy and worked with my schedule. ShopController support customized my screens so everything is laid out perfectly for the way I like to work. When I have a question, I know whoever picks up the phone will always be friendly and professional.

Overall
A really good program that will grow with my business.

Pros
No contract
Great support
Flexible - set it up to work your way
Access it from anywhere

Cons
None that I can think of.


Don R.

I have the 8.3 version and I like it, I had tried out the 10.0, but it wasn't user friendly

it was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etc


Brian B.

We have mixed feelings with this software. You have to remember we are not computer...

It allows me to run my business


Steven Y.

Extremely satisfied customer since the start of our business in 2014


Jennifer K.

Love the program.

Easy to use. Keeps vehicle history information, customer information


Rodney B.
Industry: Automotive
Company size: 2-10 Employees

A Really Good Program - Everything Flows!

Used Daily for 2+ years
Reviewed on 2017/04/26
Review Source: Capterra

I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program, but they assigned me a trainer who made it easy and worked with my schedule. ShopController support customized my screens so everything is laid out perfectly for the way I like to work. When I have a question, I know whoever picks up the phone will always be friendly and professional.

Overall
A really good program that will grow with my business.

Pros
No contract
Great support
Flexible - set it up to work your way
Access it from anywhere

Cons
None that I can think of.

Pros

No contract
Great support
Flexible - set it up to work your way
Access it from anywhere

Cons

None that I can think of

Response from ShopController

Thank you Rodney, we enjoy having you as one of our most valued customers. .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Don R.
Industry: Automotive
Company size: 2-10 Employees

I have the 8.3 version and I like it, I had tried out the 10.0, but it wasn't user friendly

Used Daily for 2+ years
Reviewed on 2017/08/08
Review Source: Capterra

it was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etc

Pros

the 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,

Cons

it doesn't update part costs while in the process of an invoice , we have to go back into inventory to correct and update values each time (if you change the price on an invoice, and close the invoice it defaults to the original price, for the next job)

Response from ShopController

Don,
Thank you for taking the time to post a review on Shop Controller. We understand that you feel more comfortable with the previous version of our software. In the updated version, we have recently added integration with Worldpac Speed dial, Epicor, as well as Nexpart to assist in parts ordering. When you use the new software you will have the ability to have the parts imported from the parts catalogs right into the work orders. With the price matrix, increasing your margin has never been easier, as the markup is done automatically. We are glad to hear that our Carfax integration has assisted you in preventing data entry issues. We also agree that Carfax is a great way to save time in the data entry process when entering vehicle information. Finally, we value your business and look forward assisting you in the future.
Respectfully,
Shop Controller

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Brian B.
Industry: Automotive
Company size: 2-10 Employees

We have mixed feelings with this software. You have to remember we are not computer technicians

Used Daily for 2+ years
Reviewed on 2017/08/23
Review Source: Capterra

It allows me to run my business

Pros

The program is fairly easy to learn and use for basic stuff. It is easy to create Work orders and build new customer files. The search program works really well when looking up old work orders. Shop Controller was very good to work with to customize our profile

Cons

There are several glitches that still plague us after several years. The constant Save and Close procedure is a pain and when you are busy and miss a step it creates a back log. Once you learn the work arounds it is OK. The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis. Means a reboot of your computer to get back on line. Maybe our internet server but it is a major issue when the customer is standing in front of you ready to pay his bill. The transfer of our data from the old Shop controller program we were using was not perfect. Meaning we have to keep the old program going in the back ground to look things up. This is less of an issue as time goes on and as we build a new data base.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Steven Y.

Extremely satisfied customer since the start of our business in 2014

Used Daily for 2+ years
Reviewed on 2017/05/01
Review Source: Capterra

Pros

This software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.

Cons

I don't see a tutorial we can print so that we can utilize the program to the fullest. There are some modules that we could use to help us analyze our business, but we are not familiar with how to go about doing so.

Response from ShopController

Thank you for the kind review. We appreciate your patronage, and we are glad that you find ShopController easy to use and customizable to your needs.

We are currently adding our Tutorial and User Guide as a link within ShopController, so it is easier to find and more readily accessible.

We are also adding Feature pages to our website, and we will be sending updates to our clients describing available features as well.

All of us here at ShopController are excited to assist you with all of your Shop Management needs and will schedule any additional training required.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jennifer K.
Industry: Automotive
Company size: 2-10 Employees

Love the program.

Used Daily for 2+ years
Reviewed on 2017/08/18
Review Source: Capterra

Easy to use. Keeps vehicle history information, customer information

Pros

User friendly. Customer support representative
has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.

Cons

The newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.

Response from ShopController

Jennifer,
Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software.
We look forward to many more years of assisting you with your software needs.
Respectfully,
ShopController

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 17 user ratings
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ShopController Pricing

ShopController Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

Contact ShopController directly for detailed pricing information.

Contact ShopController directly for detailed pricing information.

Value for Money
4,5/5
Based on 17 user ratings
Compare value for money rating with alternatives
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ShopController Features

ShopController Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 17 user ratings
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Categories

Additional information for ShopController

Additional information for ShopController

Key features of ShopController

  • Appointment management
  • Asset tracking
  • Automated scheduling
  • Automatic notifications
  • Automatic real-time backup
  • CARFAX tools
  • Client interface
  • Client management
  • Custom inventory reports
  • Custom invoices
  • Custom reports
  • Daily incremental backups for 30 days
  • Data export
  • Email job status updates
  • Estimates
  • Fleet maintenance reports
  • Fleet management
  • Franchise management
  • Labor rates
  • Labor times
  • Maintenance management
  • Maintenance tracking
  • Mileage tracking
  • Mobility vehicle management
  • Multi-location
  • Online ordering
  • OpenEdge merchant card services
  • Parts management
  • Parts pricing
  • Planning calendar
  • Planning tools
  • Pre-built standard reports
  • Preventive maintenance
  • QuickBooks integration
  • Real-time data
  • Remote access availability
  • Service history tracking
  • Service module
  • Technician management
  • Time clock
  • Tire management
  • VIN decoder
  • Vehicle information
  • Vehicle tracking
  • Web conferencing integration
  • Web search integration
  • Workflow management

Benefits

  • Manage accounting activity with QuickBooks integration and send invoices, bills, and inventory data directly to any QuickBooks account.

  • ShopController’s CARFAX plate and VIN decoder allows users to check vehicle service histories.

  • With pre-built standard reports and custom reporting capabilities, ShopController enables users to gain actionable insight into business and fleet performance.

  • Inventory management functionality serves to automate processes by automatically updating inventory when parts are ordered or sold and notifying users when parts need to be reordered.

  • Scheduling tools allow users to manage appointments and multiple schedules for technicians, bays, and specialty equipment.

  • ShopController FAQs

    ShopController FAQs

    Below are some frequently asked questions for ShopController.

    Q. What type of pricing plans does ShopController offer?

    ShopController offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Available

    Contact ShopController directly for detailed pricing information.

    Q. What are the main features of ShopController?

    ShopController offers the following features:

    • Appointment management
    • Asset tracking
    • Automated scheduling
    • Automatic notifications
    • Automatic real-time backup
    • CARFAX tools
    • Client interface
    • Client management
    • Custom inventory reports
    • Custom invoices
    • Custom reports
    • Daily incremental backups for 30 days
    • Data export
    • Email job status updates
    • Estimates
    • Fleet maintenance reports
    • Fleet management
    • Franchise management
    • Labor rates
    • Labor times
    • Maintenance management
    • Maintenance tracking
    • Mileage tracking
    • Mobility vehicle management
    • Multi-location
    • Online ordering
    • OpenEdge merchant card services
    • Parts management
    • Parts pricing
    • Planning calendar
    • Planning tools
    • Pre-built standard reports
    • Preventive maintenance
    • QuickBooks integration
    • Real-time data
    • Remote access availability
    • Service history tracking
    • Service module
    • Technician management
    • Time clock
    • Tire management
    • VIN decoder
    • Vehicle information
    • Vehicle tracking
    • Web conferencing integration
    • Web search integration
    • Workflow management

    Q. Who are the typical users of ShopController?

    ShopController has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ShopController support?

    ShopController supports the following languages:

    English

    Q. What type of pricing plans does ShopController offer?

    ShopController has the following pricing plans:

    Subscription

    Q. Does ShopController support mobile devices?

    We do not have any information about what devices ShopController supports

    Q. What other apps does ShopController integrate with?

    ShopController integrates with the following applications:

    Flow, QuickBooks Online Advanced

    Q. What level of support does ShopController offer?

    ShopController offers the following support options:

    Phone Support, Online Support