Muni-Link is a cloud-based utility billing solution designed for municipalities, cities, townships, private utility companies, and authorities who bill customers for utilities. The software includes electronic billing, online payment processing, built-in CASS certification, a customer portal, and more.
Muni-Link’s customer portal allows customers to receive bills electronically, make payments, and view their usage, amounts due, and payment histories online. Billing runs and batches can be processed by users from any web browser, and users can also manage interest, penalties, payments, notices, liens, and more. Customers can sign up for e-billing to only receive electronic statements, and for paper billing Muni-Link’s built-in CASS certification can help organizations to qualify for USPS automation prices.
Muni-Link provides users with access to full account information on a single page with Account Central, removing the need to drill-down through multiple pages to access and manage addresses, utilities, and more. Integrations with multiple metering and accounting systems are supported, and all data is backed up automatically.
I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.
I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.
Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.
Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.
We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.
I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.
The reports module and the delinquent letter batches.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.
The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.
Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.
We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.
Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.
Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.
Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.
our billing went from 5 days (yes days!) to 2 hours. it otherwise saves us so much time over our previous billing system. it is the best move we could ever have made. absolutely love it.
it does everything i need it to and other things, too. it is so easy to use and doesn't take long to master. customer service is top notch. the company will add features that you need, then they will be available to all of their customers. many reports can be downloaded as a .pdf or spreadsheet for further manipulation. i can get the entire monthly billing done in about 2 hours, and that includes verifying all the 3rd party information is correct for each customer and printing. you can post transactions for a past or future date if you need to, unlike our old billing software. you can change the due dates depending on what day of the week it falls on. so much customization.
the reports are sometimes difficult to figure out, but you can subtitle them so you don't forget what each one does. have had issues with adjustments hitting revenue when it's not supposed to. finally figured out where it's happening.
Patty, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.
Muni-Link is the best out there! I looked at different options and nothing compared to the ease of use to the customer support provided. I have recommended Muni-Link to many municipalities and will do so in the future :)
Anyone can use it, when you look for information it is where it should be. I like that we can customize the data and customer support is easy to reach and willing to help. You can access it from anywhere you have internet access. Usually, when I am looking for something Muni-Link doesn't offer I contact support and they already thought of it and have it or they request their programmers to design it for me. They are progressive with the ever changing electronic world and they don't wait for challenges to arise before addressing them, they have a solution before a problem. Seriously, the best choice I have made!
I certify tax liens each year and it's a 3 step process with about 370 accounts, which is very time consuming. Muni-Link has offered to help data entry but I would like an easier option than manually entering 370 accounts 3 times.
Haley, thanks for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.
Pricing information is available on request.
Below are some frequently asked questions for Muni-Link.
Muni-Link offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Pricing information is available on request.
Muni-Link offers the following features:
Muni-Link has the following typical customers:
Large Enterprises, Mid Size Business
Muni-Link supports the following languages:
Muni-Link has the following pricing plans:
We do not have any information about what devices Muni-Link supports
We do not have any information about what integrations Muni-Link has
Muni-Link offers the following support options:
Online Support, Phone Support