Branch Messenger

Branch Messenger

Employee self-service platform for hourly workers

4.6/5 (629 reviews)

Branch Messenger Overview

Branch Messenger is a self-service workforce management solution for hourly employees in retail, restaurant, hospitality, fitness, banking, transportation and call center workforces. The native mobile apps for iOS and Android allow employees to manage their schedules, time off, and track their earnings, and enables communication between managers and teams.

With Branch Messenger, employees can take photos of their paper schedules to automatically add shifts to their calendar. Shift cover can be arranged between employees, with administrators able to decide whether manager approval is required. Coworkers are automatically notified of upcoming shifts, shift coverage approvals and rejections, and new messages. In-app chat allows users to send messages to one another without needing to exchange phone numbers or email addresses. Text, images, gifs, videos, and files can also be posted to the activity feed.

Artificial intelligence (AI) chatbots within Branch Messenger can be used for employee onboarding, training, and engagement, and continuously learn from employee conversations. Administrators can control access to the app, with on-the-clock restrictions and geofencing for specific application features. Custom regional workplace groups can be created to link teams across store locations, and users can be removed or blocked from joining locations if necessary. Managers can also view store-level reporting and employee activity through the Branch Messenger web dashboard.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Italian, Portuguese, Spanish

Branch Messenger Reviews

Overall rating
4.6/5
95% positive reviews
409
Excellent
190
Very good
28
Average
2
Poor
0
Terrible
Chad K.

Great way to connect with employees Ina way that is inclusive and easily accessible.

Used Daily for 6-12 months
Reviewed on 2017/10/06
Review Source: Capterra

Just the ease of accessibility in which I have to communicate with all employees at one time.

Pros

Everything! I like that everyone on the app can access and share the same information with ease. I love how not only does it enable you to post and share work schedules, but the app also breaks down the schedule to an easily viewed breakdown per fa of each week. It shows you who is coming in and when on which day so that there is never any confusion as to who is working. I also love how it will alert you two hours before you have your next shift starting, just in case you forget or just didn't see the schedule posted at work. I also love how there is an individual chat option so you can have private conversations with your coworkers about work related issues that not everyone needs to see. Lastly, I love how the app enables a form of communication that doesn't require the use of people's data, minutes, or texts, as many people don't always have unlimited access to these.

Cons

There really isn't anything negative I can think of with the app, other than sometimes it will get the wrong times for upcoming shifts on the daily break downs of the schedule. However, you can just as easily double check the schedule posted in the app in case you feel there might be an error.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James T.

Fun program good platform

Used Daily for 1+ year
Reviewed on 2018/02/15
Review Source: Capterra

The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

Pros

The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Cons

The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

Rating breakdown

Value for Money
Ease of Use
Customer Support

I found Branch to be easy to network with all employees

Used Daily for 1+ year
Reviewed on 2017/11/02
Review Source: Capterra

Having problems editing and changing position and business.

Pros

Being able to post the weekly schedule and shift reminders. I like to use it to add training tips so all the crew can see it. I also use it to praise and recognize individual crew members and the team as a whole.

Cons

I would like More GIFS related to Arby's and the food industry. Sometimes I get notifications about conversations but when I go into the App I can't find the whole conversation that I was notified about, so it's like coming into the middle of something that you aren't quite sure what the original question is about.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Grayson B.

Perfect for Connecting With Work!

Used Daily for 1-5 months
Reviewed on 2018/06/15
Review Source: Capterra

Reminders about shifts, new information from store supervisor, other things important to my job.

Pros

What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Cons

There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bailey C.

I used Branch Messenger to receive updates from work, and stay updated by my managers

Used Daily for 1+ year
Reviewed on 2018/01/18
Review Source: Capterra

Pros

What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Cons

What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Branch Messenger Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

Branch Messenger Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Reporting & Statistics
  • Third Party Integration
  • Time & Attendance Tracking

  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Onboarding
  • Real Time Reporting
  • Recruiting Management
  • Self Service Portal

Additional information for Branch Messenger

Key features of Branch Messenger

  • AI chatbots
  • Access controls
  • Activity feed
  • Attendance tracking
  • Custom workplace groups
  • Earnings tracking
  • Employee activity reporting
  • Employee scheduling
  • Employee self-service
  • File sharing
  • Geofencing
  • In-app messaging
  • Manager approvals
  • On-demand shift coverage
  • Overtime tracking
  • Read receipts
  • Resource scheduling
  • Shift scheduling
  • Shift swap notifications
  • Shift worker performance tracking
  • Store-level reporting
  • Third party integrations
  • Time tracking
  • Video & image posting
  • Web dashboard

Benefits

  • Employees can take a photo of their paper schedule to automatically add shifts to their calendar.

  • Users can choose whether manager approval is required for shift coverage or time off requests made by employees.

  • The mobile app allows employees to view and manage their shift coverage, overtime, attendance, and earnings.

  • In-app messaging enables communication between managers and frontline employees including text, files, and videos.

  • Artificial intelligence (AI) chatbots can be used for onboarding, training, employee engagement, and to manage employee questions.

  • Branch Messenger FAQs

    Below are some frequently asked questions for Branch Messenger.

    Q. What type of pricing plans does Branch Messenger offer?

    Branch Messenger offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Not Available

    A free plan is available, for an unlimited number of employees & managers.
    Quotes for Enterprise plans, which offer additional features, are available on request.

    Q. What are the main features of Branch Messenger?

    Branch Messenger offers the following features:

    • AI chatbots
    • Access controls
    • Activity feed
    • Attendance tracking
    • Custom workplace groups
    • Earnings tracking
    • Employee activity reporting
    • Employee scheduling
    • Employee self-service
    • File sharing
    • Geofencing
    • In-app messaging
    • Manager approvals
    • On-demand shift coverage
    • Overtime tracking
    • Read receipts
    • Resource scheduling
    • Shift scheduling
    • Shift swap notifications
    • Shift worker performance tracking
    • Store-level reporting
    • Third party integrations
    • Time tracking
    • Video & image posting
    • Web dashboard

    Q. Who are the typical users of Branch Messenger?

    Branch Messenger has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Branch Messenger support?

    Branch Messenger supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does Branch Messenger offer?

    Branch Messenger has the following pricing plans:

    Free, Subscription

    Q. Does Branch Messenger support mobile devices?

    Branch Messenger supports the following devices:

    Android, iPhone

    Q. What other apps does Branch Messenger integrate with?

    Branch Messenger integrates with the following applications:

    BambooHR, Google Authentication Appliance, Gusto, Microsoft Azure, NICE inContact, Okta, OneLogin, Square Point of Sale, Workday Human Capital, Xero

    Q. What level of support does Branch Messenger offer?

    Branch Messenger offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials