Inspire Planner

I like the detail of each event and how things are dependent on one another.

This is not customer facing, i'm not able to share with my clients the phases of their project or where they are with overall completion.

I can certainly add them as a collaborator but in the overall grand scheme of things this doesn't show the customer what they have completed or the % of completion.

Overall, it's not client facing to my customers.

I like the fact that this tool integrates with Salesforce tasks as a native application. Often apps come with their own sets of objects and this makes adoption more difficult, but project managers are able to assign tasks and subordinates see those show up just like any other Salesforce task. The portfolio view is also quite effective for project managers at gaining a great perspective of project progress, delays, and resource allocation. Finally, the ability to assign project tasks to users who do not have a license is a great feature that allows us to work with partners rather than be limited to our internal users.

It is a challenge to structure operational tasks, as opposed to project tasks, since these also use resources but are not specific to any particular project. You are able to create a generic project to put these in, but this is not always a perfect solution.