TextMagic

Bulk text-messaging service for businesses

4,7 /5 (160 reviews) Write a Review!

TextMagic Overview

What is TextMagic?

TextMagic is an all-in-one text messaging service for business to bulk send notifications, alerts, reminders, confirmations, and SMS marketing campaigns. The service enables companies to schedule SMS messages and send them in bulk when needed. Contacts can be sorted into categories and lists, for convenient customer segmentation. Furthermore, to help grow contact lists, TextMagic provides subscribe forms that help capture website visitor information.

The platform allows for messages of up to 918 characters to be sent, when 160 is not enough, and there is an option of attaching Word or PDF files, and images. To automate the processing of incoming SMS messages, businesses can create rules, auto-replies can be sent, and new subscribers can be added to the list automatically.

TextMagic allows the estimating of performance, and users can see metrics like open and delivery rates, as well as costs, through the admin panel. All contact lists, information, and messages are constantly being backed up, so that businesses can restore all their valuable information at any time.

TextMagic Overview

Pricing

Starting from
US$10,00

Pricing options

Free Trial
Subscription
Value for money

Simple SMS Pricing for Business.
Price per text varies depending on destination country.
No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE.


TextMagic Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan, Germany
Supported Languages
English

Media

Send SMS
Email to SMS
Sender settings
SMS chat
Distribution lists
Software for PC & Mac
App for iOS & Android
TextMagic video TextMagic video TextMagic screenshot: Send SMS TextMagic screenshot: Email to SMS TextMagic screenshot: Sender settings TextMagic screenshot: SMS chat TextMagic screenshot: Distribution lists TextMagic screenshot: Software for PC & Mac TextMagic screenshot: App for iOS & Android

TextMagic Reviews

TextMagic Reviews

Overall rating
4,7
/
5
Excellent
129

Very good
23

Average
3

Poor
2

Terrible
3

Value for Money
4,6
Features
4,5
Ease of Use
4,7
Customer Support
4,6
95% recommended this app
Nate L.

TextMagic is there when others aren't

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue.

The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters.

We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier.

We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning.

I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.


Judi S.

Necessary & Unnecessary features

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.


Kelly K.

Help for contacting Employee's

Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.


Nicolas frichot P.

TextMagic: Communicate Directly With Your Audience

I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.


Ger K.

Very relyable software for sending SMS through e-mail, we endorse it to all our customers.

happy customers


Nate L.
Industry: Computer Software
Company size: 2-10 Employees

TextMagic is there when others aren't

Used Other for 6-12 months
Reviewed on 2018/08/30
Review Source: Capterra

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue.

The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters.

We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier.

We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning.

I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Judi S.
Industry: Transportation/Trucking/Railroad
Company size: 5 001-10 000 Employees

Necessary & Unnecessary features

Used Daily for 6-12 months
Reviewed on 2018/10/10
Review Source: Capterra

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros

Ease of setting up and using templates!!

Cons

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Response from TextMagic

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: [email protected]

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Kelly K.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

Help for contacting Employee's

Used Monthly for 1-5 months
Reviewed on 2019/12/09
Review Source: Capterra

Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Pros

We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Cons

As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Nicolas frichot P.
Industry: Computer Software
Company size: 11-50 Employees

TextMagic: Communicate Directly With Your Audience

Used Daily for 2+ years
Reviewed on 2019/02/02
Review Source: Capterra

I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

Pros

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

Cons

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ger K.
Industry: Computer Software

Very relyable software for sending SMS through e-mail, we endorse it to all our customers.

Used Daily for 2+ years
Reviewed on 2018/07/24
Review Source: Capterra

happy customers

Pros

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

Cons

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.
For the rest not a single thing. It does what it has to do without unneccesary options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 160 user ratings
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TextMagic Pricing

TextMagic Pricing

Starting from
US$10,00
Free Trial
Subscription
Value for money

Simple SMS Pricing for Business.
Price per text varies depending on destination country.
No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE.

Simple SMS Pricing for Business.
Price per text varies depending on destination country.
No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE.

Value for Money
4,6/5
Based on 160 user ratings
Compare value for money rating with alternatives
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TextMagic Features

TextMagic Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,5/5
Based on 160 user ratings
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Categories

Additional information for TextMagic

Additional information for TextMagic

Key features of TextMagic

  • API
  • API availability
  • Application integration
  • Automated billing
  • Automated scheduling
  • Chat
  • Chat functionality
  • Contact database
  • Contact history
  • Contacts & lists
  • Conversion tracking
  • Custom fields
  • Customizable templates
  • Data import/export
  • Distribution management
  • Email integration
  • Email to SMS
  • Engagement analytics
  • Global SMS coverage
  • Incoming messages automation
  • Long text messages
  • Mass texting
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Reporting & statistics
  • SMS STOP command
  • SMS attachments
  • SMS integration
  • SMS marketing
  • SSL security
  • Subscription services
  • Text to speech
  • Two-way SMS chat
  • Virtual mobile numbers
  • Voice broadcast
  • Voice call forwarding

Benefits

Main features of TextMagic are:
- Fast and responsive Web app
- Email to SMS
- SMS Gateway API
- 2-Way SMS Chat
- SMS Software for PC and Mac
- Scheduled and Recurring messages
- Dedicated Virtual Numbers in 30+ countries
- Fast contacts import from CSV and Excel
- Mobile Apps for iOS and Android
- Detailed Reporting
- Sub-accounts for team members
- Auto-responders for incoming texts
- And many other features for businesses.

TextMagic FAQs

TextMagic FAQs

Below are some frequently asked questions for TextMagic.

Q. What type of pricing plans does TextMagic offer?

TextMagic offers the following pricing plans:

Starting from: US$10,00

Pricing model: Subscription

Free Trial: Available

Simple SMS Pricing for Business. Price per text varies depending on destination country. No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE.

Q. What are the main features of TextMagic?

TextMagic offers the following features:

  • API
  • API availability
  • Application integration
  • Automated billing
  • Automated scheduling
  • Chat
  • Chat functionality
  • Contact database
  • Contact history
  • Contacts & lists
  • Conversion tracking
  • Custom fields
  • Customizable templates
  • Data import/export
  • Distribution management
  • Email integration
  • Email to SMS
  • Engagement analytics
  • Global SMS coverage
  • Incoming messages automation
  • Long text messages
  • Mass texting
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Reporting & statistics
  • SMS STOP command
  • SMS attachments
  • SMS integration
  • SMS marketing
  • SSL security
  • Subscription services
  • Text to speech
  • Two-way SMS chat
  • Virtual mobile numbers
  • Voice broadcast
  • Voice call forwarding

Q. Who are the typical users of TextMagic?

TextMagic has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does TextMagic support?

TextMagic supports the following languages:

English

Q. What type of pricing plans does TextMagic offer?

TextMagic has the following pricing plans:

Subscription

Q. Does TextMagic support mobile devices?

TextMagic supports the following devices:

Android, iPhone

Q. What other apps does TextMagic integrate with?

TextMagic integrates with the following applications:

BoomTown, Cognito Forms, HoneyBook, Maintenance Care, Zapier

Q. What level of support does TextMagic offer?

TextMagic offers the following support options:

Phone Support, FAQs, Online Support, Video Tutorials