About TextMagic

TextMagic is an all-in-one text messaging service for business to bulk send notifications, alerts, reminders, confirmations, and SMS marketing campaigns. The service enables companies to schedule SMS messages and send them in bulk when needed. Contacts can be sorted into categories and lists, for convenient customer segmentation. Furthermore, to help grow contact lists, TextMagic provides subscribe forms that help capture website visitor information.

The platform allows for messages of up to 918 characters to be sent, when 160 is not enough, and there is an option of attaching Word or PDF files, and images. To automate the processing of incoming SMS messages, businesses can create rules, auto-replies can be sent, and new subscribers can be added to the list automatically.

TextMagic allows the estimating of performance, and users can see metrics like open and delivery rates, as well as costs, through the admin panel. All contact lists, information, and messages are constantly being backed up, so that businesses can restore all their valuable information at any time.

Pricing starting from:

US$10,00/one-time

  • Free Trial
  • One Time License
  • Free Version

Key benefits of TextMagic

Main features of TextMagic are:
- Fast and responsive Web app
- Email to SMS
- SMS Gateway API
- 2-Way SMS Chat
- SMS Software for PC and Mac
- Scheduled and Recurring messages
- Dedicated Virtual Numbers in 30+ countries
- Fast contacts import from CSV and Excel
- Mobile Apps for iOS and Android
- Detailed Reporting
- Sub-accounts for team members
- Auto-responders for incoming texts
- And many other features for businesses.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Japan, United States

Supported Languages

English

Pricing starting from:

US$10,00/one-time

  • Free Trial
  • One Time License
  • Free Version

Images

Send SMS
Email to SMS
Sender settings
SMS chat
Distribution lists
Software for PC & Mac
App for iOS & Android
View 8 more
TextMagic video
TextMagic video
TextMagic screenshot: Send SMS TextMagic screenshot: Email to SMS TextMagic screenshot: Sender settings TextMagic screenshot: SMS chat TextMagic screenshot: Distribution lists TextMagic screenshot: Software for PC & Mac TextMagic screenshot: App for iOS & Android

Features

Total features of TextMagic: 53

  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Applications Management
  • Appointment Scheduling
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Billing & Invoicing
  • Bulk Send
  • Calendar Management
  • Call Reminders
  • Chat/Messaging
  • Client Database
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Coupons
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Distribution Management
  • Email Management
  • Engagement Analytics
  • Group Scheduling
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Payment Reminders
  • Polls/Voting
  • Push Notifications
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Marketing Managment
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduled Messaging
  • Text to Speech
  • Text-to-Win

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Reviews

Overall rating

4,7 /5
(163)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,6/5

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Showing 5 reviews of 163
Nate L.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TextMagic is there when others aren't

Reviewed on 2018/08/30

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of...

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue.

The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters.

We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier.

We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning.

I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Judi S.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5 001-10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Necessary & Unnecessary features

Reviewed on 2018/10/10

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my...

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros

Ease of setting up and using templates!!

Cons

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Response from TextMagic

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: [email protected]

Sue B.
Overall rating
  • Industry: Public Relations & Communications
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Fast and Easy Way to Incorporate SMS Marketing Into Your Business

Reviewed on 2021/02/23

Overall, I think it is a great service. My experience with TextMagic was positive and I have...

Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.

Pros

I liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it.

I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.

Cons

We were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.

Kelly K.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Help for contacting Employee's

Reviewed on 2019/12/09

Communication to our employees is very important and with them not in the office, we needed a...

Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Pros

We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Cons

As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

Jim H.
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A feature rich and easy to manage SMS/MMS tool

Reviewed on 2021/01/28

Due to the system's ease of use and robust support pages, I don't believe we have had to reach out...

Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it.

Pros

After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are:

1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more.
2. Sub Account Management
3. SMS and MMS options which enable us to send graphic content for promotional purposes
4. Reporting and audit features to monitor usage and customer responses

Cons

Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time.

Showing 5 reviews of 163 Read all reviews

TextMagic FAQs

Below are some frequently asked questions for TextMagic.

TextMagic offers the following pricing plans:

  • Starting from: US$10,00/one-time
  • Pricing model: One Time License, Free
  • Free Trial: Available

Simple SMS Pricing for Business. Price per text varies depending on destination country. No hidden fees, no surprises. Pay only for outbound text messages. Inbound SMS is FREE.

We do not have any information about TextMagic features

TextMagic has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

TextMagic supports the following languages:

English

TextMagic supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TextMagic integrates with the following applications:

Zapier

TextMagic offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for TextMagic.