Cloud Contact Center

Cloud Contact Center

Omni-channel communications management and call tracking

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Cloud Contact Center Overview

Cloud Contact Centre by Masergy is an online call tracking software for omni-channel interactions with call recording, queue management, and more. With the aim of helping businesses to facilitate and monitor omni-channel communication with customers, Cloud Contact Centre routes all customer interactions to one central portal and allows users to manage routing more intelligently.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Cloud Contact Center Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Contact Masergy for pricing information.

Cloud Contact Center Features

  • Activity Dashboard
  • CRM Integration
  • Call Monitoring
  • Call Routing
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Real Time Reporting
  • SMS Integration

  • API
  • Automatic Notifications
  • Call Recording
  • Call Reporting
  • Call Transfer
  • Caller ID
  • Conferencing
  • Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

Additional information for Cloud Contact Center

Key features of Cloud Contact Center

  • Activity dashboard
  • Ad hoc reporting
  • Audit trail
  • CRM integration
  • Call center management
  • Call list management
  • Call monitoring
  • Call routing
  • Call tracking
  • Chat
  • Chat functionality
  • Customizable reporting
  • Disaster recovery
  • Escalation management
  • Instant messaging
  • Live / video conferencing
  • Multi-channel communication
  • Multi-channel management
  • PCI DSS compliance
  • Predictive analytics
  • Queue manager
  • Real time monitoring
  • Real time reporting
  • Request routing
  • SMS integration
  • Social media integration

Benefits

  • Intelligent call routing across one or more contact centers.

  • Comprehensive management dashboard showing all operations in real time.

  • Built-in disaster recovery to guard against unexpected disruptions or breakdowns.

  • Integration with other applications such as Salesforce and other CRM systems.

  • Cloud Contact Center FAQs

    Below are some frequently asked questions for Cloud Contact Center.

    Q. What type of pricing plans does Cloud Contact Center offer?

    Cloud Contact Center offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Masergy for pricing information.

    Q. What are the main features of Cloud Contact Center?

    Cloud Contact Center offers the following features:

    • Activity dashboard
    • Ad hoc reporting
    • Audit trail
    • CRM integration
    • Call center management
    • Call list management
    • Call monitoring
    • Call routing
    • Call tracking
    • Chat
    • Chat functionality
    • Customizable reporting
    • Disaster recovery
    • Escalation management
    • Instant messaging
    • Live / video conferencing
    • Multi-channel communication
    • Multi-channel management
    • PCI DSS compliance
    • Predictive analytics
    • Queue manager
    • Real time monitoring
    • Real time reporting
    • Request routing
    • SMS integration
    • Social media integration

    Q. Who are the typical users of Cloud Contact Center?

    Cloud Contact Center has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Cloud Contact Center support?

    Cloud Contact Center supports the following languages:

    English

    Q. What type of pricing plans does Cloud Contact Center offer?

    Cloud Contact Center has the following pricing plans:

    Subscription

    Q. Does Cloud Contact Center support mobile devices?

    Cloud Contact Center supports the following devices:

    Android, iPhone

    Q. What other apps does Cloud Contact Center integrate with?

    Cloud Contact Center integrates with the following applications:

    Salesforce Sales Cloud

    Q. What level of support does Cloud Contact Center offer?

    We do not have any information about what support options Cloud Contact Center has