Bookinglayer

Software suite designed for camps, retreats, and hotels.

4,7 /5 (61 reviews) Write a Review!

Bookinglayer Overview

What is Bookinglayer?

Bookinglayer is a reservation and online booking management software with tools for managing and automating workflows. The cloud-based solution allows businesses to sell online bookings, manage reservations, report accurately, organize bookings, communicate seamlessly, and make workflows simpler. Businesses can manage their listings and connect to Airbnb, Booking.com, Expedia and more channels, as well as Stripe, Paypal and many other local payment gateways.

Bookinglayer Overview

Pricing

Starting from
US$100,00/month

Pricing options

Free Trial
Subscription
Value for money

2% commission per booking with a minimum of $100/month. Tiered Pricing and Premium Support packages on request.


Bookinglayer Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, Spanish

Media

Booking Form - Accommodation selection
Booking Form - Addons
Backoffice - Dashboard
Backoffice - List of bookings
Backoffice - Calendar
Backoffice - Template Editor
Bookinglayer screenshot: Booking Form - Accommodation selection Bookinglayer screenshot: Booking Form - Addons Bookinglayer screenshot: Backoffice - Dashboard Bookinglayer screenshot: Backoffice - List of bookings Bookinglayer screenshot: Backoffice - Calendar Bookinglayer screenshot: Backoffice - Template Editor

Bookinglayer Reviews

Bookinglayer Reviews

Overall rating
4,7
/
5
Excellent
44

Very good
15

Average
2

Poor
0

Terrible
0

Value for Money
4,8
Features
4,5
Ease of Use
4,5
Customer Support
5
97% recommended this app
Andrey Y.

Power tool


Theresa P.

Game Changing

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.


Lisa H.

Great set-up, place for improvememt

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc.


Niall C.

We have had a great experience with Bookinglayer - I would highly rate the support which we...

- confidence about our booking engine
- no need to build our own
- quality suport when we needed it
- working with a company who clearly care about their product and their customers
- lots of front and back office functionality
- ability to grow into the software functionality as we scale our business


Anna B.

Bookinglayer experience since the beginning.

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it:

Some advantages are:

* Good customer management
* Good overviews with regards to the bookings
* Email templates to quickly answer your customers and save time
* Really clear booking form and procedure, changed this year to meet the newest internet hypes etc.
* Lots of options for payments and good control of payments
* Allows you lots of detailed info about how your bookings are going compared to previous seasons.
* Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made)
* The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all.

That already brings me to one of the disadvantages:

* It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it.
* For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you.

Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business.
From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.


Andrey Y.
Industry: Hospitality
Company size: 11-50 Employees

Power tool

Used Daily for 2+ years
Reviewed on 2018/11/01
Review Source: Capterra

Pros

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Cons

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Theresa P.
Industry: Hospitality
Company size: 11-50 Employees

Game Changing

Used Daily for 1-5 months
Reviewed on 2019/10/04
Review Source: Capterra

I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business.

Pros

The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly.

Cons

A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time.

Response from TimTim BV

A valid point Theresa. Bookinglayer provides a lot of functionality around booking management and scheduling and it stays a challenge for our dev team to keep things as intuitive as possible. We have planned a number of updates that will improve the overal user experience in the Backoffice and we're playing with the idea to provide more shortcuts in the Backoffice to Knowledge Base-articles.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lisa H.
Industry: Hospitality
Company size: 2-10 Employees

Great set-up, place for improvememt

Used Daily for 2+ years
Reviewed on 2019/10/07
Review Source: Capterra

Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc.

Pros

The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings.

Cons

The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future.
There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Niall C.
Industry: Hospitality
Company size: 2-10 Employees

We have had a great experience with Bookinglayer - I would highly rate the support which we received

Used Daily for 1-5 months
Reviewed on 2017/08/01
Review Source: Capterra

- confidence about our booking engine
- no need to build our own
- quality suport when we needed it
- working with a company who clearly care about their product and their customers
- lots of front and back office functionality
- ability to grow into the software functionality as we scale our business

Pros

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated.
2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business.
3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Cons

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated.
2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Anna B.

Bookinglayer experience since the beginning.

Reviewed on 2015/10/26
Review Source: Capterra

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it:

Some advantages are:

* Good customer management
* Good overviews with regards to the bookings
* Email templates to quickly answer your customers and save time
* Really clear booking form and procedure, changed this year to meet the newest internet hypes etc.
* Lots of options for payments and good control of payments
* Allows you lots of detailed info about how your bookings are going compared to previous seasons.
* Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made)
* The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all.

That already brings me to one of the disadvantages:

* It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it.
* For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you.

Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business.
From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.

Rating breakdown

Ease of Use
Customer Support

User recommendation
9,2/10
Based on 61 user ratings
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Bookinglayer Pricing

Bookinglayer Pricing

Starting from
US$100,00/month
Free Trial
Subscription
Value for money

2% commission per booking with a minimum of $100/month. Tiered Pricing and Premium Support packages on request.

2% commission per booking with a minimum of $100/month. Tiered Pricing and Premium Support packages on request.

Value for Money
4,8/5
Based on 61 user ratings
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Bookinglayer Features

Bookinglayer Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 61 user ratings
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Categories

Additional information for Bookinglayer

Additional information for Bookinglayer

Key features of Bookinglayer

  • Accommodation booking
  • Activities booking
  • Activity dashboard
  • Booking management
  • Booking notes
  • CRM
  • Central reservation system
  • Custom fields
  • Custom packages
  • Customer history
  • Customer management
  • Customizable branding
  • Customizable templates
  • Discount management
  • Electronic payments
  • Email templates
  • Event triggered email
  • Facility management
  • Financial analysis
  • Financial management
  • Front office management
  • GDS / OTA integration
  • Guest management
  • Housekeeping management
  • Invoice management
  • Itinerary creation
  • Multi-currency
  • Multiple rate plans
  • Newsletter management
  • Online booking
  • Online booking integration
  • Online registration
  • Price management
  • Program management
  • Rate management
  • Real time updates
  • Reminders
  • SMS integration
  • SSL security
  • Search functionality
  • Single / group reservations
  • Staff management
  • Third party booking
  • Third party integration
  • Workflow management

Benefits

  • Your website visitors can book your holiday packages by themselves.

  • Payments are collected for you.

  • Your staff can do the job.

  • You make better decisions.

  • You have time for the things you love doing.

  • Bookinglayer FAQs

    Bookinglayer FAQs

    Below are some frequently asked questions for Bookinglayer.

    Q. What type of pricing plans does Bookinglayer offer?

    Bookinglayer offers the following pricing plans:

    Starting from: US$100,00/month

    Pricing model: Subscription

    Free Trial: Available

    2% commission per booking with a minimum of $100/month. Tiered Pricing and Premium Support packages on request.

    Q. What are the main features of Bookinglayer?

    Bookinglayer offers the following features:

    • Accommodation booking
    • Activities booking
    • Activity dashboard
    • Booking management
    • Booking notes
    • CRM
    • Central reservation system
    • Custom fields
    • Custom packages
    • Customer history
    • Customer management
    • Customizable branding
    • Customizable templates
    • Discount management
    • Electronic payments
    • Email templates
    • Event triggered email
    • Facility management
    • Financial analysis
    • Financial management
    • Front office management
    • GDS / OTA integration
    • Guest management
    • Housekeeping management
    • Invoice management
    • Itinerary creation
    • Multi-currency
    • Multiple rate plans
    • Newsletter management
    • Online booking
    • Online booking integration
    • Online registration
    • Price management
    • Program management
    • Rate management
    • Real time updates
    • Reminders
    • SMS integration
    • SSL security
    • Search functionality
    • Single / group reservations
    • Staff management
    • Third party booking
    • Third party integration
    • Workflow management

    Q. Who are the typical users of Bookinglayer?

    Bookinglayer has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Bookinglayer support?

    Bookinglayer supports the following languages:

    English, Spanish

    Q. What type of pricing plans does Bookinglayer offer?

    Bookinglayer has the following pricing plans:

    Subscription

    Q. Does Bookinglayer support mobile devices?

    We do not have any information about what devices Bookinglayer supports

    Q. What other apps does Bookinglayer integrate with?

    Bookinglayer integrates with the following applications:

    Google Analytics, Joomla, Mailchimp, Salesforce Sales Cloud, Stripe, Twilio, Wix, Wordpress, Xero, Zendesk

    Q. What level of support does Bookinglayer offer?

    Bookinglayer offers the following support options:

    Phone Support, Online Support, Knowledge Base