About MessageBird

MessageBird connects companies of all sizes to their users around the world, making business-to-customer communications feel as natural as communicating with a friend.

We’re on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

Over 15,000 global customers rely on us to solve their communication challenges. We offer the world’s fastest, most reliable global communication, making contact easier, more efficient and accessible than ever before.


Key benefits of MessageBird

  • Deliver SMS messages to every country in the world.

  • Send and receive rich media (including images, video, audio and locations) to and from customers' mobile phones with MMS, RCS and chat messages.

  • Anonymize calls between employees and customers to maintain their privacy and avoid the need to share contact details or identities.

  • Calls can be recorded, with calls recordings automatically converted into text transcripts. Callers can also leave voice messages.

  • Use RCS to enable suggested actions, which allow customers to perform a range of actions from within conversation threads, such as adding events to their calendar and saving tickets in their wallet app.

  • The MessageBird API can be integrated within any website, app, or software.

  • Images

    MessageBird Software - MessageBird SMS Messaging API
    MessageBird Software - MessageBird Voice API
    MessageBird Software - MessageBird Programmable Conversations API.
    MessageBird Software - MessageBird Verify API
    MessageBird Software - WhatsApp Business Solution with MessageBird
    MessageBird Software - MessageBird Flow Builder
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    MessageBird Software - MessageBird SMS Messaging API
    MessageBird Software - MessageBird Voice API
    MessageBird Software - MessageBird Programmable Conversations API.
    MessageBird Software - MessageBird Verify API
    MessageBird Software - WhatsApp Business Solution with MessageBird
    MessageBird Software - MessageBird Flow Builder

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    Ease of Use

    4,5 (151)
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    Reviews

    Overall rating

    4,5 /5
    (151)
    Value for Money
    4,3/5
    Features
    4,3/5
    Ease of Use
    4,5/5
    Customer Support
    4,3/5

    Already have MessageBird?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 151
    Ali
    Ali
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Bulk SMS service

    Reviewed on 2018/11/15

    Providing bulk sms service in our country

    Providing bulk sms service in our country

    Pros

    - Well built api
    - Cheap rates globally
    - Great customer service
    - Well documented help / tutorials
    - analysis / statistics available

    Cons

    There isn't anything I don't like so far.

    Sheena
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Feedback from TPS Ltd

    Reviewed on 2018/11/16

    Overall great experience. Will continue to use it for many years to come. Easy to train my staff on...

    Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

    Pros

    Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
    Good visual on the incoming replies and visibility of the conversation thread of each message.
    Easy to add the number as a contact to the database.
    Easy to export the data onto excel.

    Cons

    Need to have the ability to export onto excel the entire conversational thread per message/contact.
    The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

    Dr. Pamela
    Dr. Pamela
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2–10 Employees
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Do not use this company

    Reviewed on 2021/05/26

    I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4,...

    I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.

    Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.

    From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.

    Pros

    I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

    Cons

    I never got to use it. However, they have horrible customer service and a difficult process.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Perfect solution

    Reviewed on 2018/12/05

    Perfect solution

    Perfect solution

    Pros

    Easy to use and a perfect solution for Text communication.

    Cons

    I have nothing to mention.

    Shen
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Messagebird moderate user

    Reviewed on 2018/12/15

    It does what it advertises. I only use it to send out notifications that does not require user...

    It does what it advertises. I only use it to send out notifications that does not require user reply but apparently it is able to be done should I need it.

    Pros

    Customer service response is quick (in working hours).
    Message sending is quick and reliable.
    The web pages responds quickly and balance display is real-time.
    Supports Chinese characters and supposedly other languages encoded in UTF-8.
    Competitive price in the Australia market.

    Cons

    Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR.
    Not too many user permission control (all users are administrators)
    First-time recharge takes a day.
    Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

    Showing 5 reviews of 151 Read all reviews

    MessageBird FAQs

    Below are some frequently asked questions for MessageBird.

    MessageBird offers the following pricing plans:

    • Starting from: US$50,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    Pay-as-you-go. Subscriptions (coming soon)

    MessageBird has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    MessageBird supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    MessageBird supports the following devices:

    MessageBird integrates with the following applications:

    Adobe Commerce, IFTTT, Smooch, Tray.io, Zapier, Zendesk Suite

    MessageBird offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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