About MessageBird

MessageBird connects companies of all sizes to their users around the world, making business-to-customer communications feel as natural as communicating with a friend.

We’re on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

Over 15,000 global customers rely on us to solve their communication challenges. We offer the world’s fastest, most reliable global communication, making contact easier, more efficient and accessible than ever before.

Key benefits of MessageBird

  • Deliver SMS messages to every country in the world.

  • Send and receive rich media (including images, video, audio and locations) to and from customers' mobile phones with MMS, RCS and chat messages.

  • Anonymize calls between employees and customers to maintain their privacy and avoid the need to share contact details or identities.

  • Calls can be recorded, with calls recordings automatically converted into text transcripts. Callers can also leave voice messages.

  • Use RCS to enable suggested actions, which allow customers to perform a range of actions from within conversation threads, such as adding events to their calendar and saving tickets in their wallet app.

  • The MessageBird API can be integrated within any website, app, or software.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Images

    MessageBird SMS Messaging API
    MessageBird Voice API
    MessageBird Programmable Conversations API.
    MessageBird Verify API
    WhatsApp Business Solution with MessageBird
    MessageBird Flow Builder
    View 7 more
    MessageBird video
    MessageBird video
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    MessageBird video
    MessageBird screenshot: MessageBird SMS Messaging API MessageBird screenshot: MessageBird Voice API MessageBird screenshot: MessageBird Programmable Conversations API. MessageBird screenshot: MessageBird Verify API MessageBird screenshot: WhatsApp Business Solution with MessageBird MessageBird screenshot: MessageBird Flow Builder

    Features

    Total features of MessageBird: 39

    • API
    • Activity Tracking
    • Answering Machine Detection
    • Anti Spam
    • Automatic Notifications
    • Bulk Send
    • CRM Integration
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scripting
    • Call Transfer
    • Campaign Scheduling
    • Chat
    • Chat Transcript
    • Communication Management
    • Computer Telephony Integration
    • Customizable Branding
    • Delivery Tracking
    • File Transfer
    • Geolocation
    • Geotargeting
    • Knowledge Base Management
    • Mobile Alerts
    • Multi-Channel Communication
    • Multi-Country
    • Multi-Language
    • Multimedia Support
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Receiving
    • Reminders
    • Route Optimization
    • SMS Integration
    • SMS Marketing Managment
    • Support Ticket Tracking
    • Text to Speech
    • Two-Factor Authentication

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    Reviews

    Overall rating

    4,6 /5
    (121)
    Value for Money
    4,5/5
    Features
    4,4/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have MessageBird?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 121
    Ritvars R.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    MessageBird is an absolute 5-star virtual VOIP telephone service

    Reviewed on 2018/11/16

    When we moved our warehouse to a new location, our former provider promised to both keep our...

    When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability.

    Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match.

    On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

    Pros

    1. Cost, cost, cost
    2. Phone call-flow flexibility
    3. Availability - services just what you needed
    4. Fulfilment of custom number requests
    5. Ease of use - literally a monkey could do it!
    6. Reliability 24/7/365
    7. Analytics and automatic contact saving
    8. Team friendliness and helpfulness
    9. Service expansion opportunity e.g. using SMS marketing
    10. MessageBird concept helping businesses

    Cons

    1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

    Ben S.
    Overall rating
    • Industry: Internet
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This Bird Is HAPPY!

    Reviewed on 2018/12/05

    As mentioned above, Messagebird has allowed us to create a better overall customer experience by...

    As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

    Pros

    Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

    Cons

    I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

    Samuel C.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Nothing makes up for awful support and an unreliable API

    Reviewed on 2018/11/20

    Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

    Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

    Pros

    * They're cheap
    * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us.
    * Despite other problems with their API we haven't experienced downtime
    * They seem to have fairly good international coverage
    * They've improved a lot since we started working with them (mid 2017).

    Cons

    * They're deliverability doesn't seem to be as good as other services like Twilio
    * The support is generally very ill-informed and patronising
    * We've waited ages for responses to fairly simple questions
    * Their API occasionally gives unexpected responses with no plausible explanation
    * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

    Response from MessageBird

    Hi Samuel,

    Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email.

    Best from Amsterdam,
    Alex Dorweiler
    Head of Support @ MessageBird

    Scott C.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent customer support! Great developers

    Reviewed on 2018/11/20

    We have only had a good experience with messagebird. The software is always getting better and...

    We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

    Pros

    I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

    Cons

    The only cons are with from carrier restrictions in the united states and not from messagebird.

    Sajith tharaka P.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    100% Deliverable

    Reviewed on 2018/11/21

    Pros

    With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

    Cons

    No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

    Showing 5 reviews of 121 Read all reviews

    MessageBird FAQs

    Below are some frequently asked questions for MessageBird.

    MessageBird offers the following pricing plans:

    • Free Trial: Available

    Pay-as-you-go. Subscriptions (coming soon)

    MessageBird offers the following features:

    • 24/7 Support
    • Alert broadcasts
    • Alphanumeric Sender ID
    • Anonymous communications
    • Answering machine detection
    • Auto concatenation
    • Automated forwarding
    • Call Controls
    • Call recording
    • Call transcription
    • Campaign Interface
    • Carrier Route Optimization
    • Chat
    • Cloud IVR
    • Contact Database
    • Cross-Channel functionalities
    • Custom Caller ID
    • Custom Sender ID
    • DTMF
    • Delivery reports
    • Email to SMS
    • File sharing
    • Flow Builder
    • Global Compliance Engine
    • Global Reach
    • Message Templates
    • Message routing
    • Message tracking
    • Monitoring
    • Multilingual text-to-speech
    • Number Masking
    • OTP Generator
    • OTP Integrations
    • Omni-channel API
    • RCS
    • Real time analytics
    • Rich media support
    • Suggested actions
    • Suggested replies
    • Third Party Integration
    • Two factor authentication
    • Two-Way SMS Messaging
    • Two-way messaging
    • Voice messaging

    MessageBird has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    MessageBird supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    We do not have any information about what devices MessageBird supports

    MessageBird integrates with the following applications:

    Cognito Forms, Integromat, LeadMaster, LoginRadius, Magento Commerce, Maintenance Care, Retently, SpinOffice, TOPdesk, Zendesk

    MessageBird offers the following support options:

    Online Support, Knowledge Base, FAQs, Phone Support, Video Tutorials

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