RepairDesk

CRM, repair ticketing & invoicing software for repair shops

About RepairDesk

RepairDesk is a cloud-based point of sale (POS) solution designed for cell phone repair businesses, which allows users to manage repair tickets, inventory, sales, employee time tracking, commissions, marketing, field service, and more. A native iOS app supports technicians out in the field.

RepairDesk’s POS includes integrated payment processing, enabling the collection of payments from credit and debit cards in store. Payments can also be split between multiple types in a single transaction, including cash, credit/debit card, PayPal, and more. Custom invoices, receipts, and labels can be generated and printed, and customer signatures can be captured electronically through a customer facing display.

RepairDesk simplifies repair ticket management with a calendar view to display ticket assignments and scheduled tasks, a repair queue organized by due date, automated email and SMS alerts to customers, centralized ticket histories, and one-click warranty claims. Users can also manage special parts ordering, inventory, invoicing, email marketing campaigns, reporting, and more.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 10 others, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish

Images

RepairDesk POS interface screenshot
RepairDesk ticket calendar view screenshot
RepairDesk language editor screenshot
RepairDesk iOS app dashboard screenshot
View 5 more
RepairDesk video
RepairDesk screenshot: RepairDesk POS interface screenshot RepairDesk screenshot: RepairDesk ticket calendar view screenshot RepairDesk screenshot: RepairDesk language editor screenshot RepairDesk screenshot: RepairDesk iOS app dashboard screenshot

Features

Total features of RepairDesk: 53

  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Appointment Management
  • Automatic Notifications
  • Barcode Generation
  • Barcode Printing
  • Billing & Invoicing
  • Calendar Management
  • Campaign Management
  • Cash Management
  • Contact Management
  • Credit Card Processing
  • Data Import
  • Data Import/Export
  • Electronic Signature Capture
  • Email Alerts
  • Email Marketing Management
  • Email Notifications
  • Employee Management
  • Employee Time Tracking
  • History Tracking
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Language
  • POS
  • Partial Payments
  • Permission Management
  • Productivity Reporting
  • Queue Manager
  • Real Time Data
  • Real Time Updates
  • Receipt Management
  • Repair Tracking
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Sales Reporting
  • Sales Tax Management
  • Search Functionality
  • Serial Number Tracking
  • Summary Reports
  • Team Calendars
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • Widgets

Alternatives

Odoo

4,2
#1 Alternative to RepairDesk
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

KORONA

4,6
#2 Alternative to RepairDesk
KORONA POS software provides an advanced solution for retail stores, ticketing services, wineries, and QSRs. KORONA...

Cin7

4,3
#3 Alternative to RepairDesk
Cin7 makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and...

MyTime

4,7
#4 Alternative to RepairDesk
MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location...

Reviews

Overall rating

4,8 /5
(153)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have RepairDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 153
Shane L.
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

RepairDesk is the only way togo

Reviewed on 2020/09/29

110% I love RepairDesk

110% I love RepairDesk

Pros

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

Cons

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

Response from RepairDesk

Hi Shane,

Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole.

Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything.

Thanks again for everything. You're awesome!

Ben C.
Overall rating
  • Industry: Computer Hardware
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Repair desk POS

Reviewed on 2020/12/09

Overall after getting through learning it, it was worth it in the end. This covers so many aspects...

Overall after getting through learning it, it was worth it in the end. This covers so many aspects of the business, it’s really the only softwear we will ever need.

Pros

The softwear covers all bases and is still being improved as the market changes.

Cons

It takes some time to learn and train to the employees.

David T.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

A very buggy and unreliable option for repair shop software

Reviewed on 2020/03/09

My experience was not a good one, I had to run two different POS systems so when we where unable to...

My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

Pros

The software has some good options as far as plug ins go, customer facing display etc.

Cons

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Response from RepairDesk

Hello David,
Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.

Sean W.
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ideal POS for Repair Shops

Reviewed on 2020/11/20

great nothing i can add to this.

great nothing i can add to this.

Pros

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Cons

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Eyob K.
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best POS for Cellphone repair busines!

Reviewed on 2020/11/23

RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair...

RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair busines, Especially keep updating customers with ON MY WAY email/sms and sending them technician’s location in real time.

Pros

I really like RepairDesk POS b/c can be used on smart phones and iPads anywhere anytime! and the best customer support!!

Cons

At the moment we don’t have any issues with RepairDesk POS software we really love it!!

Showing 5 reviews of 153 Read all reviews

RepairDesk FAQs

Below are some frequently asked questions for RepairDesk.

RepairDesk offers the following pricing plans:

  • Starting from: US$35,00/month
  • Pricing model: Subscription
  • Free Trial: Available

RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.

RepairDesk offers the following features:

  • Customer Account Profiles
  • Ordering Automation
  • Pricing Management
  • Purchasing
  • Retail Management
  • Returns Tracking
  • Touch Screen

RepairDesk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

RepairDesk supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish

RepairDesk supports the following devices:

Android, iPhone, iPad

RepairDesk integrates with the following applications:

Mailchimp, PayPal, QuickBooks Online, Square Payments, Stripe, WooCommerce, Xero

RepairDesk offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

See all software categories found for RepairDesk.