About MailClark

📬 Centralize all your communication tools (e.g. Gmail, Outlook, any IMAP, Facebook Page or Twitter account) into your team workspace.
📨 Receive and send external messages from Slack: emails, Twitter or Facebook messages.
🤝 Collaborate with your teammates on external messages directly into Slack: choose an assignee, keep track of message statuses, reply to your emails, etc.
🔔 Insure continuity in conversations with your leads, customers, suppliers, applicants or any external contacts: message reminders, conversation in the thread panel.

Pricing starting from:

US$5,00/month

  • Free Trial
  • Subscription

Key benefits of MailClark

Which Teams Does MailClark Work for

1. Customer Support
Centralize all your customers' messages in one Slack channel to improve your team collaboration on customers inquiries. Break silos between teams involved in the customer care process and respond faster to increase customer satisfaction.

2. Marketing Sales
Centralize and improve your Marketing and Sales actions within the same workspace to align your teams around leads management. Easily handle your customer journey from the incoming lead to its customer transformation, to end with customer care.

3. Recruitment
Centralize candidates' emails for a new position in your Slack and make the decision process collaborative including other teams in your recruitment process if necessary.

4. Project Management
Centralize & manage all your projects in your Slack Workspace, and collaborate with all people involved: colleagues, partners, providers, customers or any external person to your company.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$5,00/month

  • Free Trial
  • Subscription

Images

Slack - First choose your use case and connect your inboxes
Slack - Get all your external messages into Slack
Slack - Assign the right person to manage the message and discuss with Internal comments
Slack - Get a Reply Score to help you know if the message is important or not
Slack - Never forget any messages thanks to reminders
Slack - Send out your email or external messages directly within Slack
MS Teams - First choose your use case and connect your inboxes
MS Teams - Get all your external messages into your Microsoft Teams
MS Teams - Assign the right person to manage the message and discuss with Internal comments
Ms Teams - Get a Reply Score to help you know if the message is important or not
MS Teams - Never forget any messages thanks to reminders
MS Teams - Send out your email or external messages directly within MS Teams
View 13 more
MailClark video
MailClark video
MailClark video
MailClark video
MailClark screenshot: Slack - First choose your use case and connect your inboxes MailClark screenshot: Slack - Get all your external messages into Slack MailClark screenshot: Slack - Assign the right person to manage the message and discuss with Internal comments MailClark screenshot: Slack - Get a Reply Score to help you know if the message is important or not MailClark screenshot: Slack - Never forget any messages thanks to reminders MailClark screenshot: Slack - Send out your email or external messages directly within Slack MailClark screenshot: MS Teams - First choose your use case and connect your inboxes MailClark screenshot: MS Teams - Get all your external messages into your Microsoft Teams MailClark screenshot: MS Teams - Assign the right person to manage the message and discuss with Internal comments MailClark screenshot: Ms Teams - Get a Reply Score to help you know if the message is important or not MailClark screenshot: MS Teams - Never forget any messages thanks to reminders MailClark screenshot: MS Teams - Send out your email or external messages directly within MS Teams

Features

Total features of MailClark: 21

  • Archiving & Retention
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Data Import/Export
  • Data Synchronization
  • Email Management
  • Inbox Management
  • Indexing
  • Multi-Channel Communication
  • Project Management
  • Projections
  • Real-time Updates
  • Response Management
  • Rules-Based Workflow
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Social Media Monitoring
  • Whitelisting/Blacklisting
  • Workflow Management

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Reviews

Overall rating

4,9 /5
(18)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,9/5

Already have MailClark?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 18
Andy R.
Overall rating
  • Industry: Media Production
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

Reviewed on 2018/03/14

Pros

I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Cons

I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Response from MailClark

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Paul A.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Reviewed on 2017/09/07

No need to check dozens of different email adresses everyday : everything is in slack, and...

No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pros

Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Cons

I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Response from MailClark

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

Phil D.
Overall rating
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great slack app

Reviewed on 2017/09/03

Emails in one place

Emails in one place

Pros

Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

Response from MailClark

Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Franz-robert V.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It just works, and it keeps getting better

Reviewed on 2017/08/31

All communications in one channel : slack!

All communications in one channel : slack!

Pros

I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Cons

Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Response from MailClark

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Jason F.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great addition to our Slack team

Reviewed on 2017/09/02

Streamlining email communication from remote chapters into one platform. I can access all email...

Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Pros

It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Cons

Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Response from MailClark

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

Showing 5 reviews of 18 Read all reviews

MailClark FAQs

Below are some frequently asked questions for MailClark.

MailClark offers the following pricing plans:

  • Starting from: US$5,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Yearly Plan: $5/active user/month Monthly Plan: $7/active user/month

We do not have any information about MailClark features

MailClark has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

MailClark supports the following languages:

English

MailClark supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

MailClark integrates with the following applications:

Facebook, Gmail, Microsoft Teams, Slack, Twitter

MailClark offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for MailClark.