Tracked

Tracked

Agile project management within Basecamp

4.3/5 (180 reviews)

Tracked Overview

Tracked is a project management add-on for Basecamp which is designed to help businesses better manage their to-do lists through Kanban boards, labelling, estimates, and more. The online app works as a Chrome extension and functions directly within the Basecamp user interface to aid task management. With a Tracked monthly subscription, businesses are able to manage unlimited projects, labels, estimates, to-dos, and pipelines.

Tracked allows teams and individuals to utilize Kanban boards within Basecamp in order to manage their workflows and gain an at-a-glance overview of their to-dos. To-do items can be moved through the pipeline as they progress and prioritized within each pipeline, meaning team members always have an idea of what to work on first. Labels can also be added to items on to-do lists in order to organize workloads and group related tasks.

Users have the ability to turn the Kanban Board functionality on or off at any time from the Basecamp interface in order to provide flexibility. The functionality can be turned on only when it is needed, and users can switch back to the original Basecamp format of project management with the click of a button.

Pricing

Starting from
US$3,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Tracked Reviews

Overall rating
4.3/5
89% positive reviews
77
Excellent
84
Very good
15
Average
2
Poor
2
Terrible
David D.

The Didgigo Tracked for Basecamp review

Used Daily for 1+ year
Reviewed on 2019/05/30
Review Source: Capterra

Overall we like trackedhq.

However we would love the following features

- Milestones
- Task dependencies (Blocked by, other task Blocking etc.)
- Temporarily hiding entire columns in the kanban view (When you have 15+ columns in a board it gets hard)
- Better everhour support.

Pros

Our team loves both the Kanban boards and the labels.

We only use the personal Kanban boards, and project and personal do not really align for us.

All our staff use the Kanban boards in one of 2 rough ways:

By Project
- Each column is a project
- Context switching becomes very quick
- Helps when running multiple projects at once and knowing what the next task in each project is.

By Timeframe
- Each column is a timeframe
- Examples include (Q1 2019, Q2 2019, This month, This week)

The labels are used in a number of ways

- Tracking which clients certain todo's affect
- Tracking whether some task is blocked (This should really be a separate feature)
- Tracking milestones or release targets for issues (Again should be a seperate feature)
- Tracking issue severity
- Tracking issue priority

Cons

Not specifically a trackedhq issue. When clicking a todo in the Kanban board it comes up in a custom dialog. This BREAKS the everhour basecamp integration. We were using tracked to quickly jump between tasks and assign time to everhour. Im unsure exactly how the Everhour plugin works but i assume it requires the full task page (Like how Kanban used to be).

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

7.0/10
Travis S.

Tracked from Support Position

Used Daily for 6-12 months
Reviewed on 2019/01/29
Review Source: Capterra

It's been really good overall. It's already allowing for great work flow and MUCH better tracking of things and where our workflow is being held up.

Pros

I love the integration into basecamp, specifically with Kanban boards. I run our RMA/Repair system through todos which are associated to SupportBee tickets. With Kanban boards I can quickly see where a problem in my workflow is happening and who I need to action for it to continue moving. Great Tool. We do meetings where everything is based around Kanban board.

Labels!!!! I love labels get for sorting.

Cons

Customization options for fields is a miss between the two.

Right now I'm using label but would prefer to be able to make these into fields.
At the moment I create to-dos with about 25 fields for our repair team so it would be great if I could create my own fields like labels and be able to sort. The labels never stay on my to-dos if I put them on while creating the todo. I have to create the to do and then add labels.
I would love to do RMA Number of Serial Number of Product / Type.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Samantha S.

Helpful for Organizing Projects

Used Daily for 1+ year
Reviewed on 2019/01/29
Review Source: Capterra

I've loved it and have already recommended it to other teams internally and other companies I know that use Basecamp.

Pros

I am a Basecamp superuser and generally have over 45 project cards going at one time. It was helpful to be able to customize where those projects are in their flow and move them along as we make progress.

Cons

It's been great actually, I haven't had any issues. The only thing I will say is that it shows up in my google chrome as an add-on and I often click it thinking it will give me notifications or link me somewhere, but really it only shows me which basecamps I have connected to Tracked and when I click on the basecamp it doesn't take me anywhere. It isn't an issue at all, it's just a weird thing that I don't find to be necessary or intuitive.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Hannah B.

Tracked has increased the overall efficiency of our business

Used Daily for 6-12 months
Reviewed on 2018/04/20
Review Source: Capterra

The ability to run a team more efficiently and have an overall view of what is happening and when and who is working on it.

Pros

I love the functionality. While it has it's occasional glitches, the overall use of it is amazing. Our company has benefited from it so much. Even though we are a smaller team we all work together, sometimes remote, and we juggle a lot of different things for an ever-growing client list. Tracked has helped us communicate better because we could hop in and see what projects were being worked on and who has been working on them. It has allowed us to break out bigger projects into smaller bit size pieces that make more sense to the team.

Cons

The glitches are pretty common. We also had some issues for a while trying to figure out labels to where we did not have to recreate the same ones every new task we made. But support was always there to help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great team building a great product

Used Daily for Free Trial
Reviewed on 2019/02/05
Review Source: Capterra

I'm sad that we decided Tracked wasn't the right solution for our team, because it is a great product.

Pros

This software is elegant and effective. Setup is quick, and rollout through your organization is as easy as installing a Chrome plugin. Additionally, the team is a pleasure to chat with through various support and feature requests.

Cons

My qualms with Tracked are based on it not meeting my (personal and organization) needs specifically. For starters, I don't like to use Google Chrome (at all) but Tracked only works with a Chrome extension. Secondly, our departments have different needs for a Kanban board, and Tracked wasn't flexible enough for our needs. For instance, you could choose to have the cards be either individual to-dos or entire to-do lists, but we needed both in different circumstances. Additionally, we needed a solution where someone could see one, some, or all to-dos assigned to them, but not the entire project. Though, this may have been related to our setup of Basecamp.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Tracked Pricing

Starting from
US$3,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

$3/user/month

$60/month for unlimited users

Tracked Features

  • Drag & Drop Interface
  • Prioritizing
  • Project Management
  • Project Planning
  • Projections
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Gantt Charts
  • Progress Tracking
  • Project Time Tracking
  • Project Tracking
  • Task Management
  • Task Tracking
  • Timesheets

Additional information for Tracked

Key features of Tracked

  • Categorization
  • Drag & drop interface
  • Dynamic workflow
  • Filtered views
  • Labeling
  • Pipeline management
  • Prioritizing
  • Project management
  • Project planning
  • Supports Kanban
  • Task planning
  • Third party integration
  • To-do list
  • Workflow management

Benefits

  • Tracked is a Chrome extension and integrates natively with Basecamp so that it can be utilized directly from within the Basecamp user interface.

  • Kanban Boards allow users to plan projects and organize to-do items. Tasks can be moved between pipelines as they are completed.

  • Users can prioritize tasks using the Kanban Board feature to help manage their to-do list.

  • Labels can be added to tasks to provide at-a-glance visibility into what type of to-do’s are pending and how they can be prioritized.

  • The Tracked Kanban feature can be turned on or off at any time within the Basecamp user interface.

  • Tracked FAQs

    Below are some frequently asked questions for Tracked.

    Q. What type of pricing plans does Tracked offer?

    Tracked offers the following pricing plans:

    Starting from: US$3,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    $3/user/month

    $60/month for unlimited users

    Q. What are the main features of Tracked?

    Tracked offers the following features:

    • Categorization
    • Drag & drop interface
    • Dynamic workflow
    • Filtered views
    • Labeling
    • Pipeline management
    • Prioritizing
    • Project management
    • Project planning
    • Supports Kanban
    • Task planning
    • Third party integration
    • To-do list
    • Workflow management

    Q. Who are the typical users of Tracked?

    Tracked has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Tracked support?

    Tracked supports the following languages:

    English

    Q. What type of pricing plans does Tracked offer?

    Tracked has the following pricing plans:

    Free, Subscription

    Q. Does Tracked support mobile devices?

    We do not have any information about what devices Tracked supports

    Q. What other apps does Tracked integrate with?

    Tracked integrates with the following applications:

    Basecamp

    Q. What level of support does Tracked offer?

    Tracked offers the following support options:

    Online Support