About Solvemate

Our customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. Solvemate’s unique contextual conversation engine approach means it learns more quickly, integrates more easily and resolves requests faster and more reliably than any other chatbot on the market. We have a dedicated team to help you every step of the way with industry-specific best practices to ensure you see value within weeks. Brands benefit from a highly personalized, real-time self-service experience that increases customer satisfaction, reduces costs, and offers actionable customer service insights. Solvemate has empowered innovative, growing companies to improve their customer experience and is trusted by brands such as On Running, musicMagpie, egym, and JustPark. Learn more at solvemate.com.

Key benefits of Solvemate

  • Algorithm lead conversations with quick resolution time (average 12.4 sec)
  • Proactive training recommendations continuously improve precision and recall
  • Integrates into existing workflow to escalate difficult cases
  • Gain business insight with the analytics dashboard
  • Customize questions, colors, images, and forms to stay true to branding

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Images

    No matter the language, timezone or channel - Solvemate’s chatbot is able to respond to every query 24/7 and find the right solution. Add your chatbot to your customers’ favourite channels and support them with the power of automation.
    Solvemate natively integrates with your existing stack, without creating another silo. Make your chatbot the one-stop shop for your service. Route customers to the right agent by seamlessly looping them into the conversation.
    Keep working with the same tools. Solvemate integrates with any modern CRM system. It stores the chatbot transcripts in your backend system, and can hand over to your team via phone, live chat or a CRM-ticket, so your service team is always in the loop.
    Solvemate’s product was built to empower customer service teams from day 1. No IT needed to get started with your chatbot. And your bot will get smarter everyday via machine learning.
    Through Solvemate’s dashboard you can generate deep insights into the customer journey to further optimise your service experience. And Solvemate’s Customer Success team is there to provide market insights and guide you to become a true chatbot expert.
    View 6 more
    Solvemate video
    Solvemate screenshot: No matter the language, timezone or channel - Solvemate’s chatbot is able to respond to every query 24/7 and find the right solution. Add your chatbot to your customers’ favourite channels and support them with the power of automation. Solvemate screenshot: Solvemate natively integrates with your existing stack, without creating another silo. Make your chatbot the one-stop shop for your service. Route customers to the right agent by seamlessly looping them into the conversation. Solvemate screenshot: Keep working with the same tools. Solvemate integrates with any modern CRM system. It stores the chatbot transcripts in your backend system, and can hand over to your team via phone, live chat or a CRM-ticket, so your service team is always in the loop. Solvemate screenshot: Solvemate’s product was built to empower customer service teams from day 1. No IT needed to get started with your chatbot. And your bot will get smarter everyday via machine learning. Solvemate screenshot: Through Solvemate’s dashboard you can generate deep insights into the customer journey to further optimise your service experience. And Solvemate’s Customer Success team is there to provide market insights and guide you to become a true chatbot expert.

    Features

    Total features of Solvemate: 37

    • "What If" Scenarios
    • AI/Machine Learning
    • API
    • Alerts / Escalation
    • Applications Management
    • Appointment Scheduling
    • Automatic Backup
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Contextual Guidance
    • Customer Experience Management
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Forms
    • Email Management
    • Feedback Management
    • For eCommerce
    • Issue Management
    • Knowledge Base Management
    • Lead Qualification
    • Live Chat
    • Machine Learning
    • Multi-Channel Communication
    • Multi-Language
    • Pre-Configured Bot
    • Predictive Analytics
    • Process/Workflow Automation
    • Reporting/Analytics
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Two-Factor Authentication
    • Version Control
    • Virtual Personal Assistant (VPA)
    • Workflow Management

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    Reviews

    Overall rating

    4,6 /5
    (19)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,1/5
    Customer Support
    4,9/5

    Already have Solvemate?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Rodolfo W.
    Overall rating
    • Industry: Financial Services
    • Company size: 1 001-5 000 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Customization and customer care at the best!

    Reviewed on 2018/11/30

    It was great! The highlight is their true customer care and willingness to make us successful....

    It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.

    Pros

    The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

    Cons

    Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.

    Miriam R.
    Overall rating
    • Industry: Newspapers
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A strong partner for innovative tool usage, bold novelties and to break new ground.

    Reviewed on 2020/07/07

    As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different...

    As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news.

    This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground.

    Thanks for that great opportunity!

    Pros

    Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time.

    The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction.

    The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative.

    It was pure joy to launch this novalty together with Solvemate!

    Cons

    On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the structure by creating the final solution first and then work your way up to the first posed question, which somehow doesn´t feel very intuitive at first sight. But the procedure is consistent and it´s learned and internalized very quickly.

    Katharina W.
    Overall rating
    • Industry: Accounting
    • Company size: 501-1 000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Very intuitive tool to use not only for admins but also for customers!

    Reviewed on 2018/07/18

    Pros

    The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily.
    Easy to modify and improve the chatbot's knowledge base after training.
    Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions.
    Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

    Cons

    Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields.
    It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.

    Lea G.
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great tool and great people to work with

    Reviewed on 2020/06/16

    We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private...

    We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm.

    Pros

    The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them).

    The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change.
    If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers.

    Cons

    The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certain wording/setting is not very intuitive.

    I wish there would be even more options to customize the bot (e.g. renaming buttons) and really "make it your own" and adapt it even better to the needs and voice of your own company.

    Giorgio B.
    Overall rating
    • Industry: Machinery
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The interface is very intuitive and works much better than classic chatbots...Fast...

    Reviewed on 2018/07/26

    - We've been able to provide instant support to our customers by providing access to an interactive...

    - We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
    - Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.

    Pros

    - Training the chatbot is fast and easy.
    - We went live in one month.
    - Easy to modify and improve the chatbot's knowledge base after training.
    - The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

    Cons

    - The most complex support requests still require a human agent to take over.
    - It can be hard to understand how the algorithm works

    Showing 5 reviews of 19 Read all reviews

    Solvemate FAQs

    Below are some frequently asked questions for Solvemate.

    Solvemate offers the following pricing plans:

    • Starting from: €349,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Service Essentials: €349/month includes 3 admin user accounts, 1 chatbot, 1.000 conversations/month Team Plan: €800/month includes 5 admin user accounts, 3 chatbots, 2.500 conversations/month Professional Plan: €1.600/month includes 10 admin user accounts, 5 chatbots, 5.000 conversations/month Customer 360: €3.200/month includes 20 admin user accounts, 10 chatbots, 10.000 conversations/month Custom: Get in touch for Unlimited admin user accounts, Unlimited chatbots, Unlimited conversations/month

    We do not have any information about Solvemate features

    Solvemate has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    Solvemate supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Solvemate supports the following devices:

    Solvemate integrates with the following applications:

    Desk.com, Facebook, Freshdesk, Intercom, Slack, Zendesk

    Solvemate offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

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