Solvemate

More than a chatbot. We improve your service experience.

4,6 /5 (19 reviews) Write a Review!

Solvemate Overview

What is Solvemate?

Solvemate is the smarter Customer Service bot. By asking smart multiple-choice questions, Solvemate finds the shortest path to the right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, Solvemate is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 20 seconds.

Solvemate Overview

Pricing

Starting from
€600,00/month

Pricing options

Free Trial
Subscription
Value for money

Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts.

Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts.

Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.


Solvemate Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Implement a Virtual Agent in a few days with minimum to no coding
Solvemate helps you develop Virtual Agents tailored to every vertical, from eCommerce to Banking
Solvemate video Solvemate screenshot: Implement a Virtual Agent in a few days with minimum to no coding Solvemate screenshot: Solvemate helps you develop Virtual Agents tailored to every vertical, from eCommerce to Banking

Solvemate Reviews

Solvemate Reviews

Overall rating
4,6
/
5
Excellent
11

Very good
8

Average
0

Poor
0

Terrible
0

Value for Money
4,4
Features
4,3
Ease of Use
4,1
Customer Support
4,9
100% recommended this app
Rodolfo W.

Customization and customer care at the best!

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.


Miriam R.

A strong partner for innovative tool usage, bold novelties and to break new ground.

As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news.

This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground.

Thanks for that great opportunity!


Katharina W.

Very intuitive tool to use not only for admins but also for customers!


Lea G.

A great tool and great people to work with

We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm.


Giorgio B.

The interface is very intuitive and works much better than classic chatbots...Fast...

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.


Rodolfo W.
Industry: Financial Services
Company size: 1 001-5 000 Employees

Customization and customer care at the best!

Used Other for 1+ year
Reviewed on 2018/11/30
Review Source: Capterra

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.

Pros

The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

Cons

Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Miriam R.
Industry: Newspapers
Company size: 201-500 Employees

A strong partner for innovative tool usage, bold novelties and to break new ground.

Used Daily for 1-5 months
Reviewed on 2020/07/07
Review Source: Capterra

As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news.

This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground.

Thanks for that great opportunity!

Pros

Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time.

The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction.

The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative.

It was pure joy to launch this novalty together with Solvemate!

Cons

On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the structure by creating the final solution first and then work your way up to the first posed question, which somehow doesn´t feel very intuitive at first sight. But the procedure is consistent and it´s learned and internalized very quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Katharina W.
Industry: Accounting
Company size: 501-1 000 Employees

Very intuitive tool to use not only for admins but also for customers!

Used Weekly for 6-12 months
Reviewed on 2018/07/18
Review Source: Capterra

Pros

The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily.
Easy to modify and improve the chatbot's knowledge base after training.
Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions.
Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

Cons

Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields.
It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Lea G.
Industry: Luxury Goods & Jewelry
Company size: 201-500 Employees

A great tool and great people to work with

Used Daily for 1-5 months
Reviewed on 2020/06/16
Review Source: Capterra

We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm.

Pros

The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them).

The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change.
If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers.

Cons

The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certain wording/setting is not very intuitive.

I wish there would be even more options to customize the bot (e.g. renaming buttons) and really "make it your own" and adapt it even better to the needs and voice of your own company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Giorgio B.
Industry: Machinery
Company size: 51-200 Employees

The interface is very intuitive and works much better than classic chatbots...Fast implementation!

Used Daily for 1+ year
Reviewed on 2018/07/26
Review Source: Capterra

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.

Pros

- Training the chatbot is fast and easy.
- We went live in one month.
- Easy to modify and improve the chatbot's knowledge base after training.
- The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

Cons

- The most complex support requests still require a human agent to take over.
- It can be hard to understand how the algorithm works

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 19 user ratings
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Solvemate Pricing

Solvemate Pricing

Starting from
€600,00/month
Free Trial
Subscription
Value for money

Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts.

Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts.

Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.

Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts.

Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts.

Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.

Value for Money
4,4/5
Based on 19 user ratings
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Solvemate Features

Solvemate Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,3/5
Based on 19 user ratings
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Categories

Additional information for Solvemate

Additional information for Solvemate

Key features of Solvemate

  • "What If" scenarios
  • API
  • Application integration
  • Artificial intelligence (AI)
  • Automatic backup
  • Chat bot
  • Chat functionality
  • Custom forms
  • Customer experience management
  • Customer service analytics
  • Customer service integration
  • Customizable branding
  • Escalation management
  • Feedback collection
  • Instant messaging
  • Integrate anywhere
  • Issue management
  • Rules based algorithms
  • Support ticket tracking
  • Two-factor authentication
  • Version control
  • Workflow integration

Benefits

  • Algorithm lead conversations with quick resolution time (average 12.4 sec)
  • Proactive training recommendations continuously improve precision and recall
  • Integrates into existing workflow to escalate difficult cases
  • Gain business insight with the analytics dashboard
  • Customize questions, colors, images, and forms to stay true to branding

  • Solvemate FAQs

    Solvemate FAQs

    Below are some frequently asked questions for Solvemate.

    Q. What type of pricing plans does Solvemate offer?

    Solvemate offers the following pricing plans:

    Starting from: €600,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts. Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts. Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.

    Q. What are the main features of Solvemate?

    Solvemate offers the following features:

    • "What If" scenarios
    • API
    • Application integration
    • Artificial intelligence (AI)
    • Automatic backup
    • Chat bot
    • Chat functionality
    • Custom forms
    • Customer experience management
    • Customer service analytics
    • Customer service integration
    • Customizable branding
    • Escalation management
    • Feedback collection
    • Instant messaging
    • Integrate anywhere
    • Issue management
    • Rules based algorithms
    • Support ticket tracking
    • Two-factor authentication
    • Version control
    • Workflow integration

    Q. Who are the typical users of Solvemate?

    Solvemate has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Solvemate support?

    Solvemate supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Solvemate offer?

    Solvemate has the following pricing plans:

    Subscription

    Q. Does Solvemate support mobile devices?

    We do not have any information about what devices Solvemate supports

    Q. What other apps does Solvemate integrate with?

    Solvemate integrates with the following applications:

    Facebook, Freshdesk, Intercom, Slack, Zendesk

    Q. What level of support does Solvemate offer?

    Solvemate offers the following support options:

    Phone Support, Online Support