Solvemate

Solvemate

Customer Service Chatbots - powered by machine learning

4.7/5 (10 reviews)

Solvemate Overview

Solvemate makes Customer Service fast, painless, and cost-effective.

Ai-powered Chatbots that resolves repetitive requests, instantly and at scale.
Offer better Customer Service and take control of the costs. Solvemate uses Machine Learning to guide your customers faster to the right solution, through multiple choice questions.

Let your Customer Support team deal only with demanding cases.

Pricing

Starting from
€600,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Solvemate Reviews

Overall rating
4.7/5
100% positive reviews
7
Excellent
3
Very good
0
Average
0
Poor
0
Terrible
Giorgio B.

The interface is very intuitive and works much better than classic chatbots...Fast implementation!

Used Daily for 1+ year
Reviewed on 2018/07/26
Review Source: Capterra

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.

Pros

- Training the chatbot is fast and easy.
- We went live in one month.
- Easy to modify and improve the chatbot's knowledge base after training.
- The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

Cons

- The most complex support requests still require a human agent to take over.
- It can be hard to understand how the algorithm works

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katharina W.

Very intuitive tool to use not only for admins but also for customers!

Used Weekly for 6-12 months
Reviewed on 2018/07/18
Review Source: Capterra

Pros

The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily.
Easy to modify and improve the chatbot's knowledge base after training.
Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions.
Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

Cons

Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields.
It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Max F.

Amazing tool and Service - easy to learn and use - price/performance excellent

Used Daily for 1-5 months
Reviewed on 2017/11/17
Review Source: Capterra

Our service quality increased a lot

Pros

The "Fred" software is very easy to learn, to understand and to use. Once you got into the logic and know how to use the admin panel it does make a lot of fun to train new solutions into Fred or to make some changes.
We like the idea how it works and we really like the excellent support if we got any questions.
Also, the implementation of Fred in any smartphone app or website is very easy, just with a few code lines and it's possible to change the design of the window of "Fred", too.

During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!!

In conclusion, we love "Fred" and we recommend it 100%.

Price / performance ratio is excellent!

Cons

The first time you see the admin panel it does look kinda tricky to understand, but after a few minutes, you'll get it right.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rodolfo W.

Customization and customer care at the best!

Used Other for 1+ year
Reviewed on 2018/11/30
Review Source: Capterra

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.

Pros

The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

Cons

Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sévanne J.

It's Worthy!

Used Daily for 6-12 months
Reviewed on 2018/11/20
Review Source: Capterra

Awesome staff, great product, customization options and features that can be created just for your personal use

Pros

- their team is always available to answer my questions and additional training if needed
- easy to talk to and ready to adjust to your needs
- improving their system frequently enough to stay relevant through your business' growth

Cons

- you need to get the logic at first, I don't have a very technical background, but once you get it, all good

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Solvemate Pricing

Starting from
€600,00/month
Pricing options
Free Trial
Subscription
Value for money

Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts.

Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts.

Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.

Solvemate Features

  • API
  • Chat
  • Customizable Branding
  • Instant Messaging
  • Workflow Management

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Email Integration
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration

Additional information for Solvemate

Key features of Solvemate

  • "What If" scenarios
  • API
  • Application integration
  • Artificial intelligence (AI)
  • Automatic backup
  • Chat bot
  • Chat functionality
  • Custom forms
  • Customer experience management
  • Customer service analytics
  • Customer service integration
  • Customizable branding
  • Escalation management
  • Feedback collection
  • Instant messaging
  • Integrate anywhere
  • Issue management
  • Rules based algorithms
  • Support ticket tracking
  • Two-factor authentication
  • Version control
  • Workflow integration

Benefits

  • Algorithm lead conversations with quick resolution time (average 12.4 sec)
  • Proactive training recommendations continuously improve precision and recall
  • Integrates into existing workflow to escalate difficult cases
  • Gain business insight with the analytics dashboard
  • Customize questions, colors, images, and forms to stay true to branding

  • Solvemate FAQs

    Below are some frequently asked questions for Solvemate.

    Q. What type of pricing plans does Solvemate offer?

    Solvemate offers the following pricing plans:

    Starting from: €600,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts.

    Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts.

    Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.

    Q. What are the main features of Solvemate?

    Solvemate offers the following features:

    • "What If" scenarios
    • API
    • Application integration
    • Artificial intelligence (AI)
    • Automatic backup
    • Chat bot
    • Chat functionality
    • Custom forms
    • Customer experience management
    • Customer service analytics
    • Customer service integration
    • Customizable branding
    • Escalation management
    • Feedback collection
    • Instant messaging
    • Integrate anywhere
    • Issue management
    • Rules based algorithms
    • Support ticket tracking
    • Two-factor authentication
    • Version control
    • Workflow integration

    Q. Who are the typical users of Solvemate?

    Solvemate has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Solvemate support?

    Solvemate supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Solvemate offer?

    Solvemate has the following pricing plans:

    Subscription

    Q. Does Solvemate support mobile devices?

    We do not have any information about what devices Solvemate supports

    Q. What other apps does Solvemate integrate with?

    Solvemate integrates with the following applications:

    Facebook, Freshdesk, Intercom, Slack, Zendesk

    Q. What level of support does Solvemate offer?

    Solvemate offers the following support options:

    Online Support, Phone Support

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