About ShipBob

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.

Key benefits of ShipBob

  • ShipBob offers a one-stop shop for direct-to-consumer fulfillment with an intuitive dashboard for managing orders, inventory and returns in real time.

  • ShipBob can connect to a single or a dozen online stores to import orders, pick, pack and ship them automatically.

  • With warehousing locations within Bethlehem, Los Angeles, Chicago, and Dallas/Ft. Worth businesses are able to offer package delivery anywhere in the continental US within two days.

  • Manage orders directly from within ShipBob and see their live status and tracking progress at any time to answer customers questions without searching for information.

  • Keep tabs on what stock is available within ShipBob’s fulfillment centers and know when to order more with automatic notifications for low inventory.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Images

    Manage orders directly from within ShipBob and see the live status at any time including tracking progress
    Use the fulfillment calculator to calculate package shipping costs
    Connect just one or a dozen online stores to ShipBob
    ShipBob will import orders, pick, pack and ship them through store and inventory integration
    Get a breakdown on orders and more with advanced reporting
    View order details and status via mobile device
    Track inventory while on the go, and view product availability
    Add an image for each product and view quantity on hand
    View 9 more
    ShipBob video
    ShipBob screenshot: Manage orders directly from within ShipBob and see the live status at any time including tracking progress ShipBob screenshot: Use the fulfillment calculator to calculate package shipping costs ShipBob screenshot: Connect just one or a dozen online stores to ShipBob ShipBob screenshot: ShipBob will import orders, pick, pack and ship them through store and inventory integration ShipBob screenshot: Get a breakdown on orders and more with advanced reporting ShipBob screenshot: View order details and status via mobile device ShipBob screenshot: Track inventory while on the go, and view product availability ShipBob screenshot: Add an image for each product and view quantity on hand

    Features

    Total features of ShipBob: 48

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Air Shipping
    • Alerts/Notifications
    • Backorder Management
    • CRM
    • Cataloging/Categorization
    • Contact Management
    • Container Shipping
    • Customizable Branding
    • Data Synchronization
    • Discount Management
    • Distribution Management
    • Expense Tracking
    • Forecasting
    • Ground Shipping
    • Import/Export Management
    • Inventory Control
    • Inventory Management
    • Inventory Optimization
    • Inventory Tracking
    • Kitting
    • Multi-Channel Management
    • Multiple User Accounts
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Tracking
    • Parcel Shipping
    • Purchase Order Management
    • Real Time Data
    • Recurring Orders
    • Reorder Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Returns Management
    • Search/Filter
    • Shipment Price Calculation
    • Shipment Tracking
    • Shipping Labels
    • Shipping Management
    • Special Order Management
    • Status Tracking
    • Third Party Integrations
    • Transportation Management
    • Warehouse Management
    • eCommerce Management

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    Reviews

    Overall rating

    3,8 /5
    (90)
    Value for Money
    3,6/5
    Features
    3,8/5
    Ease of Use
    4/5
    Customer Support
    3,7/5

    Already have ShipBob?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 90
    Jon M.
    Overall rating
    • Industry: Management Consulting
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Our Most Often Recommended Fulfillment Provider

    Reviewed on 2019/10/14

    Pros

    We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

    Cons

    We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

    Jazmen D.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Overall Thoughts About ShipBob Experience

    Reviewed on 2019/09/18

    I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive...

    I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

    Pros

    User friendly software. Customer support is reliable & transparent.

    Cons

    Sometimes the response is slow with loading pages.

    Response from ShipBob

    Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!

    Verified Reviewer
    Overall rating
    • Industry: Consumer Goods
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    If you are considering Shipbob, don't

    Reviewed on 2020/07/16

    Pros

    East of use, fast integration, 4 warehouses conveniently spread across the USA.

    Cons

    I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them...

    Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen.

    Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored.

    Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines.

    The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal.

    If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.

    Response from ShipBob

    Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!

    Louisa T.
    Overall rating
    • Industry: E-Learning
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great platform for those starting with fulfillment

    Reviewed on 2019/08/26

    Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment...

    Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

    Pros

    The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

    Cons

    Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

    Steven S.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Shipping Option for High-Volume E-commerce start ups

    Reviewed on 2018/11/02

    Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team...

    Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

    Pros

    The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

    Cons

    The app works well but no where near as good as the online site.

    Showing 5 reviews of 90 Read all reviews

    ShipBob FAQs

    Below are some frequently asked questions for ShipBob.

    ShipBob offers the following pricing plans:

    • Pricing model: Free
    • Free Trial: Available

    Contact ShipBob for detailed pricing information.

    We do not have any information about ShipBob features

    ShipBob has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ShipBob supports the following languages:

    English

    ShipBob supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ShipBob integrates with the following applications:

    Bigcommerce, ChannelAdvisor, Magento Commerce, QuickBooks Online Advanced, SPS Commerce, ShipStation, Shopify, Shopify Plus, Stitch Labs, WooCommerce

    ShipBob offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

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