ShipBob

About ShipBob
ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.
Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.
Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.
ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
Key benefits of ShipBob
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Reviews
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- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Changed my life!
Reviewed on 2019/05/05
Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on...
Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing.
The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR.
If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.
Pros
Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!
Cons
I honestly can't think of anything that I don't like.
- Industry: Sporting Goods
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gets the Job Done Right
Reviewed on 2020/03/05
My review should make it obvious that we love ShipBob. The tools they offer have been incredible...
My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.
Pros
ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.
Cons
Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mostly Good, but expensive for items over 1 lb.
Reviewed on 2023/06/08
Pros
I like the visual aspect of the platform. Orders that have issues are easy to resolve.
Cons
There is a way to view analytics, but you have to manipulate the URL, which is not right at all.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce
Reviewed on 2018/01/18
Once it is set up and working, we will have outsource fulfillment saving in time, money, and...
Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.
Pros
Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.
Cons
Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.
Certain things require manual setup on their side, such as modifying the packing labels.
Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A good tool, but the fulfillment is a different story
Reviewed on 2019/10/29
The software is not so bad, as are the people in fulfillment - we have had products stolen from the...
The software is not so bad, as are the people in fulfillment - we have had products stolen from the warehouse, competitors' goods shipped etc. We can see who did it, but have no control over whether or not we want them still working with our product or not. The support try their best to remedy these things, and they are really great, but as long as these things keep happening, and obviously, terms and conditions don't really give you space to make up the damages to the full extent, this is not great.
Pros
I like how everything is nice, in big font and images, blue (rests eyes) and intuitive. It's really smart when it comes to WRO creation and simple to track costs. Their business model is really nice.
The support is also amazing, and makes up quite a bit for the cons.
Cons
It's missing some features that one would need when managing stock - like a quick way to view historic product count.
I would also like to see better and simpler integrations for expedited shipping. Generally, connecting stores is a drag, and should not be so complex.
ShipBob FAQs
Below are some frequently asked questions for ShipBob.Q. What type of pricing plans does ShipBob offer?
ShipBob offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of ShipBob?
ShipBob has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ShipBob support?
ShipBob supports the following languages:
English
Q. Does ShipBob support mobile devices?
ShipBob supports the following devices:
Q. What other apps does ShipBob integrate with?
ShipBob integrates with the following applications:
Adobe Commerce, BigCommerce, Brightpearl, Cin7 Omni, Cymbio, Extensiv Integration Manager, Extensiv Order Management, Inventory Planner, Linnworks, Order Desk, QuickBooks Online Advanced, Rithum, SPS Commerce, ShipStation, Shopify, Shopify Plus, Squarespace, Stitch Labs, TikTok, Wix, WooCommerce, Zentail
Q. What level of support does ShipBob offer?
ShipBob offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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