ShipBob

Amazon-level fulfillment for your ecommerce business.

3,8 /5 (90 reviews) Write a Review!

ShipBob Overview

What is ShipBob?

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.

ShipBob Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Contact ShipBob for detailed pricing information.


ShipBob Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Manage orders directly from within ShipBob and see the live status at any time including tracking progress
Use the fulfillment calculator to calculate package shipping costs
Connect just one or a dozen online stores to ShipBob
ShipBob will import orders, pick, pack and ship them through store and inventory integration
Get a breakdown on orders and more with advanced reporting
View order details and status via mobile device
Track inventory while on the go, and view product availability
Add an image for each product and view quantity on hand
ShipBob video ShipBob screenshot: Manage orders directly from within ShipBob and see the live status at any time including tracking progress ShipBob screenshot: Use the fulfillment calculator to calculate package shipping costs ShipBob screenshot: Connect just one or a dozen online stores to ShipBob ShipBob screenshot: ShipBob will import orders, pick, pack and ship them through store and inventory integration ShipBob screenshot: Get a breakdown on orders and more with advanced reporting ShipBob screenshot: View order details and status via mobile device ShipBob screenshot: Track inventory while on the go, and view product availability ShipBob screenshot: Add an image for each product and view quantity on hand

ShipBob Reviews

ShipBob Reviews

Overall rating
3,8
/
5
Excellent
48

Very good
17

Average
3

Poor
5

Terrible
17

Value for Money
3,6
Features
3,8
Ease of Use
4
Customer Support
3,7
72% recommended this app
Jon M.

Our Most Often Recommended Fulfillment Provider


Jazmen D.

Overall Thoughts About ShipBob Experience

I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.


Verified Reviewer

If you are considering Shipbob, don't


Louisa T.

Great platform for those starting with fulfillment

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.


Steven S.

Best Shipping Option for High-Volume E-commerce start ups

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.


Jon M.
Industry: Management Consulting
Company size: 11-50 Employees

Our Most Often Recommended Fulfillment Provider

Used Daily for 2+ years
Reviewed on 2019/10/14
Review Source: Capterra

Pros

We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Cons

We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jazmen D.
Industry: Consumer Goods
Company size: 11-50 Employees

Overall Thoughts About ShipBob Experience

Used Daily for 1+ year
Reviewed on 2019/09/18
Review Source: Capterra

I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Pros

User friendly software. Customer support is reliable & transparent.

Cons

Sometimes the response is slow with loading pages.

Response from ShipBob

Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Consumer Goods
Company size: 11-50 Employees

If you are considering Shipbob, don't

Used Daily for 1+ year
Reviewed on 2020/07/16
Review Source: Capterra

Pros

East of use, fast integration, 4 warehouses conveniently spread across the USA.

Cons

I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them...

Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen.

Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored.

Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines.

The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal.

If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.

Response from ShipBob

Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Louisa T.
Industry: E-Learning
Company size: 2-10 Employees

Great platform for those starting with fulfillment

Used Monthly for 1+ year
Reviewed on 2019/08/26
Review Source: Capterra

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Pros

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Cons

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steven S.
Industry: Financial Services
Company size: 11-50 Employees

Best Shipping Option for High-Volume E-commerce start ups

Used Daily for 1+ year
Reviewed on 2018/11/02
Review Source: Capterra

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

Pros

The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

Cons

The app works well but no where near as good as the online site.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 90 user ratings
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ShipBob Pricing

ShipBob Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Contact ShipBob for detailed pricing information.

Contact ShipBob for detailed pricing information.

Value for Money
3,6/5
Based on 90 user ratings
Compare value for money rating with alternatives
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ShipBob Features

ShipBob Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Order Tracking
Real Time Data
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization
Shipping Management
Status Tracking
Third Party Integration
Transportation Management
Features
3,8/5
Based on 90 user ratings
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Categories

Additional information for ShipBob

Additional information for ShipBob

Key features of ShipBob

  • 3PL
  • Advanced filters
  • Advanced reporting
  • Back order management
  • Branded packaging
  • CRM
  • Catalog management
  • Contact management
  • Discount management
  • Distributed inventory
  • Expense reports
  • Inventory tracking
  • Multiple user accounts
  • Permission management
  • Price comparison
  • Real-time data
  • Recurring orders
  • Special order management
  • eCommerce integration

Benefits

  • ShipBob offers a one-stop shop for direct-to-consumer fulfillment with an intuitive dashboard for managing orders, inventory and returns in real time.

  • ShipBob can connect to a single or a dozen online stores to import orders, pick, pack and ship them automatically.

  • With warehousing locations within Bethlehem, Los Angeles, Chicago, and Dallas/Ft. Worth businesses are able to offer package delivery anywhere in the continental US within two days.

  • Manage orders directly from within ShipBob and see their live status and tracking progress at any time to answer customers questions without searching for information.

  • Keep tabs on what stock is available within ShipBob’s fulfillment centers and know when to order more with automatic notifications for low inventory.

  • ShipBob FAQs

    ShipBob FAQs

    Below are some frequently asked questions for ShipBob.

    Q. What type of pricing plans does ShipBob offer?

    ShipBob offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Contact ShipBob for detailed pricing information.

    Q. What are the main features of ShipBob?

    ShipBob offers the following features:

    • 3PL
    • Advanced filters
    • Advanced reporting
    • Back order management
    • Branded packaging
    • CRM
    • Catalog management
    • Contact management
    • Discount management
    • Distributed inventory
    • Expense reports
    • Inventory tracking
    • Multiple user accounts
    • Permission management
    • Price comparison
    • Real-time data
    • Recurring orders
    • Special order management
    • eCommerce integration

    Q. Who are the typical users of ShipBob?

    ShipBob has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ShipBob support?

    ShipBob supports the following languages:

    English

    Q. What type of pricing plans does ShipBob offer?

    ShipBob has the following pricing plans:

    Free, Subscription

    Q. Does ShipBob support mobile devices?

    We do not have any information about what devices ShipBob supports

    Q. What other apps does ShipBob integrate with?

    ShipBob integrates with the following applications:

    ApparelMagic, AuditShipment, Freightos, Malomo, Order Desk, QuickBooks Commerce, Shippo, Spark Shipping, Squarespace, Zentail

    Q. What level of support does ShipBob offer?

    ShipBob offers the following support options:

    Phone Support, Online Support, Video Tutorials