About ShipBob

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.


Key benefits of ShipBob

  • ShipBob offers a one-stop shop for direct-to-consumer and business-to-business fulfillment with an intuitive dashboard for managing orders, inventory and returns in real time.

  • ShipBob can connect to a single or a dozen online stores to import orders, pick, pack and ship them automatically.

  • With warehousing locations within Bethlehem, Los Angeles, Chicago, and Dallas/Ft. Worth businesses are able to offer package delivery anywhere in the continental US within two days.

  • Manage orders directly from within ShipBob and see their live status and tracking progress at any time to answer customers questions without searching for information.

  • Keep tabs on what stock is available within ShipBob’s fulfillment centers and know when to order more with automatic notifications for low inventory.

  • Images

    ShipBob Software - Manage orders directly from within ShipBob and see the live status at any time including tracking progress
    ShipBob Software - Use the fulfillment calculator to calculate package shipping costs
    ShipBob Software - Connect just one or a dozen online stores to ShipBob
    ShipBob Software - ShipBob will import orders, pick, pack and ship them through store and inventory integration
    ShipBob Software - Get a breakdown on orders and more with advanced reporting
    ShipBob Software - View order details and status via mobile device
    ShipBob Software - Track inventory while on the go, and view product availability
    ShipBob Software - Add an image for each product and view quantity on hand
    View 9 more
    ShipBob video
    ShipBob Software - Manage orders directly from within ShipBob and see the live status at any time including tracking progress
    ShipBob Software - Use the fulfillment calculator to calculate package shipping costs
    ShipBob Software - Connect just one or a dozen online stores to ShipBob
    ShipBob Software - ShipBob will import orders, pick, pack and ship them through store and inventory integration
    ShipBob Software - Get a breakdown on orders and more with advanced reporting
    ShipBob Software - View order details and status via mobile device
    ShipBob Software - Track inventory while on the go, and view product availability
    ShipBob Software - Add an image for each product and view quantity on hand

    Not sure about ShipBob? Compare with a popular alternative

    ShipBob

    3.6 (103)
    VS.
    Highly reviewed

    Starting Price

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    US$19.99
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    68
    69

    Integrations

    22
    22

    Ease of Use

    3.8 (103)
    4.7 (1,143)

    Value for Money

    3.4 (103)
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    Customer Service

    3.5 (103)
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    Reviews

    Overall rating

    3.6 /5
    (103)
    Value for Money
    3.4/5
    Features
    3.7/5
    Ease of Use
    3.8/5
    Customer Support
    3.5/5

    Already have ShipBob?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 103
    Anastasia
    Overall rating
    • Industry: Sporting Goods
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Changed my life!

    Reviewed on 2019/05/05

    Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on...

    Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing.

    The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR.

    If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

    Pros

    Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

    Cons

    I honestly can't think of anything that I don't like.

    Verified Reviewer
    Overall rating
    • Industry: Sporting Goods
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Gets the Job Done Right

    Reviewed on 2020/03/05

    My review should make it obvious that we love ShipBob. The tools they offer have been incredible...

    My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.

    Pros

    ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.

    Cons

    Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.

    DeAndrew
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Mostly Good, but expensive for items over 1 lb.

    Reviewed on 2023/06/08

    Pros

    I like the visual aspect of the platform. Orders that have issues are easy to resolve.

    Cons

    There is a way to view analytics, but you have to manipulate the URL, which is not right at all.

    Verified Reviewer
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce

    Reviewed on 2018/01/18

    Once it is set up and working, we will have outsource fulfillment saving in time, money, and...

    Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

    Pros

    Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

    Cons

    Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.

    Certain things require manual setup on their side, such as modifying the packing labels.

    Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue

    Vuk
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    A good tool, but the fulfillment is a different story

    Reviewed on 2019/10/29

    The software is not so bad, as are the people in fulfillment - we have had products stolen from the...

    The software is not so bad, as are the people in fulfillment - we have had products stolen from the warehouse, competitors' goods shipped etc. We can see who did it, but have no control over whether or not we want them still working with our product or not. The support try their best to remedy these things, and they are really great, but as long as these things keep happening, and obviously, terms and conditions don't really give you space to make up the damages to the full extent, this is not great.

    Pros

    I like how everything is nice, in big font and images, blue (rests eyes) and intuitive. It's really smart when it comes to WRO creation and simple to track costs. Their business model is really nice.

    The support is also amazing, and makes up quite a bit for the cons.

    Cons

    It's missing some features that one would need when managing stock - like a quick way to view historic product count.
    I would also like to see better and simpler integrations for expedited shipping. Generally, connecting stores is a drag, and should not be so complex.

    Showing 5 reviews of 103 Read all reviews

    ShipBob FAQs

    Below are some frequently asked questions for ShipBob.

    ShipBob offers the following pricing plans:

    • Free Trial: Not Available

    ShipBob has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ShipBob supports the following languages:

    English

    ShipBob supports the following devices:

    ShipBob integrates with the following applications:

    Adobe Commerce, BigCommerce, Brightpearl, Cin7 Omni, Cymbio, Extensiv Integration Manager, Extensiv Order Management, Inventory Planner, Linnworks, Order Desk, QuickBooks Online Advanced, Rithum, SPS Commerce, ShipStation, Shopify, Shopify Plus, Squarespace, Stitch Labs, TikTok, Wix, WooCommerce, Zentail

    ShipBob offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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