Promoter Ninja

Send Net Promoter Score (NPS) surveys to customers

About Promoter Ninja

Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email. With the aim of helping businesses to track customer satisfaction and improve customer experience, Promoter Ninja allows users to import their customer contact list, customize NPS surveys and send them to segmented customer groups using the integrated email service.

In order to help businesses efficiently measure customer loyalty and experience, Promoter Ninja provides users with the tools to create NPS surveys with a 0-10 answer scale, and by analyzing the results businesses can calculate the number of promoters and detractors that they have. To make surveys more personal, users can add their custom branding during the creation process, including logos and color schemes.

Businesses can import their customer contact list in CSV format and segment customers into groups based on defined criteria such as age range, type of customer, length of time as a customer, and more. Promoter Ninja automatically calculates a business's Net Promoter Score as survey results come in, with graphical analytics and statistics in real time. Results can be filtered to gain better insight into which user segments or demographics are most loyal.

Key benefits of Promoter Ninja

  • Create NPS email surveys in multiple languages or add customer's’ preferred language to the CSV file and Promoter Ninja will automatically deliver the questions in their native language.

  • Real-time analytics are generated as participant’s answers come in and users can view their NPS score in real time and filter results to gain additional insight.

  • Import customer contacts to Promoter Ninja simply by uploading a CSV file with as many columns as needed in order to further filter results and facilitate segmentation.

  • Benefit from unlimited segmentation criteria to create user groups based on demographics, location, age, and more, and send emails out in bulk to specific user segments.

  • Customize surveys with custom questions and branding. Add logos and color schemes to email surveys to help customers recognize the brand and encourage participation.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English, Spanish

    Images

    View responses and NPS in real time from the dashboard
    Surveys can be customized and sent directly to customer's email inbox
    View 3 more
    Promoter Ninja screenshot: View responses and NPS in real time from the dashboard Promoter Ninja screenshot: Surveys can be customized and sent directly to customer's email inbox

    Features

    Total features of Promoter Ninja: 18

    • API
    • Activity Dashboard
    • Contact Database
    • Custom Fields
    • Customer Experience Management
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Questions
    • Customizable Templates
    • Data Filtering
    • Email Integration
    • Engagement Analytics
    • Feedback Collection
    • Filtered Views
    • Multi-Language
    • Real Time Analytics
    • Real Time Data
    • Surveys & Feedback

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    Reviews

    Overall rating

    4,8 /5
    (4)
    Value for Money
    4,8/5
    Features
    4/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have Promoter Ninja?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Simple tool for NPS and other customer satisfaction metrics

    Reviewed on 2020/12/04

    Pros

    We are using promoter ninja in trial mode currently. It is a simple tool that does the job of getting NPS clarity . What I like is that it also supports other metrics. Apart from that, it is just simple to use with a clear pricing and proper modification possibilities. Multi-language was a "Must" for us, which promoter ninja also offers.

    Cons

    promoter ninja is a tool, not a powerful NPS software. If you are looking for something complex outside of asking for NPS via email, chat and on the website and having basic tools for analyzing, a different tool might be better.
    If you want to get the job done quickly, which is the case for us, it is a very good choice.

    Raquel R.
    Overall rating
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly.

    Reviewed on 2017/09/14

    Pros

    I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks.
    I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data.
    I am now improving my online school for teachers based on the feedback I got with Promoter Ninja.

    Albert A.
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy, simple and does what it has to do, with many expected features

    Reviewed on 2017/11/06

    price, ease of use.

    price, ease of use.

    Pros

    Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback!

    Cons

    Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it.

    Albert F.
    Overall rating
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing simple product. It does what it says and it's the cheapest I've found.

    Reviewed on 2017/08/18

    Real-time customer feedback and actionable insights.

    Real-time customer feedback and actionable insights.

    Pros

    The survey setup is extremely easy.
    Uploading a CSV is the most flexible way to segment my customer base.
    My NPS is measured in real time as customers answer the surveys.

    Cons

    It would be great if it provided a web version of the survey for users that do not provide e-mail.

    Response from Hoshinplan Strategy

    Thanks for the feedback! We are considering adding the website survey.

    Promoter Ninja FAQs

    Below are some frequently asked questions for Promoter Ninja.

    Promoter Ninja offers the following pricing plans:

    • Starting from: €10,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Survey 1K - €10/month to send NPS surveys to 1,000 people monthly. Survey 10K - €35/month to send NPS surveys to 10,000 people monthly. Survey 100K - €99/month to send NPS surveys to 100,000 people monthly.

    Promoter Ninja offers the following features:

    • Activity dashboard
    • Contact database
    • Custom fields
    • Customer experience management
    • Customer service analytics
    • Customizable branding
    • Customizable questions
    • Customizable templates
    • Data filtering
    • Engagement analytics
    • Feedback collection
    • Filtered views
    • Market segmentation
    • Multi-language
    • Real time analytics
    • Real time data
    • Surveys & feedback

    Promoter Ninja has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Promoter Ninja supports the following languages:

    English, Spanish

    We do not have any information about what devices Promoter Ninja supports

    Promoter Ninja integrates with the following applications:

    SendGrid, Slack

    Promoter Ninja offers the following support options:

    Online Support

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