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nGAGEMENT

nGAGEMENT

Employee engagement platform for call & contact centers

5/5 (1 review)
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nGAGEMENT Overview

nGAGEMENT is a cloud-based employee engagement and gamification platform for call centers which combines game mechanics, social media, and recognition concepts to motivate employees and improve performance.

nGAGEMENT enables the gamification of KPIs through badges, leaderboards, team and peer-to-peer contests, and more. Agents can view their ranking and results on the leaderboard in real-time, collect badges for their achievements, and personalize their profiles and enhance their avatars to show off their progress to their colleagues. Agents can send one another friendly challenges, with a choice of metrics to be compared. More than 25 KPIs are included within the platform, and custom company or industry-specific KPIs are also supported. KPIs can be weighted, and are automatically tracked in nGAGEMENT.

nGAGEMENT also allows users to test employee knowledge and understanding with flash quizzes, which can be managed and monitored from a single screen. Start and end dates can be set, so quizzes can be set to expire on a specific date. Managers can view their team’s performance, and colleagues can recognize each other’s achievements on the activity feed.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United States

Supported Languages

English, French

nGAGEMENT screenshot: Co-workers can send one another friendly challenges nGAGEMENT screenshot: Users can choose from a range of metrics to compete in nGAGEMENT screenshot: Upcoming challenges, latest "cheers", top scorers from the day before, guvu points performance and more... nGAGEMENT screenshot: Agents can see and monitor all of their main KPI performance via a single real-time dashboard nGAGEMENT screenshot: Agents can challenge each other and create micro contests within the team nGAGEMENT screenshot: eLearning and training can be enabled through knowledge questionnaires and quizzes, which can be monitored from a single screen nGAGEMENT screenshot: Agents can check their scores and badges earned, and see their progress on various KPIs, with both standard and company-specific metrics nGAGEMENT screenshot: nGAGEMENT allows users to track all of the key performance metrics within a single dashboard

nGAGEMENT Reviews

Overall rating
5/5
100% positive reviews
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Orsolya H.

nGAGEMENT helps us collaborate!

Used Daily for 1-5 months
Reviewed on 2016/08/10
Review Source: Capterra

nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate between teams and locations. I love that it reminds me of Facabook, and I can get my stats every day.
Finally, I don't have to wait for the boss to tell me how I'm doing LOL!

Pros

easy to use, not a big time-sapping app, allows me to work on my stats before my performance review. Also, they just added integration with customer surveys, and I get to see the results at the same time as management

Cons

Not sure I like the quizzes my manager sends me. Is there a way to limit the frequency of the testing?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
10/10
Based on 1 reviews
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nGAGEMENT Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact nGUVU for pricing information.

Value for Money
5/5
Based on 1 reviews
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nGAGEMENT Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Reporting & Statistics
  • Time & Attendance Tracking

  • API
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Real Time Reporting
  • Recruiting Management
  • Self Service Portal
  • Third Party Integration
Features
5/5
Based on 1 reviews
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Additional information for nGAGEMENT

Key features of nGAGEMENT

  • Activity feed
  • Activity log
  • Activity tracking
  • Alerts / notifications
  • Automatic tracking
  • Badge management
  • Badges
  • Contest management
  • Contests
  • Customizable avatars
  • Dashboard
  • Employee rankings
  • Leaderboards
  • Peer-to-peer challenges
  • Peer-to-peer feedback
  • Personalized profiles
  • Predictive analytics
  • Quizzes
  • Reporting
  • Results tracking
  • Rewards management
  • Weighted KPIs

Benefits

  • Colleagues can send friendly challenges to one another with nGAGEMENT, and individual challenges and micro-contests can be created within teams to increase performance.

  • nGAGEMENT can capture results for any selected indicator, and translate these into points, allowing agents to view their results and ranking in the leaderboard.

  • The platform includes more than 25 built-in KPIs and can support custom company or industry-specific KPIs.

  • Agents can personalize their profiles and enhance their avatars to show off their progress, and earn badges for their achievements.

  • The activity feed allows users to recognize their colleagues’ achievements and accomplishments, and enables peer-to-peer feedback.

  • Contests can be launched using weighted KPIs to judge performance, with nGAGEMENT automatically tracking results.

  • Advanced machine learning allows contact center management to gain insights into performance, workforce optimization, employee attrition, attendance and performance fluctuations, and more.

    • nGAGEMENT FAQs

    Below are some frequently asked questions for nGAGEMENT.

    Q. What type of pricing plans does nGAGEMENT offer?

    nGAGEMENT offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact nGUVU for pricing information.

    Q. What are the main features of nGAGEMENT?

    nGAGEMENT offers the following features:

    • Activity feed
    • Activity log
    • Activity tracking
    • Alerts / notifications
    • Automatic tracking
    • Badge management
    • Badges
    • Contest management
    • Contests
    • Customizable avatars
    • Dashboard
    • Employee rankings
    • Leaderboards
    • Peer-to-peer challenges
    • Peer-to-peer feedback
    • Personalized profiles
    • Predictive analytics
    • Quizzes
    • Reporting
    • Results tracking
    • Rewards management
    • Weighted KPIs

    Q. Who are the typical users of nGAGEMENT?

    nGAGEMENT has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does nGAGEMENT support?

    nGAGEMENT supports the following languages:

    English, French

    Q. What type of pricing plans does nGAGEMENT offer?

    nGAGEMENT has the following pricing plans:

    Subscription

    Q. Does nGAGEMENT support mobile devices?

    We do not have any information about what devices nGAGEMENT supports

    Q. What other apps does nGAGEMENT integrate with?

    nGAGEMENT integrates with the following applications:

    Genesys PureCloud

    Q. What level of support does nGAGEMENT offer?

    nGAGEMENT offers the following support options:

    Online Support, Phone Support

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