About nGAGEMENT
nGAGEMENT is a cloud-based employee engagement and gamification platform for call centers which combines game mechanics, social media, and recognition concepts to motivate employees and improve performance.
nGAGEMENT enables the gamification of KPIs through badges, leaderboards, team and peer-to-peer contests, and more. Agents can view their ranking and results on the leaderboard in real-time, collect badges for their achievements, and personalize their profiles and enhance their avatars to show off their progress to their colleagues. Agents can send one another friendly challenges, with a choice of metrics to be compared. More than 25 KPIs are included within the platform, and custom company or industry-specific KPIs are also supported. KPIs can be weighted, and are automatically tracked in nGAGEMENT.
nGAGEMENT also allows users to test employee knowledge and understanding with flash quizzes, which can be managed and monitored from a single screen. Start and end dates can be set, so quizzes can be set to expire on a specific date. Managers can view their team’s performance, and colleagues can recognize each other’s achievements on the activity feed.
Pricing starting from:
N/A
- Free Trial
- Subscription
Key benefits of nGAGEMENT
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Images
Features
Total features of nGAGEMENT: 18
- Activity Dashboard
- Activity Tracking
- Attendance Management
- Attendance Tracking
- Automatic Notifications
- Avatars
- Collaboration Tools
- Engagement Analytics
- Gamification
- Goal Setting / Tracking
- Performance Management
- Performance Reports
- Personalized Profiles
- Predictive Analytics
- Progress Reports
- Progress Tracking
- Reporting & Statistics
- Rewards Management
Alternatives
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Reviews
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Write a Review!- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
nGAGEMENT helps us collaborate!
Reviewed on 2016/08/10
nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate...
nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate between teams and locations. I love that it reminds me of Facabook, and I can get my stats every day.
Finally, I don't have to wait for the boss to tell me how I'm doing LOL!
Pros
easy to use, not a big time-sapping app, allows me to work on my stats before my performance review. Also, they just added integration with customer surveys, and I get to see the results at the same time as management
Cons
Not sure I like the quizzes my manager sends me. Is there a way to limit the frequency of the testing?
nGAGEMENT FAQs
Below are some frequently asked questions for nGAGEMENT.Q. What type of pricing plans does nGAGEMENT offer?
nGAGEMENT offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact nGUVU for pricing information.
Q. What are the main features of nGAGEMENT?
nGAGEMENT offers the following features:
- Activity feed
- Activity log
- Activity tracking
- Alerts / notifications
- Automatic tracking
- Badge management
- Badges
- Contest management
- Contests
- Customizable avatars
- Dashboard
- Employee rankings
- Leaderboards
- Peer-to-peer challenges
- Peer-to-peer feedback
- Personalized profiles
- Predictive analytics
- Quizzes
- Reporting
- Results tracking
- Rewards management
- Weighted KPIs
Q. Who are the typical users of nGAGEMENT?
nGAGEMENT has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does nGAGEMENT support?
nGAGEMENT supports the following languages:
English, French
Q. Does nGAGEMENT support mobile devices?
We do not have any information about what devices nGAGEMENT supports
Q. What other apps does nGAGEMENT integrate with?
nGAGEMENT integrates with the following applications:
Genesys Cloud
Q. What level of support does nGAGEMENT offer?
nGAGEMENT offers the following support options:
Phone Support, Online Support
Related categories
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