About nGAGEMENT

nGAGEMENT is a cloud-based employee engagement and gamification platform for call centers which combines game mechanics, social media, and recognition concepts to motivate employees and improve performance.

nGAGEMENT enables the gamification of KPIs through badges, leaderboards, team and peer-to-peer contests, and more. Agents can view their ranking and results on the leaderboard in real-time, collect badges for their achievements, and personalize their profiles and enhance their avatars to show off their progress to their colleagues. Agents can send one another friendly challenges, with a choice of metrics to be compared. More than 25 KPIs are included within the platform, and custom company or industry-specific KPIs are also supported. KPIs can be weighted, and are automatically tracked in nGAGEMENT.

nGAGEMENT also allows users to test employee knowledge and understanding with flash quizzes, which can be managed and monitored from a single screen. Start and end dates can be set, so quizzes can be set to expire on a specific date. Managers can view their team’s performance, and colleagues can recognize each other’s achievements on the activity feed.

Key benefits of nGAGEMENT

  • Colleagues can send friendly challenges to one another with nGAGEMENT, and individual challenges and micro-contests can be created within teams to increase performance.

  • nGAGEMENT can capture results for any selected indicator, and translate these into points, allowing agents to view their results and ranking in the leaderboard.

  • The platform includes more than 25 built-in KPIs and can support custom company or industry-specific KPIs.

  • Agents can personalize their profiles and enhance their avatars to show off their progress, and earn badges for their achievements.

  • The activity feed allows users to recognize their colleagues’ achievements and accomplishments, and enables peer-to-peer feedback.

  • Contests can be launched using weighted KPIs to judge performance, with nGAGEMENT automatically tracking results.

  • Advanced machine learning allows contact center management to gain insights into performance, workforce optimization, employee attrition, attendance and performance fluctuations, and more.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English, French

    Images

    Co-workers can send one another friendly challenges
    Users can choose from a range of metrics to compete in
    Upcoming challenges, latest "cheers", top scorers from the day before, guvu points performance and more...
    Agents can see and monitor all of their main KPI performance via a single real-time dashboard
    Agents can challenge each other and create micro contests within the team
    eLearning and training can be enabled through knowledge questionnaires and quizzes, which can be monitored from a single screen
    Agents can check their scores and badges earned, and see their progress on various KPIs, with both standard and company-specific metrics
    nGAGEMENT allows users to track all of the key performance metrics within a single dashboard
    View 9 more
    nGAGEMENT screenshot: Co-workers can send one another friendly challenges nGAGEMENT screenshot: Users can choose from a range of metrics to compete in nGAGEMENT screenshot: Upcoming challenges, latest "cheers", top scorers from the day before, guvu points performance and more... nGAGEMENT screenshot: Agents can see and monitor all of their main KPI performance via a single real-time dashboard nGAGEMENT screenshot: Agents can challenge each other and create micro contests within the team nGAGEMENT screenshot: eLearning and training can be enabled through knowledge questionnaires and quizzes, which can be monitored from a single screen nGAGEMENT screenshot: Agents can check their scores and badges earned, and see their progress on various KPIs, with both standard and company-specific metrics nGAGEMENT screenshot: nGAGEMENT allows users to track all of the key performance metrics within a single dashboard

    Features

    Total features of nGAGEMENT: 18

    • Activity Dashboard
    • Activity Tracking
    • Attendance Management
    • Attendance Tracking
    • Automatic Notifications
    • Avatars
    • Collaboration Tools
    • Engagement Analytics
    • Gamification
    • Goal Setting / Tracking
    • Performance Management
    • Performance Reports
    • Personalized Profiles
    • Predictive Analytics
    • Progress Reports
    • Progress Tracking
    • Reporting & Statistics
    • Rewards Management

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have nGAGEMENT?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 1 review
    Orsolya H.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    nGAGEMENT helps us collaborate!

    Reviewed on 2016/08/10

    nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate...

    nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate between teams and locations. I love that it reminds me of Facabook, and I can get my stats every day.
    Finally, I don't have to wait for the boss to tell me how I'm doing LOL!

    Pros

    easy to use, not a big time-sapping app, allows me to work on my stats before my performance review. Also, they just added integration with customer surveys, and I get to see the results at the same time as management

    Cons

    Not sure I like the quizzes my manager sends me. Is there a way to limit the frequency of the testing?

    nGAGEMENT FAQs

    Below are some frequently asked questions for nGAGEMENT.

    nGAGEMENT offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact nGUVU for pricing information.

    nGAGEMENT offers the following features:

    • Activity feed
    • Activity log
    • Activity tracking
    • Alerts / notifications
    • Automatic tracking
    • Badge management
    • Badges
    • Contest management
    • Contests
    • Customizable avatars
    • Dashboard
    • Employee rankings
    • Leaderboards
    • Peer-to-peer challenges
    • Peer-to-peer feedback
    • Personalized profiles
    • Predictive analytics
    • Quizzes
    • Reporting
    • Results tracking
    • Rewards management
    • Weighted KPIs

    nGAGEMENT has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    nGAGEMENT supports the following languages:

    English, French

    We do not have any information about what devices nGAGEMENT supports

    nGAGEMENT integrates with the following applications:

    Genesys Cloud

    nGAGEMENT offers the following support options:

    Phone Support, Online Support

    Related categories

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