Marchex
About Marchex
Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.
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Reviews
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- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great service and support but needs a visual facelift on the UI.
Reviewed on 2018/02/23
Pros
The call tracking is seamless and the reports are robust enough for us to send to clients to justify the advertising we're providing.
Cons
User interface seems dated. I think it could be cleaned up and streamlined a bit more, sometimes you really have to go digging for what you're looking for.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must Have Tool for Call Tracking
Reviewed on 2018/08/15
Pros
The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential.
Cons
Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
A tool that has failed to adapt to change.
Reviewed on 2021/03/18
It served its purpose however we are now moving to a software that has more features that lend...
It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing.
Pros
I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls.
Cons
The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality.
Response from Marchex
We take feedback from customers very seriously and are disappointed to hear we didn't meet the high standards of excellence we strive to provide every customer.
Regarding the product feature set, Marchex launched its new Marketing Edge platform with numerous key integrations and self-serve functionality in July 2020. While migration of existing customers from our older MCA platform is currently voluntary, customers who have completed the migration have expressed very positive feedback. We have a streamlined process for migration that is aimed toward minimal disruption to customers. The invitation extended in October 2020 to your company is still open and our team is ready to provide a seamless experience.
Please reach out to me directly at [email protected] to discuss further. Thank you for being a customer.
Lance G, Marchex Customer Experience Team.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Reporting to be desired
Reviewed on 2018/02/23
marketing numbers and the ability to listen to them, the basics
marketing numbers and the ability to listen to them, the basics
Pros
It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers.
Cons
I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We have used Marchex to track our phone calls and have seen good results.
Reviewed on 2018/02/28
Call tracking for our call center
Call tracking for our call center
Pros
The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful.
Cons
The technical support can take a while when there is a problem and we loose out on valuable data while it is being looked into.
Marchex FAQs
Below are some frequently asked questions for Marchex.Q. What type of pricing plans does Marchex offer?
Marchex offers the following pricing plans:
- Starting from: US$0.01
- Free Trial: Available
Contact Marchex for pricing information.
Q. Who are the typical users of Marchex?
Marchex has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Marchex support?
Marchex supports the following languages:
English
Q. Does Marchex support mobile devices?
Marchex supports the following devices:
Q. What other apps does Marchex integrate with?
Marchex integrates with the following applications:
Acquisio, ActivEngage, Adobe Analytics, CRM Analytics, CarNow, Conversational Cloud, Google Ads, Google Analytics 360, HubSpot CRM, Kenshoo Infinity Suite, NinjaCat, TapClicks
Q. What level of support does Marchex offer?
Marchex offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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