Marchex Call Tracking
Call tracking for digital marketing strategies
4,4 /5 (30 reviews) Write a Review!Marchex Call Tracking Overview
What is Marchex Call Tracking?
Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.
Marchex Call Tracking Overview
Pricing
Pricing options
Contact Marchex for pricing information.
Marchex Call Tracking Features
Media


Marchex Call Tracking Reviews
Marchex Call Tracking Reviews
Good Product for Call Tracing, easy to use
able to track calls generated from Google Adwords ad spend and focus on getting more calls and spending less in Google Adwords. Also able to track calls generated from Facebook. Calls are recorded and interface allows for easy listening to determine quality of the call.
Marchex is a good source for call tracking needs
Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking
Reporting to be desired
marketing numbers and the ability to listen to them, the basics
Compare overall rating with alternatives
Compare with alternatives
Must Have Tool for Call Tracking
Pros
The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential.
Cons
Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone.
Good Product for Call Tracing, easy to use
able to track calls generated from Google Adwords ad spend and focus on getting more calls and spending less in Google Adwords. Also able to track calls generated from Facebook. Calls are recorded and interface allows for easy listening to determine quality of the call.
Pros
customer support for set up is very good, quick and simple
Keyword Level Tracking available
integrates easy enough with Google Adwords for keyword level tracking, but haven't been able to track search terms used
Cons
customer support for trouble shooting is a little difficult
interface is easy enough to use but calls data needs to be downloaded to generate reports
getting in touch with a sales person is not easy
not a lot of bells and whistles compared to other platforms
Marchex is a good source for call tracking needs
Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking
Pros
Easy to use and share with our clients on how to use
Cons
Limited reports and tracking on calls. Not as easy to share with our clients on how to use. Had to create a tutorial to email them on the steps to use to check their calls from their ads in our magazine, ORANGE COUNTY LIVING.
Reporting to be desired
marketing numbers and the ability to listen to them, the basics
Pros
It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers.
Cons
I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all.
Always received great data, service, and support!
Pros
Overall tracking ability. It's hard to put a value on being able to effectively track marketing campaigns, but Marchex has really made it possible for us to see what is working and what isn't. The platform has also increased our efficiency for new development transitioning.
Cons
Wish there was a little more detail on some of the reporting and how certain #s are effected. I get a fair amount of "Other" calls by status and am unsure what causes this, but it could be purely from my lack of knowledge about how that category works. I haven't done much research in the help guides regarding. I also have a hard time figuring out how my locations get categorized so I have properties that are broken out and listed just as "other" while the rest have their location names.
Compare user recommendation rating with alternatives
Compare with alternatives
Marchex Call Tracking Pricing
Marchex Call Tracking Pricing
Contact Marchex for pricing information.
Contact Marchex for pricing information.
Compare value for money rating with alternatives
Compare with alternatives
Marchex Call Tracking Features
Marchex Call Tracking Features
Compare features rating with alternatives
Compare with alternatives
Categories
Additional information for Marchex Call Tracking
Additional information for Marchex Call Tracking
Key features of Marchex Call Tracking
- API
- Call Analysis
- Call Reporting
- Call Tracking
- Caller ID
- Campaign Management
- Conversion Rate Optimization
- Custom Landing Pages
- Engagement Analytics
- Real Time Analytics
- Referral Source Tracking
- Third Party Integration
- Visual Analytics
Benefits
Marchex Call Tracking FAQs
Marchex Call Tracking FAQs
Below are some frequently asked questions for Marchex Call Tracking.
Q. What type of pricing plans does Marchex Call Tracking offer?
Marchex Call Tracking offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact Marchex for pricing information.
Q. What are the main features of Marchex Call Tracking?
Marchex Call Tracking offers the following features:
- API
- Call Analysis
- Call Reporting
- Call Tracking
- Caller ID
- Campaign Management
- Conversion Rate Optimization
- Custom Landing Pages
- Engagement Analytics
- Real Time Analytics
- Referral Source Tracking
- Third Party Integration
- Visual Analytics
Q. Who are the typical users of Marchex Call Tracking?
Marchex Call Tracking has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Marchex Call Tracking support?
Marchex Call Tracking supports the following languages:
English
Q. What type of pricing plans does Marchex Call Tracking offer?
Marchex Call Tracking has the following pricing plans:
Subscription
Q. Does Marchex Call Tracking support mobile devices?
We do not have any information about what devices Marchex Call Tracking supports
Q. What other apps does Marchex Call Tracking integrate with?
Marchex Call Tracking integrates with the following applications:
AgencyAnalytics, DashThis, Google AdWords, Google Analytics, Grow, Kenshoo Enterprise, LivePerson, NinjaCat, QuanticMind, TapClicks
Q. What level of support does Marchex Call Tracking offer?
Marchex Call Tracking offers the following support options:
Online Support, Phone Support