About Marchex

Marchex is a leading conversational analytics company that connects the voice of the customer to your business. We deliver AI-driven insights and solutions to help companies find, engage and nurture their most valuable customers across voice and text-based communication channels. Marchex leverages proprietary data and conversational insights to deliver real-time solutions that enable brands to personalize customer interactions.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Marchex

  • Accurately Attribute Calls and Texts

  • Increase Your Return on Ad Spend

  • Get the Credit Your Agency Deserves

  • Rescue Lost Sales

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Marchex Software - Accurately Attribute Calls and Texts
Know which marketing efforts generate inbound calls and texts.
    Marchex Software - Increase Your Return on Ad Spend
Understand call outcomes using Conversation Intelligence.
    Marchex Software - Get the Credit Your Agency Deserves
Take credit for marketing-driven texts and phone sales.
    Marchex Software - Rescue Lost Sales¹
Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy.
¹Not included with Marketing Edge, but Sales Edge Rescue seamlessly integrates as an add-on product.
    View 5 more
    Marchex video
    Marchex video
    Marchex Software - Accurately Attribute Calls and Texts
Know which marketing efforts generate inbound calls and texts. Marchex Software - Increase Your Return on Ad Spend
Understand call outcomes using Conversation Intelligence. Marchex Software - Get the Credit Your Agency Deserves
Take credit for marketing-driven texts and phone sales. Marchex Software - Rescue Lost Sales¹
Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy.
¹Not included with Marketing Edge, but Sales Edge Rescue seamlessly integrates as an add-on product.

    Features

    Total features of Marchex: 31

    • 2-Way Messaging
    • AI/Machine Learning
    • API
    • Automated Responses
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Tracking
    • Call Tracking Metrics
    • Call Transcription
    • Caller ID
    • Campaign Management
    • Contact Management
    • Conversion Rate Optimization
    • Conversion Tracking
    • Engagement Tracking
    • IVR / Voice Recognition
    • Keyword Tracking
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Coupons
    • Mobile Keywords
    • Multi-Channel Communication
    • Polls/Voting
    • Real Time Analytics
    • Reporting/Analytics
    • Scheduled Messaging
    • Shortcodes
    • Text-to-Win
    • Third Party Integrations

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    Reviews

    Overall rating

    4,4 /5
    (32)
    Value for Money
    4/5
    Features
    4,0/5
    Ease of Use
    4,2/5
    Customer Support
    4,0/5

    Already have Marchex?

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    Write a Review!
    Showing 5 reviews of 32
    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Must Have Tool for Call Tracking

    Reviewed on 2018/08/15

    Pros

    The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential.

    Cons

    Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone.

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Good Product for Call Tracing, easy to use

    Reviewed on 2018/02/22

    able to track calls generated from Google Adwords ad spend and focus on getting more calls and...

    able to track calls generated from Google Adwords ad spend and focus on getting more calls and spending less in Google Adwords. Also able to track calls generated from Facebook. Calls are recorded and interface allows for easy listening to determine quality of the call.

    Pros

    customer support for set up is very good, quick and simple
    Keyword Level Tracking available
    integrates easy enough with Google Adwords for keyword level tracking, but haven't been able to track search terms used

    Cons

    customer support for trouble shooting is a little difficult
    interface is easy enough to use but calls data needs to be downloaded to generate reports
    getting in touch with a sales person is not easy
    not a lot of bells and whistles compared to other platforms

    Zakary H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    A tool that has failed to adapt to change.

    Reviewed on 2021/03/18

    It served its purpose however we are now moving to a software that has more features that lend...

    It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing.

    Pros

    I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls.

    Cons

    The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality.

    Response from Marchex

    We take feedback from customers very seriously and are disappointed to hear we didn't meet the high standards of excellence we strive to provide every customer.

    Regarding the product feature set, Marchex launched its new Marketing Edge platform with numerous key integrations and self-serve functionality in July 2020. While migration of existing customers from our older MCA platform is currently voluntary, customers who have completed the migration have expressed very positive feedback. We have a streamlined process for migration that is aimed toward minimal disruption to customers. The invitation extended in October 2020 to your company is still open and our team is ready to provide a seamless experience.

    Please reach out to me directly at [email protected] to discuss further. Thank you for being a customer.

    Lance G, Marchex Customer Experience Team.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Reporting to be desired

    Reviewed on 2018/02/23

    marketing numbers and the ability to listen to them, the basics

    marketing numbers and the ability to listen to them, the basics

    Pros

    It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers.

    Cons

    I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all.

    Rayne B.
    Overall rating
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Always received great data, service, and support!

    Reviewed on 2018/02/26

    Pros

    Overall tracking ability. It's hard to put a value on being able to effectively track marketing campaigns, but Marchex has really made it possible for us to see what is working and what isn't. The platform has also increased our efficiency for new development transitioning.

    Cons

    Wish there was a little more detail on some of the reporting and how certain #s are effected. I get a fair amount of "Other" calls by status and am unsure what causes this, but it could be purely from my lack of knowledge about how that category works. I haven't done much research in the help guides regarding. I also have a hard time figuring out how my locations get categorized so I have properties that are broken out and listed just as "other" while the rest have their location names.

    Showing 5 reviews of 32 Read all reviews

    Marchex FAQs

    Below are some frequently asked questions for Marchex.

    Marchex offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Contact Marchex for pricing information.

    Marchex has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Marchex supports the following languages:

    English

    Marchex supports the following devices:

    Marchex integrates with the following applications:

    Acquisio, ActivEngage, Adobe Analytics, CarNow, Conversational Cloud, Google Ads, Google Analytics, HubSpot CRM, Kenshoo Infinity Suite, NinjaCat, Salesforce Analytics Cloud, TapClicks

    Marchex offers the following support options:

    Email/Help Desk, Phone Support, Chat

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