SwiftCase

Get your workload under control with ease.

4,6 /5 (25 reviews) Write a Review!

SwiftCase Overview

What is SwiftCase?

SwiftCase is a scalable business platform for automating workflow management across a versatile range of industries. Suitable for small, medium and Enterprise organizations, the system offers a bespoke and pre-configured approach to handling day-to-day cases, processes, tasks and jobs alike. Centralized wholly within the cloud and boasting a single browser-based interface, SwiftCase features Red, Amber, Green (RAG) "traffic light" job tracking for ensuring that due-dates and deadlines are not missed. Notifications and reminders can then be set and scheduled to remind staff, while employee allocation is again automated based on specified business process rules to match the right staff with the most appropriate jobs.

The promise of reduced administration time and cost is again backed by robust integration options alongside other existing business systems. Working with SwiftTrack for tracking case services and compatible with Google Apps, SwiftCase also connects to email, mobile messaging (SMS), DropBox online storage, Sage and Microsoft Excel. Manual data entry or imports are eliminated to minimize data loss and improve accuracy, while encouraging collaboration between between business teams. Additional key features then go on to include scheduled reporting and custom statistical capabilities with graphical visualizations, plus rich user management settings including role-based permissions.

SwiftCase Overview

Pricing

Starting from
£6,00/month

Pricing options

Free Trial
Subscription
Value for money

Request a demo and price quote via the contact section of the website.


SwiftCase Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

The Red, Amber, Green (RAG) system for tracking task progress promises to ensure that important deadlines are tracked and not missed
Pre-configured automated workflows for handling the daily processes of any business claim to streamline operations and reduce administration costs
Auto-allocation uses availability management to allocate every type of staff to any given task based on the location, relevent skills and job requirements
The system boasts compehensive user management features with role-based accessibility permissions for staff
Daily, weekly or monthly reports can be setup and scheduled to provide detailed analysis of tracked business processes
SwiftCase screenshot: The Red, Amber, Green (RAG) system for tracking task progress promises to ensure that important deadlines are tracked and not missed SwiftCase screenshot: Pre-configured automated workflows for handling the daily processes of any business claim to streamline operations and reduce administration costs SwiftCase screenshot: Auto-allocation uses availability management to allocate every type of staff to any given task based on the location, relevent skills and job requirements SwiftCase screenshot: The system boasts compehensive user management features with role-based accessibility permissions for staff SwiftCase screenshot: Daily, weekly or monthly reports can be setup and scheduled to provide detailed analysis of tracked business processes

SwiftCase Reviews

SwiftCase Reviews

Overall rating
4,6
/
5
Excellent
17

Very good
6

Average
2

Poor
0

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,7
Customer Support
4,7
92% recommended this app
Benn C.

A Swift Case

Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage, works exactly how the name is presented.


Niki H.

Swiftcase Review

We upgraded to Swiftcase from our own previous case management system. The system is simple to use (after a little bit of getting used to) and I can't think of a better system for us to use. Users are assigned skills and accountability depending on their job role which is more advanced than our previous system.


Sam J.

Capterra work flow

As a workflow management solution, I found SwiftCase relatively easy to use. Obviously there is a learning curve getting used to a new solution, although by using SwiftCase I was able to reduce administration time and make workflow processes more efficient
Sam Jbarah, Senior Quality Engineer at Qatar Petroleum.


Kristina H.

Skinny Tonic SwiftCase review

SwiftCase is to be employed to deal with all aspects of Customer Service, including:
Dealing with all queries and complaints in an efficient and accurate manner
Logging all complaints and keeping track of all actions, refunds and customer issues
Removing the need to send multiple emails to resolve issues - all interactions with customers are easily traceable

The level of service we have received in getting the product set up for our use has been exceptional. It has been tailored completely to our needs with great attention to detail and excellent customer support.


Christine B.

Case Management

All in all, Swiftcase is very beneficial to our business, with easy to use functions, automation, user friendly. with structured workflows.

I believe the use of Swiftcase in any business will greatly help their administrative times and costs.


Benn C.
Industry: Legal Services
Company size: 51-200 Employees

A Swift Case

Used Daily for 2+ years
Reviewed on 2019/01/21
Review Source: Capterra

Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage, works exactly how the name is presented.

Pros

I love how clearly laid out swift case is making it almost elementary to operate from case to case. The task page helps to keep all work organised with urgent priority cases allowing us to be able to prioritise work dependant on our workload.

Cons

In my experience using swift case I can not think of any issues that have occurred which has affected any case.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Niki H.
Industry: Legal Services
Company size: 51-200 Employees

Swiftcase Review

Used Daily for 2+ years
Reviewed on 2019/01/21
Review Source: Capterra

We upgraded to Swiftcase from our own previous case management system. The system is simple to use (after a little bit of getting used to) and I can't think of a better system for us to use. Users are assigned skills and accountability depending on their job role which is more advanced than our previous system.

Pros

I think Swiftcase is user friendly and has many exciting features.

Cons

There are aspects that I do not feel are relevant to my job role that I would like to remove from my page view.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sam J.

Capterra work flow

Reviewed on 2015/06/22
Review Source: Capterra

As a workflow management solution, I found SwiftCase relatively easy to use. Obviously there is a learning curve getting used to a new solution, although by using SwiftCase I was able to reduce administration time and make workflow processes more efficient
Sam Jbarah, Senior Quality Engineer at Qatar Petroleum.

Rating breakdown

Ease of Use
Customer Support

Kristina H.
Industry: Food & Beverages
Company size: 11-50 Employees

Skinny Tonic SwiftCase review

Used Daily for Free Trial
Reviewed on 2020/07/13
Review Source: Capterra

SwiftCase is to be employed to deal with all aspects of Customer Service, including:
Dealing with all queries and complaints in an efficient and accurate manner
Logging all complaints and keeping track of all actions, refunds and customer issues
Removing the need to send multiple emails to resolve issues - all interactions with customers are easily traceable

The level of service we have received in getting the product set up for our use has been exceptional. It has been tailored completely to our needs with great attention to detail and excellent customer support.

Pros

Intuitive and customisable
Integrates easily with website and emails
Collates information for each case in once place
Enables efficient analysis of costs to business and highlights areas of concern
Thorough set up procedure facilitates ease of operating

Cons

Currently using trial version so no issues encountered as yet

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christine B.
Industry: Automotive
Company size: 11-50 Employees

Case Management

Used Daily for 2+ years
Reviewed on 2019/01/21
Review Source: Capterra

All in all, Swiftcase is very beneficial to our business, with easy to use functions, automation, user friendly. with structured workflows.

I believe the use of Swiftcase in any business will greatly help their administrative times and costs.

Pros

The automation functions are a great help for speed and accuracy.

Cons

Sometimes the workflow does need to be manually overwriting to complete an "out of the box" task. But it does what it says on the tin!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9,1/10
Based on 25 user ratings
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SwiftCase Pricing

SwiftCase Pricing

Starting from
£6,00/month
Free Trial
Subscription
Value for money

Request a demo and price quote via the contact section of the website.

Request a demo and price quote via the contact section of the website.

Value for Money
4,5/5
Based on 25 user ratings
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SwiftCase Features

SwiftCase Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 25 user ratings
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Categories

Additional information for SwiftCase

Additional information for SwiftCase

Key features of SwiftCase

  • Alerts / notifications
  • Application integration
  • Automatic reminders
  • Billing & invoicing
  • Business process automation
  • Case management
  • Client portal
  • Collaboration tools
  • Configurable workflow
  • Customizable dashboard
  • Data visualizations
  • Email notifications
  • Event monitoring
  • Job management
  • Mobile process management
  • PDF conversion
  • Prioritization
  • Process management
  • Proposal generation
  • Quote management
  • Rating system
  • Reporting & statistics
  • Resource allocation
  • Role-based permissions
  • SMS integration
  • Time & expense tracking
  • To-do list
  • User Management
  • Workflow Builder
  • Workflow management

Benefits

All your info organised in one place with easy access for team members that need to see it.

Stop wasting time re-entering data into multiple systems, with information from all your work apps integrated with your new organised task workflows.

Information is connected across your business with step-by-step workflows to maintain the consistency of your service - all work completed, with nothing missed.

Automatic warnings about key deadlines from a simple colour-coded traffic-light system, with automated events based on what you need to get done - hit all your deadlines.

Managing your business with SwiftCase just works.

SwiftCase FAQs

SwiftCase FAQs

Below are some frequently asked questions for SwiftCase.

Q. What type of pricing plans does SwiftCase offer?

SwiftCase offers the following pricing plans:

Starting from: £6,00/month

Pricing model: Subscription

Free Trial: Available

Request a demo and price quote via the contact section of the website.

Q. What are the main features of SwiftCase?

SwiftCase offers the following features:

  • Alerts / notifications
  • Application integration
  • Automatic reminders
  • Billing & invoicing
  • Business process automation
  • Case management
  • Client portal
  • Collaboration tools
  • Configurable workflow
  • Customizable dashboard
  • Data visualizations
  • Email notifications
  • Event monitoring
  • Job management
  • Mobile process management
  • PDF conversion
  • Prioritization
  • Process management
  • Proposal generation
  • Quote management
  • Rating system
  • Reporting & statistics
  • Resource allocation
  • Role-based permissions
  • SMS integration
  • Time & expense tracking
  • To-do list
  • User Management
  • Workflow Builder
  • Workflow management

Q. Who are the typical users of SwiftCase?

SwiftCase has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SwiftCase support?

SwiftCase supports the following languages:

English

Q. What type of pricing plans does SwiftCase offer?

SwiftCase has the following pricing plans:

Subscription

Q. Does SwiftCase support mobile devices?

We do not have any information about what devices SwiftCase supports

Q. What other apps does SwiftCase integrate with?

SwiftCase integrates with the following applications:

Dropbox Business, Formstack Forms, Gmail, HubSpot CRM, Microsoft Excel, Microsoft Outlook, Sage CRM, Xero

Q. What level of support does SwiftCase offer?

SwiftCase offers the following support options:

Phone Support, Online Support, Knowledge Base