About Sirvoy

Sirvoy Booking System is a cloud-based hotel reservation and property management system which enables users to receive and manage bookings from multiple channels. The system is designed for small and medium-sized hotels, B&Bs, hostels, guest houses, motels, and lodges.

Sirvoy Booking System allows users to embed a booking engine in their website, enabling guests to make bookings at any time. Two-way integrations with other booking channels allow customers to book through TripAdvisor, Booking.com, Expedia, Hostelworld, Agoda, and more. Users can create and categorize multiple room types, manage rates, taxes, and surcharges, set restrictions, block individual rooms or units, and generate discount or coupon codes. Seasonal rates are supported, allowing users to optimize their income throughout the year. Automated emails can be sent out to guests for booking confirmations, check-in, check-out, and more, using customizable SMS and email templates.

With Sirvoy Booking System, users can process payments at the time of booking, store credit card details to be processed later, and create invoices and cash receipts. Bookings can be modified and cancelled, and users can schedule housekeeping and cleaning tasks for rooms. Booking PDFs can be printed, and booking information can be exported to other systems.

Key benefits of Sirvoy

  • The booking engine can be integrated with hotel websites via a code snippet or WordPress plugin, and with Facebook pages, allowing guests to book online from any device.

  • Two-way integrations with a range of online travel agencies (OTAs) and booking sites, automating updates to availability and bookings across multiple channels.

  • Surcharges and taxes can be managed, and users can offer add-ons or extras such as extra beds, breakfast, and packaged offers with bookings.

  • Users can set booking restrictions, such as length of stay restrictions and closed periods, create and manage seasonal rates, and offer discounts or coupon codes to customers.

  • Customers can be sent automated messages for check-in, check-out, and other events, using customizable SMS and email templates.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 3 others, India, Mexico, United States

    Supported Languages

    English, French, German, Norwegian, Spanish, Swedish

    Images

    Access from anywhere.
    Users can access bookings from any device
    The booking detail page in Sirvoy Booking System
    Users can control taxes and surcharges
    The dashboard gives users an overview of new books and cancellations, check-ins, check-outs, occupancy, and more
    View 7 more
    Sirvoy video
    Sirvoy screenshot: Access from anywhere. Sirvoy screenshot: Users can access bookings from any device Sirvoy screenshot: The booking detail page in Sirvoy Booking System Sirvoy screenshot: Sirvoy screenshot: Users can control taxes and surcharges Sirvoy screenshot: The dashboard gives users an overview of new books and cancellations, check-ins, check-outs, occupancy, and more

    Features

    Total features of Sirvoy: 51

    • Alerts/Notifications
    • Automatic Backup
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Categorisation/Grouping
    • Channel Analytics
    • Credit Card Processing
    • Customizable Fields
    • Customizable Templates
    • Data Import/Export
    • Dorms
    • Dynamic Pricing
    • Email Management
    • Email Templates
    • Employee Management
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Guest Experience Management
    • Housekeeping Management
    • Invoice Management
    • Maintenance Management
    • Maintenance Scheduling
    • Marketing Automation
    • Multi-Channel Sync
    • Multi-Language
    • Multi-Property
    • Multiple User Accounts
    • Online Booking
    • Point of Sale (POS)
    • Price / Margin Management
    • Private Rooms
    • Promotions Management
    • Rate Management
    • Reporting & Statistics
    • Reservations Management
    • Restriction Management
    • Room Booking
    • Room Inventory
    • SMS Messaging
    • SSL Security
    • Single Property
    • Social Media Integration
    • Spa/Activity Management
    • Task Scheduling
    • Website Integration

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    Reviews

    Overall rating

    4,6 /5
    (215)
    Value for Money
    4,6/5
    Features
    4,3/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have Sirvoy?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 215
    Arne frode P.
    Overall rating
    • Industry: Wholesale
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great booking system - easy to use

    Reviewed on 2018/11/02

    In our company we save time and money using Sirvoy software.
    Works every time - any time :)

    In our company we save time and money using Sirvoy software.
    Works every time - any time :)

    Pros

    Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

    Cons

    We are most satisfied with this software.

    Response from Sirvoy

    Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

    Christopher K.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Does What it Says.

    Reviewed on 2020/09/03

    Good product, good support, much easier than others to set up and use.

    Good product, good support, much easier than others to set up and use.

    Pros

    I have been using a similar system since 2008 which whilst slightly cheaper and integrated with more channels it had become very complicated to use. It was more programmer friendly than hotel use friendly and the support being a ticket system was not so good and slow with little out of hours support.

    This product is easy very to use from the box. It took me a couple of hours to set up (mostly spent reading the manual) and I have tweaked it over the the following weeks. Support is very quick, in some cases instant. They use a chat system and there is a button on just about every page. Longest I have waited is less than 5 minutes. Help is imbedded into most pages which can be expanded upon if required. I would strongly recommend you try it.

    Cons

    I don't dislike anything but I do have a few wishes. First SMS alerts only work on reservations from your own website and not for channels, the latter should be an option. Ical is used when API is available like Airbnb for example which would fix the cancelation issue others have mentioned. Channels available seem to be for English speaking websites only. There are no French ones for instance.

    Response from Sirvoy

    Thank you so much for your kind review Christopher. We always love to hear about our clients experience with us, particularly those who have made the leap and changed systems. We are so happy that it has worked out and that you are finding our Support helpful. We would have to agree; we think they're pretty awesome too! I note your comments and your wishlist, and please feel free to share your thoughts with them as we do try to incorporate these into future updates. In the meantime thank you for your business and we look forward to continue working with you. Adele

    Peter S.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Channel Manager for a small hotel

    Reviewed on 2021/03/25

    Not one overbooking in 2 1/2 years, but had a couple with our previous Channel Manager. Sirvoy...

    Not one overbooking in 2 1/2 years, but had a couple with our previous Channel Manager. Sirvoy updates the availability on all channels much more quickly.

    Pros

    Apart from the fact that it works well and is easy to use the support team are always responsive and helpful. It is also by far the most economical solution I could find and the booking engine was easy to install on our website.

    Cons

    Can't think of any real problems. Adding support for more OTAs e.g. Ctrip, maybe.

    Response from Sirvoy

    Hello Peter, what a super review! Thanks for taking time out of your day to leave us this feedback, it's really appreciated. Wishing you all the very best. Regards, Adele

    Dennis C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Used it for several years

    Reviewed on 2018/04/28

    Pros

    Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

    Cons

    It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

    Response from Sirvoy

    Hi Dennis, thanks for your review. See my responses below.
    - It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to [email protected] if you wish to detail further.
    - In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
    - Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
    - You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
    - If you click on the user icon on the top right of every page it will give you an option to contact support.
    - I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
    I hope this clarifies some of the issues. Thanks, Adele

    Mitch W.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Sirvoy works. Well. Very well and really straight-forward.

    Reviewed on 2020/12/15

    Easy.

    Easy.

    Pros

    It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

    Cons

    Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

    Response from Sirvoy

    Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele

    Showing 5 reviews of 215 Read all reviews

    Sirvoy FAQs

    Below are some frequently asked questions for Sirvoy.

    Sirvoy offers the following pricing plans:

    • Starting from: US$9,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Pricing is based on the number of rooms. Starter: from $9/month. Pro: from $35/month.

    We do not have any information about Sirvoy features

    Sirvoy has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Sirvoy supports the following languages:

    English, French, German, Norwegian, Spanish, Swedish

    Sirvoy supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Sirvoy integrates with the following applications:

    Authorize.Net, Facebook, Google Calendar, PayPal, Stripe

    Sirvoy offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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