Sirvoy Booking System

Hotel reservation & property management system

4,6 /5 (207 reviews) Write a Review!

Sirvoy Booking System Overview

What is Sirvoy Booking System?

Sirvoy Booking System is a cloud-based hotel reservation and property management system which enables users to receive and manage bookings from multiple channels. The system is designed for small and medium-sized hotels, B&Bs, hostels, guest houses, motels, and lodges.

Sirvoy Booking System allows users to embed a booking engine in their website, enabling guests to make bookings at any time. Two-way integrations with other booking channels allow customers to book through TripAdvisor, Booking.com, Expedia, Hostelworld, Agoda, and more. Users can create and categorize multiple room types, manage rates, taxes, and surcharges, set restrictions, block individual rooms or units, and generate discount or coupon codes. Seasonal rates are supported, allowing users to optimize their income throughout the year. Automated emails can be sent out to guests for booking confirmations, check-in, check-out, and more, using customizable SMS and email templates.

With Sirvoy Booking System, users can process payments at the time of booking, store credit card details to be processed later, and create invoices and cash receipts. Bookings can be modified and cancelled, and users can schedule housekeeping and cleaning tasks for rooms. Booking PDFs can be printed, and booking information can be exported to other systems.

Sirvoy Booking System Overview

Pricing

Starting from
US$9,00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Pricing is based on the number of rooms.
Starter: from $9/month.
Pro: from $35/month.


Sirvoy Booking System Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, Dutch, English, Finnish, French and 5 others, German, Japanese, Norwegian, Spanish, Swedish

Media

Access from anywhere.
Users can access bookings from any device
The booking detail page in Sirvoy Booking System
Users can control taxes and surcharges
Users can control taxes and surcharges
The dashboard gives users an overview of new books and cancellations, check-ins, check-outs, occupancy, and more
Sirvoy Booking System video Sirvoy Booking System screenshot: Access from anywhere. Sirvoy Booking System screenshot: Users can access bookings from any device Sirvoy Booking System screenshot: The booking detail page in Sirvoy Booking System Sirvoy Booking System screenshot: Users can control taxes and surcharges Sirvoy Booking System screenshot: Users can control taxes and surcharges Sirvoy Booking System screenshot: The dashboard gives users an overview of new books and cancellations, check-ins, check-outs, occupancy, and more

Sirvoy Booking System Reviews

Sirvoy Booking System Reviews

Overall rating
4,6
/
5
Excellent
142

Very good
56

Average
8

Poor
1

Terrible
0

Value for Money
4,6
Features
4,3
Ease of Use
4,6
Customer Support
4,7
96% recommended this app
Arne frode P.

Great booking system - easy to use

In our company we save time and money using Sirvoy software.
Works every time - any time :)


Julie C.

Great PMS with Stellar Support

Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.


Moa K.

Quick service and easy to use

Easier to be on top of everything as we use several different channels to sell from. Everything in one place.


Dennis C.

Used it for several years


Christopher K.

Does What it Says.

Good product, good support, much easier than others to set up and use.


Arne frode P.
Industry: Wholesale
Company size: 11-50 Employees

Great booking system - easy to use

Used Daily for 2+ years
Reviewed on 2018/11/02
Review Source: Capterra

In our company we save time and money using Sirvoy software.
Works every time - any time :)

Pros

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons

We are most satisfied with this software.

Response from Sirvoy

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Julie C.
Industry: Hospitality
Company size: 11-50 Employees

Great PMS with Stellar Support

Used Daily for 1-5 months
Reviewed on 2020/08/15
Review Source: Capterra

Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

Pros

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.

Cons

A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.

Response from Sirvoy

Thanks for the lovely review Julie. I'm so happy that you agree with us in thinking our support is pretty fantastic, we have to agree with you on that one! With regards to the integrations, it's worth mentioning to our support also; if we have enough requests this is something we do look into. I will certainly pass along your feedback regarding the support articles too. Thanks again for your feedback! Adele

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Moa K.
Industry: Hospitality
Company size: 2-10 Employees

Quick service and easy to use

Used Daily for 6-12 months
Reviewed on 2020/10/21
Review Source: Capterra

Easier to be on top of everything as we use several different channels to sell from. Everything in one place.

Pros

Its easy to use, easy to understand and makes my work as a hotel manager so much easier. I can be on top of everything all the time, from my phone if I want to.

Cons

How to set things up with the channelmanager can sometimes be tricky.

Response from Sirvoy

We're so happy that you have been able to use Sirvoy to help ease your workload Moa! Thanks for leaving us such a positive review and taking the time out of your busy schedule to give your feedback. Regards, adele

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dennis C.

Used it for several years

Used Daily for 2+ years
Reviewed on 2018/04/28
Review Source: Capterra

Pros

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Cons

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Response from Sirvoy

Hi Dennis, thanks for your review. See my responses below.
- It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to [email protected] if you wish to detail further.
- In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
- Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
- You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
- If you click on the user icon on the top right of every page it will give you an option to contact support.
- I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
I hope this clarifies some of the issues. Thanks, Adele

Rating breakdown

Value for Money
Ease of Use
Customer Support

Christopher K.
Industry: Hospitality
Company size: 2-10 Employees

Does What it Says.

Used Daily for 1-5 months
Reviewed on 2020/09/03
Review Source: Capterra

Good product, good support, much easier than others to set up and use.

Pros

I have been using a similar system since 2008 which whilst slightly cheaper and integrated with more channels it had become very complicated to use. It was more programmer friendly than hotel use friendly and the support being a ticket system was not so good and slow with little out of hours support.

This product is easy very to use from the box. It took me a couple of hours to set up (mostly spent reading the manual) and I have tweaked it over the the following weeks. Support is very quick, in some cases instant. They use a chat system and there is a button on just about every page. Longest I have waited is less than 5 minutes. Help is imbedded into most pages which can be expanded upon if required. I would strongly recommend you try it.

Cons

I don't dislike anything but I do have a few wishes. First SMS alerts only work on reservations from your own website and not for channels, the latter should be an option. Ical is used when API is available like Airbnb for example which would fix the cancelation issue others have mentioned. Channels available seem to be for English speaking websites only. There are no French ones for instance.

Response from Sirvoy

Thank you so much for your kind review Christopher. We always love to hear about our clients experience with us, particularly those who have made the leap and changed systems. We are so happy that it has worked out and that you are finding our Support helpful. We would have to agree; we think they're pretty awesome too! I note your comments and your wishlist, and please feel free to share your thoughts with them as we do try to incorporate these into future updates. In the meantime thank you for your business and we look forward to continue working with you. Adele

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 207 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Sirvoy Booking System Pricing

Sirvoy Booking System Pricing

Starting from
US$9,00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Pricing is based on the number of rooms.
Starter: from $9/month.
Pro: from $35/month.

14-day free trial, no credit card required.
Pricing is based on the number of rooms.
Starter: from $9/month.
Pro: from $35/month.

Value for Money
4,6/5
Based on 207 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Sirvoy Booking System Features

Sirvoy Booking System Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,3/5
Based on 207 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Sirvoy Booking System

Additional information for Sirvoy Booking System

Key features of Sirvoy Booking System

  • Activities booking
  • Administrative tools
  • Automated backups
  • Automated messages
  • Booking information export
  • Booking notes
  • Calendar management
  • Centralized management
  • Customized input fields
  • Email & SMS templates
  • Email confirmations
  • Encrypted communications
  • Facebook integration
  • Front office management
  • GDS / OTA integrations
  • Group management
  • Guest experience management
  • Guest management
  • Housekeeping management
  • Individual & group check-in
  • Maintenance management
  • Multi-language support
  • Multiple rate plans
  • New booking alerts
  • Online booking
  • Payment processing
  • Rate management
  • Reservation classification
  • Reservations management
  • Revenue reporting
  • Room availability accounting
  • Room blocking
  • Room type categorization
  • Seasonal rates
  • Single & group reservations
  • Social media commerce
  • Third party booking
  • Walk-in registration

Benefits

  • The booking engine can be integrated with hotel websites via a code snippet or WordPress plugin, and with Facebook pages, allowing guests to book online from any device.

  • Two-way integrations with a range of online travel agencies (OTAs) and booking sites, automating updates to availability and bookings across multiple channels.

  • Surcharges and taxes can be managed, and users can offer add-ons or extras such as extra beds, breakfast, and packaged offers with bookings.

  • Users can set booking restrictions, such as length of stay restrictions and closed periods, create and manage seasonal rates, and offer discounts or coupon codes to customers.

  • Customers can be sent automated messages for check-in, check-out, and other events, using customizable SMS and email templates.

  • Sirvoy Booking System FAQs

    Sirvoy Booking System FAQs

    Below are some frequently asked questions for Sirvoy Booking System.

    Q. What type of pricing plans does Sirvoy Booking System offer?

    Sirvoy Booking System offers the following pricing plans:

    Starting from: US$9,00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Pricing is based on the number of rooms. Starter: from $9/month. Pro: from $35/month.

    Q. What are the main features of Sirvoy Booking System?

    Sirvoy Booking System offers the following features:

    • Activities booking
    • Administrative tools
    • Automated backups
    • Automated messages
    • Booking information export
    • Booking notes
    • Calendar management
    • Centralized management
    • Customized input fields
    • Email & SMS templates
    • Email confirmations
    • Encrypted communications
    • Facebook integration
    • Front office management
    • GDS / OTA integrations
    • Group management
    • Guest experience management
    • Guest management
    • Housekeeping management
    • Individual & group check-in
    • Maintenance management
    • Multi-language support
    • Multiple rate plans
    • New booking alerts
    • Online booking
    • Payment processing
    • Rate management
    • Reservation classification
    • Reservations management
    • Revenue reporting
    • Room availability accounting
    • Room blocking
    • Room type categorization
    • Seasonal rates
    • Single & group reservations
    • Social media commerce
    • Third party booking
    • Walk-in registration

    Q. Who are the typical users of Sirvoy Booking System?

    Sirvoy Booking System has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Sirvoy Booking System support?

    Sirvoy Booking System supports the following languages:

    Danish, Dutch, English, Finnish, French, German, Japanese, Norwegian, Spanish, Swedish

    Q. What type of pricing plans does Sirvoy Booking System offer?

    Sirvoy Booking System has the following pricing plans:

    Subscription

    Q. Does Sirvoy Booking System support mobile devices?

    We do not have any information about what devices Sirvoy Booking System supports

    Q. What other apps does Sirvoy Booking System integrate with?

    Sirvoy Booking System integrates with the following applications:

    Authorize.net, Facebook, Google Calendar, PayPal, Stripe

    Q. What level of support does Sirvoy Booking System offer?

    Sirvoy Booking System offers the following support options:

    Phone Support, Online Support, Video Tutorials, Knowledge Base