About TurnPoint

TurnPoint Care is a community care logistics solution which provides home & health care services with the technology to manage tasks such as automated scheduling, journey planning, electronic billing, consumer invoicing and single-point data entry.

With staff management tools, including automated rostering and staff scheduling, journey planning, appointment setting and qualifications tracking, TurnPoint Care aims to enhance user productivity. Further to staff management, TurnPoint Care incorporates financial and client management tools such as payroll support and invoicing, alongside automated carer alerts.

Pricing starting from:

A$12,50/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TurnPoint

  • Automate core tasks such as appointment scheduling, journey planning, staff logistics, carer alerts, invoicing and consumer statements.
  • Access information from anywhere via any internet-enabled device.
  • Manage staff efficiently using the automated rostering system.
  • Access important documents conveniently through the centralised depositary for company documents.
  • Notify staff of any omissions in service delivery with automated carer alerts.
  • Devices

    Business size

    S M L

    Markets

    Australia

    Supported Languages

    Arabic, Chinese, English

    Pricing starting from:

    A$12,50/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    TurnPoint Software - Manage referrals, admissions, assessments, transfers, care plans, discharges and medication records
    TurnPoint Software - Plan routes with staffing map & journey planner
    TurnPoint Software - Manage staff rostering & scheduling
    TurnPoint Software - Control resources
    TurnPoint Software - Utilize centralized depositary for company documents
    TurnPoint Software - Access information & manage activity from mobile devices
    TurnPoint Software - Track meal breaks / shift breaks
    TurnPoint Software - Track staff qualifications
    View 8 more
    TurnPoint Software - Manage referrals, admissions, assessments, transfers, care plans, discharges and medication records
    TurnPoint Software - Plan routes with staffing map & journey planner
    TurnPoint Software - Manage staff rostering & scheduling
    TurnPoint Software - Control resources
    TurnPoint Software - Utilize centralized depositary for company documents
    TurnPoint Software - Access information & manage activity from mobile devices
    TurnPoint Software - Track meal breaks / shift breaks
    TurnPoint Software - Track staff qualifications

    Features

    Total features of TurnPoint: 46

    • API
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Assessment Management
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Care Plan Management
    • Caregiver Scheduling
    • Claims Management
    • Client Database
    • Client Management
    • Client Portal
    • Communication Management
    • Contact Database
    • Customer Database
    • Customer History
    • Customizable Fields
    • Customizable Reports
    • Data Import/Export
    • Document Management
    • Document Storage
    • Drag & Drop
    • Electronic Signature
    • Employee Management
    • Employee Time Tracking
    • Event Scheduling
    • GPS
    • Invoice Management
    • Job Scheduling
    • Mobile Access
    • Multi-Location
    • Patient Records Management
    • Payroll Management
    • Planning Tools
    • Real Time Data
    • Real Time Notifications
    • Records Management
    • SMS Messaging
    • Scheduling
    • Self Service Portal
    • Time Tracking by Client

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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    5/5
    Features
    4,5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have TurnPoint?

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    Write a Review!
    Showing 2 reviews of 2
    Andreas W.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A very happy customer

    Reviewed on 2022/01/10

    Our experience has been extremely positive.
    More information and better information are now easily...

    Our experience has been extremely positive.
    More information and better information are now easily accessible to all concerned which has resulted in less mistakes being made and an improved service to our clients.
    Scheduling, processing of timesheets and claiming for services are all now much quicker which has freed up staff to be more pro-active.
    The TurnPoint support team have been very responsive and easy to deal with throughout the whole process.

    Pros

    Appointment scheduling is very straight forward and easy to learn which is important when bringing on new staff. Entering repeat appointments is very quick.
    Care workers in the field appreciate the fact that they have all relevant client information at their finger tips and are instantly advised of any changes to their rosters. They don't appear to have any problems using the mobile "app".
    Communication and information flow among the team members in the office, care workers and clients has greatly improved with less mistakes being made.
    Processing of timesheets is extremely quick and payroll integrates well with TurnPay.
    Claiming from Services Australia (My Aged Care), NDIS and DVA for services is as straightforward as it can get which especially with Services Australia is not an easy task.
    Reporting and querying the database are very flexible. TurnPoint is becoming more and more a one stop shop for all our relevant client information.
    TurnPoint is very intuitive and easy to use. Implementation went smoothly and all staff are very happy with it.

    Cons

    No software package is perfect but nothing comes to mind which is really worth mentioning.

    Manal E.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Has been great especially with programmer's being on call whenever needed.

    Reviewed on 2018/07/12

    Makes the communication between head office and staff (employees working remotely) extremely easy...

    Makes the communication between head office and staff (employees working remotely) extremely easy considering they are remote.

    Record keeping through the system has also been seamless and make our job very easy especially when needing to track when urgent.

    Pros

    * programmer open to ideas / changes that make system work better for our needs
    * simplicity in use for our care workers and admins

    Cons

    Having the time as an admin to understand all the functions and changes as it is constantly developing

    TurnPoint FAQs

    Below are some frequently asked questions for TurnPoint.

    TurnPoint offers the following pricing plans:

    • Starting from: A$12,50/month
    • Pricing model: Subscription
    • Free Trial: Available

    A$12.50 per user / month with a minimum monthly system access charge of A$250.00.

    TurnPoint has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    TurnPoint supports the following languages:

    Arabic, Chinese, English

    TurnPoint supports the following devices:

    TurnPoint integrates with the following applications:

    ELMO Software, MYOB Business, Xero

    TurnPoint offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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