Name: Upper Hand
Rating: 4.1 (111 reviews)

About Upper Hand

Upper Hand is the leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less.

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits.

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Key benefits of Upper Hand

Easy-to-use software protects against member churn and lost revenue incurred from confusing sluggish experiences

Online and client app scheduling options enable members to book autonomously at their convenience and drives repeat booking

Drives recurring revenue growth with flexible auto-renewal memberships that can be elevated with class credits, retail benefits, and other perks that increase value to clientele

Eliminates costly/frustrating double-booking conflicts by automatically blocking out availabilities of the assigned staff and resources after booking

Business app lets you manage transactions, adjust schedules, and keep you connected with your business at all times

Create any type of program - from lessons to events and rentals - with flexible pricing and billing options that add convenience and encourage higher dollar purchases

Critical client notices, including missing waivers, overdue balances, and remaining credits, appear right from their contact card, allowing your staff to stay up to date with the most important information at a glance

Connected payment and software platform provides instantaneous access to accurate customer and payments data in real-time and saves time aggregating data from outside sources?

Visualize sales performance and buying trends over time, analyze pricing strategies, and spot impending blockers to growth with customizable reports?

Calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact?

Cloud EMV and hardware integrations make transacting and managing payments seamless on any device, from anywhere

Account updater provides an uninterrupted billing experience and protects against lost revenue and cancellations from card declines

Create segmented contact groups, schedule custom marketing emails, and maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends

Payment and billing options including payment plans, package pricing, proration, and Pay Later, offer increased convenience and drive higher dollar purchases

Increase pro shop revenue with retail management tools and real-time inventory reporting that saves time and reduces shrinkage?

Automate your payroll with flexible commission rules and time-clock actions that save you time and eliminate calculation errors?

Membership analytics and detailed sales reports show performance over time, enabling more informed decisions for growth

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Upper Hand Software - Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.

Upper Hand Software - Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.

Upper Hand Software - Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.

Upper Hand Software - Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.

Upper Hand Software - Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.

Upper Hand Software - Manage your team rosters and schedules with ease. Communicate with your athletes, manage your rosters, track team payments, and more, all from your fingertips.

Not sure about Upper Hand? Compare with a popular alternative

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4.1 (111)

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Starting Price

US$76.00

month

US$99.00

month

Pricing Options

Free version

Free trial

Free version

Free trial

Features

130

96

Integrations

2

4

Ease of Use

3.9 (111)

4.1 (263)

Value for Money

4.0 (111)

4.2 (263)

Customer Service

4.3 (111)

4.4 (263)

Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.1 /5

(111)

Value for Money

4.0/5

Features

3.8/5

Ease of Use

3.9/5

Customer Support

4.3/5

Already have Upper Hand?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 111 Read all reviews

Showing 5 reviews of 111

Sean

Overall rating

Industry: Sports
Company size: 2–10 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Opening Experience

Reviewed on 2020/02/10

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has...

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision!

Pros

We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use!

Cons

Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task.

Alternatives Considered

LeagueApps and SportsEngine

Reasons for Switching to Upper Hand

Customer service, software ease of use, features we were looking for, web design, and flexibility to grow with our needs. We are very pleased with our choice - thank you!

Response from Upper Hand

Hi Sean,

Thank you so much for the review, specifically the comments on the customer experience and positive interactions with our team!! We look forward to the future of our partnership!

Andrew

Overall rating

Industry: Sports
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Review of hub

Reviewed on 2024/01/02

Pros

It has gotten faster and better by the day s mouth, year!

Cons

Still has too many steps for calendar view to see full view of instructors

Response from Upper Hand

Hi Andrew, Thanks so much for taking the time to leave a review! We are thrilled to hear that our software has continued to improve each day/ month/ year! And, we greatly appreciate your feedback on how we can continue to improve the app to best fit your business's needs.

Thank you again for your kind words and feedback, and hope you have a great day!
- CK

Brandon

Overall rating

Industry: Sports
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 2.0 /10

Regretting Leaving MindBody

Reviewed on 2020/02/04

Pros

The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.

Cons

At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see.

The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day.

Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything.

Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this.

Response from Upper Hand

Hi Brandon,

Thank you for your candid feedback. We are glad you have had a positive experience with our customer support teams, but are sorry to hear some of the functionality has not met your expectations. We appreciate your feedback on how we can continue to improve our product.

Thank you, and have a great day!

Dominic

Overall rating

Industry: Sports
Company size: Self Employed
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Upperhand - A Behind the Scenes Team to Support Your Dreams

Reviewed on 2022/08/10

I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the...

I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the ease of use and their ability to grow has brought tremendous strength to my organization.

Pros

The few years I have been with Upperhand I have seen them implement three or more product changes that I have recommended. They have an amazing ability to grow and implement what real users are asking to improve.

Cons

The thing I have liked least about the software is the payment after a session but that has been resolved from what I can see. You can now book and pay later.

Response from Upper Hand

Hi Dominic,

Thank you so much for your kind words and taking the time to write a review! We are thrilled to hear that you've had such a positive experience with the software! We're excited to hear that many our recent product updates have been impactful for your business, and that any issues have been resolved. We're looking forward to continue supporting your business as you continue to grow!

Thank you again for taking the time to leave a review, and hope you have a great day!

CK

Dan

Overall rating

Industry: Sports
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Upper Hand works well for us!

Reviewed on 2022/08/10

Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the...

Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the staff and easy to get to information quickly.

Pros

Ease of use for administrator, lots of features for tracking finances and automated emails to clients. Schedule is easy to use and view as well as creating events is a breeze if you need to add something quickly.

Cons

More user friendly for clients so that scheduling can be easier. Ability to provide one-time discounts on fees after they have already purchased a membership.

Response from Upper Hand

Hi Dan,

We appreciate you taking the time to write a review! We're thrilled to hear that you've enjoyed using Upper Hand, and that the scheduling and financial features have been beneficial for you and your staff.

We also appreciate you sharing your feedback on how we can continue to improve the software to provide a more positive, user-friendly experience for your clients. We have taken your feedback to our product team so that we can look to improve the software for your business.

Thank you again for taking the time to write a review, and hope you have a great day!

CK

Showing 5 reviews of 111 Read all reviews