Upper Hand

Scheduling and management software for sports and fitness.

4,2 /5 (64 reviews) Write a Review!

Upper Hand Overview

What is Upper Hand?

Upper Hand is the leading business management solution that helps sports and fitness businesses win. Powered by a suite of cloud-based tools, Upper Hand streamlines front desk and back office operations, allowing owners and admins to escape the administrative vortex and spend more time doing what they love - helping clients and athletes achieve their goals.

Upper Hand provides solutions for fitness clubs and studios, sports facilities, and sports training businesses with tools to effectively manage things like registration, scheduling, memberships, facility resources, payments, retail and inventory, and more. Upper Hand also serves franchises and multi-location businesses with a customizable and scalable enterprise platform.

Let's talk about how we can help your business. Learn more at Getupperhand.com.

Upper Hand Overview

Pricing

Starting from
US$75,00/month

Pricing options

Free Trial
Subscription
Value for money

We offer 4 packages, including an enterprise solution. Learn more at getupperhand.com/pricing.


Upper Hand Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cash
Create, register and charge clients on the spot - anywhere, from any device
With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations
Stay up-to-date with clients and their training history with features for contact management
All-in-one software.
Calendar with quick-actions.
Robust membership reporting
Retail management
Customizable calendar columns.
Industry-leading client experience.
Upper Hand screenshot: Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cash Upper Hand screenshot: Create, register and charge clients on the spot - anywhere, from any device Upper Hand screenshot: With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations Upper Hand screenshot: Stay up-to-date with clients and their training history with features for contact management Upper Hand screenshot: All-in-one software. Upper Hand screenshot: Calendar with quick-actions. Upper Hand screenshot: Robust membership reporting Upper Hand screenshot: Retail management Upper Hand screenshot: Customizable calendar columns. Upper Hand screenshot: Industry-leading client experience.

Upper Hand Reviews

Upper Hand Reviews

Overall rating
4,2
/
5
Excellent
31

Very good
19

Average
7

Poor
7

Terrible
0

Value for Money
4,1
Features
3,8
Ease of Use
4
Customer Support
4,4
78% recommended this app
Jiselle P.

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!


Rob S.

UpperHand review

Customer support is fine. No complaints.


Brett L.

Frustrating


Donny M.

Thanks UH

Excellent, super easy to easy and intuitive..great people at UH


Chris M.

Great Support, Developing Product

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.


Jiselle P.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

So convenient!

Used Weekly for 1-5 months
Reviewed on 2020/01/30
Review Source: Capterra

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Response from Upper Hand

Hi there Jiselle,

We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier.

We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out.

Have a great day, and thanks for the review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rob S.
Industry: Sports
Company size: 2-10 Employees

UpperHand review

Used Daily for 1+ year
Reviewed on 2020/01/21
Review Source: Capterra

Customer support is fine. No complaints.

Pros

Saves me time scheduling sessions. Saves me time processing payments.

Cons

The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Brett L.
Industry: Sports

Frustrating

Used Daily for 6-12 months
Reviewed on 2017/05/19
Review Source: Capterra

Pros

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Cons

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers.

For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion.

I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up.

Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them.

I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options.

Just my two cents, happy to discuss my experience

Response from Upper Hand

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Donny M.
Industry: Sports
Company size: 2-10 Employees

Thanks UH

Used Daily for 6-12 months
Reviewed on 2020/02/06
Review Source: Capterra

Excellent, super easy to easy and intuitive..great people at UH

Pros

Ease of use, great customer service, easy for customers and super Intuitive.

Cons

Functionality could be boosted for our industry, a few work around a here and there.

Response from Upper Hand

Hey Donny!

Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use.

However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)!

I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call.

Thank you again for your candid feedback and have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Chris M.
Industry: Sports
Company size: 2-10 Employees

Great Support, Developing Product

Used Daily for 1+ year
Reviewed on 2020/02/07
Review Source: Capterra

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Pros

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Cons

Reporting needs to be stronger and more actionable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 64 user ratings
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Upper Hand Pricing

Upper Hand Pricing

Starting from
US$75,00/month
Free Trial
Subscription
Value for money

We offer 4 packages, including an enterprise solution. Learn more at getupperhand.com/pricing.

We offer 4 packages, including an enterprise solution. Learn more at getupperhand.com/pricing.

Value for Money
4,1/5
Based on 64 user ratings
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Upper Hand Features

Upper Hand Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
3,8/5
Based on 64 user ratings
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Categories

Additional information for Upper Hand

Additional information for Upper Hand

Key features of Upper Hand

  • Audience demographics
  • Compliance management
  • Contact groups
  • Contact management
  • Custom waivers
  • Discount management
  • Encrypted payment info
  • Event invitations
  • Facility management
  • Financial tools
  • Fraud protection
  • Game results tracking
  • Marketing
  • Merchant and payment gateway
  • Mobile app
  • Multiple trainers
  • Online registration
  • Online social conversations
  • Payment processing
  • Point of sale
  • Reporting
  • SEO management
  • Scheduling
  • Sports business intelligence reporting add-on
  • Team assignments
  • Transaction details and reporting tools

Benefits

  • Eliminate double-booking with resource scheduling and customizable calendar.

  • Allow clients to book classes, schedule sessions, and sign-up for memberships online.

  • Manage your pro shop with retail and inventory management tools and real-time reporting.

  • Transact in-person, enroll walk-ups, and manage your business on the field or on the court.

  • Manage contact groups and send marketing emails for upcoming events.

  • Track all transactions and get your money quick with two-day automatic withdrawals.

  • Upper Hand FAQs

    Upper Hand FAQs

    Below are some frequently asked questions for Upper Hand.

    Q. What type of pricing plans does Upper Hand offer?

    Upper Hand offers the following pricing plans:

    Starting from: US$75,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    We offer 4 packages, including an enterprise solution. Learn more at getupperhand.com/pricing.

    Q. What are the main features of Upper Hand?

    Upper Hand offers the following features:

    • Audience demographics
    • Compliance management
    • Contact groups
    • Contact management
    • Custom waivers
    • Discount management
    • Encrypted payment info
    • Event invitations
    • Facility management
    • Financial tools
    • Fraud protection
    • Game results tracking
    • Marketing
    • Merchant and payment gateway
    • Mobile app
    • Multiple trainers
    • Online registration
    • Online social conversations
    • Payment processing
    • Point of sale
    • Reporting
    • SEO management
    • Scheduling
    • Sports business intelligence reporting add-on
    • Team assignments
    • Transaction details and reporting tools

    Q. Who are the typical users of Upper Hand?

    Upper Hand has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Upper Hand support?

    Upper Hand supports the following languages:

    English

    Q. What type of pricing plans does Upper Hand offer?

    Upper Hand has the following pricing plans:

    Subscription

    Q. Does Upper Hand support mobile devices?

    Upper Hand supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Upper Hand integrate with?

    We do not have any information about what integrations Upper Hand has

    Q. What level of support does Upper Hand offer?

    Upper Hand offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs, Forum, Video Tutorials