Upper Hand

Upper Hand

All-in-one sports & fitness business management software

4.4/5 (23 reviews)

Upper Hand Overview

Upper Hand is a cloud-based, mobile platform built for any size sports or fitness business that helps simplify sports business management. The platform includes features for registration, scheduling, point of sale, marketing, custom membership pricing and payment plans, a mobile app, business reports, and more.

Upper Hand registration features provide a seamless experience for clients, simplifying check-out from start to finish, allowing them to pay however is easiest for them whether by credit, check or cash. Clients can schedule right at registration and access an automatically populated calendar with scheduled dates, times and locations without having to play phone tag and avoid double booking. Features for payment splitting allows users to setup staff payouts for private lessons.

Marketing tools enable users to create event invitation emails and reminders, and send off surveys. Tools for SEO management help spread the word and bring clients to events or training. Owners can take control of the most important aspect of the business and make informed decisions with Upper Hand’s built-in financial intelligence and reporting.

Pricing

Starting from
$75/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Upper Hand Reviews

Overall rating
4.4/5
87% positive reviews
14
Excellent
6
Very good
1
Average
2
Poor
0
Terrible

Their support is 2nd to none!

Used Daily for 1+ year
Reviewed on 10/31/2016
Review Source: Capterra

When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand.

Pros

Their customer support is beyond what you can expect. I reached out to Mike service representative on a Sunday evening recently and she helped me work through an issue that enabled me to find The names of kids on teams in a hitting league. I cannot believe she answered my question on a Sunday evening !!!

Cons

It can be a little bit cumbersome for the first time user but once the customers become accustomed to the software and the app, then the problem goes away.

Response from Upper Hand

Thanks for the review Chris!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

Tons of potential. Powerful software for what you pay. Needs some tweaking in areas on admin side.

Used Daily for 1-5 months
Reviewed on 1/25/2018
Review Source: Capterra

Pros

The ability to create events and set a schedule is great. Inviting new clients is easy and from my customer feedback it sounds like registering is a pretty easy process.

Cons

On the admin side there tends to be some areas that take a few too many steps to complete a process. Whether it's changing details in an event, or simply trying to see who is registered for event, it tends to be a much longer process than it should be to retrieve or adjust the information. A quick pull up on the calendar of who the attendee(s) are for an event would be nice. The process to find that information now is quite time consuming and can be frustrating.
There's seems to be bugs in random stuff you do. Having events randomly not show up in the calendar can be frustrating. Double booking has never been an issue as the system still reflects the proper availability for an instructor, but on the admin side, I need to see the schedule in full detail.

Response from Upper Hand

Thanks for the feedback, Matt! Since you posted this review, we have solved most of the issues that you have listed! Below are the updates:

1. Easy attendee view from the calendar
2. Simple event check-in drawer
3. Weekly calendar view and customizable calendar columns
4. Ability to "clone" events so that you can easily duplicate/edit existing events

We're always working to address bugs as well, so with more specifics on that, we can certainly get them cleaned up. Thanks again for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Frustrating

Used Daily for 6-12 months
Reviewed on 5/19/2017
Review Source: Capterra

Pros

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Cons

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers.

For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion.

I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up.

Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them.

I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options.

Just my two cents, happy to discuss my experience

Response from Upper Hand

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10

Customer service is second to none. The Upperhand team is knowledgeable and always willing to help.

Used Weekly for 2+ years
Reviewed on 1/29/2018
Review Source: Capterra

Pros

As a small basketball organization, Upperhand software has provided a platform for our clients to register for our training online, as well as schedule their sessions and keep track of their payments. As a result, we have become more organized in tracking the payments we receive. We have also been able to build a database of clients and can streamline our communication with them through the software.

Cons

As with any software, we as an organization have to monitor and update payment and scheduling information through the Upperhand system. For example, if an athlete forgets to schedule his/her training session, we have to go in and manually schedule it for them. Otherwise, their credit will not be deducted from their account.

Response from Upper Hand

Thank you for the review and your continued support, Sarah!

Rating breakdown

Value for Money
Ease of Use
Customer Support

The Support is 2nd to None!

Used Weekly for 1+ year
Reviewed on 12/5/2016
Review Source: Capterra

I wanted to find a software program that would not only free up my time on the soccer field but to offer the convenience for families to schedule and pay for sessions on-line. Their customer service is the #1 reason why I continue to work them as a partner. I specifically work with our rep, who is by far been my right hand person for my business! UpperHand has exceeded my expectations as a partner and I would highly recommend them to anyone.

Pros

Camp registration saved us valuable time and money. The ability to pay my trainers directly from the software program. The software and website are easy to navigate internally and the feedback we received from the customer's side has only been positive.

Cons

I would like to see the ability to add waiver's online.

Response from Upper Hand

Thanks for the review George!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Upper Hand Pricing

Starting from
$75/month
Pricing options
Free Trial
Subscription
Value for money

Upper Hand Features

  • Automated Scheduling
  • Class Scheduling
  • Electronic Payments
  • Event Scheduling
  • Registration Management
  • Reporting & Statistics

  • Activity Dashboard
  • Attendance Management
  • Automated Billing
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • POS
  • Recurring Billing
  • Time & Attendance Tracking
  • Website Integration

Additional information for Upper Hand

Key features of Upper Hand

  • Audience demographics
  • Compliance management
  • Contact groups
  • Contact management
  • Custom waivers
  • Discount management
  • Encrypted payment info
  • Event invitations
  • Facility management
  • Financial tools
  • Fraud protection
  • Game results tracking
  • Marketing
  • Merchant and payment gateway
  • Mobile app
  • Multiple trainers
  • Online registration
  • Online social conversations
  • Payment processing
  • Point of sale
  • Reporting
  • SEO management
  • Scheduling
  • Sports business intelligence reporting add-on
  • Team assignments
  • Transaction details and reporting tools

Benefits

  • Upper Hand is built with each individual sport in mind, offering custom features based on specific training goals.

  • Upper Hand helps simplify check-out from start to finish, allowing clients to pay however they prefer, whether by credit, check or cash.

  • Spread the word with event invitation emails and reminders, plus surveys and powerful SEO to help bring clients to events or training.

  • Let clients schedule right at registration and stay on track with automatically populated scheduled dates, times and locations via the app.

  • Built-in financial intelligence and reporting helps owners take control of the most important aspect of their business and make informed decisions.

  • Upper Hand FAQs

    Below are some frequently asked questions for Upper Hand.

    Q. What type of pricing plans does Upper Hand offer?

    Upper Hand offers the following pricing plans:

    Starting from: $75/month

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of Upper Hand?

    Upper Hand offers the following features:

    • Audience demographics
    • Compliance management
    • Contact groups
    • Contact management
    • Custom waivers
    • Discount management
    • Encrypted payment info
    • Event invitations
    • Facility management
    • Financial tools
    • Fraud protection
    • Game results tracking
    • Marketing
    • Merchant and payment gateway
    • Mobile app
    • Multiple trainers
    • Online registration
    • Online social conversations
    • Payment processing
    • Point of sale
    • Reporting
    • SEO management
    • Scheduling
    • Sports business intelligence reporting add-on
    • Team assignments
    • Transaction details and reporting tools

    Q. Who are the typical users of Upper Hand?

    Upper Hand has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Upper Hand support?

    Upper Hand supports the following languages:

    English

    Q. What type of pricing plans does Upper Hand offer?

    Upper Hand has the following pricing plans:

    Subscription

    Q. Does Upper Hand support mobile devices?

    Upper Hand supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Upper Hand integrate with?

    We do not have any information about what integrations Upper Hand has

    Q. What level of support does Upper Hand offer?

    Upper Hand offers the following support options:

    Knowledge Base, Online Support, Phone Support