Upper Hand is a cloud-based, mobile platform built for any size sports or fitness business that helps simplify sports business management. The platform includes features for registration, scheduling, point of sale, marketing, custom membership pricing and payment plans, a mobile app, business reports, and more.
Upper Hand registration features provide a seamless experience for clients, simplifying check-out from start to finish, allowing them to pay however is easiest for them whether by credit, check or cash. Clients can schedule right at registration and access an automatically populated calendar with scheduled dates, times and locations without having to play phone tag and avoid double booking. Features for payment splitting allows users to setup staff payouts for private lessons.
Marketing tools enable users to create event invitation emails and reminders, and send off surveys. Tools for SEO management help spread the word and bring clients to events or training. Owners can take control of the most important aspect of the business and make informed decisions with Upper Hand’s built-in financial intelligence and reporting.
When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand.
Their customer support is beyond what you can expect. I reached out to Mike service representative on a Sunday evening recently and she helped me work through an issue that enabled me to find The names of kids on teams in a hitting league. I cannot believe she answered my question on a Sunday evening !!!
It can be a little bit cumbersome for the first time user but once the customers become accustomed to the software and the app, then the problem goes away.
Thanks for the review Chris!
The ability to create events and set a schedule is great. Inviting new clients is easy and from my customer feedback it sounds like registering is a pretty easy process.
On the admin side there tends to be some areas that take a few too many steps to complete a process. Whether it's changing details in an event, or simply trying to see who is registered for event, it tends to be a much longer process than it should be to retrieve or adjust the information. A quick pull up on the calendar of who the attendee(s) are for an event would be nice. The process to find that information now is quite time consuming and can be frustrating.
There's seems to be bugs in random stuff you do. Having events randomly not show up in the calendar can be frustrating. Double booking has never been an issue as the system still reflects the proper availability for an instructor, but on the admin side, I need to see the schedule in full detail.
Thanks for the feedback, Matt! Since you posted this review, we have solved most of the issues that you have listed! Below are the updates:
1. Easy attendee view from the calendar
2. Simple event check-in drawer
3. Weekly calendar view and customizable calendar columns
4. Ability to "clone" events so that you can easily duplicate/edit existing events
We're always working to address bugs as well, so with more specifics on that, we can certainly get them cleaned up. Thanks again for the feedback!
I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.
I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers.
For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion.
I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up.
Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them.
I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options.
Just my two cents, happy to discuss my experience
Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.
As a small basketball organization, Upperhand software has provided a platform for our clients to register for our training online, as well as schedule their sessions and keep track of their payments. As a result, we have become more organized in tracking the payments we receive. We have also been able to build a database of clients and can streamline our communication with them through the software.
As with any software, we as an organization have to monitor and update payment and scheduling information through the Upperhand system. For example, if an athlete forgets to schedule his/her training session, we have to go in and manually schedule it for them. Otherwise, their credit will not be deducted from their account.
Thank you for the review and your continued support, Sarah!
I wanted to find a software program that would not only free up my time on the soccer field but to offer the convenience for families to schedule and pay for sessions on-line. Their customer service is the #1 reason why I continue to work them as a partner. I specifically work with our rep, who is by far been my right hand person for my business! UpperHand has exceeded my expectations as a partner and I would highly recommend them to anyone.
Camp registration saved us valuable time and money. The ability to pay my trainers directly from the software program. The software and website are easy to navigate internally and the feedback we received from the customer's side has only been positive.
I would like to see the ability to add waiver's online.
Thanks for the review George!
Below are some frequently asked questions for Upper Hand.
Upper Hand offers the following pricing plans:
Starting from: $75/month
Pricing model: Subscription
Free Trial: Not Available
Upper Hand offers the following features:
Upper Hand has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Upper Hand supports the following languages:
Upper Hand has the following pricing plans:
Upper Hand supports the following devices:
Android, iPhone, iPad
We do not have any information about what integrations Upper Hand has
Upper Hand offers the following support options:
Knowledge Base, Online Support, Phone Support