About Upper Hand

Upper Hand is the leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less.

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits.

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Pricing starting from:

US$95,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Upper Hand

Key benefits of Upper Hand

  • Easy-to-use software protects against member churn and lost revenue incurred from confusing sluggish experiences

  • Online and client app scheduling options enable members to book autonomously at their convenience and drives repeat booking

  • Drives recurring revenue growth with flexible auto-renewal memberships that can be elevated with class credits, retail benefits, and other perks that increase value to clientele

  • Eliminates costly/frustrating double-booking conflicts by automatically blocking out availabilities of the assigned staff and resources after booking

  • Business app lets you manage transactions, adjust schedules, and keep you connected with your business at all times

  • Create any type of program - from lessons to events and rentals - with flexible pricing and billing options that add convenience and encourage higher dollar purchases

  • Critical client notices, including missing waivers, overdue balances, and remaining credits, appear right from their contact card, allowing your staff to stay up to date with the most important information at a glance

  • Connected payment and software platform provides instantaneous access to accurate customer and payments data in real-time and saves time aggregating data from outside sources?

  • Visualize sales performance and buying trends over time, analyze pricing strategies, and spot impending blockers to growth with customizable reports?

  • Calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact?

  • Cloud EMV and hardware integrations make transacting and managing payments seamless on any device, from anywhere

  • Account updater provides an uninterrupted billing experience and protects against lost revenue and cancellations from card declines

  • Create segmented contact groups, schedule custom marketing emails, and maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends

  • Payment and billing options including payment plans, package pricing, proration, and Pay Later, offer increased convenience and drive higher dollar purchases

  • Increase pro shop revenue with retail management tools and real-time inventory reporting that saves time and reduces shrinkage?

  • Automate your payroll with flexible commission rules and time-clock actions that save you time and eliminate calculation errors?

  • Membership analytics and detailed sales reports show performance over time, enabling more informed decisions for growth
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$95,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Upper Hand

    Images

    Upper Hand Software - Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.
    Upper Hand Software - Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.
    Upper Hand Software - Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.
    Upper Hand Software - Create any type of program - from classes, 1-on-1 sessions, clinics and training programs - with flexible pricing and billing options that add convenience and encourage higher dollar purchases.
    Upper Hand Software - Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.
    Upper Hand Software - Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.
    View 9 more
    Upper Hand video
    Upper Hand video
    Upper Hand video
    Upper Hand Software - Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.
    Upper Hand Software - Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.
    Upper Hand Software - Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.
    Upper Hand Software - Create any type of program - from classes, 1-on-1 sessions, clinics and training programs - with flexible pricing and billing options that add convenience and encourage higher dollar purchases.
    Upper Hand Software - Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.
    Upper Hand Software - Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.

    Features

    Total features of Upper Hand: 116

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Assignment Management
    • Attendance Management
    • Attendance Tracking
    • Attendee Tracking
    • Automated Scheduling
    • Availability Management
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Calendar Management
    • Calendar/Reminder System
    • Capacity Management
    • Class Management
    • Class Registration
    • Class Scheduling
    • Client Management
    • Client Portal
    • Client Profiles
    • Communication Management
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customization
    • Data Import/Export
    • Discount Management
    • Dues Management
    • Electronic Payments
    • Email Management
    • Email Marketing
    • Email Reminders
    • Employee Management
    • Employee Scheduling
    • Event Calendar
    • Event Management
    • Event Registration
    • Event Scheduling
    • Event Ticketing
    • Event Tracking
    • Facility Scheduling
    • Fitness Assessments
    • For Yoga/Pilates Studios
    • Forms Management
    • Group Registration
    • Group Scheduling
    • In-Game Analytics
    • Instructor Management
    • Inventory Management
    • Invoice Management
    • Marketing Automation
    • Member Accounts
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Multi-Location
    • Online Booking
    • Online Payments
    • Online Registration
    • Onsite Registration
    • Payment Processing
    • Personalization
    • Point of Sale (POS)
    • Program Management
    • Progress Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring/Subscription Billing
    • Refund Management
    • Registration Management
    • Reminders
    • Reporting & Statistics
    • Resource Scheduling
    • Room Booking
    • SMS Messaging
    • Scheduling
    • Self Check-in/Check-out
    • Self Service Portal
    • Session Notes
    • Sport Coaching
    • Staff Management
    • Team Management
    • Third Party Integrations
    • Timesheet Management
    • Transaction History
    • Visitor Management
    • Visitor Registration
    • Visual Analytics
    • Wait List Management
    • Website Integration
    • Website Management
    • eCommerce Management

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    Reviews

    Overall rating

    4,1 /5
    (82)
    Value for Money
    4/5
    Features
    3,7/5
    Ease of Use
    4,0/5
    Customer Support
    4,4/5

    Already have Upper Hand?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 82
    Jiselle P.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    So convenient!

    Reviewed on 2020/01/30

    The entire process has been easy from the initial request for information, to setting up our...

    The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

    Pros

    Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

    Cons

    The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

    Alternatives Considered

    TeamSideline.com, DonorPerfect and EZFacility

    Reasons for Choosing Upper Hand

    Although we are still utilizing Flipcause for donations, it didn’t meet our future needs of facility management.

    Switched From

    Flipcause

    Reasons for Switching to Upper Hand

    The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get.

    Response from Upper Hand

    Hi there Jiselle,

    We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier.

    We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out.

    Have a great day, and thanks for the review!

    Natasha H.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Customer Service!

    Reviewed on 2020/11/05

    Customer service has been exceptional.

    Customer service has been exceptional.

    Pros

    We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

    Cons

    You can't group programs together. You have to do multiple links for the same event.

    Response from Upper Hand

    Hi Natasha,

    Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs.

    Thank you again and have a great day!

    Brett L.
    Overall rating
    • Industry: Sports
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Frustrating

    Reviewed on 2017/05/19

    Pros

    I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

    Cons

    I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers.

    For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion.

    I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up.

    Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them.

    I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options.

    Just my two cents, happy to discuss my experience

    Response from Upper Hand

    Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

    Liz M.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy for customers, but lacks some bells and whistles

    Reviewed on 2020/11/19

    Upper Hand doesn't have as many features as our old software, which makes it a little harder to use...

    Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

    Pros

    The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

    Cons

    It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead.

    Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

    Response from Upper Hand

    Hi Liz,

    Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases.

    Thank you again for your candid feedback, and have a great day!

    Natasha H.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great for Lessons

    Reviewed on 2022/01/18

    Pros

    UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.

    Cons

    Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.

    Response from Upper Hand

    Hi Natasha,

    Thank you so much for taking the time to write a review! We are so glad to hear that the software has enhanced your staff and client experience when purchasing and scheduling lessons. We also greatly appreciate your feedback on how we can continue to improve to best fit your business needs. Thank you again for the kind words, and hope you have a great day!

    Showing 5 reviews of 82 Read all reviews

    Upper Hand FAQs

    Below are some frequently asked questions for Upper Hand.

    Upper Hand offers the following pricing plans:

    • Starting from: US$95,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.

    Upper Hand has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Upper Hand supports the following languages:

    English

    Upper Hand supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Upper Hand has

    Upper Hand offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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