Upper Hand

Scheduling and management software for sports and fitness.

About Upper Hand

Upper Hand is the leading business management solution that helps sports and fitness businesses win. Powered by a suite of cloud-based tools, Upper Hand streamlines front desk and back office operations, allowing owners and admins to escape the administrative vortex and spend more time doing what they love - helping clients and athletes achieve their goals.

Upper Hand provides solutions for fitness clubs and studios, sports facilities, and sports training businesses with tools to effectively manage things like registration, scheduling, memberships, facility resources, payments, retail and inventory, and more. Upper Hand also serves franchises and multi-location businesses with a customizable and scalable enterprise platform.

Let's talk about how we can help your business. Learn more at Getupperhand.com.

Key benefits of Upper Hand

  • Eliminate double-booking with resource scheduling and customizable calendar.

  • Allow clients to book classes, schedule sessions, and sign-up for memberships online.

  • Manage your pro shop with retail and inventory management tools and real-time reporting.

  • Transact in-person, enroll walk-ups, and manage your business on the field or on the court.

  • Manage contact groups and send marketing emails for upcoming events.

  • Track all transactions and get your money quick with two-day automatic withdrawals.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations
    Stay up-to-date with clients and their training history with features for contact management
    Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cash
    Create, register and charge clients on the spot - anywhere, from any device
    All-in-one software.
    Calendar with quick-actions.
    Robust membership reporting
    Retail management
    Customizable calendar columns.
    Industry-leading client experience.
    Robust inventory reporting.
    Run effective geo-marketing campaigns with contact heat maps.
    Easily check-in clients, manage waitlist, view notes and session details right form the calendar
    View 14 more
    Upper Hand video
    Upper Hand screenshot: With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations Upper Hand screenshot: Stay up-to-date with clients and their training history with features for contact management Upper Hand screenshot: Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cash Upper Hand screenshot: Create, register and charge clients on the spot - anywhere, from any device Upper Hand screenshot: All-in-one software. Upper Hand screenshot: Calendar with quick-actions. Upper Hand screenshot: Robust membership reporting Upper Hand screenshot: Retail management Upper Hand screenshot: Customizable calendar columns. Upper Hand screenshot: Industry-leading client experience. Upper Hand screenshot: Robust inventory reporting. Upper Hand screenshot: Run effective geo-marketing campaigns with contact heat maps. Upper Hand screenshot: Easily check-in clients, manage waitlist, view notes and session details right form the calendar

    Features

    Total features of Upper Hand: 85

    • ACH Payment Processing
    • API
    • Administrative Reporting
    • Alerts/Notifications
    • Appointment Scheduling
    • Attendance Management
    • Attendance Tracking
    • Attendee Tracking
    • Automated Scheduling
    • Billing & Invoicing
    • Calendar Management
    • Calendar/Reminder System
    • Capacity Management
    • Check-in/Check-out
    • Class Management
    • Class Registration
    • Class Scheduling
    • Client Management
    • Client Profiles
    • Communication Management
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Customizable Branding
    • Customizable Forms
    • Customizable Reports
    • Demographic Data
    • Discount Management
    • Electronic Payments
    • Email Marketing
    • Employee Management
    • Employee Scheduling
    • Event Calendar
    • Event Management
    • Event Registration
    • Event Scheduling
    • Event Tracking
    • Facility Scheduling
    • Family Memberships
    • Financial Management
    • Fitness Assessments
    • Fraud Detection
    • Group Registration
    • Group Scheduling
    • In-Game Analytics
    • Instructor Management
    • Inventory Management
    • Marketing Automation
    • Member Directory
    • Member Management
    • Member Portal
    • Membership Management
    • Mobile Access
    • Mobile App
    • Multi-Location
    • Online Booking
    • Online Payments
    • Online Registration
    • Onsite Registration
    • Payment Processing
    • Payroll Management
    • Point of Sale (POS)
    • Real Time Reporting
    • Real-time Scheduling
    • Refund Management
    • Registration Management
    • Reporting & Statistics
    • Resource Scheduling
    • Retail Inventory Management
    • Room Booking
    • SEO Management
    • Sales Reports
    • Scheduling
    • Self Check-in/Check-out
    • Staff Management
    • Student Management
    • Team Management
    • Transaction History
    • Video Editing
    • Visitor Management
    • Visitor Registration
    • Wait List Management
    • Website Integration
    • Website Management
    • eCommerce Management

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    Reviews

    Overall rating

    4,1 /5
    (77)
    Value for Money
    4/5
    Features
    3,7/5
    Ease of Use
    3,9/5
    Customer Support
    4,4/5

    Already have Upper Hand?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 77
    Jiselle P.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    So convenient!

    Reviewed on 2020/01/30

    The entire process has been easy from the initial request for information, to setting up our...

    The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

    Pros

    Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

    Cons

    The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

    Response from Upper Hand

    Hi there Jiselle,

    We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier.

    We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out.

    Have a great day, and thanks for the review!

    Natasha H.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Customer Service!

    Reviewed on 2020/11/05

    Customer service has been exceptional.

    Customer service has been exceptional.

    Pros

    We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

    Cons

    You can't group programs together. You have to do multiple links for the same event.

    Response from Upper Hand

    Hi Natasha,

    Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs.

    Thank you again and have a great day!

    Rob S.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Upper Hand review

    Reviewed on 2020/11/05

    In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as...

    In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients. I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it.

    At times, there are spurts where there are a lot of bugs. Some of these bugs force me to lose clients and lose business.

    Pros

    This is the first and only Scheduling and Payment processing software I've used for my business, so I don't have any comparison. It does allow clients to schedule and pay on their own which is what I want.

    Cons

    The lack of customization creates lots of issues for my business and how we schedule.

    Response from Upper Hand

    Hi Rob,

    Thank you so much for choosing Upper Hand and for taking the time to write a review. We're glad that our software is helpful for your scheduling and payment needs, however we're sorry to hear that you hit some bugs and that the customization could be improved for your business. We would like to learn more about the specifics that could be improved for your use case(s)!

    I've shared your feedback with our team in hopes of scheduling a product feedback call.

    Thank you again for your feedback, and have a great day!

    Liz M.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy for customers, but lacks some bells and whistles

    Reviewed on 2020/11/19

    Upper Hand doesn't have as many features as our old software, which makes it a little harder to use...

    Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

    Pros

    The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

    Cons

    It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead.

    Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

    Response from Upper Hand

    Hi Liz,

    Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases.

    Thank you again for your candid feedback, and have a great day!

    Kevin G.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    UH Implementation

    Reviewed on 2020/11/05

    Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW...

    Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

    Pros

    The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

    Cons

    Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

    Response from Upper Hand

    Hi Kevin,

    Thank you so much for taking the time to write a review.

    We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you!

    Have a great day!

    Showing 5 reviews of 77 Read all reviews

    Upper Hand FAQs

    Below are some frequently asked questions for Upper Hand.

    Upper Hand offers the following pricing plans:

    • Starting from: US$75,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    We offer 4 packages, including an enterprise solution. Learn more at getupperhand.com/pricing.

    We do not have any information about Upper Hand features

    Upper Hand has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Upper Hand supports the following languages:

    English

    Upper Hand supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Upper Hand has

    Upper Hand offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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