--- description: Learn how ICS Flow can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ICS Flow Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ICS Flow](/software/110419/pics) # ICS Flow Canonical: https://www.getapp.za.com/software/110419/pics > ICS Flow streamlines business operations through workflow automation, centralized communication, real-time reporting, and operational insights that help organizations improve visibility, reduce costs, and scale efficiently across teams and locations. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ICS Flow Streamline Operations. Improve Visibility. Scale with Confidence. ICS Flow is an all-in-one business process automation platform designed to help organizations simplify operations, improve team performance, and scale efficiently across departments, teams, and locations. Whether managing customer interactions, field operations, warehouse processes, collections, or internal workflows, ICS Flow provides the tools businesses need to operate smarter, faster, and more cost-effectively. Key Benefits of ICS Flow Automate Repetitive Processes Reduce manual admin, eliminate repetitive tasks, and minimize human error with configurable workflow automation for approvals, onboarding, lead management, collections, inventory processes, and more. Centralize Communication Manage SMS, email, WhatsApp, VoIP, and customer interactions from one platform while keeping all communication linked to workflows, tasks, and customer records for complete visibility. Improve Operational Visibility Access real-time dashboards, reporting, and performance insights to monitor productivity, identify bottlenecks, and make faster operational decisions. Customize Workflows to Your Business Build workflows that match your exact operational requirements with configurable rules, automated assignments, escalations, triggers, and approvals. Scale Teams and Multi-Site Operations Manage multiple teams, branches, departments, or operational sites from a centralized system with role-based visibility and streamlined collaboration. Strengthen Sales and Lead Management Track leads from acquisition to conversion, automate follow-ups, manage sales pipelines, record calls, and streamline commission tracking in one connected environment. Accelerate Payments and Collections Integrate payment processing directly into operational workflows to improve collections, automate billing processes, and support healthier cash flow management. Drive Better Customer and Employee Engagement Collect customer and staff feedback through built-in surveys and automatically trigger actions, follow-ups, and service improvements based on responses. Improve Accountability and Team Performance Track employee activity, KPIs, case resolution times, and operational metrics using live reporting, scorecards, and productivity monitoring tools. Simplify Scheduling and Task Management Coordinate appointments, dynamic scheduling, meetings, reminders, and task assignments without relying on multiple disconnected systems. Optimize Warehouse and Field Operations Support barcode scanning, label printing, stock control, and mobile operations through Zebra device integrations and mobile-ready workflows. Connect with Your Existing Systems Integrate with leading CRM, communication, payment, and business platforms including Netcash, Microsoft Outlook, TransUnion, Meta, Mailchimp, Clickatell, and more. Work Anywhere with Cloud and Mobile Access Enable teams to work remotely or on-site with secure, web-based and mobile-friendly access from anywhere. Reduce Operational Costs Replace multiple disconnected tools, manual processes, and spreadsheets with one centralized platform that helps save time, reduce overhead, and improve operational efficiency. Flexible, Scalable Platform Choose the features you need today and scale functionality as your business grows, without unnecessary complexity or licensing costs. Dedicated Onboarding and Support Benefit from expert onboarding, tailored implementations, user training, and responsive support designed to help your team succeed long-term. Built for Multiple Industries ICS Flow supports organizations across financial services, debt collection, insurance, logistics, warehouse management, education, customer support, and field service industries. Its flexibility allows businesses to adapt the platform to their unique operational processes without expensive redevelopment. ICS Flow centralizes operations, improves accountability, and helps businesses scale efficiently. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Inspired Change Solutions - **Location**: Pretoria, South Africa - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Our user licences start from as little as R375 per user. We charge an upfront set up cost which is based on the complexity of your process, API integrations required and the time it takes us to configure your custom platform. We add support hour charges based on the amount of support required. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: South Africa ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Auto-Dialer - Automatic Call Distribution - Barcoding/RFID - Batch Processing - Billing & Invoicing - Blended Call Center - Business Process Automation - CRM - Calendar Management - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (7 total) - Absa Banking - Microsoft Excel - Microsoft Outlook - Netcash Shop - Payment Collection - TransUnion Collections Management - WhatsApp ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Workflow Management Software](https://www.getapp.za.com/directory/566/business-workflow/software) - [Business Management Software](https://www.getapp.za.com/directory/581/business-management/software) - [Warehouse Management Software](https://www.getapp.za.com/directory/225/warehouse-management/software) - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) ## Alternatives 1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (991 reviews) 2. [NetSuite](https://www.getapp.za.com/software/9137/netsuite) — 4.2/5 (2042 reviews) 3. [Odoo](https://www.getapp.za.com/software/102445/odoo) — 4.2/5 (1307 reviews) 4. [SAP Business One](https://www.getapp.za.com/software/100567/sap-business-one) — 4.3/5 (344 reviews) 5. [SAP Business ByDesign](https://www.getapp.za.com/software/9920/sap-business-bydesign) — 4.4/5 (96 reviews) ## Reviews ### "PICS IS AMAZING" — 5.0/5 > **Robert** | *06 April 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: WE ARE VERY PLEASE WITH PICS. SOFTWARE IS AMAZING. EVERYDAY WE ARE LEARNING HOW IMPROVE OUR SKILLS DUE TO THIS SOFTWARE. > > **Cons**: ITS A BIT INTIMIDATED AT FIRST BUT THE MORE YOU USE IT THE BETTER YOU UNDERSTAND IT. > > JUST VERY HAPPY WITH IT ----- ### "Review of PICS Software" — 5.0/5 > **Grant** | *28 June 2016* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere. It is extremely user friendly. I make my calls straight from the application. > > **Cons**: Would like to review a automatic daily report > > It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive. I can manage my productivity. See where I the process I am having a problem and follow up. ----- ### "I reaaky liked the simple and organised user interface. Everything was easy to spot" — 5.0/5 > **Norris** | *18 October 2017* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team. > > **Cons**: It's can be slow at times. Where are a few bugs here and the but they have since been sorted. The reports generated are not as detailed as I would like. > > I can manage my staff more efficiently and keep account of every staff member. ----- ### "the tool is really beneficial to monitor and track performance" — 4.0/5 > **Deena** | *02 February 2018* > > **Pros**: Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes > > **Cons**: The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports ----- ### "Great Productivity Management Software\!" — 4.0/5 > **Oliver** | *13 September 2017* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly. > > **Cons**: The look and feel / UX could be better. It also took me a while to understand and get used to the interface. > > More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers. ## Links - [View on GetApp](https://www.getapp.za.com/software/110419/pics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data