PICS

PICS

Integrated business process automation platform

4.6/5 (5 reviews)

PICS Overview

Inspired Change Solutions provides hosted and mobile solutions for companies of all sizes.
Their latest product, PICS, is a business process automation platform with features such as workflow, case management, lead management, surveys, communication (SMS and email), call recordings, power dialing over VOIP, performance tracking, commission management, payment gateway, meeting scheduler and integration with lead generation platforms. Pics is a Web based software that allows businesses to automate their workflow processes as well as giving users a tool to track employee performance and productivity. A fully integrated, all-in-one solution, PICS can be used for workflow management, direct marketing, debt collection, customer satisfaction surveys, and more.

Pricing

Starting from
$50/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Middle-East and Africa

Supported Languages

English

PICS Reviews

Overall rating
4.6/5
100% positive reviews
3
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Grant W.

Review of PICS Software

Used Daily for 6-12 months
Reviewed on 2016/06/28
Review Source: Capterra

It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive.
I can manage my productivity. See where I the process I am having a problem and follow up.

Pros

I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere.
It is extremely user friendly. I make my calls straight from the application.

Cons

Would like to review a automatic daily report

Response from IC Solutions

Thank you for reviewing our product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Norris M.

I reaaky liked the simple and organised user interface. Everything was easy to spot

Used Weekly for 2+ years
Reviewed on 2017/10/18
Review Source: Capterra

I can manage my staff more efficiently and keep account of every staff member.

Pros

Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team.

Cons

It's can be slow at times. Where are a few bugs here and the but they have since been sorted.

The reports generated are not as detailed as I would like.

Response from Inspired Change Solutions

Dear Norris
Thank you for your review.
Please try the drill-down function on the reports for more information.
We can also build custom reports on the system to your specifications.
Kind regards
ICS Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Robert Q.

PICS IS AMAZING

Used Daily for 1+ year
Reviewed on 2019/04/06
Review Source: Capterra

JUST VERY HAPPY WITH IT

Pros

WE ARE VERY PLEASE WITH PICS. SOFTWARE IS AMAZING. EVERYDAY WE ARE LEARNING HOW IMPROVE OUR SKILLS DUE TO THIS SOFTWARE.

Cons

ITS A BIT INTIMIDATED AT FIRST BUT THE MORE YOU USE IT THE BETTER YOU UNDERSTAND IT.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Oliver S.

Great Productivity Management Software!

Used Weekly for 6-12 months
Reviewed on 2017/09/13
Review Source: Capterra

More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers.

Pros

It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly.

Cons

The look and feel / UX could be better. It also took me a while to understand and get used to the interface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Deena M.

the tool is really beneficial to monitor and track performance

Used Weekly for 6-12 months
Reviewed on 2018/02/02
Review Source: Capterra

Pros

Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes

Cons

The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports

Response from Inspired Change Solutions

Thank you for your review Deena

Rating breakdown

Value for Money
Ease of Use
Customer Support

User Recommendation
9/10
Based on 5 reviews
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PICS Pricing

Starting from
$50/month
Pricing options
Free Trial
Subscription
Value for money

Contact Inspired Change Solutions for pricing information.

Value for Money
4.5/5
Based on 5 reviews
Compare value for money rating with alternatives

PICS Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management
Features
4.4/5
Based on 5 reviews
Compare features rating with alternatives

Additional information for PICS

Key features of PICS

  • Business Process Automation
  • CRM Integration
  • Call Tracking
  • Catalog Management
  • Code Assistance
  • Collaboration Tools
  • Dashboard Creation
  • Data Management
  • Data Modeling
  • Event Management
  • Manual Dialer
  • Mobile Development
  • Mobile Process Management
  • Outbound Call Center
  • Quality Management
  • Real Time Notifications
  • Refactoring
  • Repository Management
  • Requisitions & Approvals
  • Software Development
  • Sourcing Management
  • Voice Mail
  • Web Development
  • Workforce Management

Benefits

  • All in one hosted solution
  • Adaptable for different industries & processes
  • VoIP and call recording
  • lead integration, management, and queuing
  • Performance tracking with targets and commission

  • PICS FAQs

    Below are some frequently asked questions for PICS.

    Q. What type of pricing plans does PICS offer?

    PICS offers the following pricing plans:

    Starting from: $50/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Inspired Change Solutions for pricing information.

    Q. What are the main features of PICS?

    PICS offers the following features:

    • Business Process Automation
    • CRM Integration
    • Call Tracking
    • Catalog Management
    • Code Assistance
    • Collaboration Tools
    • Dashboard Creation
    • Data Management
    • Data Modeling
    • Event Management
    • Manual Dialer
    • Mobile Development
    • Mobile Process Management
    • Outbound Call Center
    • Quality Management
    • Real Time Notifications
    • Refactoring
    • Repository Management
    • Requisitions & Approvals
    • Software Development
    • Sourcing Management
    • Voice Mail
    • Web Development
    • Workforce Management

    Q. Who are the typical users of PICS?

    PICS has the following typical customers:

    Small Business

    Q. What languages does PICS support?

    PICS supports the following languages:

    English

    Q. What type of pricing plans does PICS offer?

    PICS has the following pricing plans:

    Subscription

    Q. Does PICS support mobile devices?

    We do not have any information about what devices PICS supports

    Q. What other apps does PICS integrate with?

    PICS integrates with the following applications:

    Microsoft Excel

    Q. What level of support does PICS offer?

    PICS offers the following support options:

    Online Support, Phone Support