About Mend

Launch your Telemedicine program today with MendFree.

Mend is a Telehealth platform for modern practices of any size. With a platform offering both free and scalable enterprise solutions, Mend enables providers to connect to their patients anytime, anywhere, and with any device through messaging, video, and forms.

Full HIPAA compliance means you can communicate with patients or third parties with confidence that data is secure. Manage high-risk appointment no-shows and reduce their impact on your schedule and revenue with AI predictive software.

Engage your patients and break down healthcare barriers with Mend - the easiest total solution in Telemedicine.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Mend

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.
  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.
  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!
  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.
  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Devices

    Business size

    S M L

    Markets

    Puerto Rico, United States, US Virgin Islands

    Supported Languages

    Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, pt-br, pt-pt, sr-cyrl, zh-hant

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Mend Software - Audio and video support with messaging-based visits is supported by screen sharing and canvas modes
    Mend Software - Paperless automation features include the ability to upload medical insurance card images for proof of care
    Mend Software - Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings
    Mend Software - Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees
    Mend Software - Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows
    Mend Software - Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device
    Mend Software - Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time
    Mend Software - Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation
    Mend Software - Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels
    Mend Software - HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support
    Mend Software - Requiring no special software or installation, patients need only click a link from a text message or an email to connect
    View 14 more
    Mend video
    Mend video
    Mend video
    Mend Software - Audio and video support with messaging-based visits is supported by screen sharing and canvas modes Mend Software - Paperless automation features include the ability to upload medical insurance card images for proof of care Mend Software - Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings Mend Software - Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees Mend Software - Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows Mend Software - Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device Mend Software - Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time Mend Software - Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation Mend Software - Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels Mend Software - HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support Mend Software - Requiring no special software or installation, patients need only click a link from a text message or an email to connect

    Features

    Total features of Mend: 89

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Admissions Management
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Assessment Management
    • Automated Scheduling
    • Bill Payment
    • Billing & Invoicing
    • Calendar Management
    • Calendar Sync
    • Call Reminders
    • Care Plan Management
    • Care Summaries
    • Charting
    • Chat/Messaging
    • Client Database
    • Confirmation/Reminders
    • Customer Database
    • Customizable Branding
    • Customizable Forms
    • Document Management
    • Drag & Drop
    • EHR-Agnostic
    • Electronic Signature
    • Email Reminders
    • Event Calendar
    • Event Scheduling
    • Facility Scheduling
    • File Sharing
    • For Medical Purposes
    • Group Scheduling
    • HIPAA Compliant
    • Health Record Access
    • Historical Reporting
    • Intake Management
    • Lab Results
    • Live Chat
    • Messaging
    • Mobile Access
    • Multi-Language
    • Multi-Location
    • Multi-Physician
    • Multi-Provider Practice
    • Multiple Appointment Types
    • No-Show Tracking
    • On Call Scheduling
    • One-to-One Messaging
    • Online Booking
    • Online Forms
    • Online Payments
    • Online Scheduling
    • Patient Education
    • Patient Engagement Software
    • Patient Flow Management
    • Patient Intake
    • Patient Portal
    • Patient Questionnaires
    • Patient Records Management
    • Patient Scheduling
    • Payment Processing
    • Payment Reminders
    • Practice Management
    • Prescription Renewal
    • Real Time Reporting
    • Recurring Appointments
    • Reminders
    • Remote Treatment Plans
    • Reporting & Statistics
    • Reporting/Analytics
    • Rescheduling
    • SMS Messaging
    • SMS Reminders
    • Scheduling
    • Secure Messaging
    • Self Service Portal
    • Surveys & Feedback
    • Task Management
    • Third Party Integrations
    • Two-Way Audio & Video
    • Video Conferencing
    • Video Consultations
    • Virtual Meetings
    • Virtual Waiting Room
    • Waiting Time Tracking
    • Website Integration

    Alternatives

    Zoom Meetings

    4,6
    #1 Alternative to Mend
    Zoom is a scalable, cloud based video conferencing & web conferencing platform enabling online meetings, webinars, file...

    Zoom Video Webinars

    4,6
    #2 Alternative to Mend
    Zoom Video Webinars is designed to help businesses host webinars, engage with audiences, and facilitate communication...

    BlueJeans

    4,3
    #3 Alternative to Mend
    BlueJeans is a meeting platform for the modern workplace. The first cloud service to connect desktops, mobile devices...

    Webex

    4,4
    #4 Alternative to Mend
    Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...

    Reviews

    Overall rating

    4,3 /5
    (410)
    Value for Money
    4,2/5
    Features
    4,2/5
    Ease of Use
    4,2/5
    Customer Support
    4,4/5

    Already have Mend?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 410
    Verified Reviewer
    Overall rating
    • Industry: Mental Health Care
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Incredibly Impressed

    Reviewed on 2019/02/05

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy...

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

    Pros

    We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

    Cons

    I don't have anything negative to say.

    Jennifer H.
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Mend

    Reviewed on 2020/07/12

    My overall experience with Mend was helpful, a lot of other software don't give you the tools to be...

    My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

    Pros

    Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

    Cons

    The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

    Response from Mend VIP

    Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

    Lakeetra J.
    Overall rating
    • Industry: Mental Health Care
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Mend has been excellent for our outpatient mental health practice

    Reviewed on 2021/11/22

    Pros

    The program has been easy to implement and use. We appreciate all of the data for the visits so that we can easily document our video sessions in the event of an audit.

    Cons

    The program has been great, but has a high up-front cost which could be prohibitive for some. Monthly or quarterly billing could facilitate use.

    Alternatives Considered

    Zoom Meetings

    Reasons for Switching to Mend

    The data recorded for visits (connection time, signal reports, etc), easy connection to customer service when needed
    Massaro O.
    Overall rating
    • Industry: Public Policy
    • Company size: 10 000+ Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Review

    Reviewed on 2021/12/02

    Pros

    I like the way the interface works, but I feel like it could be better; something similar to apples GUI website etc. etc.

    Cons

    I dont like how its sometimes clunky. The way things are positioned are also different than most popular website that make the interface of the website simple to use

    Kathy A.
    Overall rating
    • Industry: Mental Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    MEND is a wonderful addition for client/patient reminders

    Reviewed on 2021/11/09

    Pros

    The reminders but being able to text a client a personal message and to be able to search a client by first name or part of their name.

    Cons

    The Check In process does not transfer back to our software fast enough. If our Clinician finished their reports before the check in is back the check in will not show in our software program. I have to manual watch each appointment to catch this.

    Showing 5 reviews of 410 Read all reviews

    Mend FAQs

    Below are some frequently asked questions for Mend.

    Mend offers the following pricing plans:

    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    Launch MendFree or request a custom demo for MendEnterprise.

    Mend has the following typical customers:

    11-50, 51-200, 201-500, 501-1 000, 1 001+

    Mend supports the following languages:

    Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, pt-br, pt-pt, sr-cyrl, zh-hant

    Mend supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Mend has

    Mend offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Mend.