About Mend

Launch your Telemedicine program today with Mend NOW, starting @ $14 per provider.

Mend's PredictiveIQ is the industry's first-ever Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen. PredictiveIQ can write this information back to your EHR/PMS so the risk can easily display on the schedule.

Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.

Other telemedicine platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue in a HIPAA compliant environment. If the patient cannot join the video, you are not able to deliver care. On Mend, visits happen!

Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device.

Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.

Mend can integrate with most EHR/PMS systems.

Key benefits of Mend

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.
  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.
  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!
  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.
  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English, French, Portuguese, Spanish

    Images

    Audio and video support with messaging-based visits is supported by screen sharing and canvas modes
    Paperless automation features include the ability to upload medical insurance card images for proof of care
    Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings
    Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees
    Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows
    Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device
    Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time
    Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation
    Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels
    HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support
    Requiring no special software or installation, patients need only click a link from a text message or an email to connect
    View 12 more
    Mend video
    Mend video
    Mend video
    Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modes Mend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of care Mend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings Mend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees Mend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows Mend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device Mend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time Mend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation Mend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels Mend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support Mend screenshot: Requiring no special software or installation, patients need only click a link from a text message or an email to connect

    Features

    Total features of Mend: 72

    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Admissions Management
    • Appointment Management
    • Appointment Scheduling
    • Assessment Management
    • Automated Scheduling
    • Bill Payment
    • Billing & Invoicing
    • Calendar Management
    • Call Reminders
    • Care Plan Management
    • Care Summaries
    • Charting
    • Chat/Messaging
    • Client Database
    • Clock In / Out
    • Confirmation/Reminders
    • Customizable Branding
    • Demographic Data
    • Document Management
    • Drag & Drop
    • EHR-Agnostic
    • Electronic Signature
    • Feedback Management
    • File Sharing
    • For Medical Purposes
    • Group Scheduling
    • HIPAA Compliant
    • Health Record Access
    • Historical Reporting
    • Intake Management
    • Lab Results
    • Lead Management
    • Lead Nurturing
    • Live Chat
    • Messaging
    • Mobile Access
    • Multi-Language
    • Multi-Location
    • Multi-Provider Practice
    • One-to-One Messaging
    • Online Booking
    • Online Forms
    • Online Payments
    • Patient Education
    • Patient Engagement Software
    • Patient Flow Management
    • Patient Intake
    • Patient Portal
    • Patient Records Management
    • Payment Processing
    • Payment Reminders
    • Practice Management
    • Prescription Renewals
    • Real Time Reporting
    • Recurring Appointments
    • Referral Tracking
    • Reminders
    • Remote Treatment Plans
    • Rescheduling
    • SMS Reminders
    • Secure Messaging
    • Self Service Portal
    • Surveys & Feedback
    • Task Management
    • Two-Way Audio & Video
    • Video Conferencing
    • Video Consultations
    • Virtual Waiting Room
    • Waiting Time Tracking

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    Reviews

    Overall rating

    4,1 /5
    (278)
    Value for Money
    4,1/5
    Features
    4/5
    Ease of Use
    4,1/5
    Customer Support
    4,3/5

    Already have Mend?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 278
    Verified Reviewer
    Overall rating
    • Industry: Mental Health Care
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Incredibly Impressed

    Reviewed on 2019/02/05

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy...

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

    Pros

    We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

    Cons

    I don't have anything negative to say.

    Abbie S.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10 000+ Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A Telehealth Video Visit platform that works!

    Reviewed on 2020/09/29

    Implementing Mend has been a huge win for our organization, which was struggling with another...

    Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!

    Pros

    Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!

    Cons

    There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.

    Emoniel I.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: Self Employed
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Mend review

    Reviewed on 2021/03/26

    Mend provides a means to utilize virtual/video visits with patients who otherwise would not be able...

    Mend provides a means to utilize virtual/video visits with patients who otherwise would not be able to make it to the clinic. Virtual healthcare allows patients better access to healthcare.

    Pros

    Once the video gets going, it is super streamlined. The user interface is fairly intuitive and I like how the appointment you're supposed to be in is lit up in a different color, and that it gives you multiple options on whether to start the video visit or to wait in a waiting room to be notified.

    Cons

    Often times logging in to get the browser open or verifying the provider gets tricky, but it seems like the process has been streamlined even compared to a few months ago since it seems to recognize the user easily now.

    Rachel R.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Mixed Feelings- Healthcare

    Reviewed on 2020/09/24

    We do love our direct customer support rep, but several issues we've had to escalate beyond them...

    We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

    Pros

    End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

    Cons

    Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability.

    In addition, reporting functionality is lacking. Only very basic reports can be obtained.

    Jennifer H.
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Other for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Mend

    Reviewed on 2020/07/12

    My overall experience with Mend was helpful, a lot of other software don't give you the tools to be...

    My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

    Pros

    Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

    Cons

    The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

    Response from Mend VIP

    Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

    Showing 5 reviews of 278 Read all reviews

    Mend FAQs

    Below are some frequently asked questions for Mend.

    Mend offers the following pricing plans:

    • Pricing model: Free, Subscription
    • Free Trial: Available

    Launch Mend FREE or request custom demo on our website.

    We do not have any information about Mend features

    Mend has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Mend supports the following languages:

    English, French, Portuguese, Spanish

    Mend supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Mend has

    Mend offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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