Mend is a fully integrated patient engagement and communications platform that delivers paperless automation for healthcare providers. Coupling online portal-based access with anytime anywhere mobility via iOS and Android devices, the system promises to eliminate traditionally costly manual data entry while increasing patient intakes. Telemedicine technology adds secure connectivity via an SMS or email link, needing no additional software installation or logins to initiate HIPPA compliant video / audio consultations, file sharing, messaging and more. Supported by full insurance coverage and reimbursement, patient education in multiple languages along with screen sharing capabilities, the system can be co-branded and features a virtual healthcare practice for advanced patient data gathering.
Mend can therefore send or collect any information from a patient or a third party related to a patient's case, digitizing paperwork, phone calls, form submission, e-signature authorized consents and indeed payments. Gather billable computerized clinical assessments prior to visits and conduct patient or member feedback surveys across NPS, HCAHPS, CAHPS and HOS etc. Symptoms can be documented to aid quicker, more accurate clinical diagnosis while multimedia educational content trains patients in managing illnesses but also in effective use of the platform itself. Interactive appointment reminders help to prevent unwanted patient no-shows and enable rescheduling within new times or facilities. Via Mend's self-service kiosk modes for in-clinic devices, patients can update their data.
Pros
-Allowing us to personalize the app/site to support our company's logo
-Tech support is quick to respond and resolve critical issues
-The most recent updates appears to offer clearer video and audio
Cons
-The app for the smartphone offers a login feature that doesn't seem to be necessary. Clients are able to open the app and just enter their 6 digit code without having to login first. This confuses some clients.
-Idle timeouts that require you to log back in frequently
-The syncing between our system and theirs doesn't always update properly. i.e. if an appointment was marked out in our system. During the next cycle, the old appointment will populate into Mend as though it still needs to take place.
-The reporting tools could be updated to review certain pieces of information to help our practice run more efficiently.
Thank you for this great feedback. The portal login link within the app is being removed in the next release this month. We're happy to explore more robust integration options to keep the two systems in better synchronization. There are limitations on the EHR side that we are having to work around currently.
AS I mention before I really love the customer service, I had brought an issue before to them and within days it was resolve making my experience better than before.
Pros
Mend is very easy to use and it has an amazing customer service. I have ask questions and ask for the Mend team to help me and they have always been quick to respond and help me with whatever issue I might have.
Cons
I wish there was a way for the clients to be prompt to make their own payments, by inputting their credit or debit cards themselves and if the card is declined then they couldn't proceed to their appointment. However I understand that the Mend team works everyday to improved their software.
Thank you for the review, we really appreciate it. We can collect the payment during the appointment booking process. We will follow up to gather your feedback and discuss possible options.
2/14/19 - We talked to Linnette and we had the ability to solve the payment problem with our digital forms and come up with a much better workflow to solve the payment issue.
I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there.
Pros
I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business.
The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.
Cons
There are still a few issues we are working out, but customer service is always quick to resolve them when they come up.
Mostly good.
Pros
I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.
Cons
It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.
Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.
Pros
It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.
Cons
It does not work on every platform and it is hard to tell which platforms it does and doesn't work on. Many of the patients we would like to target for this program do not have the technology to use this service.
Mend works on any device - desktop, laptop, tablet, mobile and every platform - Windows, Android, Apple, and any other device with an Internet connection. Video works on any device as well that has Chrome, Firefox, IE, Android, or iOS covering 98-99% of the market. Microsoft and Apple are committed to supporting video as well in Edge and Safari.
Request demo and full pricing via the website.
Below are some frequently asked questions for Mend.
Mend offers the following pricing plans:
Starting from: $99/month
Pricing model: Subscription
Free Trial: Not Available
Request demo and full pricing via the website.
Mend offers the following features:
Mend has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Mend supports the following languages:
English, French, Portuguese, Spanish
Mend has the following pricing plans:
Subscription
Mend supports the following devices:
Android, iPhone, iPad
We do not have any information about what integrations Mend has
Mend offers the following support options:
Online Support, Phone Support
-Mend overall is a very convenient app with great potential. I'm excited to see Mend continue to progress as our company expands.