About Mend
Launch your Telemedicine program today with Mend NOW, starting @ $14 per provider.
Mend's PredictiveIQ is the industry's first-ever Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen. PredictiveIQ can write this information back to your EHR/PMS so the risk can easily display on the schedule.
Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.
Other telemedicine platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue in a HIPAA compliant environment. If the patient cannot join the video, you are not able to deliver care. On Mend, visits happen!
Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device.
Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.
Mend can integrate with most EHR/PMS systems.
Pricing starting from:
N/A
- Free Trial
- Free Version
- Subscription
Key benefits of Mend
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Free Version
- Subscription
Images
Features
Total features of Mend: 72
- API
- Access Controls/Permissions
- Activity Tracking
- Admissions Management
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Automated Scheduling
- Bill Payment
- Billing & Invoicing
- Calendar Management
- Call Reminders
- Care Plan Management
- Care Summaries
- Charting
- Chat/Messaging
- Client Database
- Clock In / Out
- Confirmation/Reminders
- Customizable Branding
- Demographic Data
- Document Management
- Drag & Drop
- EHR-Agnostic
- Electronic Signature
- Feedback Management
- File Sharing
- For Medical Purposes
- Group Scheduling
- HIPAA Compliant
- Health Record Access
- Historical Reporting
- Intake Management
- Lab Results
- Lead Management
- Lead Nurturing
- Live Chat
- Messaging
- Mobile Access
- Multi-Language
- Multi-Location
- Multi-Provider Practice
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Payments
- Patient Education
- Patient Engagement Software
- Patient Flow Management
- Patient Intake
- Patient Portal
- Patient Records Management
- Payment Processing
- Payment Reminders
- Practice Management
- Prescription Renewals
- Real Time Reporting
- Recurring Appointments
- Referral Tracking
- Reminders
- Remote Treatment Plans
- Rescheduling
- SMS Reminders
- Secure Messaging
- Self Service Portal
- Surveys & Feedback
- Task Management
- Two-Way Audio & Video
- Video Conferencing
- Video Consultations
- Virtual Waiting Room
- Waiting Time Tracking
Alternatives
Pomelo Health
eRecord
Caspio
Luma Health
Reviews
Already have Mend?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Mental Health Care
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Incredibly Impressed
Reviewed on 2019/02/05
Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy...
Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.
Pros
We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.
Cons
I don't have anything negative to say.
- Industry: Hospital & Health Care
- Company size: 10 000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Telehealth Video Visit platform that works!
Reviewed on 2020/09/29
Implementing Mend has been a huge win for our organization, which was struggling with another...
Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!
Pros
Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!
Cons
There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Mend review
Reviewed on 2021/03/26
Mend provides a means to utilize virtual/video visits with patients who otherwise would not be able...
Mend provides a means to utilize virtual/video visits with patients who otherwise would not be able to make it to the clinic. Virtual healthcare allows patients better access to healthcare.
Pros
Once the video gets going, it is super streamlined. The user interface is fairly intuitive and I like how the appointment you're supposed to be in is lit up in a different color, and that it gives you multiple options on whether to start the video visit or to wait in a waiting room to be notified.
Cons
Often times logging in to get the browser open or verifying the provider gets tricky, but it seems like the process has been streamlined even compared to a few months ago since it seems to recognize the user easily now.
- Industry: Hospital & Health Care
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Mixed Feelings- Healthcare
Reviewed on 2020/09/24
We do love our direct customer support rep, but several issues we've had to escalate beyond them...
We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.
Pros
End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.
Cons
Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability.
In addition, reporting functionality is lacking. Only very basic reports can be obtained.
- Industry: Consumer Services
- Company size: Self Employed
- Used Other for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Mend
Reviewed on 2020/07/12
My overall experience with Mend was helpful, a lot of other software don't give you the tools to be...
My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.
Pros
Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.
Cons
The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.
Response from Mend VIP
Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.
Mend FAQs
Below are some frequently asked questions for Mend.Q. What type of pricing plans does Mend offer?
Mend offers the following pricing plans:
- Pricing model: Free, Subscription
- Free Trial: Available
Launch Mend FREE or request custom demo on our website.
Q. What are the main features of Mend?
We do not have any information about Mend features
Q. Who are the typical users of Mend?
Mend has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Mend support?
Mend supports the following languages:
English, French, Portuguese, Spanish
Q. Does Mend support mobile devices?
Mend supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Mend integrate with?
We do not have any information about what integrations Mend has
Q. What level of support does Mend offer?
Mend offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Mend.
