Mend

The Leading AI & Patient Engagement Platform

4,1 /5 (274 reviews) Write a Review!

Mend Overview

What is Mend?

Mend's PredictiveIQ is the industry's first-ever Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen. PredictiveIQ can write this information back to your EHR/PMS so the risk can easily display on the schedule.

Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.

Other telemedicine platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue in a HIPAA compliant environment. If the patient cannot join the video, you are not able to deliver care. On Mend, visits happen!

Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device.

Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.

Mend can integrate with most EHR/PMS systems.

Mend Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Request demo and full pricing via the website.


Mend Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English, French, Portuguese, Spanish

Media

Audio and video support with messaging-based visits is supported by screen sharing and canvas modes
Paperless automation features include the ability to upload medical insurance card images for proof of care
Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings
Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees
Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows
Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device
Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time
Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation
Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels
HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support
Mend video Mend video Mend video Mend screenshot: Audio and video support with messaging-based visits is supported by screen sharing and canvas modes Mend screenshot: Paperless automation features include the ability to upload medical insurance card images for proof of care Mend screenshot: Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings Mend screenshot: Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees Mend screenshot: Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows Mend screenshot: Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device Mend screenshot: Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time Mend screenshot: Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation Mend screenshot: Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels Mend screenshot: HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support

Mend Reviews

Mend Reviews

Overall rating
4,1
/
5
Excellent
123

Very good
95

Average
35

Poor
16

Terrible
5

Value for Money
4,1
Features
4
Ease of Use
4,1
Customer Support
4,3
80% recommended this app
Verified Reviewer

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.


Abbie S.

A Telehealth Video Visit platform that works!

Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!


Ashley C.

Mend Review

Mostly good.


Karissa K.

The best option for my needs

Mend is the best platform available for my needs (I've tested Doxy and zoom as well). Most of the "cons" I've experienced are works in progress at Mend. The Mend team is always working to improve and update the platform. I'm excited to see what else they have in store.


Jennifer H.

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.


Verified Reviewer
Industry: Mental Health Care
Company size: 2-10 Employees

Incredibly Impressed

Used Weekly for 2+ years
Reviewed on 2019/02/05
Review Source: Capterra

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons

I don't have anything negative to say.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Abbie S.
Industry: Hospital & Health Care
Company size: 10 000+ Employees

A Telehealth Video Visit platform that works!

Used Weekly for 1-5 months
Reviewed on 2020/09/29
Review Source: Capterra

Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!

Pros

Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!

Cons

There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ashley C.
Industry: Mental Health Care
Company size: 51-200 Employees

Mend Review

Used Daily for 1+ year
Reviewed on 2019/02/05
Review Source: Capterra

Mostly good.

Pros

I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

Cons

It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

Response from Mend VIP

Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Karissa K.
Industry: Mental Health Care
Company size: Self Employed

The best option for my needs

Used Daily for 1-5 months
Reviewed on 2020/09/24
Review Source: Capterra

Mend is the best platform available for my needs (I've tested Doxy and zoom as well). Most of the "cons" I've experienced are works in progress at Mend. The Mend team is always working to improve and update the platform. I'm excited to see what else they have in store.

Pros

1. Clients do not have to download software. 2. Scheduling appointments with automatic reminders. 3. Alerts when the client signs in for the appointment. 4. Very few audio / visual challenges. 5. Excellent customer service. 6. Mend shows you the strength of both your internet connection and your clients internet connection. 7. When clients join a session, clients must enter same dob as I have listed in their chart before being allowed into the waiting room.

Cons

1. Clients can't sign on without an appointment (like with Doxy) 2. No virtual background option (like with zoom) 3. I wish the settings (mine and what I set for the clients) had more detailed options. 4. I wish I knew the details of what / when Mend sent clients reminders or alerts. For example, I didn't know until clients told me that Mend was sending them daily reminders to test their speed. 5. The platform seems to use more bandwidth than other hipaa compliant platforms as evidenced by increased lagging or delays. 6. No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image). 7. Clients must be over 18. 8. Mend notifies me at the time of the appointment if the client is in the waiting room. I wish Mend notified me when the client joined regardless of whether they are early, on time, or late. 9. The notifications don't always come to me. 10. It's not always easy to tell if a client is waiting (EG. Their appointment doesn't turn green without refreshing the page).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer H.
Industry: Consumer Services
Company size: Self Employed

Mend

Used Other for Free Trial
Reviewed on 2020/07/12
Review Source: Capterra

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Pros

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Cons

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Response from Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7,6/10
Based on 274 user ratings
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Mend Pricing

Mend Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

Request demo and full pricing via the website.

Request demo and full pricing via the website.

Value for Money
4,1/5
Based on 274 user ratings
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Mend Features

Mend Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4/5
Based on 274 user ratings
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Categories

Additional information for Mend

Additional information for Mend

Key features of Mend

  • Appointment confirmations
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Assessment management
  • Automatic reminders
  • Bill payment
  • Billing and invoicing
  • Care plans
  • Care summaries
  • Chat
  • Chat / messaging
  • Customizable branding
  • Demographic data
  • Drag & drop interface
  • EHR-agnostic
  • Electronic signature capture
  • Feedback collection
  • For telepsychiatry
  • HIPAA compliance
  • HIPAA compliant
  • Inpatient / residential
  • Instant messaging
  • Intake forms
  • Lead management
  • Lead nurturing
  • Marketing automation
  • Mobile integration
  • Multi-language
  • Multi-office
  • Multi-physician
  • Multi-provider practice
  • Online booking integration
  • Patient check-ins
  • Patient communications
  • Patient management
  • Patient portal
  • Patient queue management
  • Patient registration
  • Patient scheduling
  • Practice management
  • Referral tracking
  • Secure messaging
  • Self service portal
  • Single provider practice
  • Surveys and feedback
  • Two-way audio and video
  • Video conferencing
  • Video consultations
  • eLearning management

Benefits

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.
  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.
  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!
  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.
  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Mend FAQs

    Mend FAQs

    Below are some frequently asked questions for Mend.

    Q. What type of pricing plans does Mend offer?

    Mend offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Request demo and full pricing via the website.

    Q. What are the main features of Mend?

    Mend offers the following features:

    • Appointment confirmations
    • Appointment reminders
    • Appointment scheduling
    • Assessment & treatment plans
    • Assessment management
    • Automatic reminders
    • Bill payment
    • Billing and invoicing
    • Care plans
    • Care summaries
    • Chat
    • Chat / messaging
    • Customizable branding
    • Demographic data
    • Drag & drop interface
    • EHR-agnostic
    • Electronic signature capture
    • Feedback collection
    • For telepsychiatry
    • HIPAA compliance
    • HIPAA compliant
    • Inpatient / residential
    • Instant messaging
    • Intake forms
    • Lead management
    • Lead nurturing
    • Marketing automation
    • Mobile integration
    • Multi-language
    • Multi-office
    • Multi-physician
    • Multi-provider practice
    • Online booking integration
    • Patient check-ins
    • Patient communications
    • Patient management
    • Patient portal
    • Patient queue management
    • Patient registration
    • Patient scheduling
    • Practice management
    • Referral tracking
    • Secure messaging
    • Self service portal
    • Single provider practice
    • Surveys and feedback
    • Two-way audio and video
    • Video conferencing
    • Video consultations
    • eLearning management

    Q. Who are the typical users of Mend?

    Mend has the following typical customers:

    Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does Mend support?

    Mend supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Mend offer?

    Mend has the following pricing plans:

    Subscription

    Q. Does Mend support mobile devices?

    Mend supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Mend integrate with?

    Mend integrates with the following applications:

    EchoVantage

    Q. What level of support does Mend offer?

    Mend offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials