About SocketLabs

Email is what we do. Making sure your messages are delivered is our top priority. And extraordinary service is our promise.

We’ve spent over 15 years perfecting the art and science of easy, reliable delivery for your email. Regardless of the size or complexity of your business, we have the technology, reporting, and support resources available to maximize the success of your email. Looking for a simple, headache-free experience? We’ve struck just the right balance between a feature-rich outgoing mail delivery solution, an easy-to-use dashboard interface, and an even easier setup. You can be set up and running in minutes.

Our proprietary email server technology, advanced analytics, and personalized customer support are what help SocketLabs deliver the ultimate customer experience.

Our products and services ensure that you can:

- Get your important marketing and transactional email to the inbox
- Gain highly detailed visual insights into the performance of your email across all KPIs
- Access our Email Delivery Experts if a problem does arise
- Save time and money by utilizing the efficient and reliable SocketLabs email infrastructure
- Capture and store email in the comfort of our highly secure and compliant email system

At SocketLabs, we know how vital email is to your business, that’s why perfecting “the science of hitting the inbox” is our passion.

Key benefits of SocketLabs

  • Accept and store inbound emails with SocketLabs' scalable inbound email parsing tool which can deconstruct emails and provide a complete summary and analysis on inbound email activity for the account.

  • Create engaging email campaigns with SocketLabs email designer using the drag and drop interface and customizable templates. Add custom branding and fields to target and engage customers.

  • Gain insight into campaign or email performance with SocketLabs analytics which provide visual reports on metrics such as bounce rate, complaints, and number of emails sent, opens, fails, clicks, and more.

  • Use SocketLabs API to display email statistics on the company's customer database or inject bulk emails to improve application performance. SocketLabs provides a reporting API, injection API, notification API, inbound API, suppression API, and a marketing API to adapt the platform to your business needs.

  • Enhance deliverability with SocketLabs whitelisting, ISP management, and authentication tools which ensures all emails sent from the platform are accepted and trusted by ISP’s and corporate domains.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Images

    Monitor real-time analytics on your email performance.
    SocketLabs StreamScore™ report gives users the ability to track their email quality score across a variety of weighted grading variables like hard fails, blocks, spam, and complaints.
    Email delivery without the headache! SocketLabs Email Deliver Experts are standing by ready to help.
    At SocketLabs, security is our top concern.  That why we implement and support all necessary environmental controls and regulations to protect the integrity of our information systems.
    View 7 more
    SocketLabs video SocketLabs video SocketLabs screenshot: SocketLabs screenshot: Monitor real-time analytics on your email performance. SocketLabs screenshot: SocketLabs StreamScore™ report gives users the ability to track their email quality score across a variety of weighted grading variables like hard fails, blocks, spam, and complaints. SocketLabs screenshot: SocketLabs screenshot: Email delivery without the headache! SocketLabs Email Deliver Experts are standing by ready to help. SocketLabs screenshot: At SocketLabs, security is our top concern.  That why we implement and support all necessary environmental controls and regulations to protect the integrity of our information systems.

    Features

    Total features of SocketLabs: 36

    • A/B Testing
    • API
    • Archiving & Retention
    • Auto-Responders
    • CAN SPAM Compliance
    • Campaign Planning
    • Contact Management
    • Customer Activity Tracking
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Templates
    • Data Recovery
    • Drag & Drop
    • Drip Campaigns
    • Email Distribution
    • Email Marketing
    • Email Monitoring
    • Email Templates
    • Email Tracking
    • Engagement Analytics
    • Image Library
    • List Management
    • Performance Metrics
    • Purchasing & Receiving
    • Queue Management
    • Reporting/Analytics
    • Response Management
    • Routing
    • Signature Management
    • Spam Blocker
    • Subscriber Management
    • Subscription Management
    • Template Management
    • WYSIWYG Editor
    • Whitelisting/Blacklisting

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    Reviews

    Overall rating

    4,5 /5
    (13)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have SocketLabs?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 13
    Louis W.
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Dependable mass mailing

    Reviewed on 2019/12/03

    Every support call. Every support email has been great. I have directly used their tool for I would...

    Every support call. Every support email has been great. I have directly used their tool for I would guess 5+ years without a single major complaint. They had one single hiccup a few years ago with legacy code. It was resolved quickly and they communicated the issue out clearly to us.

    They have been an honest and enjoyable partner to work with over the years.

    Pros

    I have enjoyed working with the API. We send tons of emails through their system without the slightest hiccup. We pull stats out of their API to create stunning dashboards of data for our clients to measure how well their campaigns perform. The well-documented API from socketlabs made the whole process a breeze to create.

    Cons

    Lack of prebuilt non-zapier integrations. On occasion, we have a software solution ecosystem. Certain clients may have ERP or other major integrated systems. Very generally speaking, we have not had the fortune of being able to tap into pre-written integrations for these systems. (Yes, this is nit-picky. It was the only thing I could come up with!)

    Jose G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fast and reliable

    Reviewed on 2019/12/12

    It's been fantastic. We get our testing emails going on without issues. Once we move our systems to...

    It's been fantastic. We get our testing emails going on without issues. Once we move our systems to production the switch is 100% transparent.

    Pros

    I have never found an issue with it. It just works, it's amazing.
    The setup was a breeze and got it up and running in no time. Literally, it just took me like 2 minutes.

    Cons

    Nothing really. I don't have anything that I don't like.

    Verified Reviewer
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 2-10 Employees
    • Used Other for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Doesn't work... low deliverability... lots of bounces... very slow

    Reviewed on 2019/02/05

    Pros

    Seemed like it was worth a try. The price sounded good. Seemed like it could potentially be a better deal than my current one... it wasn't.

    Cons

    First of all, they took a time-tested, carefully vetted list which had 0 complaints for the past 4 months and
    demonstrated that their bounce rates were 4x higher than I was used to. Then, they suspended my account after 800 emails were sent (out of 32,000). Not very impressive. Not worth the time and effort, and it was free. They were even bouncing emails sent to old friends whose emails I knew for a fact were correct.

    Shane B.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Good product, great price

    Reviewed on 2019/12/03

    Mass sending commission reports to sales agents.

    Mass sending commission reports to sales agents.

    Pros

    It is easy to set up and easy to use. Once we had it configured it has required very little maintenance and virtually no problems ongoing.

    Cons

    A little more support would be helpful regarding "secure email". Their website explains it but it is a little technical. I would like an easy way to change secure email settings. Also, I haven't found a way to have an automated report emailed to me showing all successful or failed email deliveries. But these are very small issues. And I can live without them.

    Matt B.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great service and easy to use

    Reviewed on 2019/12/12

    Pros

    We have used socket labs for over 8 years now and have been very happy with it. The metrics and statistics they provide are very detailed. You are able to get very granular with your reporting. Customer support is very quick to provide answers.

    Cons

    So far we have not had any issues with the service.

    Showing 5 reviews of 13 Read all reviews

    SocketLabs FAQs

    Below are some frequently asked questions for SocketLabs.

    SocketLabs offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Not Available

    Free: $0/month Basic: $39.95/month Professional: Starting at $79.95/month Custom: Contact SocketLabs for a custom price quote

    We do not have any information about SocketLabs features

    SocketLabs has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    SocketLabs supports the following languages:

    English

    SocketLabs supports the following devices:

    We do not have any information about what integrations SocketLabs has

    SocketLabs offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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