isoTracker Complaints Management

Record, track & route customer complaints

About isoTracker Complaints Management

isoTracker is a cloud-based complaints management system that allows organizations to record, track and resolve customer complaints through investigation routing, action issuing, and response escalation. Additional modules can expand the solution into a complete quality management system (QMS) that includes document control, audit management and training.

isoTracker's Complaints Management platform provides a centralized interface for recording and tracking complaints from any location, whether at the desk while responding to a customer’s call, or out in the field via mobile device. Complaints can be entered by any user and then routed to qualified complaints administrators to be assigned based on the complaint’s type and product. The quick search feature helps quickly identify the complainant and the subject from pre-loaded lists. Users are also able to to attach internal and external documents to each case.

Complaints can be routed for investigation to a variety of users, such as a manufacturing site for specific analysis. Users are able to record all non-conformances and identify each relevant root cause. Complaints may also be routed for corrective action and preventive action at any stage of the process, and the administrator may restart an investigation if results are viewed as insufficient. The complete history of a complaint is available throughout the complaint handling process, even after the case has been closed.

Organizations can inform complainants of progress at each stage using modifiable pre-saved templates. isoTracker’s messaging system sends in-built task notifications and reminders to employees whenever a task needs to be actioned. Users can also request feedback from a complainant about the resolution process after the complaint has been resolved or closed.

Key benefits of isoTracker Complaints Management

  • isoTracker helps ensure consistency of customer interaction with access to each complaint's history, including status updates on complaint progress, and the actions that have been taken.

  • Track trends in customer issues within isoTracker by recording all investigation results and performing a root cause analysis.

  • Effectively deal with customer concerns or complaints by having them reviewed by an administrator before entering them into the complaints workflow, and assigning a relevant staff member.

  • Automatically escalate complaints if a response has not been received within a pre-assigned due date.

  • With isoTracker, users can send a request for feedback from complainants about the resolution process after the issue has been closed.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Images

    Record and track customer complaints and route complaints for investigation
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    isoTracker Complaints Management screenshot: Record and track customer complaints and route complaints for investigation

    Features

    Total features of isoTracker Complaints Management: 39

    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Approval Process Control
    • Archiving & Retention
    • Assignment Management
    • Audit Trail
    • Change Management
    • Commenting / Notes
    • Complaint Management
    • Compliance Management
    • Corrective and Preventive Actions (CAPA)
    • Customer Complaint Tracking
    • Customer History
    • Dashboard
    • Deadline Management
    • Document Management
    • Electronic Signature
    • Email Templates
    • Feedback Management
    • Historical Reporting
    • Interaction Tracking
    • Issue Management
    • Issue Tracking
    • Progress Tracking
    • Purchasing & Receiving
    • Quality Assurance
    • Quality Control
    • Reminders
    • Request Assignment
    • Revision History
    • Risk Assessment
    • Routing
    • SSL Security
    • Search/Filter
    • Surveys & Feedback
    • Task Management
    • Version Control
    • Workflow Management

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    isoTracker Complaints Management FAQs

    Below are some frequently asked questions for isoTracker Complaints Management.

    isoTracker Complaints Management offers the following pricing plans:

    • Starting from: US$9,35/month
    • Pricing model: Subscription
    • Free Trial: Available

    Use isoTracker's pricing calculator to select currency, user package, subscription period, and modules for a quote via the pricing page on their website.

    We do not have any information about isoTracker Complaints Management features

    isoTracker Complaints Management has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    isoTracker Complaints Management supports the following languages:

    English

    isoTracker Complaints Management supports the following devices:

    We do not have any information about what integrations isoTracker Complaints Management has

    isoTracker Complaints Management offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

    See all software categories found for isoTracker Complaints Management.