HelpCrunch

HelpCrunch

Customer Communication tool for Support, Marketing & Sales

4.8/5 (126 reviews)

HelpCrunch Overview

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Ukrainian

HelpCrunch Reviews

Overall rating
4.8/5
99% positive reviews
103
Excellent
22
Very good
1
Average
0
Poor
0
Terrible
Alex S.

Way to improve HelpCrunch

Used Daily for 1+ year
Reviewed on 2019/08/28
Review Source: Capterra

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Pros

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Cons

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Response from HelpCrunch

Hey Alex!
Thanks for the detailed review.

Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.

Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.

Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lana B.

The software that really helps

Used Daily for 6-12 months
Reviewed on 2019/08/23
Review Source: Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons

There is nothing I can list here :) Like... really nothing :)

Response from HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Good but app can be better

Used Daily for 1+ year
Reviewed on 2019/09/02
Review Source: Capterra

I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Pros

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.

Cons

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Response from HelpCrunch

Hey there! Thanks for all the feedback.
Our support team received your request regarding user data in mobile apps.
We've already added this to our backlog and we'll see how soon it will be implemented :)

We'll also look into the slow app loading on low internet speed.
Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Bhushan L.

Sales Acquisition and Retention With HelpCrunch

Used Daily for 1-5 months
Reviewed on 2019/08/20
Review Source: Capterra

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Pros

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Cons

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Response from HelpCrunch

Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.

As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Bj J.

Very good software that drives customer interaction

Used Daily for 1-5 months
Reviewed on 2019/08/20
Review Source: Capterra

Very pleased. Nice people, good software and good value for money.

Pros

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.

Cons

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Response from HelpCrunch

Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.

And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

HelpCrunch Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

HelpCrunch Features

  • API
  • Automatic Notifications
  • Chat
  • Contact History
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Ticket Management

  • Activity Dashboard
  • CRM Integration
  • Customizable Branding
  • Social Media Integration
  • Surveys & Feedback
  • Workflow Management

Additional information for HelpCrunch

Key features of HelpCrunch

  • API
  • Activity monitoring
  • Auto-responders
  • Automatic device recognition
  • Automatic notifications
  • Behavior tracking
  • Built-in database
  • Campaign management
  • Chat functionality
  • Chat history
  • Chat ratings
  • Chat tags
  • Chat transcript
  • Chat transfers
  • Chat widget customization
  • Client database
  • Client management
  • Client website integration
  • Collaboration tools
  • Communication management
  • Contact database
  • Custom forms
  • Customizable fields
  • Data import/export
  • Drip email marketing
  • Email alerts
  • Email marketing
  • Email notifications
  • Email templates
  • Email tracking
  • Emoji & stickers
  • Event triggered actions
  • Event triggered email
  • Feedback collection
  • File transfer
  • Filtered views
  • Geotargeting
  • History tracking
  • Instant messaging
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Localizations
  • Location tracking
  • Multi-channel communication
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Offline form
  • Personalized profiles
  • Pre-chat form
  • Real time monitoring
  • Role-based permissions
  • Rules based algorithms
  • Scheduled emails
  • Shortcut messages
  • Software development kit
  • Support ticket tracking
  • Tagging
  • Tags & keywords
  • Team inbox
  • Third party integration
  • User defined attributes
  • Video sharing
  • Waiting message
  • Widgets
  • eCommerce integration

Benefits

  • Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

  • HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    Q. What type of pricing plans does HelpCrunch offer?

    HelpCrunch offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Subscription

    Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    Q. What are the main features of HelpCrunch?

    HelpCrunch offers the following features:

    • API
    • Activity monitoring
    • Auto-responders
    • Automatic device recognition
    • Automatic notifications
    • Behavior tracking
    • Built-in database
    • Campaign management
    • Chat functionality
    • Chat history
    • Chat ratings
    • Chat tags
    • Chat transcript
    • Chat transfers
    • Chat widget customization
    • Client database
    • Client management
    • Client website integration
    • Collaboration tools
    • Communication management
    • Contact database
    • Custom forms
    • Customizable fields
    • Data import/export
    • Drip email marketing
    • Email alerts
    • Email marketing
    • Email notifications
    • Email templates
    • Email tracking
    • Emoji & stickers
    • Event triggered actions
    • Event triggered email
    • Feedback collection
    • File transfer
    • Filtered views
    • Geotargeting
    • History tracking
    • Instant messaging
    • Knowledge base
    • Lead capture
    • Lead nurturing
    • Localizations
    • Location tracking
    • Multi-channel communication
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Offline form
    • Personalized profiles
    • Pre-chat form
    • Real time monitoring
    • Role-based permissions
    • Rules based algorithms
    • Scheduled emails
    • Shortcut messages
    • Software development kit
    • Support ticket tracking
    • Tagging
    • Tags & keywords
    • Team inbox
    • Third party integration
    • User defined attributes
    • Video sharing
    • Waiting message
    • Widgets
    • eCommerce integration

    Q. Who are the typical users of HelpCrunch?

    HelpCrunch has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does HelpCrunch support?

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    Q. What type of pricing plans does HelpCrunch offer?

    HelpCrunch has the following pricing plans:

    Subscription

    Q. Does HelpCrunch support mobile devices?

    HelpCrunch supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HelpCrunch integrate with?

    HelpCrunch integrates with the following applications:

    Magento, Magento, Slack, Wordpress, Wordpress

    Q. What level of support does HelpCrunch offer?

    HelpCrunch offers the following support options:

    FAQs, Knowledge Base, Online Support