HelpCrunch

Customer Communication tool for Support, Marketing & Sales

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Key benefits of HelpCrunch

  • Live chat: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive pre-chat/offline form.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico

    Supported Languages

    Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Ukrainian

    Images

    All-in-one customer communication platform
    Shared team Inbox
    Knowledge Base
    Chat and email Campaigns
    Team performance and customer satisfaction Reports
    View 6 more
    HelpCrunch video
    HelpCrunch screenshot: All-in-one customer communication platform HelpCrunch screenshot: Shared team Inbox HelpCrunch screenshot: Knowledge Base HelpCrunch screenshot: Chat and email Campaigns HelpCrunch screenshot: Team performance and customer satisfaction Reports

    Features

    Total features of HelpCrunch: 68

    • API
    • Action Management
    • Applicant Tracking
    • Auto-Responders
    • Automated Sales
    • Automatic Lead Distribution
    • Automatic Notifications
    • Behavior Tracking
    • Built-In Database
    • Campaign Management
    • Chat
    • Chat Transcript
    • Client Management
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact History
    • Custom Fields
    • Custom Forms
    • Customer Accounts
    • Customer Activity Reporting
    • Customer Complaint Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Profiling
    • Customer Segmentation
    • Customer Service Analytics
    • Data Import/Export
    • Drip Marketing
    • Email Alerts
    • Email Integration
    • Email Marketing Management
    • Email Notifications
    • Email Templates
    • Email Tracking
    • Event Triggered Actions
    • Feedback Collection
    • File Transfer
    • Filtered Views
    • Geotargeting
    • Help Desk Integration
    • Help Desk Management
    • History Tracking
    • Instant Messaging
    • Knowledge Base Management
    • Lead Capture
    • Lead Nurturing
    • Location Tracking
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Language
    • Personalized Profiles
    • Prioritizing
    • Real Time Data
    • Real Time Monitoring
    • Reporting & Statistics
    • Role-Based Permissions
    • Software Development Kit
    • Support Ticket Management
    • Support Ticket Tracking
    • Tagging
    • Third Party Integration
    • User Defined Attributes
    • Widgets
    • eCommerce Integration

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    Reviews

    Overall rating

    4,8 /5
    (168)
    Value for Money
    4,8/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have HelpCrunch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 168
    Lana B.
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The software that really helps

    Reviewed on 2019/08/23

    HelpCruch has everything we need to automate the process of catching leads, providing necessary...

    HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
    All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

    One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

    Pros

    HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

    I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

    Cons

    There is nothing I can list here :) Like... really nothing :)

    Response from HelpCrunch

    Lana, you made our team's day. Thanks for all the love!
    We're super glad to have you and supporthunt team as our loyal customers.

    Grant G.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good chat client for customer support and feedback

    Reviewed on 2020/09/10

    We use HelpCrunch as our primary support tool (for potential customers with questions, for...

    We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

    Pros

    - Easy to install
    - Good basic chat functionality with the ability to scale
    - Inexpensive for chat, and, again, can scale in price as new features are added
    - Looks good (both the chat that faces the customer and the user interface for our support people)
    - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
    - Responsive customer support

    Cons

    - Occasional bugs, e.g. schedule not triggering at expected times
    - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

    Response from HelpCrunch

    Thanks a lot, Grant!

    Andrew R.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Web software ok. Mobile app non-functional. Service non-existent

    Reviewed on 2020/07/23

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

    Pros

    It was reasonably easy to install, although took a while to configure.

    Cons

    Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

    Response from HelpCrunch

    Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

    We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

    We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

    Cesar D.
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Powerful tools, easy ot implement

    Reviewed on 2020/11/20

    Pros

    The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.

    Cons

    I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

    Response from HelpCrunch

    Thank you for your review, Cesar!

    Thomas B.
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent value-for-money Software for our SaaS business

    Reviewed on 2020/01/07

    While we were only looking for a chat solution, and had two bad experiences with competitors who...

    While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

    Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

    We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

    Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

    I look forward for further developments of the solution in 2020 !

    Pros

    - Complete suite for emailing and chat
    - Simple enough, yet highly customizable
    - Very reactive customer support teams

    Cons

    - No Drip email marketing implemented (well, not yet as of 12/2019)

    Response from HelpCrunch

    Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

    Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
    If any questions, we're always there to assist you.

    Showing 5 reviews of 168 Read all reviews

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    HelpCrunch offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    HelpCrunch offers the following features:

    • API
    • Activity monitoring
    • Auto-responders
    • Automatic device recognition
    • Automatic notifications
    • Behavior tracking
    • Built-in database
    • Campaign management
    • Chat functionality
    • Chat history
    • Chat ratings
    • Chat tags
    • Chat transcript
    • Chat transfers
    • Chat widget customization
    • Client database
    • Client management
    • Client website integration
    • Collaboration tools
    • Communication management
    • Contact database
    • Custom forms
    • Customizable fields
    • Data import/export
    • Drip email marketing
    • Email alerts
    • Email marketing
    • Email notifications
    • Email templates
    • Email tracking
    • Emoji & stickers
    • Event triggered actions
    • Event triggered email
    • Feedback collection
    • File transfer
    • Filtered views
    • Geotargeting
    • History tracking
    • Instant messaging
    • Knowledge base
    • Lead capture
    • Lead nurturing
    • Localizations
    • Location tracking
    • Multi-channel communication
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Offline form
    • Personalized profiles
    • Pre-chat form
    • Real time monitoring
    • Role-based permissions
    • Rules based algorithms
    • Scheduled emails
    • Shortcut messages
    • Software development kit
    • Support ticket tracking
    • Tagging
    • Tags & keywords
    • Team inbox
    • Third party integration
    • User defined attributes
    • Video sharing
    • Waiting message
    • Widgets
    • eCommerce integration

    HelpCrunch has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    HelpCrunch supports the following devices:

    Android, iPhone, iPad

    HelpCrunch integrates with the following applications:

    Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress

    HelpCrunch offers the following support options:

    Online Support, Knowledge Base, FAQs

    Related categories

    See all software categories found for HelpCrunch.