HelpCrunch

4.8 (186)
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Customer Communication tool for support, marketing & sales

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!


Key benefits of HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

  • Images

    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base
    View 6 more
    HelpCrunch video
    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base

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    Reviews

    Overall rating

    4.8 /5
    (186)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have HelpCrunch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 186
    Max
    Max
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Overall an awesome chat tool!

    Reviewed on 2019/08/28

    Easy to setup, no learning curve needed, our sales people cant live without it.

    Easy to setup, no learning curve needed, our sales people cant live without it.

    Pros

    I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

    Support is great by the way

    Cons

    A few improvments can be introduced the mobile user experiences but these are not critical at all

    Response from HelpCrunch

    Thanks a lot Max! We're happy to have Invisible on board.

    Grant
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good chat client for customer support and feedback

    Reviewed on 2020/09/10

    We use HelpCrunch as our primary support tool (for potential customers with questions, for...

    We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

    Pros

    - Easy to install
    - Good basic chat functionality with the ability to scale
    - Inexpensive for chat, and, again, can scale in price as new features are added
    - Looks good (both the chat that faces the customer and the user interface for our support people)
    - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
    - Responsive customer support

    Cons

    - Occasional bugs, e.g. schedule not triggering at expected times
    - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

    Alternatives Considered

    LiveChat

    Reasons for Choosing HelpCrunch

    We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.

    Switched From

    Intercom

    Reasons for Switching to HelpCrunch

    (We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.

    Response from HelpCrunch

    Thanks a lot, Grant!

    Bunny
    Overall rating
    • Industry: Internet
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Kind of good.

    Reviewed on 2019/07/03

    Pros

    Working as live chat software, as a start.

    Cons

    Expensive, not worth the price. So the most are bad.

    Response from HelpCrunch

    Hi Bunny, thanks for your review!
    Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

    If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
    We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

    Alex
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Way to improve HelpCrunch

    Reviewed on 2019/08/28

    Overall it is good based on the functionality it currently has. But there is always ways for...

    Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

    Pros

    Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

    Cons

    - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
    - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
    - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

    Alternatives Considered

    tawk.to

    Reasons for Switching to HelpCrunch

    Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

    Response from HelpCrunch

    Hey Alex!
    Thanks for the detailed review.

    Glad you found most of the functionality in HelpCrunch helpful and easy to use.
    Of course, there's always room for improvements - and that's what out team is always after.

    Wanted to address a few things you've pointed out:
    - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
    - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
    This way you can create a greeting or a pricing-related message with a link to your pricing page.

    Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

    John
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    HC runs our business!

    Reviewed on 2019/08/20

    Pros

    Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time.

    Cons

    The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though

    Response from HelpCrunch

    We're very glad to have Tribute team with us, John!
    Thanks for the kind words.
    We expect to roll out a small UI update to make the chat look even more modern already this month.

    Cheers!

    Showing 5 reviews of 186 Read all reviews

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    HelpCrunch offers the following pricing plans:

    • Starting from: US$15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    HelpCrunch has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    HelpCrunch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HelpCrunch integrates with the following applications:

    Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

    HelpCrunch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for HelpCrunch.