shopVOX

shopVOX

Web-based manufacturing solution for custom fabricators

4.6/5 (137 reviews)

shopVOX Overview

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

shopVOX Reviews

Overall rating
4.6/5
95% positive reviews
101
Excellent
29
Very good
1
Average
3
Poor
3
Terrible
Ryan H.

Long time user

Used Daily for 2+ years
Reviewed on 2018/12/07
Review Source: Capterra

We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.

Pros

Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Cons

Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

Response from TechVOX

Thanks for reviewing shopVOX Ryan. We are happy that you benefiting from so many of shopVOX features and enjoying a nearly paperless work environment - less clutter for sure! We recently updated the shopVOX Go App. So, I hope you take some time to check it out. You can now upload assets, manage jobs and get signatures while on the field. Thanks for being a loyal shopVOX user. We look forward to serving you for years to come. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Chris F.

Crucial tool for our business

Used Daily for 2+ years
Reviewed on 2018/11/30
Review Source: Capterra

Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

Pros

We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Cons

I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Response from TechVOX

Thanks for the great review Chris!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Colleen C.

shopVox is an excellent product which has had a big impact on how we run our business.

Used Daily for 6-12 months
Reviewed on 2018/02/20
Review Source: Capterra

Pros

shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable.
I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity.
The business intelligence dashboards are excellent and give a daily snapshot of where the business is.
ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox.
We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper!
It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter.
Support via Chat is good.
shopVox is improving the program regularly and systematically so it is getting better all the time.

Cons

Along with comprehensiveness of the program comes a steep learning curve.
Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable.
There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places.
Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Jeff S.

The RIGHT Solution

Used Daily for 2+ years
Reviewed on 2017/08/16
Review Source: Capterra

An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Pros

Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.

Best features:
Multiple views and options for scheduling jobs.

Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop.

Syncs to QuickBooks for accounting.

This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs.

Cloud based and mobile device friendly.

The PRICE! For the money, you won't find better value.

Cons

As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly.

As they say though, "you have to break a few eggs to make an omelette".

Response from TechVOX

Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Warren B.

1st 6 Months using ShopVox

Used Daily for 6-12 months
Reviewed on 2019/05/24
Review Source: Capterra

Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows.

Pros

We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded.

Cons

There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much.

Response from TechVOX

Love that you are now completely paperless. Saving trees, time and reducing clutter. Thanks for the review Warren!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

shopVOX Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

shopVOX Features

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Calendar Management
  • Customizable Reporting
  • Electronic Payments
  • Quote Management
  • Third Party Integration

  • Accounting Integration
  • Activity Tracking
  • Automatic Notifications
  • Billing & Invoicing
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality

Additional information for shopVOX

Key features of shopVOX

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Bills of Material
  • Business Intelligence
  • Calendar Management
  • Cost Estimating
  • Custom Fields
  • Customizable Reporting
  • Electronic Payments
  • Feedback Collection
  • File Management
  • Filtered Views
  • Group Calendars
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Lead Nurturing
  • MRP
  • Manufacturing Execution
  • Order Approval
  • Pipeline Management
  • Price Management
  • Product Configurator
  • Production Scheduling
  • Purchase Order Management
  • Quotation Management
  • Real Time Notifications
  • Role-Based Permissions
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • Version Control
  • Work Order Management

Benefits

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • shopVOX FAQs

    Below are some frequently asked questions for shopVOX.

    Q. What type of pricing plans does shopVOX offer?

    shopVOX offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

    Q. What are the main features of shopVOX?

    shopVOX offers the following features:

    • API
    • Activity Dashboard
    • Automatic Reminders
    • Bills of Material
    • Business Intelligence
    • Calendar Management
    • Cost Estimating
    • Custom Fields
    • Customizable Reporting
    • Electronic Payments
    • Feedback Collection
    • File Management
    • Filtered Views
    • Group Calendars
    • Job Costing
    • Job Scheduling
    • Lead Management
    • Lead Nurturing
    • MRP
    • Manufacturing Execution
    • Order Approval
    • Pipeline Management
    • Price Management
    • Product Configurator
    • Production Scheduling
    • Purchase Order Management
    • Quotation Management
    • Real Time Notifications
    • Role-Based Permissions
    • Task Tracking
    • Third Party Integration
    • Vendor Management
    • Version Control
    • Work Order Management

    Q. Who are the typical users of shopVOX?

    shopVOX has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does shopVOX support?

    shopVOX supports the following languages:

    English

    Q. What type of pricing plans does shopVOX offer?

    shopVOX has the following pricing plans:

    Subscription

    Q. Does shopVOX support mobile devices?

    shopVOX supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does shopVOX integrate with?

    shopVOX integrates with the following applications:

    Authorize.net, G Suite, Microsoft Outlook, QuickBooks, QuickBooks, WooCommerce, Xero, Zapier

    Q. What level of support does shopVOX offer?

    shopVOX offers the following support options:

    FAQs, Forum, Online Support, Phone Support, Video Tutorials