shopVOX

4.6 (227)
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Web-based manufacturing solution for custom fabricators

About shopVOX

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.


Key benefits of shopVOX

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • Images

    shopVOX Software - Work Anywhere Work Anywhere.  shopVOX is at your fingertips as long as you have an internet connection. From the desktop to mobile device you can add quotes, send proofs, upload photos and assets, invoice and more.  shopVOX GO app helps your team stay up
    shopVOX Software - Online Proofing for all Projects. Tracks versions, file locations and client comments.  Reorders are easy with click to add previously approved proofs for approval by client or internally.
    shopVOX Software - Order Board view tracks all orders on the go in your system. Many orders will have multiple jobs where your production people will be tracking, but often seeing the % completed is helpful for management and CSR.
    shopVOX Software - Job Boards in multiple views including list or card view. you can drag and drop to complete workflow steps or start and stop time on each step. Views can be personalized for the user and saved as a default.
    shopVOX Software - Bill of Materials breakdown is available to show your costs and what you need to order.
    shopVOX Software - Your business dashboard gives you up to date information on quotes, orders and invoices as well as sales goals and other reports at your fingertips.
    View 7 more
    shopVOX video
    shopVOX Software - Work Anywhere Work Anywhere.  shopVOX is at your fingertips as long as you have an internet connection. From the desktop to mobile device you can add quotes, send proofs, upload photos and assets, invoice and more.  shopVOX GO app helps your team stay up
    shopVOX Software - Online Proofing for all Projects. Tracks versions, file locations and client comments.  Reorders are easy with click to add previously approved proofs for approval by client or internally.
    shopVOX Software - Order Board view tracks all orders on the go in your system. Many orders will have multiple jobs where your production people will be tracking, but often seeing the % completed is helpful for management and CSR.
    shopVOX Software - Job Boards in multiple views including list or card view. you can drag and drop to complete workflow steps or start and stop time on each step. Views can be personalized for the user and saved as a default.
    shopVOX Software - Bill of Materials breakdown is available to show your costs and what you need to order.
    shopVOX Software - Your business dashboard gives you up to date information on quotes, orders and invoices as well as sales goals and other reports at your fingertips.

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    Reviews

    Overall rating

    4.6 /5
    (227)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.3/5
    Customer Support
    4.6/5

    Already have shopVOX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 227
    Jordan
    Jordan
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Really great for managing a lot of jobs (200 + jobs w/12 employees, we are not in the sign biz.

    Reviewed on 2018/04/10

    Organizing jobs with a team centered focus, sending proofs to customer.

    Organizing jobs with a team centered focus, sending proofs to customer.

    Pros

    organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

    Cons

    There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

    Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

    Response from TechVOX

    Thanks for the awesome review Jordan. Sounds like you are really using shopVOX and experience great benefits. It's great to see that you are managing so many jobs at once and using the proofing system. We are glad you are using our support team -- we are here for you as we know there is so much to learn with shopVOX. The more you learn and the more suggestions we are given, the better shopVOX runs and the better your business will run! Thanks again - we appreciate you!

    Gary
    Overall rating
    • Industry: Printing
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Game Changer

    Reviewed on 2020/06/08

    Pros

    So many things to like and big upgrades from our current software.
    - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
    - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
    - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
    - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

    Cons

    - Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
    - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

    Response from TechVOX

    Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

    Randy
    Overall rating
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Overall a great product with the exception of Management Reporting which leaves much to be...

    Reviewed on 2017/11/04

    Pros

    * Relatively easy to setup and configure
    * Powerful pricing and product development engine
    * Quoting is straight forward and easy and consistent providing you have set up pricing/products properly
    * Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

    Cons

    * shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation
    * shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.
    * On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.
    * In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

    Response from TechVOX

    Wow - Randy thanks for the detailed feedback.

    Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

    I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

    If you're interested - please shoot me an email and we'll set up a time to speak.

    Derek
    Overall rating
    • Industry: Printing
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ShopVox is a solid platform

    Reviewed on 2020/04/06

    Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points...

    Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points and good customer service when there are any issues.

    Pros

    We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.

    Cons

    There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.

    Response from TechVOX

    Thanks for the review Derek. We appreciate your feedback.

    shawn
    shawn
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    This software has dramatically increased our profitability

    Reviewed on 2018/02/07

    Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

    Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

    Pros

    -how to videos and webinars are extremely helpfull
    -customer service is bar none
    -able to suggest new features (they actually implement suggestions!!)
    - Import customer lists
    -import catalogs from vendors
    -able to easily track costs of material and labor
    -you can have the shopvox team customize forms that suit your needs
    -total shop awareness of all outstanding jobs
    -job board automatically updates
    -easially track any jobs progress
    -our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes.
    -

    Cons

    -it can be very intimidating to start with all the different options
    -can be expensive if you have a very large team that needs access to the program
    -

    Showing 5 reviews of 227 Read all reviews

    shopVOX FAQs

    Below are some frequently asked questions for shopVOX.

    shopVOX offers the following pricing plans:

    • Starting from: US$99.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $19 per month, per user.

    shopVOX has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

    shopVOX supports the following languages:

    English, French, Spanish

    shopVOX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    shopVOX integrates with the following applications:

    Avalara, Google Workspace, Microsoft Outlook, QuickBooks Online Advanced, Stripe Terminal, WooCommerce, Xero, Zapier, authorize.net

    shopVOX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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