shopVOX

Web-based manufacturing solution for custom fabricators

About shopVOX

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.


Key benefits of shopVOX

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • Images

    shopVOX Software - Job - List View
    shopVOX Software - Work Anywhere
    shopVOX Software - Job - Order Board
    shopVOX Software - Detailed BOM Breakdown
    shopVOX Software - Online Proof Approvals
    View 6 more
    shopVOX video
    shopVOX Software - Job - List View
    shopVOX Software - Work Anywhere
    shopVOX Software - Job - Order Board
    shopVOX Software - Detailed BOM Breakdown
    shopVOX Software - Online Proof Approvals

    Not sure about shopVOX? Compare with a popular alternative

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    Starting Price

    US$118,00
    month
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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4,6 /5
    (221)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,3/5
    Customer Support
    4,6/5

    Already have shopVOX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 221
    Matt
    Matt
    Overall rating
    • Industry: Printing
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ShopVOX is a MUST for your small business!!

    Reviewed on 2021/02/26

    Would definitely recommend to other shops, this will help save you a LOT of time and energy by...

    Would definitely recommend to other shops, this will help save you a LOT of time and energy by having your information all in one place and able to check on at any time! DO IT!!!

    Pros

    I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files!

    We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!!

    You need to check them out!

    Cons

    Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program.

    Alternatives Considered

    Printavo
    Ben
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Takes your business to the next level

    Reviewed on 2019/05/16

    I don't know how I could run this business without shopVox or something like it. Going from hand...

    I don't know how I could run this business without shopVox or something like it. Going from hand written work orders to this was a tremendous leap forward. Everyone at shopVOX will do what every it takes to get you started. And support is always fast and very knowledgeable.

    Pros

    It allows me to track every aspect of the business. It is so easy to look up anything on existing customers. Invoices, orders, status etc. Having everyone here on the same system makes it effortless to be in tune with what is going on.

    Cons

    The only problem I have with the software is I don't use it to it's fullest capabilities. Not being a real computer genius and not having the right person on staff to do it for me, everything is not set up to take advantage of the system. Like any software platform the information coming out is only as good as what you put into it. I have not be able to do put everything in to make this even better. One day I hope to change that.

    Response from TechVOX

    Appreciate your review Ben! Awesome that you take advantage of our awesome support team. We will continue to offer exceptional support to you!

    Jasmine
    Overall rating
    • Industry: Consumer Goods
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Terrible product, they don't know their customers, little support.

    Reviewed on 2017/08/15

    None

    None

    Pros

    I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

    Cons

    We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

    Response from TechVOX

    Hi Jasmine - I'm very sorry that you feel this way.

    I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating.

    I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this.

    If you'll provide the specific details of these other issues, our team will surely look into them for you.

    Jordan
    Jordan
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Really great for managing a lot of jobs (200 + jobs w/12 employees, we are not in the sign biz.

    Reviewed on 2018/04/10

    Organizing jobs with a team centered focus, sending proofs to customer.

    Organizing jobs with a team centered focus, sending proofs to customer.

    Pros

    organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

    Cons

    There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

    Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

    Response from TechVOX

    Thanks for the awesome review Jordan. Sounds like you are really using shopVOX and experience great benefits. It's great to see that you are managing so many jobs at once and using the proofing system. We are glad you are using our support team -- we are here for you as we know there is so much to learn with shopVOX. The more you learn and the more suggestions we are given, the better shopVOX runs and the better your business will run! Thanks again - we appreciate you!

    shawn
    shawn
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    This software has dramatically increased our profitability

    Reviewed on 2018/02/07

    Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

    Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

    Pros

    -how to videos and webinars are extremely helpfull
    -customer service is bar none
    -able to suggest new features (they actually implement suggestions!!)
    - Import customer lists
    -import catalogs from vendors
    -able to easily track costs of material and labor
    -you can have the shopvox team customize forms that suit your needs
    -total shop awareness of all outstanding jobs
    -job board automatically updates
    -easially track any jobs progress
    -our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes.
    -

    Cons

    -it can be very intimidating to start with all the different options
    -can be expensive if you have a very large team that needs access to the program
    -

    Showing 5 reviews of 221 Read all reviews

    shopVOX FAQs

    Below are some frequently asked questions for shopVOX.

    shopVOX offers the following pricing plans:

    • Starting from: US$118,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $19 per month, per user.

    shopVOX has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    shopVOX supports the following languages:

    English

    shopVOX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    shopVOX integrates with the following applications:

    Avalara, Google Workspace, Microsoft Outlook, QuickBooks Online Advanced, WooCommerce, Xero, Zapier, authorize.net

    shopVOX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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