shopVOX

Web-based manufacturing solution for custom fabricators

4,6 /5 (184 reviews) Write a Review!

shopVOX Overview

What is shopVOX?

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.

shopVOX Overview

Pricing

Starting from
US$10,00/month

Pricing options

Free Trial
Subscription
Value for money

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.


shopVOX Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Job - List View
Work Anywhere
Job - Order Board
Detailed BOM Breakdown
Online Proof Approvals
shopVOX screenshot: Job - List View shopVOX screenshot: Work Anywhere shopVOX screenshot: Job - Order Board shopVOX screenshot: Detailed BOM Breakdown shopVOX screenshot: Online Proof Approvals

shopVOX Reviews

shopVOX Reviews

Overall rating
4,6
/
5
Excellent
136

Very good
39

Average
2

Poor
3

Terrible
4

Value for Money
4,6
Features
4,5
Ease of Use
4,3
Customer Support
4,7
95% recommended this app
Chris F.

Crucial tool for our business

Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.


Gary F.

Game Changer


Randy F.

Overall a great product with the exception of Management Reporting which leaves much to be...


Jimmy W.

Jimmy from Adhere Sign Co.

Great, Love it. The support is amazing


Glen M.

SV Experience so far...

SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.


Chris F.
Industry: Printing
Company size: 11-50 Employees

Crucial tool for our business

Used Daily for 2+ years
Reviewed on 2018/11/30
Review Source: Capterra

Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

Pros

We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Cons

I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Response from TechVOX

Thanks for the great review Chris!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gary F.
Industry: Printing
Company size: 11-50 Employees

Game Changer

Used Daily for 6-12 months
Reviewed on 2020/06/08
Review Source: Capterra

Pros

So many things to like and big upgrades from our current software.
- Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
- Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
- The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
- Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Cons

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
- This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Response from TechVOX

Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Randy F.
Company size: 2-10 Employees

Overall a great product with the exception of Management Reporting which leaves much to be desired.

Used Daily for 6-12 months
Reviewed on 2017/11/04
Review Source: Capterra

Pros

* Relatively easy to setup and configure
* Powerful pricing and product development engine
* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly
* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Cons

* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation
* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.
* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.
* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

Response from TechVOX

Wow - Randy thanks for the detailed feedback.

Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

If you're interested - please shoot me an email and we'll set up a time to speak.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jimmy W.
Industry: Construction
Company size: 2-10 Employees

Jimmy from Adhere Sign Co.

Used Daily for 2+ years
Reviewed on 2020/08/21
Review Source: Capterra

Great, Love it. The support is amazing

Pros

We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Cons

Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

Response from TechVOX

Thanks for the great review Jimmy! Appreciate it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Glen M.
Industry: Design
Company size: 11-50 Employees

SV Experience so far...

Used Daily for 6-12 months
Reviewed on 2020/05/28
Review Source: Capterra

SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

Pros

The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Cons

Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Response from TechVOX

Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 184 user ratings
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shopVOX Pricing

shopVOX Pricing

Starting from
US$10,00/month
Free Trial
Subscription
Value for money

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

Value for Money
4,6/5
Based on 184 user ratings
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shopVOX Features

shopVOX Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 184 user ratings
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Categories

Additional information for shopVOX

Additional information for shopVOX

Key features of shopVOX

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Bills of Material
  • Business Intelligence
  • Calendar Management
  • Cost Estimating
  • Custom Fields
  • Customizable Reporting
  • Electronic Payments
  • Feedback Collection
  • File Management
  • Filtered Views
  • Group Calendars
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Lead Nurturing
  • MRP
  • Manufacturing Execution
  • Order Approval
  • Pipeline Management
  • Price Management
  • Product Configurator
  • Production Scheduling
  • Purchase Order Management
  • Quotation Management
  • Real Time Notifications
  • Role-Based Permissions
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • Version Control
  • Work Order Management

Benefits

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • shopVOX FAQs

    shopVOX FAQs

    Below are some frequently asked questions for shopVOX.

    Q. What type of pricing plans does shopVOX offer?

    shopVOX offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

    Q. What are the main features of shopVOX?

    shopVOX offers the following features:

    • API
    • Activity Dashboard
    • Automatic Reminders
    • Bills of Material
    • Business Intelligence
    • Calendar Management
    • Cost Estimating
    • Custom Fields
    • Customizable Reporting
    • Electronic Payments
    • Feedback Collection
    • File Management
    • Filtered Views
    • Group Calendars
    • Job Costing
    • Job Scheduling
    • Lead Management
    • Lead Nurturing
    • MRP
    • Manufacturing Execution
    • Order Approval
    • Pipeline Management
    • Price Management
    • Product Configurator
    • Production Scheduling
    • Purchase Order Management
    • Quotation Management
    • Real Time Notifications
    • Role-Based Permissions
    • Task Tracking
    • Third Party Integration
    • Vendor Management
    • Version Control
    • Work Order Management

    Q. Who are the typical users of shopVOX?

    shopVOX has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does shopVOX support?

    shopVOX supports the following languages:

    English

    Q. What type of pricing plans does shopVOX offer?

    shopVOX has the following pricing plans:

    Subscription

    Q. Does shopVOX support mobile devices?

    shopVOX supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does shopVOX integrate with?

    shopVOX integrates with the following applications:

    Authorize.net, Google Workspace, Microsoft Outlook, QuickBooks Online Advanced, QuickBooks Online Advanced, WooCommerce, Xero, Zapier

    Q. What level of support does shopVOX offer?

    shopVOX offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials, Forum