Findjoo

Membership management for nonprofits, associations & gyms

About Findjoo

Findjoo is a member and customer management solution for nonprofits, associations and gyms, with the aim of helping businesses engage customers and improve loyalty. With features such as event scheduling, online payments, renewals, point of sale, email marketing, and more, Findjoo is designed to help businesses to manage their members effectively and provide a more engaging customer experience.

To assist businesses with managing their customer experience from start to finish, Findjoo provides a client management feature with which users can create client profiles and track history from within a client database. Members can access their membership details and payments from the member portal, and view their history including visits and purchases. Reservations and membership registrations can be collected by embedding a widget into the business website, and Findjoo can also design and host a customized website to help attract more customers. Email marketing campaigns can be designed and sent to filtered user segments, and campaign emails can be tracked to monitor opens, failures, and clicks.

Events can be scheduled and added to the calendar, and custom electronic tickets can be sold and distributed online via email. Clients can pay for bookings, registrations, events, or memberships online through the Findjoo member portal, and the point of sale (POS) feature also allows businesses to set up online shops and sell items with website integration and credit card processing. Findjoo also facilitates sales and inventory tracking and users can generate reports on earned revenue with QuickBooks integration in order to incorporate suppliers, expenses, and payroll.

Pricing starting from:

US$40,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Findjoo

  • Validate access to organization locations for members using access point validation with picture recognition, access status, and automatic profile updates with every visit.

  • Integrate Findjoo with other applications using the API and benefit from QuickBooks integration to generate sales reports and synchronize data across systems.

  • Use the Findjoo calendar tool to schedule events, display availability to clients, and take bookings. The calendar can be synchronized with each user’s personal Google calendar to avoid forgotten appointments.

  • Configure electronic tickets for events and send them via email to clients with the confirmation email. Payments can be made and processed online through Findjoo POS which can be integrated into company websites.

  • Predefine reminder and notification settings to be sent via email or SMS to both clients and employees/management when events occur related to bookings. Clients can be reminded of upcoming bookings by SMS to avoid no-shows.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, French

    Pricing starting from:

    US$40,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Manage memberships from the searchable member database which displays membership end date, type, and personal details
    Embed a customized calendar into the company website to allow clients to make bookings online
    Create customized registration forms to add to the company website
    Members can view their membership status and history from the member portal
    Online payment processing allows members to pay for their membership online through Findjoo
    Configure notifications and reminders to send via SMS or email and decide which events warrant notifications
    Create custom email templates for mass email marketing
    View 8 more
    Findjoo video
    Findjoo screenshot: Manage memberships from the searchable member database which displays membership end date, type, and personal details Findjoo screenshot: Embed a customized calendar into the company website to allow clients to make bookings online Findjoo screenshot: Create customized registration forms to add to the company website Findjoo screenshot: Members can view their membership status and history from the member portal Findjoo screenshot: Online payment processing allows members to pay for their membership online through Findjoo Findjoo screenshot: Configure notifications and reminders to send via SMS or email and decide which events warrant notifications Findjoo screenshot: Create custom email templates for mass email marketing

    Features

    Total features of Findjoo: 53

    • ACH Payment Processing
    • API
    • Accounting
    • Accounting Integration
    • Applications Management
    • Appointment Management
    • Availability Indicator
    • Calendar Management
    • Calendar Sync
    • Campaign Management
    • Chapter Management
    • Client Management
    • Client Portal
    • Committee Management
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customizable Templates
    • Customization
    • Donor Management
    • Dues Management
    • Electronic Payments
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Employee Management
    • Event Management
    • Event Scheduling
    • Event Ticketing
    • Feedback Management
    • Financial Management
    • For Nonprofits
    • Fundraising Management
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Multi-Channel Marketing
    • Online Booking
    • Payment Processing
    • Point of Sale (POS)
    • QuickBooks Integration
    • Reminders
    • Reservations Management
    • SMS Messaging
    • Sales Reports
    • Volunteer Management
    • Website Integration
    • Website Management
    • Widgets
    • eCommerce Management

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    Reviews

    Overall rating

    4,7 /5
    (19)
    Value for Money
    4,8/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,9/5

    Already have Findjoo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Lynn H.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very happy in Nova Scotia

    Reviewed on 2019/01/28

    Awesome. From beginning to end they have supported our end goals and the implementation of their...

    Awesome. From beginning to end they have supported our end goals and the implementation of their software. They helped us with all sorts of issues and e use their solution for communication, events booking and calendar, room booking and scheduling, two kinds of memberships and numerous products. Couldn't be happier with the product but their service our our rep, were the best part. Lots of support which is so appreciated in a largely volunteer environment.

    Pros

    Findjoo solved all of our issues, it provides our community centre with a robust events calendar, a booking calendar, a database and exemplary way of capturing data, allows for online payment and communications and simply made our largely volunteer organization much more efficient and professional. So many great features in the calendar and room booking pieces. We can manage events and provide a great customer experience at the same time. We received superb customer service from Representative.

    Cons

    Our installation was complex and we chose to implement all of the modules at one, Findjoo held my Hand and Representative helped us get to the end. No complaints.

    Jason F.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent CRM. Even better support.

    Reviewed on 2019/11/14

    The software is easy to use once you've got the basics down, and I can't speak highly enough about...

    The software is easy to use once you've got the basics down, and I can't speak highly enough about the customer service we have received. While Findjoo doesn't compare to some other large and much more expensive platforms, I believe it provides the greatest "bang for the buck" you'll ever find.

    The software did not appear to fit our every need in the beginning, and we didn't even realize some of the features we needed until after the transition from our old platform had begun. At every turn, Findjoo was right there to correct and customize the software so it did what we needed.

    If you're unsure whether or not this platform is for you, I highly encourage you to setup a trial with them. And from my experience, I'd recommend simulating some of the real-world activities you plan to do, and ask for help doing so. Let these guys show you what can be achieved. We had no idea what the software was fully capable of until we started really using it, and I'm sure we haven't found all the possibilities yet!

    Bottom line: Affordable, surprisingly customizable, and amazing support. Highly recommended.

    Pros

    The software is very easy to use and the customer support is extremely helpful.

    Cons

    Could be more linkable interaction between sales transactions and member profiles, and perhaps some work on the reporting side, but since just about every request or suggestion we've submitted has been solved one way or another, this is a very minor point.

    Adrian W.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent support made life SO easy.

    Reviewed on 2021/03/24

    I was able to manage our membership (renewals/new members/cancellations), regardless of where I...

    I was able to manage our membership (renewals/new members/cancellations), regardless of where I was, due to a robust mobile interface. We elected not to make the system "self-service", but handle all the transactions manually. Routine processes, whether sending renewal reminders, or e-mailing newsletters, or exporting data (.csv) for our direct mail service, were all quick easy processes.

    Pros

    It was easy to migrate our legacy data to the Findjoo Membership Management system. As a small (250 member) non-profit, we had run the operation on a spreadsheet for many years. Moving to Findjoo made my life so much easier. [SENSITIVE CONTENT HIDDEN] was extremely helpful with the on-boarding, helping to configure the system to mirror the way we managed our members, and served them, setting up all the templates for the various communications.

    Cons

    Findjoo has always been committed to being responsive to customer requests for enhancements or changes, and updates are installed on a weekly basis. Sometimes, one of those global updates would affect the way data appeared for me, and the way things worked.

    One con is their use of a email client, and message arriving at recipients from "[email protected]" would often go into a spam folder.

    Jennifer A.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Findjoo for non-profits

    Reviewed on 2020/11/09

    Okay, I am not sure its worth the cost based on the way we use it, as a donor database, newsletter...

    Okay, I am not sure its worth the cost based on the way we use it, as a donor database, newsletter and website interface with square.

    Pros

    I like the support we receive, which is usually quick.

    Cons

    They don't warn you when completing maintenance which disrupts purchases, the system was down for several days once leading up to a large event and we lost sales.

    Michael R.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Findjoo is worth a good hard look

    Reviewed on 2021/03/31

    I don't know about other Findjoo representatives, but all of our communications have been with...

    I don't know about other Findjoo representatives, but all of our communications have been with [SENSITIVE CONTENT HIDDEN], who has been extremely responsive to all of our queries and needs. He was ever-present during our setup period and usually same-day in responses to questions since. While the software may not be as intuitive as some to use, his responsiveness has rendered that irrelevant.

    Pros

    It was an easy transfer into the software from the raw database that we were using previously, and the communication features have been stellar and extremely helpful.

    Cons

    We are able to sort and group or entire contact list - members, subscribers and other interested parties - into distribution lists that keep our missives relevant to recipients. We are able to track communications easily and allow our base a level of internet shopping for memberships and events.

    Showing 5 reviews of 19 Read all reviews

    Findjoo FAQs

    Below are some frequently asked questions for Findjoo.

    Findjoo offers the following pricing plans:

    • Starting from: US$40,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Monthly subscription with no limits and no setup fees. Enterprise Version: $40/month. Memberships: 300 members: $50/month 800 members: $100/month 2000 members: $150/month 5000 members: $250/month 15,000 members: $350/month 15,000 + members: contact Findjoo for a pricing quote.

    We do not have any information about Findjoo features

    Findjoo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Findjoo supports the following languages:

    English, French

    Findjoo supports the following devices:

    iPhone (Mobile), iPad (Mobile)

    Findjoo integrates with the following applications:

    Google Calendar, QuickBooks Online Advanced, Quickbooks Online

    Findjoo offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

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