Membership management for nonprofits, associations & gyms
4.8/5 (12 reviews)Findjoo is a member and customer management solution for nonprofits, associations and gyms, with the aim of helping businesses engage customers and improve loyalty. With features such as event scheduling, online payments, renewals, point of sale, email marketing, and more, Findjoo is designed to help businesses to manage their members effectively and provide a more engaging customer experience.
To assist businesses with managing their customer experience from start to finish, Findjoo provides a client management feature with which users can create client profiles and track history from within a client database. Members can access their membership details and payments from the member portal, and view their history including visits and purchases. Reservations and membership registrations can be collected by embedding a widget into the business website, and Findjoo can also design and host a customized website to help attract more customers. Email marketing campaigns can be designed and sent to filtered user segments, and campaign emails can be tracked to monitor opens, failures, and clicks.
Events can be scheduled and added to the calendar, and custom electronic tickets can be sold and distributed online via email. Clients can pay for bookings, registrations, events, or memberships online through the Findjoo member portal, and the point of sale (POS) feature also allows businesses to set up online shops and sell items with website integration and credit card processing. Findjoo also facilitates sales and inventory tracking and users can generate reports on earned revenue with QuickBooks integration in order to incorporate suppliers, expenses, and payroll.
Pros
One of the things that is the most beneficial to us is how quickly any changes to records, events or other details are reflected. We are very happy with the customizability of reports and email templates. Database management including sending emails and creating rosters is a seamless process. Findjoo customer service and support is outstanding! Turnaround time for change requests is very fast. Having multiple payment methods and the ability to generate refunds has been very helpful for us. The ease and simplicity of creating events is especially beneficial. Our users appreciate being able to register multiple people for multiple events in one pass.
Cons
There is very little that we don't like about this software. We've had a few issues with member records being duplicated.
Awesome. From beginning to end they have supported our end goals and the implementation of their software. They helped us with all sorts of issues and e use their solution for communication, events booking and calendar, room booking and scheduling, two kinds of memberships and numerous products. Couldn't be happier with the product but their service our our rep, were the best part. Lots of support which is so appreciated in a largely volunteer environment.
Pros
Findjoo solved all of our issues, it provides our community centre with a robust events calendar, a booking calendar, a database and exemplary way of capturing data, allows for online payment and communications and simply made our largely volunteer organization much more efficient and professional. So many great features in the calendar and room booking pieces. We can manage events and provide a great customer experience at the same time. We received superb customer service from Representative.
Cons
Our installation was complex and we chose to implement all of the modules at one, Findjoo held my Hand and Representative helped us get to the end. No complaints.
Exceptional. We loaded our membership roster and within days were able to setup our largest annual event that brings in 1,200 beekeepers. This was all being done manually.
Communications: We used to send multiple emails out to notify our membership, not it just takes setting up a template and then clicking on the send button.
Support: We have received quick, reliable assistance for any issues that we encounter. They have accommodated our request to make it easier for our members to renew and register for our events.
Pros
Easy setup for our events and our membership. It allowed us to add membership discounts after our board voted to allow that. The communication module allowed emails to be sent in a easy format, along with tracking the effectiveness of our campaigns. This software has significantly reduced time we spend on these tasks.
Cons
Learning a new system, but it was worth the time it took.
Pros
We transitioned our membership service from traditional paper to digital. We like being able to sort and target emails based on specific criteria filled in. Also, their Customer Service is spot on and available to help at what feels like all hours of the day.
Cons
Part of our membership is college students and due to the different way schools handle dues and/or their curriculum, some schools pay for their students membership and/or conference tickets. Currently, there is no way to have a Program Director register all of their students for our membership due to the fact that accounts have to be established via individual email addresses. Instead, we have those schools that register this way send us paper registration forms and WE manually create their accounts for them. This is only a small part of the big picture though.
They have great customer support, with a dedicated person that walks you through the sales portion and is basically your support rep after the process. Very reasonable pricing structure for our organization
Pros
I feel like the system is user friendly and easier than our previous system. The back end functionality is clean and easy to navigate for an admin.
Cons
With any system there are challenges. One of the biggest issues we face is the parent/child relationship when signing up members. Findjoo has been very flexible in helping address some early issue we had with member sign ups
Monthly subscription with no limits and no setup fees.
Enterprise Version: $40/month.
Memberships:
300 members: $45/month
2000 members: $110/month
5000 members: $195/month
10,000 members: $275/month
10,000 + members: contact Findjoo for a pricing quote.
Below are some frequently asked questions for Findjoo.
Findjoo offers the following pricing plans:
Starting from: US$40,00/month
Pricing model: Free, Subscription
Free Trial: Available
Monthly subscription with no limits and no setup fees.
Enterprise Version: $40/month.
Memberships:
300 members: $45/month
2000 members: $110/month
5000 members: $195/month
10,000 members: $275/month
10,000 + members: contact Findjoo for a pricing quote.
Findjoo offers the following features:
Findjoo has the following typical customers:
Mid Size Business, Non Profit, Small Business
Findjoo supports the following languages:
English, French
Findjoo has the following pricing plans:
Free, Subscription
We do not have any information about what devices Findjoo supports
Findjoo integrates with the following applications:
Google Calendar, QuickBooks, QuickBooks, QuickBooks Online
Findjoo offers the following support options:
FAQs, Online Support, Phone Support
