Findjoo

Findjoo

Membership management for nonprofits, associations & gyms

4.8/5 (12 reviews)

Findjoo Overview

Findjoo is a member and customer management solution for nonprofits, associations and gyms, with the aim of helping businesses engage customers and improve loyalty. With features such as event scheduling, online payments, renewals, point of sale, email marketing, and more, Findjoo is designed to help businesses to manage their members effectively and provide a more engaging customer experience.

To assist businesses with managing their customer experience from start to finish, Findjoo provides a client management feature with which users can create client profiles and track history from within a client database. Members can access their membership details and payments from the member portal, and view their history including visits and purchases. Reservations and membership registrations can be collected by embedding a widget into the business website, and Findjoo can also design and host a customized website to help attract more customers. Email marketing campaigns can be designed and sent to filtered user segments, and campaign emails can be tracked to monitor opens, failures, and clicks.

Events can be scheduled and added to the calendar, and custom electronic tickets can be sold and distributed online via email. Clients can pay for bookings, registrations, events, or memberships online through the Findjoo member portal, and the point of sale (POS) feature also allows businesses to set up online shops and sell items with website integration and credit card processing. Findjoo also facilitates sales and inventory tracking and users can generate reports on earned revenue with QuickBooks integration in order to incorporate suppliers, expenses, and payroll.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, United States

Supported Languages

English, French

Findjoo Reviews

Overall rating
4.8/5
100% positive reviews
10
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Kathleen B.

Our experience has been exceptionally positive and our productivity has greatly increased.

Used Daily for 2+ years
Reviewed on 2018/04/11
Review Source: Capterra

Pros

One of the things that is the most beneficial to us is how quickly any changes to records, events or other details are reflected. We are very happy with the customizability of reports and email templates. Database management including sending emails and creating rosters is a seamless process. Findjoo customer service and support is outstanding! Turnaround time for change requests is very fast. Having multiple payment methods and the ability to generate refunds has been very helpful for us. The ease and simplicity of creating events is especially beneficial. Our users appreciate being able to register multiple people for multiple events in one pass.

Cons

There is very little that we don't like about this software. We've had a few issues with member records being duplicated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Lynn H.

Very happy in Nova Scotia

Used Daily for 6-12 months
Reviewed on 2019/01/28
Review Source: Capterra

Awesome. From beginning to end they have supported our end goals and the implementation of their software. They helped us with all sorts of issues and e use their solution for communication, events booking and calendar, room booking and scheduling, two kinds of memberships and numerous products. Couldn't be happier with the product but their service our our rep, were the best part. Lots of support which is so appreciated in a largely volunteer environment.

Pros

Findjoo solved all of our issues, it provides our community centre with a robust events calendar, a booking calendar, a database and exemplary way of capturing data, allows for online payment and communications and simply made our largely volunteer organization much more efficient and professional. So many great features in the calendar and room booking pieces. We can manage events and provide a great customer experience at the same time. We received superb customer service from Representative.

Cons

Our installation was complex and we chose to implement all of the modules at one, Findjoo held my Hand and Representative helped us get to the end. No complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Debbie S.

Membership Management System

Used Daily for 1+ year
Reviewed on 2018/10/10
Review Source: Capterra

Exceptional. We loaded our membership roster and within days were able to setup our largest annual event that brings in 1,200 beekeepers. This was all being done manually.
Communications: We used to send multiple emails out to notify our membership, not it just takes setting up a template and then clicking on the send button.
Support: We have received quick, reliable assistance for any issues that we encounter. They have accommodated our request to make it easier for our members to renew and register for our events.

Pros

Easy setup for our events and our membership. It allowed us to add membership discounts after our board voted to allow that. The communication module allowed emails to be sent in a easy format, along with tracking the effectiveness of our campaigns. This software has significantly reduced time we spend on these tasks.

Cons

Learning a new system, but it was worth the time it took.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joe O.

We use Findjoo to help keep proper track of our members.

Reviewed on 2016/09/28
Review Source: SoftwareAdvice

Pros

We transitioned our membership service from traditional paper to digital. We like being able to sort and target emails based on specific criteria filled in. Also, their Customer Service is spot on and available to help at what feels like all hours of the day.

Cons

Part of our membership is college students and due to the different way schools handle dues and/or their curriculum, some schools pay for their students membership and/or conference tickets. Currently, there is no way to have a Program Director register all of their students for our membership due to the fact that accounts have to be established via individual email addresses. Instead, we have those schools that register this way send us paper registration forms and WE manually create their accounts for them. This is only a small part of the big picture though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Damon N.

Findjoo Review

Used Daily for 6-12 months
Reviewed on 2018/11/15
Review Source: Capterra

They have great customer support, with a dedicated person that walks you through the sales portion and is basically your support rep after the process. Very reasonable pricing structure for our organization

Pros

I feel like the system is user friendly and easier than our previous system. The back end functionality is clean and easy to navigate for an admin.

Cons

With any system there are challenges. One of the biggest issues we face is the parent/child relationship when signing up members. Findjoo has been very flexible in helping address some early issue we had with member sign ups

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Findjoo Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Monthly subscription with no limits and no setup fees.

Enterprise Version: $40/month.

Memberships:

300 members: $45/month
2000 members: $110/month
5000 members: $195/month
10,000 members: $275/month
10,000 + members: contact Findjoo for a pricing quote.

Findjoo Features

  • API
  • Automatic Reminders
  • Calendar Management
  • Customer Database
  • Customizable Templates
  • Electronic Payments

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Contact Database
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Findjoo

Key features of Findjoo

  • ACH payment processing
  • API
  • Accounting integration
  • Accounting management
  • Applications management
  • Appointment management
  • Automatic reminders
  • Automatic renewals
  • Availability indicator
  • Calendar management
  • Calendar sync with Google
  • Campaign management
  • Client database
  • Client management
  • Client portal
  • Committee management
  • Credit card processing
  • Custom landing pages
  • Customer history
  • Customizable templates
  • Dues management
  • Electronic payments
  • Email templates
  • Email tracking
  • Event scheduling
  • Event ticketing
  • Feedback collection
  • Multi-channel marketing
  • Online booking integration
  • POS
  • Reservations management
  • SMS integration
  • Sales reporting
  • Website integration
  • Widgets

Benefits

  • Validate access to organization locations for members using access point validation with picture recognition, access status, and automatic profile updates with every visit.

  • Integrate Findjoo with other applications using the API and benefit from QuickBooks integration to generate sales reports and synchronize data across systems.

  • Use the Findjoo calendar tool to schedule events, display availability to clients, and take bookings. The calendar can be synchronized with each user’s personal Google calendar to avoid forgotten appointments.

  • Configure electronic tickets for events and send them via email to clients with the confirmation email. Payments can be made and processed online through Findjoo POS which can be integrated into company websites.

  • Predefine reminder and notification settings to be sent via email or SMS to both clients and employees/management when events occur related to bookings. Clients can be reminded of upcoming bookings by SMS to avoid no-shows.

  • Findjoo FAQs

    Below are some frequently asked questions for Findjoo.

    Q. What type of pricing plans does Findjoo offer?

    Findjoo offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Monthly subscription with no limits and no setup fees.

    Enterprise Version: $40/month.

    Memberships:

    300 members: $45/month
    2000 members: $110/month
    5000 members: $195/month
    10,000 members: $275/month
    10,000 + members: contact Findjoo for a pricing quote.

    Q. What are the main features of Findjoo?

    Findjoo offers the following features:

    • ACH payment processing
    • API
    • Accounting integration
    • Accounting management
    • Applications management
    • Appointment management
    • Automatic reminders
    • Automatic renewals
    • Availability indicator
    • Calendar management
    • Calendar sync with Google
    • Campaign management
    • Client database
    • Client management
    • Client portal
    • Committee management
    • Credit card processing
    • Custom landing pages
    • Customer history
    • Customizable templates
    • Dues management
    • Electronic payments
    • Email templates
    • Email tracking
    • Event scheduling
    • Event ticketing
    • Feedback collection
    • Multi-channel marketing
    • Online booking integration
    • POS
    • Reservations management
    • SMS integration
    • Sales reporting
    • Website integration
    • Widgets

    Q. Who are the typical users of Findjoo?

    Findjoo has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does Findjoo support?

    Findjoo supports the following languages:

    English, French

    Q. What type of pricing plans does Findjoo offer?

    Findjoo has the following pricing plans:

    Free, Subscription

    Q. Does Findjoo support mobile devices?

    We do not have any information about what devices Findjoo supports

    Q. What other apps does Findjoo integrate with?

    Findjoo integrates with the following applications:

    Google Calendar, QuickBooks, QuickBooks, QuickBooks Online

    Q. What level of support does Findjoo offer?

    Findjoo offers the following support options:

    FAQs, Online Support, Phone Support