MSP360 Backup

Managed cloud backup solution for MSPs and IT departments

4,6 /5 (124 reviews) Write a Review!

MSP360 Backup Overview

What is MSP360 Backup?

MSP360 Backup, formerly CloudBerry Backup, is designed for IT service providers and corporate IT departments that need a Backup-as-a-Service (BaaS) solution. MSP360's Managed Backup Service (MBS) is designed to meet the needs of managed service providers and enterprise IT departments, providing reliable backup with central management and monitoring. MSP360 Backup is integrated with Amazon Web Services, Microsoft Azure, Google Cloud Platform and almost every S3-compatible or OpenStack-based cloud storage services.

With MSP360 Backup, any MSP, VAR or IT service company can rebrand and provide robust and reliable cloud backup service with remote management and monitoring.

MSP360 Backup is also a good fit for internal use by businesses of all sizes as it allows users to manage and monitor cloud backup clients across multiple machines, and control billing and licenses from one web-based control panel.

MSP360 Backup Overview

Pricing

Starting from
US$27,00/month

Pricing options

Free Trial
Subscription
Value for money

MSP360 pricing starts at $27 per month. Contact MSP for more information.


MSP360 Backup Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish

Media

Backup reports
Select cloud storage
Backup monitoring
Remote management
MSP360 Backup video MSP360 Backup screenshot: Backup reports MSP360 Backup screenshot: Select cloud storage MSP360 Backup screenshot: Backup monitoring MSP360 Backup screenshot: Remote management

MSP360 Backup Reviews

MSP360 Backup Reviews

Overall rating
4,6
/
5
Excellent
83

Very good
36

Average
5

Poor
0

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,4
Customer Support
4,5
96% recommended this app
Daniel C.

Ultimate MSP Backup Tool

The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.


Ben M.

Easy access to a wider range of backup solutions


Jim S.

Support is crappy

I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.

I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise.

I don’t not recommend them any more now based upon my real life experience now.


Michael S.

No Cloud without CloudBerry

CloudBerry has been an essential component of our successful operations in AWS GovCloud. Hopefully, it will continue to deliver fantastic service now that it's owned by Microsoft.

Thank you to the entire CloudBerry team for the assistance you've provided to us over the last seven years!


Daniel H.

Great for backing up locally and to cloud


Daniel C.
Industry: Information Technology & Services
Company size: 2-10 Employees

Ultimate MSP Backup Tool

Used Daily for 2+ years
Reviewed on 2019/08/14
Review Source: Capterra

The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Easy access to a wider range of backup solutions

Used Daily for 1-5 months
Reviewed on 2019/10/06
Review Source: Capterra

Pros

Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Cons

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Jim S.
Industry: Computer Hardware
Company size: 2-10 Employees

Support is crappy

Used Daily for 2+ years
Reviewed on 2019/03/22
Review Source: Capterra

I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.

I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise.

I don’t not recommend them any more now based upon my real life experience now.

Pros

Ease of use
Ease of install
Runs in background

Cons

Crappy support
Annual fee required to keep upgraded
Refuse to honor their maintenance agreements

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Michael S.
Industry: Information Technology & Services
Company size: 2-10 Employees

No Cloud without CloudBerry

Used Daily for 2+ years
Reviewed on 2020/09/09
Review Source: Capterra

CloudBerry has been an essential component of our successful operations in AWS GovCloud. Hopefully, it will continue to deliver fantastic service now that it's owned by Microsoft.

Thank you to the entire CloudBerry team for the assistance you've provided to us over the last seven years!

Pros

Since we moved into the AWS GovCloud seven years ago, we have relied on CloudBerry for daily backups of our MS SQL Server database and our Perforce codebase. CloudBerry has been FANTASTIC! Great price, but more importantly, completely dependable and worth every dime. Support has always been quick and effective.

Cons

I can't think of any issues that have been a problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel H.
Industry: Information Technology & Services
Company size: 2-10 Employees

Great for backing up locally and to cloud

Used Daily for 6-12 months
Reviewed on 2019/11/13
Review Source: Capterra

Pros

Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

Cons

It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 124 user ratings
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MSP360 Backup Pricing

MSP360 Backup Pricing

Starting from
US$27,00/month
Free Trial
Subscription
Value for money

MSP360 pricing starts at $27 per month. Contact MSP for more information.

MSP360 pricing starts at $27 per month. Contact MSP for more information.

Value for Money
4,5/5
Based on 124 user ratings
Compare value for money rating with alternatives
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MSP360 Backup Features

MSP360 Backup Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Authentication
Compliance Management
Monitoring
Password Management
Policy Management
Real Time Monitoring
Reporting & Statistics
Risk Alerts
Secure Data Storage
Single Sign On
Third Party Integration
Two-Factor Authentication
User Management
Vulnerability Scanning
Features
4,6/5
Based on 124 user ratings
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Categories

Additional information for MSP360 Backup

Additional information for MSP360 Backup

Key features of MSP360 Backup

  • Automatic Backup
  • Backup Scheduling
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Email Notifications
  • Encryption
  • HIPAA Compliance
  • Local Server Options
  • OCR
  • Remote Server Options
  • Retention Management
  • SSL Security
  • Security & Encryption
  • Storage Quantity Control

Benefits

  • Bring-your-own cloud storage: as MSP always be in control of your costs when performing cloud backup.
  • Connect to more than 30 different cloud storage providers, including Amazon Web Services, Microsoft Azure, Google Cloud Storage and other popular vendors
  • Pricing tailored towards MSPs: MSP360 offers flexible licensing and pricing, so businesses are always in control of all costs. MSP offer aggressive volume discounts and there is no minimum requirements for number of licenses.
  • Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
    panel.

  • MSP360 Backup FAQs

    MSP360 Backup FAQs

    Below are some frequently asked questions for MSP360 Backup.

    Q. What type of pricing plans does MSP360 Backup offer?

    MSP360 Backup offers the following pricing plans:

    Starting from: US$27,00/month

    Pricing model: Subscription

    Free Trial: Available

    MSP360 pricing starts at $27 per month. Contact MSP for more information.

    Q. What are the main features of MSP360 Backup?

    MSP360 Backup offers the following features:

    • Automatic Backup
    • Backup Scheduling
    • Data Import/Export
    • Data Migration
    • Data Storage Management
    • Email Notifications
    • Encryption
    • HIPAA Compliance
    • Local Server Options
    • OCR
    • Remote Server Options
    • Retention Management
    • SSL Security
    • Security & Encryption
    • Storage Quantity Control

    Q. Who are the typical users of MSP360 Backup?

    MSP360 Backup has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does MSP360 Backup support?

    MSP360 Backup supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does MSP360 Backup offer?

    MSP360 Backup has the following pricing plans:

    Subscription

    Q. Does MSP360 Backup support mobile devices?

    MSP360 Backup supports the following devices:

    iPhone, iPad

    Q. What other apps does MSP360 Backup integrate with?

    MSP360 Backup integrates with the following applications:

    Amazon EC2, Autotask, Autotask, Backblaze Business Backup, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, ConnectWise Manage, Microsoft Azure, NinjaRMM

    Q. What level of support does MSP360 Backup offer?

    MSP360 Backup offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials, Forum, Knowledge Base