MSP360 Backup

Managed cloud backup solution for MSPs and IT departments

About MSP360 Backup

MSP360 Backup, formerly CloudBerry Backup, is designed for IT service providers and corporate IT departments that need a Backup-as-a-Service (BaaS) solution. MSP360's Managed Backup Service (MBS) is designed to meet the needs of managed service providers and enterprise IT departments, providing reliable backup with central management and monitoring. MSP360 Backup is integrated with Amazon Web Services, Microsoft Azure, Google Cloud Platform and almost every S3-compatible or OpenStack-based cloud storage services.

With MSP360 Backup, any MSP, VAR or IT service company can rebrand and provide robust and reliable cloud backup service with remote management and monitoring.

MSP360 Backup is also a good fit for internal use by businesses of all sizes as it allows users to manage and monitor cloud backup clients across multiple machines, and control billing and licenses from one web-based control panel.

Key benefits of MSP360 Backup

  • Bring-your-own cloud storage: as MSP always be in control of your costs when performing cloud backup.
  • Connect to more than 30 different cloud storage providers, including Amazon Web Services, Microsoft Azure, Google Cloud Storage and other popular vendors
  • Pricing tailored towards MSPs: MSP360 offers flexible licensing and pricing, so businesses are always in control of all costs. MSP offer aggressive volume discounts and there is no minimum requirements for number of licenses.
  • Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
    panel.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, Japan, United States

    Supported Languages

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Images

    Backup reports
    Select cloud storage
    Backup monitoring
    Remote management
    View 5 more
    MSP360 Backup video
    MSP360 Backup screenshot: Backup reports MSP360 Backup screenshot: Select cloud storage MSP360 Backup screenshot: Backup monitoring MSP360 Backup screenshot: Remote management

    Features

    Total features of MSP360 Backup: 46

    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Automated Scheduling
    • Automatic Backup
    • Backup Log
    • Backup Scheduling
    • Backup and Recovery
    • Bare-Metal Restore
    • Capacity Management
    • Chat/Messaging
    • Cloud Backup
    • Compression
    • Continuous Backup
    • Dashboard
    • Data Import/Export
    • Data Migration
    • Data Recovery
    • Data Storage Management
    • Differential Backup
    • Disaster Recovery
    • Encryption
    • Event Logs
    • HIPAA Compliant
    • Incremental Backup
    • Local Server Options
    • Match & Merge
    • Monitoring
    • Multimedia Archiving
    • Multiple Format Support
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Server Options
    • Retention Management
    • SSL Security
    • Scheduling
    • Search/Filter
    • Secure Data Storage
    • Service Level Agreement (SLA) Management
    • Status Tracking
    • Storage Management
    • Third Party Integrations
    • VM Backup
    • Version Control
    • Web Access / Restoration

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    Reviews

    Overall rating

    4,6 /5
    (125)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,4/5
    Customer Support
    4,5/5

    Already have MSP360 Backup?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 125
    Daniel C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ultimate MSP Backup Tool

    Reviewed on 2019/08/14

    The biggest thing we noticed the ability to white label the product so out clients don't know where...

    The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

    Pros

    Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

    Cons

    They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

    Sam F.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Set It and Forget It Backup

    Reviewed on 2021/02/09

    I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. ...

    I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

    Pros

    Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

    Cons

    It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

    Jim S.
    Overall rating
    • Industry: Computer Hardware
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Support is crappy

    Reviewed on 2019/03/22

    I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since...

    I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
    Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.

    I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise.

    I don’t not recommend them any more now based upon my real life experience now.

    Pros

    Ease of use
    Ease of install
    Runs in background

    Cons

    Crappy support
    Annual fee required to keep upgraded
    Refuse to honor their maintenance agreements

    Ben M.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Easy access to a wider range of backup solutions

    Reviewed on 2019/10/06

    Pros

    Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

    Cons

    The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

    Daniel H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great for backing up locally and to cloud

    Reviewed on 2019/11/13

    Pros

    Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

    Cons

    It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

    Showing 5 reviews of 125 Read all reviews

    MSP360 Backup FAQs

    Below are some frequently asked questions for MSP360 Backup.

    MSP360 Backup offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    MSP360 pricing starts at $27 per month. Contact MSP for more information.

    We do not have any information about MSP360 Backup features

    MSP360 Backup has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    MSP360 Backup supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    MSP360 Backup supports the following devices:

    iPhone (Mobile)

    MSP360 Backup integrates with the following applications:

    Amazon EC2, Autotask PSA, ConnectWise Automate, ConnectWise Control, ConnectWise Manage, Microsoft Azure, NinjaRMM

    MSP360 Backup offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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