Productboard
About Productboard
Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product for managing large amounts of feedback into a concise roadmap
Reviewed on 2019/07/04
Pros
So easy to record feedback through email, chrome, intercom, slack and many more integrations
Easy to use inbox for running through this feedback and matching it up with your roadmap
The look and feel of the site is excellent
Customer support is quick and very helpful
Excellent community including a slack channel with helpful tips, articles etc.
Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers
Cons
I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
So close to being a great product
Reviewed on 2023/10/20
I was the person that championed the implementation of productboard and I still really like it. But...
I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can
Pros
1. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet.
Cons
1. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's not jira is completely useless. We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state. We 3. Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why??? We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome. We are thinking about switching to something else just because of this. Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy. 4. The research insights are only very qualitative focus and possibility for automation is low. It's funny that productboard owns satismeter but the satismeter integration is also not great. We ended up setting up our own satismeter integration through zapier. But, there's also no way for us to easily sort through low/high ratings or filter.
Alternatives Considered
ProductPlanReasons for Switching to Productboard
Feedback management, viewer option, and general usability is a bit better- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great roadmapping and insight capture tool
Reviewed on 2023/05/11
Pros
I love the UI of the platform, the app feels modern and straightforward
Cons
The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Life saver for product managers everywhere
Reviewed on 2019/10/24
Pros
Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback. Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business.
Cons
Can't really think of anything to be honest.
Alternatives Considered
Craft.ioReasons for Switching to Productboard
ProductBoard is flexible so I didn't feel locked into a specific workflow. I could make ProductBoard work for me.- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer
Reviewed on 2019/11/06
Pros
I love being able to see accurate customer data in relation to feature requests.
Cons
The flow from feature list to roadmap is clunky
Productboard FAQs
Below are some frequently asked questions for Productboard.Q. What type of pricing plans does Productboard offer?
Productboard offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
15-day free trial, no credit card required. Essentials plan: Prioritize what your customers need and make what matters: $19 per maker/month (billed annually). Pro plan: Align teams to drive real business outcomes: $59 per maker/month (billed annually). Enterprise plan: For organizations to securely and scalably uplevel their entire product management processes: Custom pricing Productboard AI (Optional Add-On): $20 per maker/month (billed annually).
Q. Who are the typical users of Productboard?
Productboard has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Productboard support?
Productboard supports the following languages:
English
Q. Does Productboard support mobile devices?
Productboard supports the following devices:
Q. What other apps does Productboard integrate with?
Productboard integrates with the following applications:
Azure DevOps Server, Fullstory, Gainsight CS, Gainsight Digital Hub, Gainsight PX, GitHub, Gong.io, Grain, Intercom, Jira, Microsoft Azure, Microsoft Teams, Pivotal Tracker, Salesforce Sales Cloud, Slack, Trello, Zapier, Zendesk Suite
Q. What level of support does Productboard offer?
Productboard offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
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