UJET

UJET

Customer interaction & support platform with CRM integration

4.5/5 (68 reviews)

UJET Overview

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

UJET Reviews

Overall rating
4.5/5
93% positive reviews
43
Excellent
20
Very good
3
Average
1
Poor
1
Terrible
Lauren C.

Great experience with Ujet!

Used Daily for 1+ year
Reviewed on 2019/09/16
Review Source: Capterra

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pros

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Cons

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Valerie F.

Values you as a customer

Used Daily for 1+ year
Reviewed on 2019/03/21
Review Source: Capterra

Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Pros

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Cons

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Juan M.

Easy to use

Used Daily for 1+ year
Reviewed on 2019/09/20
Review Source: Capterra

UJET has helped our company simplify the management of our team. We have been using it for the past year and a half and it has been a great tool.

Pros

UJET has everything on a single page, it’s very easy to use and can quickly create reports of the team you manage. It also provides a lot of visibility on each user that the administrator tries to keep a track on.

Cons

It does require a lot of memory to run smoothly and can constantly change report formats which can be inconvenient. It also lacks the ability to properly set priorities for users to properly manage a queue.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Enoch O.

Game changer

Used Daily for 2+ years
Reviewed on 2019/09/17
Review Source: Capterra

Pros

The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.

Cons

Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bob B.

What others can't do, Quick, Nimble and turned up in hours

Used Daily for 1+ year
Reviewed on 2019/03/21
Review Source: Capterra

I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.

What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Pros

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Cons

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

UJET Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Please contact us for pricing details: https://www.ujet.co/contact-sales

UJET Features

  • API
  • Activity Dashboard
  • CRM Integration
  • Chat
  • Contact History
  • Instant Messaging
  • Multi-Channel Communication
  • Reporting & Statistics

  • Automatic Notifications
  • Customizable Branding
  • Email Integration
  • Knowledge Base Management
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for UJET

Key features of UJET

  • API
  • Activity Dashboard
  • Authentication & Security
  • Automated Routing
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Transfer
  • Chat
  • Chat Functionality
  • Communication Management
  • Contact History
  • Contact Management
  • Contextual Search
  • Customer Experience Management
  • Customer Service Integration
  • Customer Support Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Known Issue Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Reporting & Statistics
  • Security & Encryption

Benefits

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • UJET FAQs

    Below are some frequently asked questions for UJET.

    Q. What type of pricing plans does UJET offer?

    UJET offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    Q. What are the main features of UJET?

    UJET offers the following features:

    • API
    • Activity Dashboard
    • Authentication & Security
    • Automated Routing
    • CRM Integration
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Chat
    • Chat Functionality
    • Communication Management
    • Contact History
    • Contact Management
    • Contextual Search
    • Customer Experience Management
    • Customer Service Integration
    • Customer Support Tracking
    • IVR / Voice Recognition
    • Instant Messaging
    • Known Issue Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Real Time Reporting
    • Reporting & Statistics
    • Security & Encryption

    Q. Who are the typical users of UJET?

    UJET has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does UJET support?

    UJET supports the following languages:

    English

    Q. What type of pricing plans does UJET offer?

    UJET has the following pricing plans:

    Subscription

    Q. Does UJET support mobile devices?

    We do not have any information about what devices UJET supports

    Q. What other apps does UJET integrate with?

    UJET integrates with the following applications:

    Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk

    Q. What level of support does UJET offer?

    UJET offers the following support options:

    FAQs, Phone Support