TextUs

SMS platform for sales, recruiting & customer service teams

About TextUs

TextUs is a cloud-based text messaging platform designed for inside sales, recruiting and customer service teams to communicate with leads, candidates, and customers. The solution enables users to send and manage text messages from desktop and mobile devices, with a web app and extension for Google Chrome, and native mobile apps for Android and iOS. Users can also text-enable existing phone numbers and integrate the software with their customer relationship management (CRM) systems.

TextUs allows users to send group broadcast messages to up to 250 contacts simultaneously. Name merged message templates can be used to send personalized messages to multiple contacts, and responses are automatically converted into one-to-one conversations. A/B testing enables the optimization of message templates, and users can track response rates to measure results. Contact spreadsheets can be uploaded to TextUs using the drag-and-drop uploader, and the automatic reverse phone number lookup ensures that messages are being sent to mobile numbers.

Multi-user login enables the management of conversations by multiple users, from the same phone number. TextUs also allows users to claim conversations to prevent duplicated responses, and SMS to email forwarding ensures that users never miss a message when they are offline. Auto reply can also be used to answer incoming messages whenever users are busy or offline, and multiple business signatures can be created and automatically added to sent messages. TextUs’s analytics and reports include a chart of messages over time, which displays multiple KPIs including the number of messages sent, received, delivered, bounced, and responded to within a set timeframe.

Key benefits of TextUs

  • Existing phone numbers can be text-enabled, and users can send and manage texts from any desktop or mobile device.

  • Group broadcasts can be sent to up to 250 contacts simultaneously, using message templates and name merge, with responses automatically converted into one-to-one conversations.

  • Integrations with Salesforce, Bullhorn, erecruit, and other platforms allow users to incorporate text messaging in their CRM workflow.

  • Customizable message templates, A/B message testing, and response-rate tracking enable users to optimize messages and response results.

  • A line graph of messages sent over time gives users insight into several KPIs, including the number of messages sent, received, delivered, bounced, and the number of responses within 24 hours after sending.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

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    TextUs screenshot: TextUs screenshot: TextUs screenshot: TextUs screenshot: TextUs screenshot:

    Features

    Total features of TextUs: 19

    • A/B Testing
    • API
    • Auto-Responders
    • Automatic Notifications
    • CRM Integration
    • Campaign Analysis
    • Customizable Templates
    • Data Import
    • Delivery Tracking
    • Drag & Drop Interface
    • Mail Merge
    • Prioritizing
    • Real Time Notifications
    • Receiving
    • Reporting & Statistics
    • SMS Integration
    • Status Tracking
    • Tagging
    • Template Management

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    Reviews

    Overall rating

    4,8 /5
    (99)
    Value for Money
    4,9/5
    Features
    4,6/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have TextUs?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 99
    Carol G.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS...

    Reviewed on 2018/07/27

    Pros

    The text blasts - Accessing so many people at 1 time.
    Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly.
    Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

    Cons

    I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus.

    Braxton A.
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Game Changer

    Reviewed on 2020/12/04

    Identifying text-able numbers and engaging with candidates in their preferred method has increased...

    Identifying text-able numbers and engaging with candidates in their preferred method has increased our candidate satisfaction and retention. The ease of the platform's use has also made training efficient with tutorials and examples abundant for end-users to educate themselves on best practice, tips and tools to help them reach their sales goals.

    Pros

    The support team is, by far and away, one of the best I've encountered when developing our tech stack. They are always prompt and communicative, no matter which representative you get! We've been working with the new TextUs Next platform since January and could not be happier with our results. Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication. The ease of deployment for one or several users is just a quick support chat away. Could not be happier with the product and what is has done for our business.

    Cons

    The development of 'groups' could stand a bit more attention to facilitate an easier end-user experience. However, this is a VERY minute detail for a newer development of the platform. Like everything else with TextUs, it will only get better with time!

    Shannon F.
    Overall rating
    • Industry: Human Resources
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Do not change to Next Textus if currently using Textus

    Reviewed on 2019/10/15

    LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for...

    LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing".
    I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now.

    Pros

    I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change)

    Cons

    They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of)

    Bienvenido G.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    TextUs is incredibly simple yet useful

    Reviewed on 2020/04/24

    Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful...

    Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software!

    Pros

    If you are looking for a texting software that you can easily use and manipulate then TextUs is the answer. TextUs is incredibly simple yet very useful because you don't need any high-end device to install this software. This software is best for sending messages with less complexity. Just type your message and click send on the tip of your fingernails. This is the kind of software that has simple texting capabilities that will satisfy your daily communication needs that also let you open multiple screens on the gadget that you are using.

    Cons

    I know that this software is designed for simplicity so I don't think it has weaknesses. I love using this simple texting software. As long as I can send and receive a message instantly then I think I'm fine with it. Also, this kind of software consumes less bandwidth and so this is a perfect software for all users.

    Donna R.
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Text Us versus Text Us Next

    Reviewed on 2020/11/30

    The old Text Us was very user friendly and laid out in a much easier format that just worked for...

    The old Text Us was very user friendly and laid out in a much easier format that just worked for our company. This new TextUs Next has stopped more than half of our employees from using the app as it really is difficult to use. We would love to go back to the original format .

    Pros

    The ease of setting up and sending out campaigns. This process in now streamlined and very easy to do.

    Cons

    I do not like how many steps it takes to accomplish looking for a text thread with a contact and how many steps to see if this contact has already been put in the system. I also do not like not knowing if I have messages to read without many steps again.

    Showing 5 reviews of 99 Read all reviews

    TextUs FAQs

    Below are some frequently asked questions for TextUs.

    TextUs offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    TextUs offers the following features:

    • API
    • Auto reply
    • Auto-reverse phone number lookup
    • Contact spreadsheet uploads
    • Contact tags
    • Conversation claiming
    • Conversation prioritizing
    • Conversion flagging
    • Drag-and-drop contact upload
    • Emojis
    • Group broadcast messages
    • Incoming message notifications
    • Message delivery status
    • Message signatures
    • Message templates
    • Multi-user numbers
    • Personalization merge fields
    • SMS-to-email forwarding
    • Scheduled messages
    • Shortcut messages
    • Text messaging analytics
    • Transfers / routing
    • Two-way messaging
    • White label branding

    TextUs has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    TextUs supports the following languages:

    English

    TextUs supports the following devices:

    Android, iPhone

    TextUs integrates with the following applications:

    Bullhorn, Bullhorn, Bullhorn for Salesforce, Enquire CRM, HubSpot CRM, JobDiva, Salesforce Sales Cloud

    TextUs offers the following support options:

    Online Support, Knowledge Base, Video Tutorials

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