TextUs
About TextUs
TextUs is a cloud-based text messaging platform designed for inside sales, recruiting and customer service teams to communicate with leads, candidates, and customers. The solution enables users to send and manage text messages from desktop and mobile devices, with a web app and extension for Google Chrome, and native mobile apps for Android and iOS. Users can also text-enable existing phone numbers and integrate the software with their customer relationship management (CRM) systems.
TextUs allows users to send group broadcast messages to up to 250 contacts simultaneously. Name merged message templates can be used to send personalized messages to multiple contacts, and responses are automatically converted into one-to-one conversations. A/B testing enables the optimization of message templates, and users can track response rates to measure results. Contact spreadsheets can be uploaded to TextUs using the drag-and-drop uploader, and the automatic reverse phone number lookup ensures that messages are being sent to mobile numbers.
Multi-user login enables the management of conversations by multiple users, from the same phone number. TextUs also allows users to claim conversations to prevent duplicated responses, and SMS to email forwarding ensures that users never miss a message when they are offline. Auto reply can also be used to answer incoming messages whenever users are busy or offline, and multiple business signatures can be created and automatically added to sent messages. TextUs’s analytics and reports include a chart of messages over time, which displays multiple KPIs including the number of messages sent, received, delivered, bounced, and responded to within a set timeframe.
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TextUs is a fabulous tool!
Reviewed on 2019/02/11
TextUs was able to quickly adapt to the way my teammates and I reach out to people, and mesh their...
TextUs was able to quickly adapt to the way my teammates and I reach out to people, and mesh their system with our existing database. The customer service is top notch - responses are immediate to any concern, and generally they have a solution to problems within moments.
Pros
I love the convenience of being able to text using my computer keyboard and having that connect directly with our database. I don't have to waste time copying and pasting my communication notes - TextUs auto-populates my communication in database notes whenever I use it!
Cons
I'd love it if there were a way to combine individual texts into a single "conversation note" in my database.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's like having a cell phone on your workstation!
Reviewed on 2017/12/14
Mass communication and 1 on 1 communication are a breeze to manage with this software.
Mass communication and 1 on 1 communication are a breeze to manage with this software.
Pros
Communicating with numerous clients across a large variety of industries can be challenging enough on it's own. Texting has become a preferred method of contact for busy people and using the TextUs app makes it very efficient on our end. Also, you can use this on a PC, Mac, smartphone on the go - all are seamless and allow us to communicate with current and potential clients on the fly.
- Industry: Human Resources
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Do not change to Next Textus if currently using Textus
Reviewed on 2019/10/15
LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for...
LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing".
I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now.
Pros
I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change)
Cons
They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of)
- Industry: Outsourcing/Offshoring
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One App for Texting
Reviewed on 2023/01/05
Pros
the capability to mass SMS candidates, employees, and other groups with invites to visit our offices and chat with a recruiter in person as well as messages thanking them for their online applications.
Cons
It's the amount of Text Messages you can send per day. I hope they get to increase it and make it an exception.
- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love TextUs!
Reviewed on 2018/08/13
They are very easy to work with and quick to respond to any questions or errors that may occur....
They are very easy to work with and quick to respond to any questions or errors that may occur. Great experience overall!
Pros
Efficiency it allows when trying to communicate quickly. Very user friendly!
Cons
Nothing comes to mind! I use this app every single day to communicate with my colleages.
TextUs FAQs
Below are some frequently asked questions for TextUs.Q. What type of pricing plans does TextUs offer?
TextUs offers the following pricing plans:
- Starting from: US$300.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of TextUs?
TextUs has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TextUs support?
TextUs supports the following languages:
English
Q. Does TextUs support mobile devices?
TextUs supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does TextUs integrate with?
TextUs integrates with the following applications:
ADP Workforce Now, Bluesky, Bullhorn ATS & CRM, Bullhorn for Salesforce, Greenhouse, HubSpot CRM, JobAdder, JobDiva, Oracle Fusion Cloud HCM, Oracle Taleo Cloud, SAP SuccessFactors HXM Suite, Salesforce Sales Cloud, Workday Enterprise Management Cloud, Workday HCM, symplr Recruiting, symplr Talent Management Solutions
Q. What level of support does TextUs offer?
TextUs offers the following support options:
Email/Help Desk, Knowledge Base, Chat
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