About Careficient

Careficient is an end to end healthcare agency management system that provides home health, hospice, and home care agencies with a tool to manage compliance, reduce the complexity of documentation, and simplify billing and collections. The platform helps streamline a variety of business processes for owners and managers such as scheduling, point of care, referral management, intake, quality assurance, EDI, HR, payroll, and reporting.

The automated work basket helps users manage employees, patients, doctor's orders, eligibility, OASIS forms, and HIS, as well as automates invoicing, accounts receivable, collections, and payers all from one interface. Integrated patient and staff scheduling helps quickly identify available staff members based on disciplines, territories and compliance requirements to meet a specific patient plan of care. The alert system helps make sure that no important task is overlooked. The solution allows users to store all data on employees such as payroll information, compliance requirements, territory assignments, license expiration dates, and more.

Careficient automatically sends physician orders, plan of care, face to face, and interim orders, supporting both standard and customized electronic clinical forms. Benefit eligibility verification is automated to help keep track of authorizations received from Medicare and other payers, while customized payer settings ensure all requirements are met. Accounts receivable management tools help with billed/unbilled and paid invoices, and the business intelligence dashboard provides graphical displays of revenue performance. Careficient also includes an integrated drug database for information on medication profiles and drug interactions.

Key benefits of Careficient

  • Careficient is a full Medicare, Medicaid, commerical and private pay enterprise management system with automated verification of scheduled services for payroll/billing.

  • Careficient is designed to improve the agency’s productivity and efficiency by automating a variety of day to day tasks and eliminating data entry redundancies.

  • The solution supports all levels of medical and non-medical patient care, with security and rules-based processing to help keep agencies compliant with CMS regulatory rules.

  • Careficient's patient encounter module includes all clinical records and point of care, and enables automated transmission and validation report retrieval.

  • Users can stay on top of tasks with Careficient's workflow management and alert system, and get graphical displays of revenue and performance through the BI dashboard.

  • Devices

    Business size

    S M L

    Images

    Identify available staff members with the required skills to meet the patient plan of care
    The integrated drug database provides medication profiles and drug interactions
    Make sure all compliance issues are met and all required documentation is filled out
    Entry, analysis, and automatic transmission and validation report retrieval comes as part of the patient encounter module
    The built in automated work basket helps facilitate communication, end delays, and decrease errors
    View 6 more
    Careficient video
    Careficient screenshot: Identify available staff members with the required skills to meet the patient plan of care Careficient screenshot: The integrated drug database provides medication profiles and drug interactions Careficient screenshot: Make sure all compliance issues are met and all required documentation is filled out Careficient screenshot: Entry, analysis, and automatic transmission and validation report retrieval comes as part of the patient encounter module Careficient screenshot: The built in automated work basket helps facilitate communication, end delays, and decrease errors

    Features

    Total features of Careficient: 31

    • Assessment Management
    • Assignment Management
    • Automated Scheduling
    • Batch Processing
    • Bereavement Management
    • Billing & Invoicing
    • Built-In Database
    • Care Plan Management
    • Certification & Licensing
    • Claims Management
    • Collections Management
    • Compliance Management
    • Customer Database
    • EMR/EHR
    • Electronic Signature
    • Employee Database
    • Employee Management
    • Facility Scheduling
    • Invoice Management
    • Medication History
    • Patient Intake
    • Patient Records Management
    • Payroll Management
    • Physician Portal
    • Real Time Data
    • Referral Tracking
    • Scheduling
    • Status Tracking
    • Time Tracking by Client
    • Volunteer Management
    • Workflow Management

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    Reviews

    Overall rating

    4,3 /5
    (31)
    Value for Money
    4,5/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,5/5

    Already have Careficient?

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    Showing 5 reviews of 31
    Christine H.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Clinical Manager Perspective

    Reviewed on 2021/03/05

    The agency's overall experience has been exceptional. Our agency switched to Careficient from a...

    The agency's overall experience has been exceptional. Our agency switched to Careficient from a different software that was inadequate to meet point of care needs. With Careficient it allows us to provide a higher quality of care and easy to use point of care . Our field clinicians' are happy that they have less paperwork and more time with the patients. From a clinical manager point of view, I like the use of the QA process to improve on clinician documentation and outcomes. Our marketing and analytical team likes the analytics and ad hoc reporting capabilities. When we have needed technical support, the Careficient team responds in a timely manner, with useful suggestions and solves our problems efficiently.

    Pros

    What I like most is the ability to access all the patient information from one place, the patient encounter. When we are servicing an active patient, we have access to all the information we need from one place. The field clinicans' and I have the same views, patient contacts, medication list, orders, insurance profile, service notes and more. This makes it easy to train clinicians, answer questions, offer guidance, solve problems and case conference.

    Cons

    The use of splash screens to provide user information from Careficient. The splash screens appear every time I click on a new module, until you manually clear the notification and then it goes away completely.

    A better option might be having the message as a splash screen initially, but then have it go to a side bar possibly on the home screen.

    Nicky Y.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    New Careficient User-Outreach

    Reviewed on 2020/09/02

    Careficient was easy system to navigate and really love the billing and invoices feature. The...

    Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one.

    Pros

    Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks.

    Cons

    Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week.

    Danielle F.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    I am new to this software and love that we get to work with developers who listen to our ideas.

    Reviewed on 2018/02/21

    It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it...

    It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records.

    Pros

    I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere.

    Cons

    I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far.

    Shelly L.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very functional

    Reviewed on 2020/04/03

    I wish I would have found this company years ago.

    I wish I would have found this company years ago.

    Pros

    This software is so easy to use. It is customizable to fit our mix of business and has all of the features that the large software companies have but at a reasonable price. The support is great and the implementation team is amazing. The ongoing compliance is amazing as well. For the first time in years I am able to track AR and payments without issues. The reports are great and the billing is AMAZING.

    Cons

    There are a couple of areas that are slightly cumbersome, but nothing that is horrible.

    Kathy S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Accoutant

    Reviewed on 2020/08/25

    It's been a great experience working with Careficient and their support team. They are available...

    It's been a great experience working with Careficient and their support team. They are available and walk us through processes anytime we've needed it. Even for the same process!

    Pros

    I like that everything is tied together from Authorizations to Compliance. As a Certified/Accredited Home Health Agency, it's crucial to provide services that are not only authorized, but that those services are performed by associates that have the proper compliance. Careficients scheduling allows schedulers to chose associates that are in compliance and in a specific area range to make providing services more efficient. The reports are easy to run and are completely formatted when exported.

    Cons

    There is a lot of set up involved, but that is understandable considering everything has to link together. Some of the authorization features are not quite built to suit private duty, but the development team is continually making enhancements based the needs of their clients. The reports are sometimes hard to find for those that aren't used to navigating software. I would like to be able to see times in and out on the calendar schedules.

    Showing 5 reviews of 31 Read all reviews

    Careficient FAQs

    Below are some frequently asked questions for Careficient.

    Careficient offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact Careficient for detailed pricing information.

    We do not have any information about Careficient features

    Careficient has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    We do not have any information about what languages Careficient supports

    Careficient supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Careficient has

    Careficient offers the following support options:

    Email/Help Desk, Phone Support

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