DealerCenter

DealerCenter

Dealer management software for independent auto dealerships

4.9/5 (1134 reviews)

DealerCenter Overview

DealerCenter is a cloud-based, centralized dealer management system designed to support the day-to-day operations of independent automobile dealerships - including both new and used car lots. Supported by mobile integration with native DealerCenter and DealerCenter mobile apps for iOS and Android platforms, staff can oversee car sales remotely from the forecourt or auction house. Key features include inventory management for recording and reviewing vehicle stocks, running reports and managing costs while querying car histories via AutoCheck, NMVTIS and Carfax integrations. The AutoStructure feature supports desking actions with automated loan calculations and deal structuring, leveraging dual-channel lender management tools and contract / documents management to centralize sales paperwork.

Accounting support is provided through direct QuickBooks integration that eliminates duplicate data entries and offers RFC management for Buy-Here-Pay-Here (BHPH), alongside scheduled reporting options. Coupled credit bureau services give access to consumer credit checks while promising compliance around every transaction, with fraud protection and authentication measures built in. Additional DealerCenter features span website promotion and marketing functions, inviting the customization of professionally-styled dealer websites from templates and the online posting of adverts listing inventory vehicles to third-party channels such as AutoTrader, eBay Motors, TRUECar and Craigslist.

Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

DealerCenter Reviews

Overall rating
4.9/5
98% positive reviews
1035
Excellent
76
Very good
14
Average
2
Poor
7
Terrible
Gary S.

CRM review/suggestions

Used Daily for 2+ years
Reviewed on 2018/12/19
Review Source: Capterra

Should create a stage or bucket system for prospects...
Buckets could consist of stages that a prospect may be in, and would be easier to manage from a perspective of buckets/stages - should have a graphic representing that particular stage or bucket and once clicked into, the data appears..

Also, should have preview/quick view available on hovering over a prospect without having to click into their file... time consuming to have to do that for each prospect

Would be ideal to have the ability to attach 3 persons to a prospect, primary and then a couple of secondary persons that would be like a BCC email... easier to manage prospects assigned to a salesperson if I myself and my assistant could be "attached" to the prospect and remain in our planner, so to speak... sometimes when assigning to a salesperson, out of sight becomes out of mind... and the less digging one has to do to find the prospects that are of interest, the better.

My advice, act as a potential client and preview some of the other CRM's on the market.... get someone from the car business on your development team or at least on your "board of directors" ... the insight into the business will be valuable. Also.... the smartest CRM on the market today, is Drive Centric.... would be great if ya'll could investigate their platform and glean some ideas... their more expensive, of course... but they are smarter, a lot like your company is.

CRM needs too makes sales and follow up EASY EASY as possible :)

Pros

> unlimited text
> workflow
> mobile app
> inventory
> call tracking
> desking tool ( newly designed )

Cons

> not designed by "car people", that shows up ...
> very report driven, not enough graphics/charts/visuals
> cannot delete anything from the system, gets very congested
> cannot print from mobile app

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David B.

Great

Used Daily for 2+ years
Reviewed on 2017/10/21
Review Source: Capterra

I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI

Pros

The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nima S.

Dennis and DealerCenter are the BEST!!!!

Used Daily for 1+ year
Reviewed on 2018/08/14
Review Source: Capterra

Pros

DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!

Cons

There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brandon michel E.

A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.

Used Daily for 2+ years
Reviewed on 2017/12/22
Review Source: Capterra

Anyone can set up a auto dealership and have it operational and effective in a week.

Pros

Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Cons

The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jonathan R.

Great Customer Service & Customer Retention...!!!!

Used Daily for 2+ years
Reviewed on 2017/03/13
Review Source: Capterra

I have had a great customer experience working with Dealer Center. I have been provided with the tools to overcome day to day tasks. We have actually have moved all our business now to Dealer Center and aspire to keep on growing. Customer support representative is what you want to speak to whenever you have any questions or clarification on how the software works. I can say Customer support representative has the skills and knowledge to help you get on board. Not only that he will follow up with you and make sure that you are aware on how to use the system. Thank you very much for helping my business. Lets keep on moving forward.

Pros

You can track your business on the day to day progress. Give access to my sales, finance, and General Manger so everyone can be on the same page.

Cons

Haven't found a flaw that makes me dislike the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

DealerCenter Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

Monthly priced subscription packages include:

Dealer Management System (DMS):
FAST DMS = $60.00
CRM = $65.00
Buy Here Pay Here = $ 50.00
Quickbooks = $40.00
(RouteOne and Dealertrack included with DMS)

Online Marketing:
Dealer Website = $75.00
Online Ad Post = $25.00

Booking Services:
NADA = $40.00
Kelley Blue Book (KBB) = $40.00
Black Book (BB) = $40.00

Pay-Per-Use products are also available, see website for full pricing details.

DealerCenter Features

  • Accounting Integration
  • Customer Database
  • Inventory Tracking
  • Search Functionality
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Electronic Payments
  • Inventory Management
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics

Additional information for DealerCenter

Key features of DealerCenter

  • Accounting
  • Accounting integration
  • Advertising management
  • Appointment management
  • Auction management
  • Barcode scanning
  • Buy-here-pay-here
  • CRM integration
  • Credit bureau services
  • Credit reporting
  • Customer letters
  • Customizable templates
  • Document management
  • F&I management
  • Financing management
  • Form printing
  • Lead management
  • Lending service integration
  • Loan management
  • Mobile integration
  • Online ad posting
  • Online auction management
  • Online inventory
  • QuickBooks integration
  • RFC management
  • Remote access
  • Retail inventory management
  • Sales management
  • Sales performance tracking
  • Sales reporting
  • Search functionality
  • Special finance management
  • Third party integration
  • Website integration

Benefits

  • DealerCenter is a cloud and mobile-based dealer management system giving car lots and salesrooms access to centralized inventory and cost management, plus inventory and vehicle history reporting.
  • Desking capabilities support automated loan calculations, leveraging AutoStructure technology and iMAXX features to structure deals and maximize sales margins.
  • Lender management centralizes loan outlets with RouteOne and DealerTrack integration offering dual-channel applications, while contracts and document management digitizes sales paperwork.
  • Accounting features via QuickBooks integration are joined by website and marketing tools including dealer website design from custom templates and online ad posting to leading third-party sites.
  • The DealerCenter and DealerCenter Mobile apps for iOS and Android platforms respectively, enable remote access with a fast auction tool, VIN scanning for inventory management, CRM integration and mobile deal management.
  • DealerCenter FAQs

    Below are some frequently asked questions for DealerCenter.

    Q. What type of pricing plans does DealerCenter offer?

    DealerCenter offers the following pricing plans:

    Starting from: US$60,00/month

    Pricing model: Subscription

    Free Trial: Available

    Monthly priced subscription packages include:

    Dealer Management System (DMS):
    FAST DMS = $60.00
    CRM = $65.00
    Buy Here Pay Here = $ 50.00
    Quickbooks = $40.00
    (RouteOne and Dealertrack included with DMS)

    Online Marketing:
    Dealer Website = $75.00
    Online Ad Post = $25.00

    Booking Services:
    NADA = $40.00
    Kelley Blue Book (KBB) = $40.00
    Black Book (BB) = $40.00

    Pay-Per-Use products are also available, see website for full pricing details.

    Q. What are the main features of DealerCenter?

    DealerCenter offers the following features:

    • Accounting
    • Accounting integration
    • Advertising management
    • Appointment management
    • Auction management
    • Barcode scanning
    • Buy-here-pay-here
    • CRM integration
    • Credit bureau services
    • Credit reporting
    • Customer letters
    • Customizable templates
    • Document management
    • F&I management
    • Financing management
    • Form printing
    • Lead management
    • Lending service integration
    • Loan management
    • Mobile integration
    • Online ad posting
    • Online auction management
    • Online inventory
    • QuickBooks integration
    • RFC management
    • Remote access
    • Retail inventory management
    • Sales management
    • Sales performance tracking
    • Sales reporting
    • Search functionality
    • Special finance management
    • Third party integration
    • Website integration

    Q. Who are the typical users of DealerCenter?

    DealerCenter has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does DealerCenter support?

    DealerCenter supports the following languages:

    English

    Q. What type of pricing plans does DealerCenter offer?

    DealerCenter has the following pricing plans:

    Subscription

    Q. Does DealerCenter support mobile devices?

    DealerCenter supports the following devices:

    Android, iPhone

    Q. What other apps does DealerCenter integrate with?

    DealerCenter integrates with the following applications:

    BirdEye, QuickBooks

    Q. What level of support does DealerCenter offer?

    DealerCenter offers the following support options:

    Online Support, Phone Support