Name: SalonIQ
Rating: 4.7 (101 reviews)

About SalonIQ

SaloniQ is a booking and marketing software for salons of all types and sizes including hair, beauty, spas, massage clinics, and tattoo parlours. The platform helps users keep track of online bookings, client schedules and stock, as well as handle email and SMS engagements through the fully automated marketing system. Clients are able to book and pay for their appointments or gift cards online, update their client profiles, and fill in client consultation forms on the go.

SaloniQ offers a fully customizable online appointment book with customizable interface themes and optional colors to match the company’s branding. Online bookings, client birthdays, requests, or stylist timings, are all color coded for a visual understanding of the day’s schedule. The iQHub feature allows staff to move freely around the salon to manage arrivals, take bookings or update client details using a tablet device. SalonIQ enables salons to keep a detailed record for each client as well as their previous appointments and history. Users can also set up client reminders and promotional emails, as well as keep track of technical notes such as skin tests, client images, and likes/dislikes.

SaloniQ’s online booking system enables clients to book online or via mobile device, anytime, anywhere. The mobile booking app is customizable to match the business’ website for seamless integration, and can be integrated into a Facebook business page. Salons can take payments online and all appointments are synchronized automatically across all devices to eliminate the risk of double booking. Marketing features enable users to send booking reminders, ‘thank you’ messages, and more to their clients’ email inbox or mobile device via SMS. SaloniQ also offers features including a client referral system, client surveys, advanced email marketing, loyalty programs with rewards, and more.

Features for stock control include a dashboard which enables salons to monitor and manage their stock levels in real time to know at-a-glance when it is necessary to reorder an item. Users can choose to order stock based on minimum levels, or depending on what has been used. Advanced stock reports help eliminate stock wastage or slippage, making stock management more efficient. SaloniQ is a multi-location salon software, allowing owners to keep track of workers in real time via the team dashboard, as well as compare each salon’s performance, KPIs, rebooking rates, and more.

Key benefits of SalonIQ

Eliminate the risk of double booking or syncing errors with SalonIQ's 24/7, online appointment booking tool and mobile friendly booking app.

Take bookings or update client details using a tablet device and allow staff to move freely around the salon to manage arrivals, checking in and out, and more.

Remind clients to spread the word for client referrals by sending out texts and emails, and set up rewards and loyalty schemes to boost engagement.

Get an overview of stock levels via SaloniQ's stock control dashboard to know when stock needs to be reordered and track how stock is running month-to-month.

Keep track of each employee in real time and compare how each salon location is performing, from trend KPIs, to rebooking rates, and more.

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SalonIQ Software - The platform offers a multi-salon appointment center with full call centre functionality

SalonIQ Software - Get total visibility of stocks across multiple sites which makes time consuming tasks like global price changes quick and easy

SalonIQ Software - Get a quick overview of stock levels via the stock control dashboard

SalonIQ Software - Booking platforms totally customizable to match the style of existing salon business websites

SalonIQ Software - Clients can book online or on their mobile device using a customized mobile app for Android and iOS

SalonIQ Software - View all key information in one place with colour coding for each item, and setup automation for reminders, birthdays, and more

SalonIQ Software - Observe all team members across multiple locations via the team dashboard

SalonIQ Software - View appointment details for each client as well as their contact details, cancellations, billing, and more

SalonIQ Software - Set up client profiles by entering contact details and selecting reminders, offers and promotions, and more

SalonIQ Software - View all sent and received messages as well as their status, and reply, archive or confirm with a click

Not sure about SalonIQ? Compare with a popular alternative

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4.7 (101)

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Starting Price

£27.00

month

US$40.00

month

Pricing Options

Free version

Free trial

Free version

Free trial

Features

52

82

Integrations

3

17

Ease of Use

4.6 (101)

4.5 (22)

Value for Money

4.5 (101)

4.4 (22)

Customer Service

4.7 (101)

4.9 (22)

Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.7 /5

(101)

Value for Money

4.5/5

Features

4.5/5

Ease of Use

4.6/5

Customer Support

4.7/5

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Showing 5 reviews of 101

Verified Reviewer

Overall rating

Industry: Information Technology & Services
Company size: 11–50 Employees
Used Monthly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

SalonIQ - Review

Reviewed on 2022/03/16

Very satisfied with overall perfromance.

Pros

Ease of use and accessibility from anywhere. Loaded with multi features. Support also deserve a special mention.

Cons

Nothing to be said as negative at the moment.

Response from Intelligent Salon Software

Thank you for your review of SalonIQ.

Kevin

Overall rating

Industry: Health, Wellness & Fitness
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Good software

Reviewed on 2019/12/03

Pros

iCloud based, functionality, smaller company

Cons

Slow on tablets, system crashed for a whole day during my setup day

Alternatives Considered

Phorest

Reasons for Choosing SalonIQ

Not cloud based

Switched From

iSalon

Reasons for Switching to SalonIQ

Price

Response from Intelligent Salon Software

Hi Kevin, thanks for taking the time for the review. Always keen to know more about any issues experienced in getting live. SaloniQ as you know is a cloud app and will only go as fast as the hardware or internet its being used on. I can state we have never had an outage for a whole day, and have a read only version as a back up now as well. We are keen to understand what hardware and internet speeds you have as this will make any app such as amazon or spotify, iQ struggle. Lets talk, call logged for 2mw :)

Neil

Overall rating

Industry: Retail
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

I Advise Caution to Business Owners

Reviewed on 2019/11/12

Atrocious. Could not have been worse. 3 weeks without a functioning system.
Totally regret doing it.

Pros

I think it may work if it ever gets installed properly
Installation team is a nightmare and not in the least bit interested in helping you get it sorted

Cons

Just can't get it installed
IT help can't do it
No help whatsoever from Salon iq

Response from Intelligent Salon Software

Hi Neil,to clarify our trainer left your business on the Go-live day with a fully running and operational main system. We ensured you had fully trained staff all happily booking and taking transactions. Online bookings as we explained many times is set up after the core system is built, then you need to work with us to help set it up, you didn't. It was delegated out to a website company in a different country we have had no relationship with. They failed to grasp our clear instructions and didn't realise to clear cache. This was their acceptance of responsibility and the reason for your delay on the online bookings part of our software set up. Rajeev from your Website company ' the main reason has been I guess, we were not sure the out come of the code that we were going to implement.' and 'due to the caching issues it wasn't showing and once I requested the server support to clear the cache which then fix cache issue.'

Zeynep

Overall rating

Industry: Health, Wellness & Fitness
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

CLEVER SOFTWARE

Reviewed on 2019/01/18

Pros

We have started using SaloniQ three years ago and never looked back. It has so many functions that I am still learning to use. It has so many benefits but just to name a few, this system allows you to book appointments in a few seconds, move and change the times, days if needed, with just a click. You can find a client in many different ways, merge them if by mistake their names appears twice. If you have a problem the chat is there to help you and they come back very quickly. Cashing up at the end of the is very easy and if you have made a mistake there are many ways to rectify this. It seems like they have thought about everything to enable users to navigate easily and quickly.

Cons

I wish all the chats were saved in the archive. They are but only for a certain period of time.

Response from Intelligent Salon Software

Thank you for your review. Very much appreciated.

Jennifer

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Life saver!

Reviewed on 2020/07/02

Fantastic, from introduction, to training, to Facebook group, support chat, everything. Amazing...

Fantastic, from introduction, to training, to Facebook group, support chat, everything. Amazing company.

Pros

This intuitive software is an absolute must for salons in todays society and has been a godsend during lockdown and Covid-19. I honestly don't know how we would have coped without it! Life is so simple using it and it has made our business function so much more professionally. I have even been able to start online bookings, so amazing which frees us up to work.
And support is also fantastic, the team are like a family and nothing is too much trouble, in fact if something is missing that you think would benefit the system they create it! And all for a third of there competitors.
Love SALONIQ

Cons

There are 2 versions not all features are on both systems, its not a big deal because its easy to switch between the two but it would be good if just one version exists.

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