MaritzCX

Customer experience management tool for large enterprises

About MaritzCX

MaritzCX is a customer experience management platform for enterprise and large enterprise customers.

Capable of capturing millions of survey records, the platform also has features that allow you to make the most of the data. Survey builder with an easy-to-use self-service interface, case management and action planning that allow you to close the loop with the customer and escalate opportunities for improvement to the business, and dashboards and reporting that are flexible enough to serve anyone from frontline employees to executives – all combine to meet your enterprise feedback needs.

But collected data without complementary market research and consulting services is only half of the picture. Make the most of your technology by engaging our market research experts and find how your feedback fits into the broader market benchmarks. Strategic studies and segmentation analysis allow you that competitive advantage, the promise of improving customer experience.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of MaritzCX

  • Big data platform with dashboards for the front line, customer experience professionals, and business leaders.
  • Strategic market research and software engine to turn customer feedback into a competitive advantage.
  • Leading-edge consulting services like governance and journey mapping.
  • Case management and action planning tools to capture customer feedback individually and collectively.
  • Smart probe and text analytics to get at the heart of the customer's sentiment and organize feedback.

  • Devices

    Business size

    S M L

    Markets

    Australia, Germany, United Kingdom, United States

    Supported Languages

    English, German

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    MaritzCX Software - Collect and analyze data
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    MaritzCX video MaritzCX Software - Collect and analyze data

    Features

    Total features of MaritzCX: 40

    • 360 Degree Feedback
    • Action Management
    • Activity Dashboard
    • Activity Tracking
    • Benchmarking
    • Call Reporting
    • Complaint Monitoring
    • Customer Experience Management
    • Customer Segmentation
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Visualization
    • Email Marketing
    • Face-to-Face
    • Feedback Management
    • Goal Setting / Tracking
    • Mobile Survey
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Negative Feedback Management
    • Offline Response Collection
    • Paper-Based
    • Phone-Based
    • Predictive Analytics
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Reporting & Statistics
    • Reporting/Analytics
    • Sentiment Analysis
    • Site Intercept Survey
    • Skip Logic
    • Statistical Analysis
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Text Analysis
    • URL Customization

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    Reviews

    Overall rating

    4 /5
    (2)
    Value for Money
    5/5
    Features
    3/5
    Ease of Use
    4/5
    Customer Support
    5/5

    Already have MaritzCX?

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    Stavros D.
    Overall rating
    • Industry: Telecommunications
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    MaritzCX is a great CFM/EFM/CX partner!

    Reviewed on 2018/08/29

    TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able...

    TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

    Pros

    MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

    Cons

    There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

    Sharon B.
    Overall rating
    • Industry: Telecommunications
    • Company size: 501-1 000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 3.0 /10

    Good if it is all you have

    Reviewed on 2019/03/21

    Pros

    This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

    Cons

    There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

    MaritzCX FAQs

    Below are some frequently asked questions for MaritzCX.

    MaritzCX offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact MaritzCX directly for detailed pricing information.

    MaritzCX has the following typical customers:

    501-1 000, 1 001+

    MaritzCX supports the following languages:

    English, German

    MaritzCX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MaritzCX integrates with the following applications:

    Marketo Engage, Salesforce Sales Cloud

    MaritzCX offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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