MaritzCX

MaritzCX

Customer experience management with data collection & reports

4/5 (2 reviews)

MaritzCX Overview

MaritzCX is a customer experience management platform for enterprise and large enterprise customers.

Capable of capturing millions of survey records, the platform also has features that allow you to make the most of the data. Survey builder with an easy-to-use self-service interface, case management and action planning that allow you to close the loop with the customer and escalate opportunities for improvement to the business, and dashboards and reporting that are flexible enough to serve anyone from frontline employees to executives – all combine to meet your enterprise feedback needs.

But collected data without complementary market research and consulting services is only half of the picture. Make the most of your technology by engaging our market research experts and find how your feedback fits into the broader market benchmarks. Strategic studies and segmentation analysis allow you that competitive advantage, the promise of improving customer experience.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Germany, United Kingdom, United States

Supported Languages

English, German

MaritzCX Reviews

Overall rating
4/5
50% positive reviews
1
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
Stavros D.

MaritzCX is a great CFM/EFM/CX partner!

Used Daily for 2+ years
Reviewed on 2018/08/29
Review Source: Capterra

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Pros

MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sharon B.

Good if it is all you have

Used Weekly for 2+ years
Reviewed on 2019/03/21
Review Source: Capterra

Pros

This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Cons

There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

Rating breakdown

Ease of Use

Likelihood to recommend

3.0/10

MaritzCX Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact MaritzCX directly for detailed pricing information.

MaritzCX Features

  • Activity Dashboard
  • Activity Tracking
  • Reporting & Statistics

  • API
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Social Media Integration
  • Third Party Integration

Additional information for MaritzCX

Key features of MaritzCX

  • 360 degree feedback
  • Action management
  • Analytical tools
  • Assessment management
  • Auto-coding
  • Blueprinting
  • Case management
  • Consultation services
  • Consultative services
  • Customer activity tracking
  • Customer email summaries
  • Customer experience management
  • Dashboard
  • Data mining
  • Data visualization
  • Goal management
  • Goal tracking
  • Journey mapping
  • Linkage
  • Multi-channel collection
  • Mystery shopping
  • Planning tools
  • Predictive analytics
  • Program management
  • Reporting
  • Social consulting
  • Strategic planning
  • Survey & data collection
  • Survey design
  • Surveys & feedback
  • Text analytics
  • Vertical expertise

Benefits

  • Big data platform with dashboards for the front line, customer experience professionals, and business leaders.
  • Strategic market research and software engine to turn customer feedback into a competitive advantage.
  • Leading-edge consulting services like governance and journey mapping.
  • Case management and action planning tools to capture customer feedback individually and collectively.
  • Smart probe and text analytics to get at the heart of the customer's sentiment and organize feedback.

  • MaritzCX FAQs

    Below are some frequently asked questions for MaritzCX.

    Q. What type of pricing plans does MaritzCX offer?

    MaritzCX offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact MaritzCX directly for detailed pricing information.

    Q. What are the main features of MaritzCX?

    MaritzCX offers the following features:

    • 360 degree feedback
    • Action management
    • Analytical tools
    • Assessment management
    • Auto-coding
    • Blueprinting
    • Case management
    • Consultation services
    • Consultative services
    • Customer activity tracking
    • Customer email summaries
    • Customer experience management
    • Dashboard
    • Data mining
    • Data visualization
    • Goal management
    • Goal tracking
    • Journey mapping
    • Linkage
    • Multi-channel collection
    • Mystery shopping
    • Planning tools
    • Predictive analytics
    • Program management
    • Reporting
    • Social consulting
    • Strategic planning
    • Survey & data collection
    • Survey design
    • Surveys & feedback
    • Text analytics
    • Vertical expertise

    Q. Who are the typical users of MaritzCX?

    MaritzCX has the following typical customers:

    Large Enterprises, Non Profit

    Q. What languages does MaritzCX support?

    MaritzCX supports the following languages:

    English, German

    Q. What type of pricing plans does MaritzCX offer?

    MaritzCX has the following pricing plans:

    Subscription

    Q. Does MaritzCX support mobile devices?

    MaritzCX supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MaritzCX integrate with?

    MaritzCX integrates with the following applications:

    Marketo, Microsoft Dynamics CRM, Salesforce Sales Cloud

    Q. What level of support does MaritzCX offer?

    MaritzCX offers the following support options:

    Online Support, Phone Support