OnPay

Award-winning payroll and HR that move businesses forward

4,9 /5 (259 reviews) Write a Review!

OnPay Overview

What is OnPay?

OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.

• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state

It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

OnPay Overview

Pricing

Starting from
US$36,00/month

Pricing options

Free Trial
Subscription
Value for money

First month free, then $36 + $4 per employee each month.


OnPay Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Spanish

Media

Add a pay schedule, worksite or employee
Enter hours, tips, reimbursements, and bonuses into the OnPay system
Schedule pay runs at any time, make corrections, and even cancel a pay run
Review run totals
Generate payroll reports to analyze payroll data
Gain insight into employee data with data visualization
Add notes and attach files to employee accounts
OnPay video OnPay screenshot: Add a pay schedule, worksite or employee OnPay screenshot: Enter hours, tips, reimbursements, and bonuses into the OnPay system OnPay screenshot: Schedule pay runs at any time, make corrections, and even cancel a pay run OnPay screenshot: Review run totals OnPay screenshot: Generate payroll reports to analyze payroll data OnPay screenshot: Gain insight into employee data with data visualization OnPay screenshot: Add notes and attach files to employee accounts

OnPay Reviews

OnPay Reviews

Overall rating
4,9
/
5
Excellent
235

Very good
20

Average
2

Poor
0

Terrible
2

Value for Money
4,9
Features
4,7
Ease of Use
4,7
Customer Support
4,9
98% recommended this app
Lisa C.

Great Payroll System

Great tool that is affordable and easy to use!


Mike G.

Great Payroll Software

I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.


Alisha H.

Recommended

My overall experience is good. The cost and customer support team make it a no brainer.


Verified Reviewer

Going down hill fast

They used to be good. I have been them for 3-4 years

Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears

We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.

They are terrible.


Michael E.

Used For a Company of Contractors

Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.


Lisa C.
Industry: Financial Services
Company size: 11-50 Employees

Great Payroll System

Used Weekly for 2+ years
Reviewed on 2020/03/31
Review Source: Capterra

Great tool that is affordable and easy to use!

Pros

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

Cons

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mike G.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Great Payroll Software

Used Weekly for 1+ year
Reviewed on 2020/06/08
Review Source: Capterra

I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.

Pros

The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

Cons

Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alisha H.
Industry: Medical Practice
Company size: 11-50 Employees

Recommended

Used Weekly for 2+ years
Reviewed on 2020/10/23
Review Source: Capterra

My overall experience is good. The cost and customer support team make it a no brainer.

Pros

What I like most about the software is the ease ofnavigation. Being able toggle between areas is helpful to verifying information. But I feel that this companies best feature is their customer support department. Every time I have had to call, their representatives are always polite and can fix any of my problems.

Cons

I sometimes have issues with the pair time off or vacation algorithms. This is the feature that as given me more phone time w/ customer support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Going down hill fast

Used Weekly for 2+ years
Reviewed on 2020/01/18
Review Source: Capterra

They used to be good. I have been them for 3-4 years

Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears

We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.

They are terrible.

Pros

Cheaper price than many but I would rather pay more for a job to get done well.

Cons

on collection notice from state dep of rev because of them
Non responsive Customer service ( someone will talk to you but don't get things done )
Customer service not knowledgeable ( gave me wrong information several times )
Glitch y integrations with other platforms ( you can only use WhenIWork )
Glitch y software in general
Features appearing and disappearing

Response from OnPay

Hi there! Thanks for your feedback, and I'm sorry to hear that you haven't had a better experience. Though tax mistakes are uncommon, when a tax notice does happen our Customer Experience team is here to help resolve everything. We'd be happy to look into the issues you mention and make sure everything runs smoothly. We have also expanded our integration offerings, which may be of interest. If you message us your company name or email, we'll reach out to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Michael E.
Industry: Real Estate
Company size: 201-500 Employees

Used For a Company of Contractors

Used Daily for 2+ years
Reviewed on 2020/07/29
Review Source: Capterra

Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.

Pros

We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.

Cons

We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,6/10
Based on 259 user ratings
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OnPay Pricing

OnPay Pricing

Starting from
US$36,00/month
Free Trial
Subscription
Value for money

First month free, then $36 + $4 per employee each month.

First month free, then $36 + $4 per employee each month.

Value for Money
4,9/5
Based on 259 user ratings
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OnPay Features

OnPay Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,7/5
Based on 259 user ratings
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Categories

Additional information for OnPay

Additional information for OnPay

Key features of OnPay

  • 1099 preparation
  • 256bit SSL encryption & bank level security
  • 401k tracking
  • Advanced payroll features
  • Annual reviews
  • Automatic new hire reportings
  • Basic HR management and free employment document templates
  • Chat support from certified payroll professionals
  • Commenting and notes in the each employees' document vault
  • Compliance management
  • Contractor management for 1099 workers
  • Custom formatting
  • Customizable reporting
  • Data encryption
  • Data visualization
  • Document management
  • Document storage
  • Employee database
  • Employee handbook templates
  • Employee paystub access
  • Employee record management
  • Employee self onboarding
  • Employee self service
  • Free employee and prior wages migration for new clients
  • Health insurance management, licensed in 50 states
  • Multiple pay rates
  • Overtime calculation
  • Overtime tracking
  • Payroll management
  • Performance plans
  • Policy management
  • QuickBooks integration
  • Retirement plan management
  • SSL security
  • Search functionality
  • Self service portal
  • Self-enrollment
  • Sick leave tracking
  • Summary reports
  • Third party integration
  • Time clock integration
  • Unlimited pay runs
  • Vacation tracking
  • Workers compensation insurance
  • Xero, Quickbooks, and top back office software integrations

Benefits

  • OnPay automates payroll tax filing and payments, with accuracy guaranteed.

  • Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.

  • OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.

  • Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with top back office software.

  • Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.

  • OnPay FAQs

    OnPay FAQs

    Below are some frequently asked questions for OnPay.

    Q. What type of pricing plans does OnPay offer?

    OnPay offers the following pricing plans:

    Starting from: US$36,00/month

    Pricing model: Subscription

    Free Trial: Available

    First month free, then $36 + $4 per employee each month.

    Q. What are the main features of OnPay?

    OnPay offers the following features:

    • 1099 preparation
    • 256bit SSL encryption & bank level security
    • 401k tracking
    • Advanced payroll features
    • Annual reviews
    • Automatic new hire reportings
    • Basic HR management and free employment document templates
    • Chat support from certified payroll professionals
    • Commenting and notes in the each employees' document vault
    • Compliance management
    • Contractor management for 1099 workers
    • Custom formatting
    • Customizable reporting
    • Data encryption
    • Data visualization
    • Document management
    • Document storage
    • Employee database
    • Employee handbook templates
    • Employee paystub access
    • Employee record management
    • Employee self onboarding
    • Employee self service
    • Free employee and prior wages migration for new clients
    • Health insurance management, licensed in 50 states
    • Multiple pay rates
    • Overtime calculation
    • Overtime tracking
    • Payroll management
    • Performance plans
    • Policy management
    • QuickBooks integration
    • Retirement plan management
    • SSL security
    • Search functionality
    • Self service portal
    • Self-enrollment
    • Sick leave tracking
    • Summary reports
    • Third party integration
    • Time clock integration
    • Unlimited pay runs
    • Vacation tracking
    • Workers compensation insurance
    • Xero, Quickbooks, and top back office software integrations

    Q. Who are the typical users of OnPay?

    OnPay has the following typical customers:

    Small Business, Non Profit, Freelancers, Mid Size Business

    Q. What languages does OnPay support?

    OnPay supports the following languages:

    English, Spanish

    Q. What type of pricing plans does OnPay offer?

    OnPay has the following pricing plans:

    Subscription

    Q. Does OnPay support mobile devices?

    We do not have any information about what devices OnPay supports

    Q. What other apps does OnPay integrate with?

    OnPay integrates with the following applications:

    Autofy, Deputy, Humanity, QuickBooks Online, QuickBooks Online Advanced, TSheets, When I Work, When I Work, Xero

    Q. What level of support does OnPay offer?

    OnPay offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials