OnPay offers comprehensive online payroll software for growing businesses. Available in 50 states, it allows employers to run payroll from anywhere, pay employees by direct deposit, debit cards or printed checks, and automate all their tax filings and payments. OnPay even offers a tax accuracy guarantee.
All of OnPay's services are included for a flat monthly fee of $36 plus $4 per employee. Its fee includes unlimited pay runs (and any cancellations), payments to W-2 employees, 1099 contractors, and tipped workers, and extends to payroll for organizations like nonprofits, clergy, and agricultural businesses. The fee also includes all tax filings, unlimited phone support from certified payroll professionals, and some some HR functionality.
For example, OnPay includes an employee portal where employees can self onboard, update their information, and pull their own pay stubs. Business owners can store HR documents (like employment contracts and performance notes), and track PTO, vacation, and sick days at no extra cost. And when an employer wants to offer more robust benefits, OnPay is a licensed health insurance broker in all 50 states, plus it offers 401(k) and workers' comp plans through seamless integrations. OnPay also integrates with popular back office software like Xero, QuickBooks, time tracking software, and more.
I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.
I run a small business and onpay is perfect for processing our payroll. Some of the features we love:
1) Easy to use interface
2) Employees enter all their own bank information, withholdings, etc.
2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)
3) Onpay takes care of all the appropriate taxes, etc.
4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)
5) I can easily switch between paper checks or direct deposit if needed
6) It's easy to adjust an employees pay or add other categories of payment
7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly
8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.
9) The transition from our previous payroll service to Onpay was easy and seamless.
When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.
I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it.
Easy to Use
Handles multiple local withholdings easily
Saves me a lot of time dealing with multiple tax filings
I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep.
The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.
Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.
The OnPay software just works, if there are problems, or least likes, can't think of anything significant.
OnPay does everything I need from a payroll perspective, from onboarding through WA State L&I taxes & federal payroll taxes. It makes being a business owner so much simpler than some of the payroll horror stories I've heard.
It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.
It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.
I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.
I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.
The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.
First month free, then $36 + $4 per employee each month.
Below are some frequently asked questions for OnPay.
OnPay offers the following pricing plans:
Starting from: US$36,00/month
Pricing model: Subscription
Free Trial: Available
First month free, then $36 + $4 per employee each month.
OnPay offers the following features:
OnPay has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
OnPay supports the following languages:
OnPay has the following pricing plans:
We do not have any information about what devices OnPay supports
OnPay integrates with the following applications:
Humanity, Microsoft Excel, QuickBooks, QuickBooks Online, SwipeClock, When I Work, When I Work, Xero
OnPay offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials