--- description: Learn how OnPay can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OnPay Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Compliance Software](/directory/243/compliance/software) > [OnPay](/software/110713/onpay) # OnPay Canonical: https://www.getapp.za.com/software/110713/onpay Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/110713/onpay?page=2) > OnPay is an easy-to-use, cloud-based software for small and mid-sized businesses to simplify payroll, automate taxes, and manage HR backed by reliable, expert support. > > Verdict: Rated **4.8/5** by 469 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of OnPay OnPay automates payroll tax filing and payments. Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information. OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device. Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with back-office software. Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 469 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OnPay - **Location**: Atlanta, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: First month free, base fee starting at $49 + $6 per employee per month. This simple pricing structure allows businesses to know exactly what to expect without the confusion of mysterious quoting processes or unexpected charges. OnPay also provides a convenient tool for businesses to calculate their monthly cost based on the number of people they need to pay each month. Additionally, the plan includes free onboarding support, offering businesses free setup and data migration, making it easy to get started with using the software. Furthermore, OnPay's pricing plan encompasses essential features such as W-2s, 1099s, and year-end filings, unlimited pay runs and schedules, federal, state, and local tax filings, and expert support by phone, chat, and email. The plan also boasts no implementation or integration fees, ensuring that businesses have access to all necessary features without any surprise charges. Overall, OnPay's pricing plan is designed to offer powerful software with exceptional service at a straightforward and competitive price point, making it a cost-effective solution for businesses of all sizes. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Benefits Dashboard - Benefits Management - Certification Tracking - Chatbot - Check Printing - Collaboration Tools - Compliance Management - Compliance Tracking ## Integrations (8 total) - Deputy - Humanity Schedule - QuickBooks Online - QuickBooks Online Advanced - QuickBooks Time - Turbotax - When I Work - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Compliance Software](https://www.getapp.za.com/directory/243/compliance/software) ## Related Categories - [Compliance Software](https://www.getapp.za.com/directory/243/compliance/software) - [Onboarding Software](https://www.getapp.za.com/directory/730/onboarding/software) - [Benefits Administration Software](https://www.getapp.za.com/directory/254/benefits-administration/software) - [Payroll Software](https://www.getapp.za.com/directory/259/payroll/software) - [Human Resources Software](https://www.getapp.za.com/directory/256/human-resources/software) ## Alternatives 1. [Deel](https://www.getapp.za.com/software/2051182/deel) — 4.9/5 (4316 reviews) 2. [RUN Powered by ADP](https://www.getapp.za.com/software/91393/run) — 4.6/5 (1574 reviews) 3. [Paylocity](https://www.getapp.za.com/software/102695/webpay) — 4.3/5 (1977 reviews) 4. [ADP Workforce Now](https://www.getapp.za.com/software/100336/workforcenow) — 4.4/5 (7283 reviews) 5. [Rippling](https://www.getapp.za.com/software/112141/rippling) — 4.9/5 (4886 reviews) ## Reviews ### "Great Payroll System" — 5.0/5 > **Lisa** | *31 March 2020* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful. > > **Cons**: I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.) > > Great tool that is affordable and easy to use\! ----- ### "Happy transfer" — 5.0/5 > **Jackie** | *09 May 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: How user friendly it is. If anyone is afraid to go to an online payroll system, I recommend this one. It’s extremely easy to navigate. > > **Cons**: The reports aren’t as user friendly as I would like. I have to print off several different reports to get all the info I need. > > Fantastic\! Moving from our old payroll system to this one was a huge upgrade. The transition was so simple and any time I call with a question, it is answered quickly and kindly. ----- ### "Product is "meh", Customer Support is subpar." — 2.0/5 > **Lowell** | *27 January 2021* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.) > > **Cons**: The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing. > > On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay. The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail. The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available. For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in. ----- ### "Great Experience" — 5.0/5 > **Angie** | *02 September 2025* | Farming | Recommendation rating: 9.0/10 > > **Pros**: Serves agricultural clients, fair pricing. Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them ended up being more valuable than I expected. > > **Cons**: Requirement that they enter the data as it really tightened up my timeline to transition (but it worked great in the end) > > Overall, very pleased with the experience\! Had some reservations about the process; as an accountant I'm used to doing the data entry. It ended up being a great experience and I was so happy to have a direct point of contact to ask questions and check in on the process. ----- ### "Easy to use program" — 5.0/5 > **Jennifer** | *08 April 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: It is very user-friendly. I do not have a ton of experience with running payroll. However, I had to step in when our bookkeeper was unavailable and it was extremely easy. The interface is very intuitive. It is also easy to figure out how to set up direct deposit. I love that employees are able to create their own login and download their own paystubs, W-2, etc. They also send reminders about running payroll early if there is a holiday, which is very helpful. > > **Cons**: I honestly cannot think of anything I don't like. It's been a great experience. If anything, it would be nice to customize the layout of the W-2 to a different format. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/110713/onpay?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/110713/onpay) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data