About OnPay

OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.

• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state

It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

Key benefits of OnPay

  • OnPay automates payroll tax filing and payments, with accuracy guaranteed.

  • Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.

  • OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.

  • Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with top back office software.

  • Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, Spanish

    Images

    Add a pay schedule, worksite or employee
    Enter hours, tips, reimbursements, and bonuses into the OnPay system
    Schedule pay runs at any time, make corrections, and even cancel a pay run
    Review run totals
    Generate payroll reports to analyze payroll data
    Gain insight into employee data with data visualization
    Add notes and attach files to employee accounts
    View 8 more
    OnPay video
    OnPay screenshot: Add a pay schedule, worksite or employee OnPay screenshot: Enter hours, tips, reimbursements, and bonuses into the OnPay system OnPay screenshot: Schedule pay runs at any time, make corrections, and even cancel a pay run OnPay screenshot: Review run totals OnPay screenshot: Generate payroll reports to analyze payroll data OnPay screenshot: Gain insight into employee data with data visualization OnPay screenshot: Add notes and attach files to employee accounts

    Features

    Total features of OnPay: 63

    • 401(k) Tracking
    • ACH Payment Processing
    • Accounting Integration
    • Archiving & Retention
    • Benefits Management
    • Chat/Messaging
    • Check Printing
    • Collaboration Tools
    • Commenting / Notes
    • Compliance Management
    • Compliance Tracking
    • Contractor Management
    • Customizable Reports
    • Data Migration
    • Data Visualization
    • Digital Signature
    • Direct Deposit
    • Document Management
    • Document Storage
    • E-Verify/I-9 Forms
    • Electronic Forms
    • Electronic Signature
    • Employee Database
    • Employee Handbook
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profiles
    • Employee Self Service
    • HR Management
    • Learning & Development
    • Leave Tracking
    • Multi-State
    • Onboarding
    • Organizational Charting
    • Orientation Workflow Management
    • Overtime Calculation
    • Payroll Management
    • Payroll Outsourcing
    • Payroll Reporting
    • Policy Management
    • Process/Workflow Automation
    • QuickBooks Integration
    • Reimbursement Management
    • Reminders
    • Reporting/Analytics
    • SSL Security
    • Search/Filter
    • Self Service Portal
    • Self-Enrollment
    • Sick Leave Tracking
    • Summary Reports
    • Task Management
    • Tax Compliance
    • Template Management
    • Third Party Integrations
    • Time Clock
    • Time Off Management
    • Time Off Requests
    • Training Management
    • Vacation/Leave Tracking
    • W-2 Preparation
    • Wage Garnishment

    Alternatives

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    Gusto

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    #2 Alternative to OnPay
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    BambooHR

    4,5
    #3 Alternative to OnPay
    BambooHR offers a solution for managers and employees, with employee profiles, time-off requests & approvals,...

    UKG Ready

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    Designed for flexibility and ease of use, UKG Ready (formerly Kronos Workforce Ready) combines the power of HR, talent,...

    Reviews

    Overall rating

    4,8 /5
    (271)
    Value for Money
    4,9/5
    Features
    4,7/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have OnPay?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 271
    Lisa C.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Payroll System

    Reviewed on 2020/03/31

    Great tool that is affordable and easy to use!

    Great tool that is affordable and easy to use!

    Pros

    What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

    Cons

    I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

    Michael E.
    Overall rating
    • Industry: Real Estate
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Used For a Company of Contractors

    Reviewed on 2020/07/29

    Over the years we have very much appreciated the way OnPay listens to us and impliments our...

    Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.

    Pros

    We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
    We like being able to see a payment history made to the employee.
    We like the ease of making direct deposit to employees.

    Cons

    We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.

    Fatima S.
    Overall rating
    • Industry: Accounting
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent and quick customer service/easy to use

    Reviewed on 2021/04/06

    very nice

    very nice

    Pros

    All feature are very useful and it fully integrates with tsheets and quick books which is good thing.

    Cons

    Integration was not difficult. There are five pay period in few months if you run weekly payroll . So we have to mannually turn off deductions in 5th week. If there is some thing in setting to set only for specific number pay period per month it will be very helpful.

    Lowell H.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Product is "meh", Customer Support is subpar.

    Reviewed on 2021/01/27

    On-boarding was great while in the actual software. A day later I received a support e-mail...

    On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.

    The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.

    The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.

    For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.

    Pros

    I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)

    Cons

    The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response.

    At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.

    Response from OnPay

    Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.

    Irene B.
    Overall rating
    • Industry: Farming
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    OnPay is great for my small business

    Reviewed on 2021/01/26

    Pros

    OnPay is great for my small business. It was very easy to get set-up and transferred from my previous payroll company. The interface is easy to use on a weekly basis, and if I ever have a question or an issue I need to resolve, customer service is responsive, thorough, and helpful. It's very easy to get a person on the other end, either on the phone or through email.

    Cons

    For right now, I don't have any substantial issues with OnPay.

    Showing 5 reviews of 271 Read all reviews

    OnPay FAQs

    Below are some frequently asked questions for OnPay.

    OnPay offers the following pricing plans:

    • Starting from: US$36,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    First month free, then $36 + $4 per employee each month.

    We do not have any information about OnPay features

    OnPay has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    OnPay supports the following languages:

    English, Spanish

    OnPay supports the following devices:

    OnPay integrates with the following applications:

    Autofy, Deputy, Humanity, QuickBooks Online Advanced, QuickBooks Time, Quickbooks Online, When I Work, Xero

    OnPay offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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