OnPay

OnPay

Simple online payroll services for growing businesses.

4.9/5 (153 reviews)

OnPay Overview

OnPay offers comprehensive online payroll software for growing businesses. Available in 50 states, it allows employers to run payroll from anywhere, pay employees by direct deposit, debit cards or printed checks, and automate all their tax filings and payments. OnPay even offers a tax accuracy guarantee.

All of OnPay's services are included for a flat monthly fee of $36 plus $4 per employee. Its fee includes unlimited pay runs (and any cancellations), payments to W-2 employees, 1099 contractors, and tipped workers, and extends to payroll for organizations like nonprofits, clergy, and agricultural businesses. The fee also includes all tax filings, unlimited phone support from certified payroll professionals, and some some HR functionality.

For example, OnPay includes an employee portal where employees can self onboard, update their information, and pull their own pay stubs. Business owners can store HR documents (like employment contracts and performance notes), and track PTO, vacation, and sick days at no extra cost. And when an employer wants to offer more robust benefits, OnPay is a licensed health insurance broker in all 50 states, plus it offers 401(k) and workers' comp plans through seamless integrations. OnPay also integrates with popular back office software like Xero, QuickBooks, time tracking software, and more.

Pricing

Starting from
US$36,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English, Spanish

OnPay Reviews

Overall rating
4.9/5
99% positive reviews
136
Excellent
16
Very good
0
Average
0
Poor
1
Terrible
Miriam B.

Great (probably the best) online payroll service

Used Weekly for 2+ years
Reviewed on 2018/12/06
Review Source: Capterra

I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.

Pros

I run a small business and onpay is perfect for processing our payroll. Some of the features we love:
1) Easy to use interface
2) Employees enter all their own bank information, withholdings, etc.
2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)
3) Onpay takes care of all the appropriate taxes, etc.
4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)
5) I can easily switch between paper checks or direct deposit if needed
6) It's easy to adjust an employees pay or add other categories of payment
7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly
8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.
9) The transition from our previous payroll service to Onpay was easy and seamless.

Cons

When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

You should be using this payroll service!

Used Weekly for 2+ years
Reviewed on 2019/07/22
Review Source: Capterra

I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it.

Pros

Easy to Use
Great Support
Inexpensive
Handles multiple local withholdings easily
Saves me a lot of time dealing with multiple tax filings

Cons

I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Peter C.

OnPay satisfaction

Used Daily for 6-12 months
Reviewed on 2018/12/04
Review Source: Capterra

The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.

Pros

Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.

Cons

The OnPay software just works, if there are problems, or least likes, can't think of anything significant.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Will C.

I haven't used any other payroll software, but that's because OnPay has proven to be excellent.

Used Weekly for 1+ year
Reviewed on 2018/12/06
Review Source: Capterra

OnPay does everything I need from a payroll perspective, from onboarding through WA State L&I taxes & federal payroll taxes. It makes being a business owner so much simpler than some of the payroll horror stories I've heard.

Pros

It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.

Cons

It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jasha C.

This software does exactly what I need - Pay folks, keep track of the taxes.

Used Weekly for 2+ years
Reviewed on 2017/12/07
Review Source: Capterra

I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.

Pros

I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.

Cons

The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

OnPay Pricing

Starting from
US$36,00/month
Pricing options
Free Trial
Subscription
Value for money

First month free, then $36 + $4 per employee each month.

OnPay Features

  • Accounting Integration
  • Compliance Management
  • Customizable Reporting
  • Third Party Integration

  • API
  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Data Import/Export
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Receiving
  • Reporting & Statistics
  • Workflow Management

Additional information for OnPay

Key features of OnPay

  • 1099 preparation
  • 256bit SSL encryption & bank level security
  • 401k tracking
  • Advanced payroll features
  • Annual reviews
  • Automatic new hire reportings
  • Basic HR management and free employment document templates
  • Chat support from certified payroll professionals
  • Commenting and notes in the each employees' document vault
  • Compliance management
  • Contractor management for 1099 workers
  • Custom formatting
  • Customizable reporting
  • Data encryption
  • Data visualization
  • Document management
  • Document storage
  • Employee database
  • Employee handbook templates
  • Employee paystub access
  • Employee record management
  • Employee self onboarding
  • Employee self service
  • Free employee and prior wages migration for new clients
  • Health insurance management, licensed in 50 states
  • Multiple pay rates
  • Overtime calculation
  • Overtime tracking
  • Payroll management
  • Performance plans
  • Policy management
  • QuickBooks integration
  • Retirement plan management
  • SSL security
  • Search functionality
  • Self service portal
  • Self-enrollment
  • Sick leave tracking
  • Summary reports
  • Third party integration
  • Time clock integration
  • Unlimited pay runs
  • Vacation tracking
  • Workers compensation insurance
  • Xero, Quickbooks, and top back office software integrations

Benefits

  • OnPay automates payroll tax filing and payments, with accuracy guaranteed.

  • Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.

  • OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.

  • Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with top back office software.

  • Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.

  • OnPay FAQs

    Below are some frequently asked questions for OnPay.

    Q. What type of pricing plans does OnPay offer?

    OnPay offers the following pricing plans:

    Starting from: US$36,00/month

    Pricing model: Subscription

    Free Trial: Available

    First month free, then $36 + $4 per employee each month.

    Q. What are the main features of OnPay?

    OnPay offers the following features:

    • 1099 preparation
    • 256bit SSL encryption & bank level security
    • 401k tracking
    • Advanced payroll features
    • Annual reviews
    • Automatic new hire reportings
    • Basic HR management and free employment document templates
    • Chat support from certified payroll professionals
    • Commenting and notes in the each employees' document vault
    • Compliance management
    • Contractor management for 1099 workers
    • Custom formatting
    • Customizable reporting
    • Data encryption
    • Data visualization
    • Document management
    • Document storage
    • Employee database
    • Employee handbook templates
    • Employee paystub access
    • Employee record management
    • Employee self onboarding
    • Employee self service
    • Free employee and prior wages migration for new clients
    • Health insurance management, licensed in 50 states
    • Multiple pay rates
    • Overtime calculation
    • Overtime tracking
    • Payroll management
    • Performance plans
    • Policy management
    • QuickBooks integration
    • Retirement plan management
    • SSL security
    • Search functionality
    • Self service portal
    • Self-enrollment
    • Sick leave tracking
    • Summary reports
    • Third party integration
    • Time clock integration
    • Unlimited pay runs
    • Vacation tracking
    • Workers compensation insurance
    • Xero, Quickbooks, and top back office software integrations

    Q. Who are the typical users of OnPay?

    OnPay has the following typical customers:

    Freelancers, Mid Size Business, Non Profit, Small Business

    Q. What languages does OnPay support?

    OnPay supports the following languages:

    English, Spanish

    Q. What type of pricing plans does OnPay offer?

    OnPay has the following pricing plans:

    Subscription

    Q. Does OnPay support mobile devices?

    We do not have any information about what devices OnPay supports

    Q. What other apps does OnPay integrate with?

    OnPay integrates with the following applications:

    Humanity, Microsoft Excel, QuickBooks, QuickBooks Online, SwipeClock, When I Work, When I Work, Xero

    Q. What level of support does OnPay offer?

    OnPay offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials