---
description: Learn how GroHawk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: GroHawk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [GroHawk](/software/110715/grohawk)

# GroHawk

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> GroHawk is a free customer engagement platform that allows companies to hear what customers are saying and react immediately, to drive engagement and create loyal, raving customers. Businesses can react and engage customers immediately after feedback is received.
> 
> Verdict: Rated **5.0/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of GroHawk

 Find out the business' Net Promoter Score with GroHawk.

 Drive client referrals using social platforms such as Facebook, Twitter and WhatsApp.

 Increase service recovery and retention of existing clients.

 Manage the company's online reputation on Google and Facebook reviews.

 Gather live feedback from customers, and embed testimonials from customers directly into the website in real time.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 9 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: GroHawk
- **Founded**: 2017

## Commercial Context

- **Starting Price**: £27,00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Basic - Free

Growth - £27/month

Pro - £77/month

Business - £117/month

Enterprise - Contact GroHawk
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Churn Management
- Customer Experience Management
- Engagement Tracking
- Feedback Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Widgets

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)

## Alternatives

1. [Viber](https://www.getapp.za.com/software/2049588/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.getapp.za.com/software/2051851/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Tremendous](https://www.getapp.za.com/software/2047288/tremendous-rewards) — 4.8/5 (456 reviews)
5. [Wati](https://www.getapp.za.com/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### "Game changer\!" — 5.0/5

> **Neil** | *21 August 2019* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: To know exactly what your customers and patients think of you. Instant feedback. So powerful\!
> 
> **Cons**: Absolutely nothing at all. Love everything about this software from the user interface to the back up support.
> 
> For a small business like mine, having this software has been a game changer for me. Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic.

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### "Customer experience management" — 5.0/5

> **Imran** | *21 August 2019* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures
> 
> **Cons**: Do t have any issues at all with the software which is unusual
> 
> Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention.

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### "Can't believe we survived without it" — 5.0/5

> **Luke** | *19 August 2019* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It gave us a real life measure of what our customers thought of the service we gave.  It links straight to our website and publishes the testimonials for us. It is an invaluable tool to reward our staff for excellent service.
> 
> **Cons**: No way to send survey from the home page

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### "Grohawk :-)" — 5.0/5

> **Nichola** | *21 August 2019* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The clear reports - quick and easy to analyse 
Instant notification so I can act quickly to resolve any issues
Ability to set my own questions/criteria
> 
> **Cons**: When I get the occasional sad face although with a quick phone call that little sad face usually ends up smiling.
> 
> Grohawk has proved invaluable to me allowing me to tailor training and continually  improve service levels.

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### "Growhawk grows my busuness" — 5.0/5

> **Gavin** | *21 August 2019* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, time saving, allows me to proactively run business not react/fire fight.

Word of mouth on steroids\!\!
> 
> **Cons**: There isn’t anything that I don’t like. Sometimes the truth hurts but then it allows us to discuss as a team and improve
> 
> We’ve managed to turn around the occasional poor score into raving fans by acting on the review.
Often these stem from poor communication and by speaking to the customer we can clarify and put things right

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## Links

- [View on GetApp](https://www.getapp.za.com/software/110715/grohawk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/grohawk/> |
| en-AE | <https://www.getapp.ae/software/110715/grohawk> |
| en-AU | <https://www.getapp.com.au/software/110715/grohawk> |
| en-CA | <https://www.getapp.ca/software/110715/grohawk> |
| en-GB | <https://www.getapp.co.uk/software/110715/grohawk> |
| en-IE | <https://www.getapp.ie/software/110715/grohawk> |
| en-NZ | <https://www.getapp.co.nz/software/110715/grohawk> |
| en-SG | <https://www.getapp.sg/software/110715/grohawk> |
| en-ZA | <https://www.getapp.za.com/software/110715/grohawk> |
| fr | <https://www.getapp.fr/software/110715/grohawk> |
| fr-BE | <https://fr.getapp.be/software/110715/grohawk> |
| fr-CA | <https://fr.getapp.ca/software/110715/grohawk> |

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