About Zingle

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.

Businesses can segment and tag their customers or contacts based on specific categories, with dynamic segmentation that allows users to create rules (or filters) to have contacts automatically added or removed. Group messaging allows users to use filters and tags to send messages in bulk and connect with multiple contacts in an instant. Customizable fields allow businesses to create customer profiles that meet the needs of their business, including fields such as appointments, status, check-in and check-out, and more.

Zingle’s team inbox enables users to receive real-time messages from across all channels for both customer communication and team collaboration. Users can create saved replies and message templates to respond more efficiently, and use the built-in language translator to translate over 90 languages in order to communicate with every customer without barriers. Additional features include internal notes, delayed messages, PMS (property management system) integrations, emojis, autoresponders, opt-in / opt-out support, MMS messaging, and more.

Users can customize a variety of automations called ‘Zings’ in order to respond to customers which can be tailored to business needs. Zingle allows users to choose from over 25 automated actions, such as if-then action messaging, as well as use filters and conditions to intelligently automate communications and responses. Analytics and reporting help businesses track and maximize performance to make data-driven decisions.

Pricing starting from:

US$179,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Zingle

Key benefits of Zingle

  • Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

  • Businesses can segment and tag their customers and contacts based on specific categories.

  • Receive real-time messages from customers across multiple channels within one unified inbox.

  • Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

  • Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$179,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Zingle

    Images

    Zingle Software - Multi-channel customer communication and team collaboration within one unified inbox
    Zingle Software - Track and maximize performance with robust reporting and analytics
    Zingle Software - Automatically segment contacts by rules or filters
    Zingle Software - One-click group messaging allows users to connect with multiple contacts instantly
    Zingle Software - Customize contact profiles with custom fields that meet the needs of the business
    Zingle Software - Text with customers anytime, anywhere using the mobile apps for Android and iOS
    Zingle Software - Search for templates via the Zing Marketplace
    View 8 more
    Zingle video Zingle Software - Multi-channel customer communication and team collaboration within one unified inbox Zingle Software - Track and maximize performance with robust reporting and analytics Zingle Software - Automatically segment contacts by rules or filters Zingle Software - One-click group messaging allows users to connect with multiple contacts instantly Zingle Software - Customize contact profiles with custom fields that meet the needs of the business Zingle Software - Text with customers anytime, anywhere using the mobile apps for Android and iOS Zingle Software - Search for templates via the Zing Marketplace

    Features

    Total features of Zingle: 72

    • 2-Way Messaging
    • Appointment Scheduling
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Automated Scheduling
    • Batch Communications
    • Billing & Invoicing
    • CRM
    • Campaign Management
    • Campaign Segmentation
    • Chat/Messaging
    • Check-in/Check-out
    • Collaboration Tools
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Email Distribution
    • Engagement Tracking
    • Front Desk Management
    • Group Messaging
    • Guest Experience Management
    • Housekeeping Management
    • Human Handover
    • Inbox Management
    • Live Chat
    • Loyalty Program
    • MMS
    • Maintenance Management
    • Marketing Automation
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile App
    • Mobile Coupons
    • Mobile Keywords
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Language
    • Negative Feedback Management
    • On-Demand Communications
    • One-to-One Messaging
    • Performance Management
    • Performance Metrics
    • Personalization
    • Polls/Voting
    • Predictive Analytics
    • Product Recommendations
    • Purchasing & Receiving
    • Real-time Conversations
    • Reporting/Analytics
    • Reservations Management
    • Reviews Management
    • SMS Messaging
    • Scheduled Messaging
    • Scheduling
    • Sentiment Analysis
    • Shortcodes
    • Social Media Integration
    • Survey/Poll Management
    • Tagging
    • Template Management
    • Text Analysis
    • Third Party Integrations

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    Reviews

    Overall rating

    4,6 /5
    (117)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have Zingle?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 117
    Heather A.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best B2C communication platform available

    Reviewed on 2019/02/12

    We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve...

    We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

    Pros

    Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

    Cons

    We would like to see improvements with the exportable reports from the provided analytics.

    Kim K.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Zingle: maybe better than a phone

    Reviewed on 2021/09/21

    We find our customers are more likely to respond to text than call. Especially those that aren’t...

    We find our customers are more likely to respond to text than call. Especially those that aren’t in a time sensitive situation. It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos.

    Pros

    Zingle was incredibly easy to use. It was very user friendly and simple to teach to new staff. The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag. The auto timer responder was also spectacular.

    Cons

    Zingle has very little integration options with other software, which meant we had to use two softwares at once and try to keep them updated at the same time. We also could not use our current phone number with Zingle and had to use one assigned by them.

    Lyn M.
    Overall rating
    • Industry: Hospitality
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great targeting, and customer service tool

    Reviewed on 2021/12/08

    WE have definitely benefitted though better reviews and better customer service along with...

    WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue.

    Pros

    Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property.

    Cons

    I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Single is very helpful in my daily work but can be very frustrating to use at times.

    Reviewed on 2018/02/07

    Pros

    Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

    Cons

    Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

    Jenna S.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Amazing Product - Perfect For Our Property

    Reviewed on 2019/02/12

    Amazing, very helpful, and a great new-age way to give our guests the best service.

    Amazing, very helpful, and a great new-age way to give our guests the best service.

    Pros

    We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

    Cons

    We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

    Showing 5 reviews of 117 Read all reviews

    Zingle FAQs

    Below are some frequently asked questions for Zingle.

    Zingle offers the following pricing plans:

    • Starting from: US$179,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Please email us for more info [email protected]

    Zingle has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zingle supports the following languages:

    English

    Zingle supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zingle integrates with the following applications:

    Facebook for Business

    Zingle offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

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