Medallia Concierge

Medallia Concierge

Text messaging for customer service & team collaboration

About Medallia Concierge

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.

Businesses can segment and tag their customers or contacts based on specific categories, with dynamic segmentation that allows users to create rules (or filters) to have contacts automatically added or removed. Group messaging allows users to use filters and tags to send messages in bulk and connect with multiple contacts in an instant. Customizable fields allow businesses to create customer profiles that meet the needs of their business, including fields such as appointments, status, check-in and check-out, and more.

Zingle’s team inbox enables users to receive real-time messages from across all channels for both customer communication and team collaboration. Users can create saved replies and message templates to respond more efficiently, and use the built-in language translator to translate over 90 languages in order to communicate with every customer without barriers. Additional features include internal notes, delayed messages, PMS (property management system) integrations, emojis, autoresponders, opt-in / opt-out support, MMS messaging, and more.

Users can customize a variety of automations called ‘Zings’ in order to respond to customers which can be tailored to business needs. Zingle allows users to choose from over 25 automated actions, such as if-then action messaging, as well as use filters and conditions to intelligently automate communications and responses. Analytics and reporting help businesses track and maximize performance to make data-driven decisions.


Key benefits of Medallia Concierge

  • Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

  • Businesses can segment and tag their customers and contacts based on specific categories.

  • Receive real-time messages from customers across multiple channels within one unified inbox.

  • Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

  • Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.

  • Images

    Medallia Concierge Software - Multi-channel customer communication and team collaboration within one unified inbox
    Medallia Concierge Software - Track and maximize performance with robust reporting and analytics
    Medallia Concierge Software - Automatically segment contacts by rules or filters
    Medallia Concierge Software - One-click group messaging allows users to connect with multiple contacts instantly
    Medallia Concierge Software - Customize contact profiles with custom fields that meet the needs of the business
    Medallia Concierge Software - Text with customers anytime, anywhere using the mobile apps for Android and iOS
    Medallia Concierge Software - Search for templates via the Zing Marketplace
    View 8 more
    Medallia Concierge video
    Medallia Concierge Software - Multi-channel customer communication and team collaboration within one unified inbox
    Medallia Concierge Software - Track and maximize performance with robust reporting and analytics
    Medallia Concierge Software - Automatically segment contacts by rules or filters
    Medallia Concierge Software - One-click group messaging allows users to connect with multiple contacts instantly
    Medallia Concierge Software - Customize contact profiles with custom fields that meet the needs of the business
    Medallia Concierge Software - Text with customers anytime, anywhere using the mobile apps for Android and iOS
    Medallia Concierge Software - Search for templates via the Zing Marketplace

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    Medallia Concierge

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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

    4,5 (121)
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    Reviews

    Overall rating

    4,6 /5
    (121)
    Value for Money
    4,5/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have Medallia Concierge?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 121
    Terra
    Overall rating
    • Industry: Hospitality
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Hotel Staff Approved!

    Reviewed on 2019/02/12

    Working in a luxury hotel environment with high-need guests can be challenging. Zingle has helped...

    Working in a luxury hotel environment with high-need guests can be challenging. Zingle has helped us to simplify and streamline many of our processes. In the past, we would call each guest 15 minutes after they were given keys to their room. Now we add a tag and 15 minutes later the guest receives an automated message. This helps us to avoid negative reviews based on dissatisfaction of room type, etc.

    Pros

    I love that we can set up templates to quickly and easy text our guest for a variety of reasons. It's super simple to edit the templates on the fly so that they come across as more personal and unique. We have a lot of hotel guests that are shocked when they learn it's hotel staff on the other end! I also really love that the system will close out text messages that just say things like "thanks" or "great", etc.

    Cons

    Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues.

    Sam
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Increase business & Lower food cost!!

    Reviewed on 2019/02/14

    Efficiency
    Speed
    Less Payroll
    More accuracy

    Efficiency
    Speed
    Less Payroll
    More accuracy

    Pros

    In the past we used to get 20-30 text orders and on weekends I had two employees glued to the phone to take pickup and delivery orders and a lot of customers used to complaint that phone was busy or someone put them on hold, people used to wait quite long time to get the order, parking lot used to get full, I started promoting Text your order service and today we have 100-140 orders via text and I am doing more business with less employees and the customers are super happy!!
    If 10 customers walked in 6-7 already texted in advance and 2-4 minutes everyone is out of the store and parking lot is never full!!

    The customer service is awesome every time I called they fixed the problem!!

    Cons

    Absolutely nothing!! Just perfect! Thanks

    Michael
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and...

    Reviewed on 2022/09/20

    One of the worst customer service experiences in my 35 years of business

    One of the worst customer service experiences in my 35 years of business

    Pros

    We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.

    Cons

    We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.

    Micael
    Overall rating
    • Industry: Hospitality
    • Company size: 1 001–5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    zingle your way to success

    Reviewed on 2019/05/07

    We have reduced the number of calls on the phone to our contact center which improves our overall...

    We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests. We no longer need to put people on hold or call them back to answer questions so they can do business with us.

    Pros

    The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed.

    Cons

    Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb.

    Kayce
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zingle changed how we communicate with our customers

    Reviewed on 2019/02/12

    It's streamlined so much of our everyday communication with our customers. It's also enabled us to...

    It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us.

    Pros

    It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails.

    Cons

    No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later.

    Showing 5 reviews of 121 Read all reviews

    Medallia Concierge FAQs

    Below are some frequently asked questions for Medallia Concierge.

    Medallia Concierge offers the following pricing plans:

    • Starting from: US$179,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Please email us for more info [email protected]

    Medallia Concierge has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Medallia Concierge supports the following languages:

    English

    Medallia Concierge supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Medallia Concierge integrates with the following applications:

    Meta for Business

    Medallia Concierge offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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