Carbon Health

Carbon Health

All-in-one, cloud based care management platform for clinics

4/5 (4 reviews)

Carbon Health Overview

Carbon Health is a cloud-based healthcare platform that integrates Electronic Health Record (EHR) handling with practice management to provide an all-in-one solution. The system is supported by smartphone and tablet apps available across Android and iOS, with the purpose of connecting outpatient clinics and services to patients. Before visits, Carbon Health enables appointments to be booked and scheduled online, offering website integration through a branded page hosted on carbonhealth.com or via an embedded scheduling widget on an existing domain. Patients can then request practice visits that suit them through the mobile app, using the device itself to scan insurance cards and verify with broker API in real time to successfully onboard covered patients. Users can go paperless with automated intake and collection of patient medical histories, while a companion kiosk app offers self-service registrations and check-ins within the practice waiting room.

Communication possibilities are enhanced with HIPAA compliant chat messaging built directly into the platform, along with live two-way and billable video calling for virtual, telemedicine consultations. Automatic SMS appointment reminders and push notifications aim to minimize no-shows or cancellations, while additional features go on to support the experience during the visit itself. One-touch check-in with insurance checking, triage, the raising of e-prescriptions, lab requesting and medical imaging are all incorporated, with charting options aided by customizable templates and macros for filling out treatment plans according to common conditions. Subsequent to visit completion, Carbon Health provides billing functionality that automatically extracts CPT/ICD10 insurance codes, processes payment collection and also ensures medical records are securely shared during the ongoing referral process.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Carbon Health Reviews

Overall rating
4/5
75% positive reviews
2
Excellent
1
Very good
0
Average
1
Poor
0
Terrible

Carbon Health's platform is seamless and user friendly as an electronic health record.

Used Daily for 1-5 months
Reviewed on 10/28/2017
Review Source: Capterra

Pros

From a clinical back office standpoint, I feel the triaging process is very intuitive. The tabs of room assignment, HPI, past history and vitals are easily accessible in one area. I like the icon features in the patients' charts to notify the staff of procedures, lab tests, medications, or xrays being ordered. For Direct Urgent Care, Carbon Health has been awesome at placing all of our most frequently used labs, procedures and medications at the top of our list when doing orders. I also like the idea that the patient has more control over their medical record and is given the option to input all their past history prior to being seen in clinic. Overall, I feel the Carbon Health team has been very receptive and responsive in helping cater the EHR to assist Direct Urgent Care needs.

Cons

The only minor con that comes to mind is having the schedule automatically refresh when patients make appointments. I know the Carbon Health team has acknowledged this and is currently working on it.

Response from Carbon Health

Thank you so much for your detailed review, Stephanie!

We are glad to hear you enjoy you enjoy the ease-of-use of our platform as well as our patient facing app.

It will only get better from here!

Rating breakdown

Value for Money
Ease of Use
Customer Support

The Carbon platform has significantly increased the efficiency of our clinic workflow!

Used Daily for 1-5 months
Reviewed on 10/25/2017
Review Source: Capterra

Pros

The patient app is a great tool for our patients have better access to us and their records. The app provides a fast and easy way for patients to ask questions directly to their clinician, fill their prescriptions and view their lab results. Our patients love the chat feature! Several of our patients have commented that they were blown away by the ease of communication with their clinician, scheduling appointments and accessing their records. We agree :)

On the EHR side, our documentation time has decreased. By using machine learning along with customizable templates and macros, the charting process has become more streamlined and efficient for our practice.

Cons

From the patient perspective, following up with a specialist currently requires several steps including obtaining referrals, transferring medical records, checking insurance eligibility, checking appointment availability, etc. The Carbon app will allow patients to do all of the above directly from the app but to do this we need more providers to join the group :)

Response from Carbon Health

Thanks for the fantastic review Sharmin!

Great to have you as a partner, it will only get better as the network grows :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Easy to navigate through. Quick turnaround for customer support!

Used Daily for 1-5 months
Reviewed on 10/25/2017
Review Source: Capterra

Pros

Clean look, all the information you need is on one page and you don't have to flip through different windows to find what you need.

Cons

Prescribing medications can be a bit confusing. Some of the doses are incorrect and it will not let you proceed unless you pick a package for the medicine, which sometimes has a different amount than what you need.

Response from Carbon Health

Thank you for the review Rita!

We have new upgrades to our ePrescribe feature coming soon, we're excited for the improvements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Neat patient App. Not enough backbone or structure to be a functional EMR.

Used Daily for 1-5 months
Reviewed on 1/10/2019
Review Source: Capterra

Pros

Patient App is handy. Ability to video chat is convenient.

Cons

Scheduling is very unorganized. Actual medical record is very difficult to decipher.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Carbon Health Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Pricing based on a percentage of collections, at varying rates.

No setup, license, or minimum fees.

Contact Carbon Health for pricing information.

Carbon Health Features

  • Automatic Notifications
  • Automatic Reminders
  • Charting
  • Client Portal
  • Customizable Templates
  • Health Insurance
  • Records Management

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Claims Management
  • Compliance Management
  • Customizable Reporting
  • Document Storage
  • Electronic Signature Capture
  • HIPAA Compliance
  • Reporting & Statistics
  • Workflow Management

Additional information for Carbon Health

Key features of Carbon Health

  • Admissions management
  • Appointment reminders
  • Appointment scheduling
  • Automatic notifications
  • Automatic reminders
  • Charting
  • Chat / messaging
  • Claim scrubbing
  • Clinic portal
  • Code & charge entry
  • Customizable templates
  • Data verification
  • Decision support
  • Discharge management
  • Drag & drop interface
  • E-prescribing
  • E/M coding
  • EMR / EHR
  • Electronic payments
  • Electronic signature
  • Employee tracking
  • For telepsychiatry
  • HIPAA compliant
  • Health insurance
  • Historical reporting
  • Instant messaging
  • Insurance eligibility verification
  • Live video calls
  • Medical history records
  • Medication database
  • Mobile integration
  • Multi-office
  • Multi-physician
  • Multi-provider practice
  • No-show tracking
  • On call scheduling
  • Patient billing
  • Patient communications
  • Patient eligibility checks
  • Patient flow management
  • Patient intake
  • Patient location tracking
  • Patient management
  • Patient monitoring
  • Patient payment history
  • Patient portal
  • Patient queue management
  • Patient records
  • Patient registration
  • Patient scheduling
  • Payment processing
  • Physician Scheduling
  • Physician management
  • Physician scheduling
  • Practice management
  • Records management
  • Recurring appointments
  • SMS integration
  • Scheduling
  • Staff scheduling
  • Statements & collections
  • Video appointments
  • Website integration
  • Widgets

Benefits

  • Carbon Health is an all-in-one care and practice management platform for healthcare clinics and practices of all types, adding before-visit support for patients including online appointment scheduling, patient onboarding, automated intake, kiosk app availability and secured HIPAA compliant messaging.
  • Scheduling capabilities can be provided via a branded practice page hosted on the Carbon Health website or embedded into an existing practice website with a special widget, while patients can also place appointment bookings through the companion mobile app.
  • During a practice visit Carbon Health offers one-touch check-in, triage, template-based charting, e-prescription issuing, lab requesting and results viewing, medical imaging and more.
  • Billing with automatic insurance code extraction and secured payment collection encourages practices to effectively monetize services after patient care, while the sharing of confidential medical records during further specialist referrals is also promised.
  • Carbon Health mobile apps are natively available for Android and iOS platforms, allowing remote patient access to live doctor chat with video, same-day appointment scheduling, the viewing of treatment plans or medial records, prescription order tracking and online billing.
  • Carbon Health FAQs

    Below are some frequently asked questions for Carbon Health.

    Q. What type of pricing plans does Carbon Health offer?

    Carbon Health offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Pricing based on a percentage of collections, at varying rates.

    No setup, license, or minimum fees.

    Contact Carbon Health for pricing information.

    Q. What are the main features of Carbon Health?

    Carbon Health offers the following features:

    • Admissions management
    • Appointment reminders
    • Appointment scheduling
    • Automatic notifications
    • Automatic reminders
    • Charting
    • Chat / messaging
    • Claim scrubbing
    • Clinic portal
    • Code & charge entry
    • Customizable templates
    • Data verification
    • Decision support
    • Discharge management
    • Drag & drop interface
    • E-prescribing
    • E/M coding
    • EMR / EHR
    • Electronic payments
    • Electronic signature
    • Employee tracking
    • For telepsychiatry
    • HIPAA compliant
    • Health insurance
    • Historical reporting
    • Instant messaging
    • Insurance eligibility verification
    • Live video calls
    • Medical history records
    • Medication database
    • Mobile integration
    • Multi-office
    • Multi-physician
    • Multi-provider practice
    • No-show tracking
    • On call scheduling
    • Patient billing
    • Patient communications
    • Patient eligibility checks
    • Patient flow management
    • Patient intake
    • Patient location tracking
    • Patient management
    • Patient monitoring
    • Patient payment history
    • Patient portal
    • Patient queue management
    • Patient records
    • Patient registration
    • Patient scheduling
    • Payment processing
    • Physician Scheduling
    • Physician management
    • Physician scheduling
    • Practice management
    • Records management
    • Recurring appointments
    • SMS integration
    • Scheduling
    • Staff scheduling
    • Statements & collections
    • Video appointments
    • Website integration
    • Widgets

    Q. Who are the typical users of Carbon Health?

    Carbon Health has the following typical customers:

    Mid Size Business, Public Administrations, Small Business

    Q. What languages does Carbon Health support?

    Carbon Health supports the following languages:

    English

    Q. What type of pricing plans does Carbon Health offer?

    Carbon Health has the following pricing plans:

    Free, Subscription

    Q. Does Carbon Health support mobile devices?

    Carbon Health supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Carbon Health integrate with?

    We do not have any information about what integrations Carbon Health has

    Q. What level of support does Carbon Health offer?

    Carbon Health offers the following support options:

    Online Support, Phone Support